Managing Change With Resilience

Mark Kelly Raleigh Consulting Group

Order from amazon.com

A World of Constant Change!

The amount,! the magnitude, !

the pace, &!the complexity!

of change!all continue !

to accelerate.!

CONTROL Indirect!Direct!

You have a !need for!

Understand that!loss of control!

is at the !heart of change. !

Adapting to Change means recovering from

a significant disruption in expectations.

the ability to absorb high levels of disruptive change while displaying minimal dysfunctional behavior.

Resilience is

Understand ! the importance !

of !resilience !in adapting !to change. !

Your Change Quota!

Imagine that you have! 100 change points!

each year.!

Every change,! big or small,!

positive or negative,! requires that you use! some of your points.!

Your Change Quota!

Your change quota !is like a sponge. !

Too much change !& you become !

saturated. !

Your Expectations Drive You!

Expectations may be! positive or negative.!

Anticipating whatʼs! coming helps give you!

a sense of control.!

Surprise Destabilizes!

Being surprised !disrupts your !equilibrium & !

sense of !control. !

Expect ! the unexpected !so that you are!rarely surprised!

that you are!surprised.!

Expect the Unexpected!

Why You Resist Change!

•  Fear of the unknown.!

•  Perceived loss of power.!•  Fear of looking incompetent.!

•  Donʼt see whatʼs in it for me.!•  Low risk-taking disposition.!

How You Show Resistance!

•  Disagree with the plan.!

•  Criticize the plan to others.!•  Donʼt implement.!

•  Argue with others.!•  Shut down & withdraw.!

Be ready !for resistance,!

whether you view!change as!

positive or negative. !

Danger!&!

Opportunity !

Crisis!

Danger Orientation!

View change as a!potential threat.!

Slow to acknowledge !the need to change.!

Become defensive.!

Opportunity Orientation!

Accept change as a!part of life.!

Recognize disruption!as a signal to adapt.!

Respond positively.!

Are You Type-D or Type-O?!

Opportunity!Oriented!

O!Change!

Know your !orientation!to change:!

danger !or !

opportunity.!

POSITIVE!

RESILIENCE

FOCUSED

PROACTIVE

ORGANIZED

FLEXIBLE

POSITIVE

Resilience!Characteristics!

A cluster!of traits!

Resilience Traits!

POSITIVE: THE WORLD!

See the world !as complex !

but filled with !opportunity.!

Resilience

Trait

POSITIVE: SELF !

Have self-confidence !to succeed!

in difficult situations.!

Resilience

Trait Resilience Traits!

FOCUS !

Have a clear vision !of what!

you want to achieve.!

Resilience


FLEXIBLE: THOUGHTS !

Entertain multiple!points of view!

for dealing with! ambiguous situations. !

Resilience


FLEXIBLE: SOCIAL !

Draw on!the resources!

of others!during change.!

Resilience


ORGANIZED !

Develop! structured approaches !

to!managing ambiguity.!

Resilience


PROACTIVE !

Engage change ! instead of !resisting it.!

Resilience


RESILIENCE

POSITIVE!FOCUSED

PROACTIVE

ORGANIZED

FLEXIBLE

POSITIVE

Resilience!Characteristics!

A !balanced basket!

is best.!

Become More Resilient!

• Increase awareness.!• Get input from others.!• Use a coach.!• Experiment.!• Focus on 1-2 traits.!

To Do!

Create a!Resilience !

Development !Plan.!

Resilient Teams!

Characteristics !

• Positive ! • Focused! • Flexible! • Organized! • Proactive!

Team Synergy!

Building & combining ! the strengths of ! team members !

so that the whole ! is greater than !

the sum of the parts. !

Nimble Organizations!

Implement changes !better than!

their competitors!with speed,!

grace, dexterity,!& resourcefulness.!

Nimble Organizations!

Characteristics !

• Full of agile people !• Perform with ambiguity!• Use creative tension!• Self-organizing units!• Conscious competence!

Adapting to change is a core life skill.

Engage Change!

O

Mark Kelly Raleigh Consulting Group

Order from amazon.com

Managing Change With Resilience

Documents

Transcript of Managing Change With Resilience