Manage and lead Diploma of Leadership and

Participants of this qualification may be eligible for

Overview

This innovative and flexible management and leadership program is designed

tomorrow’s managers lead and manage in modern organisations.

The program focuses on the key

planning, managing performance, leading quality customer service and leading innovation.

The program is aimed at meeting the needs of managers in a range of

and is a ‘must' for current and future

Benefits

• Develop contemporary management and leadership

skills to enhance your career

• Directly improve business practices by using

workplace examples in activities and assessments

• Develop transferable skills, key

environments

• Share experiences and knowledge with other

participants, potentially building key relationships

• Learn from experienced facilitators who will share

their management expertise and work closely with

you to develop your skills and achieve your

qualification

• Achieve a nationally recognised qualification

• Provides a pathway to the Advanced Diploma of

Leadership and Management.

What participants say

about this course

"The duration was perfect, the

workshops were fun and

educational and, as always, the

food and staff were amazing."

"I have found the course invaluable

and I'm looking forward to

furthering my

resources recommended by

Manage and lead in your organisationLeadership and Management (BSB51915)

qualification may be eligible for training subsidies.*

is innovative and flexible management and leadership program is designed to

tomorrow’s managers lead and manage in modern organisations.

focuses on the key management and leadership skills of leading people, building teams,

planning, managing performance, leading quality customer service and leading innovation.

The program is aimed at meeting the needs of managers in a range of organisational

current and future managers.

Develop contemporary management and leadership

skills to enhance your career

Directly improve business practices by using

workplace examples in activities and assessments

Develop transferable skills, key to all organisational

Share experiences and knowledge with other

ally building key relationships

Learn from experienced facilitators who will share

expertise and work closely with

ls and achieve your

Achieve a nationally recognised qualification

Provides a pathway to the Advanced Diploma of

Management.

What participants say

about this course

"The duration was perfect, the

workshops were fun and

educational and, as always, the

food and staff were amazing."

"I have found the course invaluable

and I'm looking forward to

furthering my knowledge using

resources recommended by

Wisdom."

ation

help today’s and

leading people, building teams,

planning, managing performance, leading quality customer service and leading innovation.

organisational environments

2

Skill areas

This program will develop your management and leadership skills in four key areas:

Leading People

• Leadership in modern organisations

• Building effective teams

• Engaging people for enhanced performance

• Managing team dynamics

Leading Innovation

• Engaging teams in the innovation imperative

• Applying practical innovation in organisations

• Systemising innovation for continuous improvement

Managing Quality Customer Service

• Quality customer service in contemporary organisations

• Setting and maintaining service standards

• Leading teams to deliver quality customer service

• Lessons from national and international service leaders

Managing Planning and Performance

• Managing people performance

• Developing operational plans

• Leading team planning and performance.

Leading Innovation

Managing Quality

Customer ServiceManaging Planning

And Performance

Leading People

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ABOUT YOUR TRAINER

Marion is a dynamic trainer and facilitator with

supporting people to achieve their development, career or business

goals. Marion has 27 years experience in workplace relations and human

resource management across a diverse range of industries,

and private, and 22 years experience in state, territory and federal

public service agencies. With her

approach to training and professional development, Marion is a

standout designer, developer and facilitator of innovative learning

programs. Marion’s highly engaging training style ensures

achieves high quality outcomes for h

Qualification

Upon successful completion of the program, you will be issued with the Diploma of

Management (BSB51915) – Wisdom

The program has been designed to meet the needs of

includes the following twelve units of competency:

BSBLDR501 (core) Develop and use emotional intelligence

BSBMGT517 (core) Manage

BSBLDR502 (core) Lead and manage effective workplace relationships

BSBWOR502 (core) Lead and manage team effectiveness

BSBCUS501 (elective) Manage quality customer service

BSBHRM405 (elective) Support the recruitment, selection and induct

BSBINN502 (elective) Build and sustain an innovative work environment

BSBWOR501 (elective) Manage personal work priorities and professional development

BSBMGT502 (elective) Manage people performance

BSBLED501 (elective) Develop a workplace

BSBLDR503 (elective) Communicate with influence

BSBMGT516 (elective) Facilitate continuous improvement

Wisdom facilitators will guide you through these units, sharing their expertise and using leading

edge methodologies to create a fu

ynamic trainer and facilitator with 15 years experience in

supporting people to achieve their development, career or business

experience in workplace relations and human

a diverse range of industries, both public

years experience in state, territory and federal

With her confident, engaging and exacting

approach to training and professional development, Marion is a

standout designer, developer and facilitator of innovative learning

rograms. Marion’s highly engaging training style ensures she always

achieves high quality outcomes for her clients.

