1. Managing Team Corporate Training WingAsad Ur Rehman Executive Director Open Integrated Solutions (Pvt) Ltd

2. Bird eye view 2 Managerial Skills Good boss/bad boss Natural temptation of Humans o o o oSkills improve life-long o oCaring / sincere Respectful behavior Encouragement Delegate Communicate effectively Good ListenerSecrete to adopt these skills 3. Scenario at restaurant 3Mother and son enters into a restaurant. Mother order orange juice for son While drinking orange juice son drops glass, fell on ground and breaks. What would you do if you were a manager/owner Managing people Needs practices, this can be learnedManaging Team 4. Which team you like to lead . . 4Energy in team ? Motivated ? Fight to win ?Managing Team 5. 5Managerial SkillsManaging Team 6. Managerial Skills 6Technicalo Specific expertise: - Engineering - Finance - Accounting - Administration - Computer ScienceConceptual or Intellectual o o o o o o o oPlanning Organizing Controlling Coordination Problem-solving & Decision-making Negotiation Time managementHuman or Interpersonal o o o o o oCommunication Delegation Negotiation Motivation Team-building RewardingManaging Team 7. 7Significance of Managerial Skills Top Mgmt LevelMiddle Mgmt LevelSupervisory LevelConceptualConceptualConceptualHuman HumanHuman TechnicalTechnical Technical ** Technical skills are not so important for the chief executivesManaging Team 8. 8Good boss / bad bossManaging Team 9. Qualities/abilities they have . . ? . 9Managing Team 10. Qualities/abilities they have . . .? 10Managing Team 11. 11youWhy would follow somebodyManaging Team 12. Who is good/ not-good 12What is the difference? It is not what they are it is what makes them a good or bad boss.they doGood manager will do something different from an ordinary manger so that peoplestart following them. Managing Team 13. 13Natural temptation of Humans 14. Natural temptation of Humans 14 Caring/ Sincere Respectful Behavior Encouragement (appreciating) Mastery on subject (technical skill) Delegating (expansion & growth)Managing Team 15. Managing TeamCaring / Sincere 15I am NOT responsible for the growth of my team members. They work here and get work.paid for theirTeam want to improve their skills, do it in their own time and resource; not company's time and resource. Managing Team 16. Managing TeamCaring / Sincere 16 You care about your kids and family do the same for your team You should be really sincere not pretending Give them right advice and guidance Look for their growth in their careerJust increase your - domain - of caring Managing Team 17. Managing TeamRespectful Behavior 17I complain about individuals poor performance with other team members. My normal behavior is rude (badmannered) I am always unhappy with my team. I do not miss a opportunity to insult them. Can I manage my team effectively ? Managing Team 18. Managing TeamRespectful Behavior 18When you make someone feel important, you gain their willingness to work for youWork culture in which employees believe they are respected is more productive and effective. Managing Team 19. Managing TeamTrust 19Mutual trust is the basis for creating healthy work environments.Trust forms the foundation for retention, and motivation.Trust must be earned, and integrity must be proven over time. Managing Team 20. Managing TeamWhat is Trust ?Stephen Covey20Trust is confidence born of two dimensions character and competence.Character includes your integrity, motive, and intent with people.Competence includes your capabilities, skills, results, and track record. Both dimensions are vital. Managing Team 21. Managing TeamMastery on subject(technical skill)21Leader is knowledgeable Team does not follow a manager who has less knowledge on the subject.Manager must have excellent knowledge on their area of specialization.Manager need to make conscious efforts to be on top of that subject. Managing Team 22. Managing TeamEncouragement 22Make them feel proud of the job they are doing. Praisethe person Provide guidance Let them know they are doing a good job Learn what team want Individualor team recognition Routine tasks or constant challenges Managing Team 23. Managing TeamDelegate (expansion & growth) 23Delegation is mandatory for expansions and career growthManaging Team 24. Managing TeamDelegate (expansion & growth) 24Delegation is a requisite of good supervision. It supports trust and confidence in those you supervise and enables them to handle the tasks that will free you to do more important work.Successful LEADER gets things done through others. Do not fall into the pitfalls of being fearful of delegation. Unwillingness to delegate may be a psychological problem involving in-security. Managing Team 25. Managing TeamDelegate (expansion & growth) 25 Understand the purpose of delegating. Three basic objectives: 1. Get the job done 2. Free yourself for other work 3. Have your team benefit by learning and experiencing what you have been doing.Decide specifically what you can delegate. Generally delegate as much of your work as possible.Do yourself only what no else can do.Managing Team 26. 