Managing Misbehavior
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Transcript of Managing Misbehavior
MANAGING MISBEHAVIORReported by:Jerome M. dela Cruz
Reported To:Dr. mary jane d. castillo
INTRODUCTION
Managers are often faced with
problem behaviors in the work setting
that must be solved to prevent
additional negative
consequences
Misbehavior is costlyMisbehavior
reduces performance
Misbehavior can impact the entire
organization negatively
Are you good in managing
Misbehavior?
ButThisIs
MyQuestion
MANAGING MISBEHAVIOR
Welcome to My Presentation
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Selected Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
This is Jerome M. dela Cruz
PresentingManaging Misbehavior
After completing Chapter 8; you
should be able to:
Explain why the management of
misbehavior is an important
responsibility that managers must
address.
Describe some of the outcomes of misbehavior in
terms of property, politics,
interpersonal relations, and intrapersonal
relations.
Discuss why sexual
harassment can be interpreted to
be a form of violence.
Identify why some consider the invasion of
privacy rights to be a moral issue.
Discuss how an organization’s
culture can impact what is
referred to as the management of
misbehavior norms.
Explain why organizational
researchers are now more willing to acknowledge that misbehavior is an important
issue.
So stay calm and relax
And ask yourself……….
Can I Manage any Kind of
Misbehavior in my Workplace?
SAMPLES OF MISBEHAVIOR AT WORKArsonBlackmailBriberyBullyingCheatingDiscriminationDishonestyEspionageFraudIncivilityIntimidationKickbacksLyingMisinformationPrivacy violationsRevengeSabotageSexual harassmentSubstance abuseTheftThreatsWhistle blowingWithholding information (concealment)
THE MANAGEMENT OF MISBEHAVIOR
Managing employee misbehavior takes an active position in that managers are responsible to act, solve, and correct problems
Misbehavior is viewed as a form of antisocial behavior
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Selected Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
KEY FACTORS IN ORGANIZATIONAL MISBEHAVIOR
Antecedents Mediators
Outcomes Costs
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Selected Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
SELECTED MISBEHAVIORHom
eReferen
ces
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Selected Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Sexual Harassment
Aggression and Violence
Bullying
Incivility
Fraud
Substance Abuse at WorkCyberslacking
Sabotage
Theft
SELECTED MISBEHAVIOR: SEXUAL HARASSMENT
Sexual harassment is displayed by unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature when:
a) submission to or rejection of such conduct is made either explicitly or implicitly a term or condition of an individual’s employment
b) submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting such individual, or
c) such conduct has the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Selected Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
SELECTED MISBEHAVIOR: SEXUAL HARASSMENT
Sexual harassment is a form of aggression and unethical behavior
Sexual harassment is a form of discrimination
Sexual harassment is illegal Sexual harassment occurs because of
power differences and lust Sexual harassment occurs across
gender lines and across sexual orientation lines
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
SELECTED MISBEHAVIOR: SEXUAL HARASSMENT
How can a manager recognize a behavior as sexual harassment? The Family IQ Test The Public Forum Test Dual Treatment
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
Sexual Harassment
Aggression and Violence
Bullying
Incivility
Fraud
Substance Abuse at WorkCyberslacking
Sabotage
Theft
SELECTED MISBEHAVIOR: AGGRESSION AND VIOLENCE
Aggression at work – the effort of an individual to bring harm to: others with whom the person
worked for others with whom the person
currently works for an organization (i.e., current or
past) The attempt to bring harm is
intentional It includes psychological as well
as physical injury
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
SELECTED MISBEHAVIOR: AGGRESSION AND VIOLENCE
Violence (or the threat of violence) creates a workplace climate of fear, uncertainty, anger, and hostility
This type of climate creates stress for employees
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
SELECTED MISBEHAVIOR: AGGRESSION AND VIOLENCE
The increase in non-fatal violence and acts of aggression in the workplace may be the result of: downsizing poor management observation
and anticipation skills increased insecurity increased pressure for more
productivity longer work hours
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
Sexual Harassment
Aggression and Violence
Bullying
Incivility
Fraud
Substance Abuse at WorkCyberslacking
Sabotage
Theft
SELECTED MISBEHAVIOR: BULLYING
Bullying – repeated actions, that are directed to another worker, which are unwanted, which may be done
deliberately or unconsciously, but clearly cause humiliation
and distress that creates an unpleasant work setting
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
SELECTED MISBEHAVIOR: BULLYING
The behaviors of a bully are intended to be hostile actions or are considered by the victim to be hostile
Bullying is an evolving process Humiliating or punitive
behaviors become an accepted pattern over time
Bullying thrives when supported by the organization’s culture
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
Sexual Harassment
Aggression and Violence
Bullying
Incivility
Fraud
Substance Abuse at WorkCyberslacking
Sabotage
Theft
SELECTED MISBEHAVIOR: INCIVILITY
Workplace incivility – involves acting rudely, discourteously, or in a demeaning manor toward others It is a lack of respect for others
It appears to be on the increase outside and inside the workplace
Incivility can cause workplace conflicts and detract from productivity
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
SELECTED MISBEHAVIOR: INCIVILITY
Being civil or polite with regard to others in an organization is preferred It constitutes organizational
citizenship behavior (OCB) Firms are using training and
education programs to eliminate this Objective is to involve
participants in practicing civility and proper etiquette
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
Sexual Harassment
Aggression and Violence
Bullying
Incivility
Fraud
Substance Abuse at WorkCyberslacking
Sabotage
Theft
SELECTED MISBEHAVIOR: FRAUD
Fraud – the intentional act of deceiving or misrepresenting in order to induce another individual or group to give up something of value
A study of over 12,000 employees found 90 percent engaged at some time in
workplace misbehaviors such as fraud, goldbricking, and sick time abuses
33 percent actually stole money or merchandise on the job
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
SELECTED MISBEHAVIOR: FRAUD
Fraud is a combination of motive and opportunity The opportunity to commit fraud is
addressed through internal control systems
Ensuring fairness, good working conditions, and sound leadership are available can help reduce the motivation to resort to fraud
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
Sexual Harassment
Aggression and Violence
Bullying
Incivility
Fraud
Substance Abuse at WorkCyberslacking
Sabotage
Theft
SELECTED MISBEHAVIOR: SUBSTANCE ABUSE AT WORK
Substance abuse among workers represents billions of dollars in organizational financial loss Non-users are also at risk
Research concludes that workers’ substance abuse is a personal characteristic and has less to do with working conditions
There is no accurate test that can predict current or future substance abuse
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
Sexual Harassment
Aggression and Violence
Bullying
Incivility
Fraud
Substance Abuse at WorkCyberslacking
Sabotage
Theft
SELECTED MISBEHAVIOR: CYBERSLACKING
Cyberslacking – the use of the Internet for personal reasons It is a form of virtual goldbricking
Personal cyberslacking can also place a burden on an organization’s computer network
Employees who access pornography sites on office computers may also contribute to sexual harassment behaviors
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
WHERE DO CYBERSLACKERS SURF?