Upon successful completion of the program, you will be issued with the Diploma of

isdom Learning RTO number 88062.

The program has been designed to meet the needs of a range of organisational environments and

units of competency:

Develop and use emotional intelligence

Manage operational plan

Lead and manage effective workplace relationships

Lead and manage team effectiveness

Manage quality customer service

Support the recruitment, selection and induction of staff

Build and sustain an innovative work environment

Manage personal work priorities and professional development

Manage people performance

Develop a workplace learning environment

Communicate with influence

Facilitate continuous improvement

Wisdom facilitators will guide you through these units, sharing their expertise and using leading

edge methodologies to create a fun and focused learning environment.

Upon successful completion of the program, you will be issued with the Diploma of Leadership

environments and

Lead and manage effective workplace relationships

ion of staff

Manage personal work priorities and professional development

Wisdom facilitators will guide you through these units, sharing their expertise and using leading

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Wisdom way learning model

The Diploma of Leadership Management (BSB51915) program applies accelerated learning

techniques using the Wisdom Way Learning Model. Benefits of the model include sharing of

knowledge and experience, immediate application of learning and support and assistance from

qualified, experienced facilitators. This learning model will provide opportunity for you to:

• Learn in a friendly, inviting and personalised atmosphere

• Share knowledge and experience with other professionals

• Minimise the time out of your workplace

• Apply course learning immediately in your organisation

• Be consulted on your progress throughout the course, in a supportive way

• Learn from facilitators who share their experience, skills and knowledge.

Workshops: Structured learning sessions that provide the key content of the program.

Learning groups: Shorter ‘tutorial’ type learning sessions led by an expert Wisdom facilitator that

provide focus and direction for the program and link the range of learning activities.

Coaching: Individual coaching sessions to further develop skills in key skill areas

myWisdom: The mywisdom online learning space provides participants with the opportunity to

access resources, complete/upload assessment tasks, undertake learning activities, collaborate,

reflect and share resources and discuss their learning journey.

Networking & knowledge sharing: Participants in the program will enhance learning through sharing

knowledge, experience and resources within and outside of learning groups and workshops.

Participants will be encouraged and supported to network to augment learning and knowledge

sharing and the development of sustainable networks and collaborative professional relationships.

Networking &

knowledge

sharing

Learning

Groups

Workplace

tasks &

activitiesReading &

other resources

Workshops

Learners

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Readings & other resources: Participants will be provided with resources that underpin learning and

provide the depth and breadth of the program’s content. Readings and resources will reflect

contemporary theories, models, best practice guidelines and leading practice.

Workplace tasks & activities: Participants will undertake a range of practical tasks and activities

relevant to modern organisations. These tasks and activities will form the majority of the assessment

requirements for the program.

Entry requirements

This program is suited to current and aspiring managers. Participants will need to have at least two

years experience in a workplace but do not need to be experienced managers. The program will

develop general management skills and will suit private, public and not for profit sector staff.

Recognition for prior learning (RPL)

Wisdom offers all prospective learners for the Diploma of Leadership and Management (BSB51915)

Recognition of Prior Learning (RPL).

RPL is an assessment process that recognises current skills and experience gained from work, life

experience, or formal study.

The assessment process will involve you collecting evidence against the requirements of each of the

units of competency. Your assessor will support you to gather this evidence and will then examine

the evidence you provide to prove you have the necessary knowledge and skills for RPL.

Your evidence can include

• Samples of work, projects and materials

• Third party input from managers and/or peers

• Written reports

• Interviews with your assessor.

