Nature Has Given You A Face,

But You Have To Provide The Expressions…

Be Careful Your Each Expression Will Leave An Impression On Others’ Hearts

Managerial Communication

High Standard of Ethics and Etiquettes in Bad News

MessagesPresented By:

Kelash Kumar

Junaid Khan

Kamran Ali

Kashif Ali

Mansoor

Ethics in common life:

Ethics are norms for conduct that distinguish between acceptable and unacceptable behavior.

Golden Rule

“Do unto others as you would have them do

unto you”

Ethics in business messages:

All business messages demand attention to ethics and etiquette

For negative messages standard of ethics and etiquettes are more important: as bad news messages involve:

01. Laws and regulations

02. Human impact

03. Emotions

01. Laws and regulations

A variety of laws and regulations dictate the delivery and content of many business messages with potentially negative content.

For example:

Financial Information

(released by public limited company)

02. Human impact

Negative messages can have a significant negative impact on the lives of those receiving them

Even if the news is conveyed legally and conscientiously, good ethical practice demands careful approach to the situation.

03. Emotions

Emotions often run high when negative messages are involved, for both the sender and the receiver.

Senders need to not only manage their own emotions but also consider the emotional state of their audience.

Ethical Responsibilities:

sharing bad news messages effectively require commitment from everyone in the organization.

The Delivery of the negative message should not be delayedThe longer you wait to deliver bad news, the harder you make it for recipients to react and respond.

Work with self-control and demonstrate business etiquettes when exposed to negative situation

Conclusion:

For the long term survival of the company and its goodwill the high standards of ethics and etiquettes are very important specially when bad news are communicated, because they acutely flesh opportunities for corrective actions.

Role of Communication in Crises Management

Crises Management:

Crisis management is a critical organizational function. It’s a process designed to prevent or lessen the damage a crisis can inflict on an organization and its stakeholders  

Public relations practitioners are an integral part of crisis management teams.

A crisis is defined as a significant threat to operations that can have negative consequences if not handled properly.

Public relations can play a critical role in preparing spokespersons for handling questions from the news media. 

Communicating Crises:

During Crises, Employees, their Families, the surrounding community, and the general public demand information.

The Rumors can spread uncontrollably, and the news media ascend quickly, asking questions of anyone they can findPoor communication can increase victim’s trauma and damage company reputation

Organizational members must devote considerable attention to media relations in a crisis

Crises Management Plan:

The key to successful communication efforts during a crises is having a “Crises Management Plan”

A crises management plan outlines:

Operational Procedures

Authorized Persons to Communicate

Media and Technology to be used for communication

Communication Tasks

Communication Channels

Do’s and Don’ts When A Crises Hits:

Х Get top management involved as soon as crises hits

Don’t blame any one for any thing.

Issue frequent updates, and have trained personnel available to respond questions

Don’t Speculate in Public.

Provide complete information packets to the media as soon as possible

Don’t refuse to answer questions.

Х Tell the whole story-openly, completely, and honesty. If you are at fault

Don’t use crises to pitch products or services.

Prevent conflicting statements Don’t release information that will violate any ones right to privacy

Demonstrate the company’s concern by your statements and your actions.

Don’t play favorites with media representation

Do’s and Don’ts When A Crises Hits:

Cont:

Conclusion:

No organization is immune from a crisis so all must do their best to prepare for one. Anticipation and planning are key to successful communication in a crises. Moreover spokesperson training should be given to the company’s officials to communicate actively and efficiently in pre-crises and during the crises situation.

Thank You

Group Welcomes Questions From Your Side