Area of Surfing Amount of Time (%)
General News 29.1%
Investment 22.5%
Pornography 9.7%
Travel 8.2%
Entertainment 6.6%
Sports 6.1%
Shopping 3.5%
Other 14.3%
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
SELECTED MISBEHAVIOR: CYBERSLACKING
Electronic monitoring of employees on the job is now practiced by many U.S. organizations E-mail, computer files, and
interactions with customers Organizations have used
electronic monitoring information to fire employees who mix personal and organizational business
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
Sexual Harassment
Aggression and Violence
Bullying
Incivility
Fraud
Substance Abuse at Work Cyberslacking
Sabotage
Theft
SELECTED MISBEHAVIOR: SABOTAGE
Sabotage – involves damaging or destroying an organization’s or colleagues equipment, workspace, or data It is an expression of
aggression or violence by something tangible
Sabotage targets include: people equipment operations
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
SELECTED MISBEHAVIOR: SABOTAGE
Angry employees covertly and overtly resort to sabotage to: get even correct a perceived wrong take revenge make a statement to others
Attempts to minimize sabotage appear to focus on treating employees fairly and honestly
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
Sexual Harassment
Aggression and Violence
Bullying
Incivility
Fraud
Substance Abuse at WorkCyberslacking
Sabotage
Theft
SELECTED MISBEHAVIOR: THEFT
Theft – the unauthorized taking, consuming, or transfer of money or goods owned by the organization Stealing is not limited to
tangible property Data, information, and
intellectual property can and are stolen
Theft is a serious issue that managers need to address
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
SELECTED MISBEHAVIOR: THEFT
Electronic surveillance is increasingly used to stop or catch thieves
Organizations have also increased their use of honesty or integrity tests to identify theft-prone job candidates before hiring them Use of these tests is
inconclusive
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
MOTIVES AND INTENTIONS OF A PERSON TO STEAL:
ApproachMotive
SupportMotive
Even the ScoreMotive
Thwart Motive
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
Selected Misbehavior
Sexual Harassment
Aggression and Violence
Bullying
Incivility
Fraud
Substance Abuse at WorkCyberslacking
Sabotage
Theft
SUGGESTIONS FOR BUILDING TRUST AND RESPECT
1. Listen assertively to what an individual is saying about work conditions, your style, fairness of rewards, and needs
2. Work to help employees improve themselves and grow
3. Lead by being an exceptional role model in terms of integrity, ethical behavior, and civility
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Selected Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
4. Display courtesy with individuals at every level, status, and location
5. Never lose your temper6. Never angrily reprimand, bully, or
intimidate an employee privately or publicly
7. Emphasize employee strengths not weaknesses
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Selected Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
SUGGESTIONS FOR BUILDING TRUST AND RESPECT
PRIVACY IN THE WORKPLACE
Privacy in the workplace is an important issues facing managers and employees
The managerial perspective on privacy can include: drug testing electronic workplace searches surveillance by tape recording
or video monitoring off-duty conduct
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Selected Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
PRIVACY IN THE WORKPLACE
Employers currently have leeway in monitoring any form of their employees’ communication
Organizations can utilize testing if the test: is designed to predict a person’s ability to
perform is relatively non-invasive results are private
e.g., medical, drug, psychological, or lie detector tests
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Selected Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
1. Adopt and communicate a policy – state clearly what will be done and how
2. Only monitor for legitimate organizational reasons
3. Keep track of all monitoring4. Be fair, reasonable, and use common
sense5. Do not invade employees’ off-duty
behavior – do not intrude into your employees’ life off-the-job
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Selected Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
SUGGESTIONS FOR MONITORING EMPLOYEE COMMUNICATION:
REFERENCES
Ivancevich J., Konopaske R., Matteson M. “Organizational Behavior and Management: 7th Edition” pp.201 – 222
http//:www.gifs-paradise.com
http//:www.google.com(images)
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Selected Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication
THANK YOU!..............................................
“ A Man who Cannot behave Himself;
Cannot behaveOthers
as Well…….”
(Anonymous)
Home
References
Samples ofMisbehavior
Management of
MisbehaviorKey Factors in Organizational
Misbehavior
Selected Misbehavior
Suggestion for Building Trust &
Respect
Privacy in the Workplace
Suggestions for Monitoring Employee
Communication