Corporate Training Wing

Managing Team

Asad Ur RehmanExecutive Director

Open Integrated Solutions (Pvt) Ltd

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Bird eye view

Managerial Skills Good boss/bad boss Natural temptation of Humans

o Caring / sincereo Respectful behavioro Encouragemento Delegate

Skills improve life-longo Communicate effectivelyo Good Listener

Secrete to adopt these skills

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Scenario – at restaurant

Mother and son enters into a restaurant.

Mother order orange juice for son

While drinking orange juice son drops glass, fell on ground and breaks.

What would you do if you were a manager/owner

Managing peopleNeeds practices, this can be learned

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Which team you like to lead . .

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Energy in team ?Motivated ?Fight to win ?

5 Managerial Skills

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Managerial Skills

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Technical Conceptual or Intellectual

Human or

Interpersonal

o Specific expertise: - Engineering - Finance - Accounting - Administration - Computer Science

o Communicationo Delegationo Negotiation o Motivationo Team-buildingo Rewarding

o Planningo Organizingo Controllingo Coordinationo Problem-solving & o Decision-makingo Negotiation o Time management

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Significance of Managerial Skills

Top Mg’mtLevel

Middle Mg’mtLevel

SupervisoryLevel

Conceptual

Human

Technical *

Conceptual

Human

Technical

Conceptual

Human

Technical

* Technical skills are not so important for the chief executives

8 Good boss / bad boss

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Qualities/abilities they have . . .

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Qualities/abilities they have . . .

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Why would

you follow somebody

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Who is good/ not-good

What is the difference?

It is not what they are it is what

they do makes them a good or bad boss.

Good manager will do something different from an ordinary manger so

that people start following them.

13Natural temptation of Humans

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Natural temptation of Humans

Caring / Sincere Respectful BehaviorEncouragement (appreciating)

Mastery on subject (technical skill)

Delegating (expansion & growth)

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Caring / Sincere

I am NOT responsible for the growth of my team members.

They work here and get paid for their work.

Team want to improve their skills, do it in their own time and resource; not company's time and resource.

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You care about your kids and family do the same for your team

You should be really sincere not pretending

Give them right advice and guidance Look for their growth in their career

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Caring / Sincere

Just increase your - domain - of caring

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Respectful Behavior

I complain about individual’s poor performance with other team members.

My normal behavior is rude (bad-mannered)

I am always unhappy with my team. I do not miss a opportunity to insult them.

Can I manage my team effectively ?

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Work culture in which employees believe they are respected is more productive and effective.

When you make someone feel important, you gain their willingness to work for you

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Respectful Behavior

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Mutual trust is the basis for creating healthy work environments.

Trust forms the foundation for retention, and motivation.

Trust must be earned, and integrity must be proven over time.

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Trust

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What is Trust ?

Trust is confidence born of two dimensions character and competence.

Character includes your integrity, motive, and intent with people.

Competence includes your capabilities, skills, results, and track record. Both dimensions are vital.

Stephen Covey

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Team does not follow a manager who has less knowledge on the subject.

Manager must have excellent knowledge on their area of specialization.

Manager need to make conscious efforts

to be on top of that subject.

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Mastery on subject (technical skill)

Leader is knowledgeable

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Encouragement

Make them feel proud of the job they are doing.

Praise the person Provide guidance Let them know they are doing a good

job

Learn what team want Individual or team recognition Routine tasks or constant challenges

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Delegate (expansion & growth)

Delegation is mandatory for

expansions and career growth

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Delegate (expansion & growth)

Delegation is a requisite of good supervision. It supports trust and confidence in those you supervise and enables them to handle the tasks that will free you to do more important work.

Successful LEADER gets things done through others.• Do not fall into the pitfalls of being fearful of

delegation.• Unwillingness to delegate may be a

psychological problem involving in-security.

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Understand the purpose of delegating. Three basic objectives:1. Get the job done

2. Free yourself for other work

3. Have your team benefit by learning and experiencing what you have been doing.

Decide specifically what you can delegate. Generally delegate as much of your work as

possible. Do yourself only what no else can do.

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Delegate (expansion & growth)

26 Skills improve life long

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How would you inform your family members, a very close person has died?

What if there is big-time failure in the project, what will you do?

How do you behave/act if listen to bad news.

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Communicate Effectively

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Communicate Effectively

I need that report by 9:00 am tomorrow. . . Do you understand

Can I have that report by 9:00 am tomorrow. I have important meeting with CEO. It is very important for me to show that report.

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Communicate Effectively

It matters not so much what you say as it does how you say it.

Your communication style is a SET of various behaviors and methods of relaying information that impact all facets of life.

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Communicate Effectively

Passive Communication Aggressive Communication Assertive Communication

Normally three styles of communications

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Passive Communication

Little risk involved – very safe.

Allowing our own rights to be violated by failing to express our honest feelings.

The goal of being a passive communicator is to avoid conflict no matter what.

Little eye contact, often defers to others’ opinions, usually quiet tone, may suddenly explode after being passive too long.

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Aggressive Communication

It is risky in terms of relationships. The goal of the aggressor is to win at all costs; to be right.

Protecting one’s own rights at the expense of others’ rights – no exceptions.

Does not consider actions a risk because this person thinks they will always get their way.

Eye contact is angry and intimidating; lots of energy; loud and belittling; never defers to others, or at least does not admit to; manipulative and controlling.

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Assertive Communication

Protecting your own rights without violating the rights of others.

The goal of the assertive person is to communicate with respect and to understand each other; to find a solution to the problem.

Takes a risk with others in the short run, but in the long run relationships are much stronger.

Eye contact maintained; listens and validates others; confident and strong, yet also flexible; objective and un-emotional; presents wishes clearly and respectfully.

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If I am time pressured (multiple task incomplete)

Had argument with wife Boss is not appreciating my hard work Customer shouted at me Somebody gave me bad remark;

Controlling Emotions/anger

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Communicate Effectively

How would you control your anger ?

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Communicate Effectively

How to handle situation when somebody is angry

Allow the caller to vent Remain calm and courteous, do

not argue Do not interrupt Apologize when appropriate

?

36 Good Listener

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You need to understand others (by listening) before being understood by other.

Listening involves patience, openness, and the desire to understand.

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Good Listener (Effective Communication)

People do not like to talking to walls

Stephen Covey

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Good listening is key to diagnose a problem.

Listening is tool to increase knowledge. Ask good questions and take notes. Do not judge what the other person is

saying. Repeat back to the other person what

they just said but in your own words.

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Good Listener (Effective Communication)

39 Secrete to adopt these skills

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Believe in yourself

What was the first time. I cannot do that and after some practice you can swim.

Same is the case with driving bi-cycle or a car You can do job only if you believe that you

can do that.

How many of you know swimming?

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Self Assessment & adaptation

I have done PMP, ITIL, CBAP or any other certification. I have the knowledge and certification of these things.

But still my performance does not get better. Why?

I attended Time Management workshop but it does not improve my time management. Why?

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Adopting these skills

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Practice

. . and more practice and more practice . .

until it become your behavior

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That is all