Managing Change through Digital Transformation...Managing Change through Presenter: Shawn Winter...
Transcript of Managing Change through Digital Transformation...Managing Change through Presenter: Shawn Winter...
Managing Change through
Presenter: Shawn WinterPost & Parcel Expo 2019
Amsterdam, Netherlands
Digital Transformation
shiptrackapp.com
Globalization of the
Economy
Scalability is key to Globalization
Multi-Company/Divisional Support
Varying Workflows
Centralized and Segmented Tracking
Isn’t it incredible how quickly the world is changing?
It’s become a smaller place with the advent of the internet
Customer habits are changing
Customer expectations are changing – more difficult to satisfy
And it’s all changing faster than we’ve ever seen before
How are you managing it?
Are you evolving as quickly as your market is?
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Revenue Challenges
Traditional Sources Omni-Channel
VS
I think it’s fair to say that in the Postal industry, traditional sources of revenue are being challenged
Email has had an effect on letter mail
Online Advertising is affecting Admail
Yet other areas are surging due to things like Omnichannel Retail (call it eCommerce, call it the Amazon Effect, etc.), which is driving Direct Consumer Delivery.
CEP Market will reach
$400B+ USD
By 2024:
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CEP Market TrendsThe Global Courier Express and Parcel (CEP) market is expected to reach more than USD $400 billion by 2024, witnessing a CAGR of 8-10% during the forecast period (2019-2024)
How Do You Keep Up in this New & FasterEconomy?
Faster devices with embedded GPS
1973-1995
Paper-Based Tracking Early Online Devices
Offline Digital POD’s
1995-2002 2010-2016
2002-2010
SaaS, more features
Artificial Intelligence
Route Optimization
2016-Present
HaaS, Tech Lifecycles shortening to 3 years or less
Let’s take a short walk down memory lane…
Tracking numbers were first used by FedEx in the early 70’s – still
work today but…
Technology refresh cycles are advancing faster
than ever both on software and hardware.
Not only is SaaS prevalent
but hardware as a Service is becoming commonplace to avert the risk of technology
becoming obsolete so quickly.
Digital Transformationis a
Journeynot a Destination!
Today, the world runs on data.
Business analytics will help drive better
business decisions. If you don’t have the right
data, you’ll have a hard time keep up.
Available Now - COTS
Scalability
Feature Rich
Integration with Legacy
Systems
Partner and agent Eco-
system
Centralized tracking across
multiple systems
Real-time data
Increased operational
efficiency
DIY is Notthe Answer
Lack of competent IT resources and
knowledge.
Technical know-how/Capabilities
Cost of Development
Time invested in development
Cost to manage solution once built
Any future changes are new “Projects”
The Future is in the Cloud
Commercial off-the-shelf
Quicker configuration and
deployment
Configurable to your workflow
Lower costs
Horizontal scalability & integration to
include agents at no cost (for
example)
Regular feature releases/upgrades
Proof of concept before deployment
The Future is
Executing a
Come talk strategy with us at
Booth 500.
Parcel Strategy for Today and Tomorrow
shiptrackapp.com
Courier, Express, & Parcel will
continue to grow into 2024
Technology will continue to
transform industryPaper processes are
outdated
Building a solution yourself is
costly and outdated the minute it
is deployed
Off-the-shelf SaaS solutions are:
Cost-effective
Simple to deploy
Scalable
Future-proof