26Skills improve life longManaging Team 27. Managing TeamCommunicate Effectively 27How do you behave/act if listen to bad news. How would you inform your family members, a very close person has died? What if there is big-time failure in the project, what will you do?Managing Team 28. Managing TeamCommunicate Effectively 28I need that report by 9:00 am tomorrow. . . Do you understandCan I have that report by 9:00 am tomorrow. I have important meeting with CEO. It is very important for me to show that report.Managing Team 29. Managing TeamCommunicate Effectively 29It matters not so much what it does how you say it.you say asYour communication style is a SET of various behaviors and methods of relaying information that impact all facets of life. Managing Team 30. Managing TeamCommunicate Effectively 30Normally three styles of communications Passive Communication Aggressive Communication Assertive CommunicationManaging Team 31. Managing TeamPassive Communication 31Little risk involved very safe.Allowing our own rights to be violated by failing to express our honest feelings.The goal of being a passive communicator is to avoid conflict no matter what.Little eye contact, often defers to others opinions, usually quiet tone, may suddenly explode after being passive too long. Managing Team 32. Managing TeamAggressive Communication 32It is risky in terms of relationships. The goal of the aggressor is to win at all costs; to be right. Protecting ones own rights at the expense of others rights no exceptions.Does not consider actions a risk because this person thinks they will always get their way.Eye contact is angry and intimidating; lots of energy; loud and belittling; never defers to others, or at least does not admit to; manipulative and controlling. Managing Team 33. Managing TeamAssertive Communication 33Protecting your own rights without violating the rights of others.The goal of the assertive person is to communicate with respect and to understand each other; to find a solution to the problem. Takes a risk with others in the short run, but in the long run relationships are much stronger.Eye contact maintained; listens and validates others; confident and strong, yet also flexible; objective and un-emotional; Team Managing 34. Managing TeamCommunicate Effectively 34Controlling Emotions/anger If I am time pressured (multiple task incomplete) Had argument with wife Boss is not appreciating my hard work Customer shouted at me Somebody gave me bad remark; How would you control your anger ?Managing Team 35. Managing TeamCommunicate Effectively 35How to handle situation when somebody is angry Allow the caller to ventRemain calm and courteous, do not argueDo not interrupt?Apologize when appropriate Managing Team 36. 36Good ListenerManaging Team 37. Managing TeamGood Listener(Effective Communication) Covey Stephen37People do not like to talking to wallsYou need to understand others (by listening) before being understood by other.Listening involves patience, openness, and the desire to understand.Managing Team 38. Managing TeamGood Listener(Effective Communication)38Good listening is key to diagnose a problem.Listening is tool to increase knowledge.Ask good questions and take notes.Do not judge what the other person is saying.Repeat back to the other person what they just said but in your own words.Managing Team 39. 39Secreteto adopt theseskills 40. Believe in yourself 40How many of you know swimming?What was the first time. I cannot do that and after some practice you can swim.Same is the case with driving bi-cycle or a carYou can do job only if you can do that.believe that you Managing Team 41. Self Assessment & adaptation 41I have done PMP, ITIL, CBAP or any other certification. I have the knowledge and certification of these things.But still my performance does not get better.Why? I attended Time Management workshop but it does not improve my time management. Why? Managing Team 42. Adopting these skills 42Practice . . and more practice and more practice . .until it become your behavior Managing Team 43. 43That is all