STRESS RESILIENCE: A BETTER MODEL FOR MANAGING … · Resilience Programming • Drop Stress...
Transcript of STRESS RESILIENCE: A BETTER MODEL FOR MANAGING … · Resilience Programming • Drop Stress...
STRESS RESILIENCE: A BETTER MODEL FOR MANAGING WORKPLACE STRESS
Richard Citrin, Ph.D., MBA
Citrin Consulting
September 27, 2011
Learning Objectives
• Understand why “resilience” is a better model for addressing stress than “managing”.
• Understand the key elements of resilience.
• Examine several applications of resilience in the workplace.
• Steps you can take to put resilience in play with your organization.
The Four Horses of Wellness
How Well Does Stress Management Work
Health and Productivity Advantage
• 11% higher revenues per employee were realized by companies withan effective health and productivity strategy experience versus those without such a plan.
• 28% higher shareholder returns.• Nearly two fewer days of employee absences from work per employee• Lower disability costs, presenteeism and less turnover of lower overall
healthcare costs.• Compared to most companies whose health care costs increase 5‐10%
per year, companies that have strong health and productivity programs actually have health care costs that are lower than previous years (by 1.2% year‐over‐year).
Towers Watson, 2010
Workplace Stressors
• Stress Management Effectiveness
Identified Stress Source of Stress Action Being Taken
Excessive Workload/long hours
78% 21%
Lack of Work Life Balance 68% 38%
Fear about Job Loss 67% 41%
Technology Overuse 59% 24%
Lack of Teamwork 51% 23%
Towers Watson, 2010
Courtesy Buck Consultants, 2010
Effectiveness of Stress Management Programs
Stress Little or No Impact Some Positive Impact Large Positive Impact
Excessive Workload/long hours
34% 63% 3%
Lack of Work Life Balance
31% 62% 6%
Fear about Job Loss 35% 62% 3%
Technology Overuse 50% 50% 0%
Lack of Teamwork 24% 61% 5%
Towers Watson, 2010
Resilience Break (Personal)
Stretching
• One of the five kinds of fitness
• The Use of the Body
• What part of your body is fatigued?
Resilience: Its On Our Minds
Resilience
From the Latin‐resile—to bend backwards• The capability of a strained body to recover its size and shape after deformation caused especially by compressive
• An ability to recover from or adjust easily to misfortune, change or adversity
Another Definition of Resilience
Event Stress Management Stress Resilience(The Mindset)
What is Stress? Something that should be avoided at all costs
Events that challenge you to do you best
How do you deal with stress? Cope with it as best you can and then collapse
Prepare, Navigate and Recover
How do you recognize stress? Physical symptoms‐‐‐rapid heart rate, anxiety, stomach
distress
Anticipate that stress will be coming your way and plan
accordingly
How do you deal with stress? Manage flight or fight Embrace it and find ways to deal with it more gracefully
What are the team and organizational strategies?
None Support, communication, values, management,
engagement
It’s Already In The Workplace
Lets Add People
Key Qualities of Resilience
• Taking Responsibility
• Appreciative Understanding
• Get On, Get Off, Get Over It
Resilience Break (Team)
Building Accountability: For Use with Team Meetings1. Members tell one another what they areworking on and their project progressEx: at the beginning of a staff meeting, each person has 1 minute to update the team on their 3 top priorities
2. Team must track progress against goals and highlight any shortcomings as well as provide strategies for helping staff member achieve goals.
Temporal Nature of Resilience
Resilience Tools
Resilience in the Workplace
Comprehensive Soldier Fitness
Resilience Break (Organizational)
Think about a recent challenge that your organization confronted– Lost Contracts– Reduction in Force– Budget Cutbacks
How would you rate your team on how your company addressed that issue in dealing with the key factors of organizational resilience (communication, value, and challenge?
Resilience as a Strategic Initiative
• Assess Resilience in your organization• Build In; Don’t Bolt On • Begin discussions with people in your company who are already using resilience
• Offer as more than a health improvement strategy.• Start using resilience language• Use resilience in your Talent Management and Benefits discussions
Resilience Programming
• Drop Stress Management; Add Stress Resilience• Develop manager training on team resilience• Use resilience language to describe organizational
successes, failures and bounce-back• Engage disability staff with resilience information
Resilience Outcomes
• Add resilience questions to HRA based on the tools and/or mechanisms
• Interview managers who have a resilience mindset (financial, safety, IT) and gain their perspective and ideas on measurement.
• Examine engagement questions to correlate with resilience (e.g. social relationships, communications, consistency with values )
For More Information:Richard Citrin, Ph.D., [email protected]‐327‐8744