For further details on how you can initiate the RPL process, please call our team on 02 6257 8588.

Wisdom learning environment

Wisdom’s state-of-the art Learning Centre is located at Canberra Airport in the exciting airport

precinct and offers a spacious, quality learning environment for a true change from day-to-day

business.

Take a step back from the daily grind and immerse yourself in a dynamic and stimulating learning

environment located in leafy green surroundings.

Our rooms are spacious, filled with natural light and equipped with state-of-the art training

technology. We pride ourselves in using leading edge methods to create a fun and safe environment

for all learners.

There is ample parking available and you will get to experience our gourmet catering.

Job opportunities

This qualification will support participants wanting to work as:

• Team Leaders and Operational Managers

• Mid level to Senior Managers.

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Further learning options

Once you achieve this qualification, together with relevant work experience, you can undertake a

range of Advanced Diploma level government and management qualifications offered by Wisdom

including:

• Advanced Diploma of Management

For further details on how we can develop a tailored learning pathway to achieve your training and

education goals please call our team on 02 6257 8588

* Training Subsidies

Funding may be available for staff and managers through ACT Government funding initiatives - ACT

User Choice funding for the delivery of Australian Apprenticeships.

Wisdom is an approved training provider of Australian apprenticeships/traineeships in the ACT. This

means employers may be eligible for Government incentives that will subsidise the cost for

participants to achieve the Diploma of Leadership Management (BSB51915).

Eligible participants will only pay a tuition fee of $650. There are no other fees or charges. Also

participants who successfully complete the program and achieve their qualification will be eligible

for $300 completion incentive payment from Skills Canberra.

Details

Investment: $4,450 (GST Free) includes all resources, materials, workshops and catering.

Where: The program will be delivered at the Wisdom Learning Centre, Canberra Airport

(Note: Participants who are eligible for the ACT Government funding initiatives, detailed above, will

only pay $650)

Registration

Register online at www.wisdomlearning.com.au.

To find out more please contact our team on 02 6257 8588 or email info@wisdomlearning.com.au

ACPET endorsed quality member

Wisdom is an Australian Council for Private Education and Training endorsed quality member and we

adhere to the ACPET Code of Ethics which defines our obligations to students, the public and to

other providers of education and training services. Copies of this code are available upon request or

online here: www.acpet.edu.au/members/codes-of-practice/ethics/

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Schedule*

Event Date Time

Workshop 1 Wednesday 25 October 2017 8:30am - 12:30pm

Workshop 2 Wednesday 8 November 2017 8:30am - 12:30pm

Learning Group 1 Wednesday 22 November 2017 3:00pm - 5:00pm

Workshop 3 Wednesday 6 December 2017 8:30am - 12:30pm

Learning and Assessment Workshop Wednesday 7 February 2018 8:30am - 12:30pm

Workshop 4 Wednesday 21 February 2018 8:30am - 12:30pm

Workshop 5 Wednesday 7 March 2018 8:30am - 12:30pm

Learning Group 2 Wednesday 21 March 2018 3:00pm - 5:00pm

Individual Coaching (optional) Wednesday 11 April 2018 8:30am - 4:30pm

Workshop 6 Wednesday 2 May 2018 8:30am - 12:30pm

Workshop 7 Wednesday 16 May 2018 8:30am - 12:30pm

Learning and Assessment Workshop Wednesday 30 May 2018 8:30am - 12:30pm

Workshop 8 Wednesday 20 June 2018 8:30am - 12:30pm

Learning Group 3 Wednesday 4 July 2018 3:00pm - 5:00pm

Learning and Assessment Workshop Wednesday 18 July 2018 8:30am - 12:30pm

Workshop 9 Wednesday 1 August 2018 8:30am - 12:30pm

Workshop 10 Wednesday 15 August 2018 8:30am - 12:30pm

Assessment Day Wednesday 29 August 2018 8:30am - 4:30pm

*please note this schedule is subject to change.

Wisdom Learning Pty Ltd

1/49 Laverton Ave, Canberra Airport ACT 2609

P: 02 6257 8588 F:02 6257 8744

info@wisdomlearning.com.au

www.wisdomlearning.com.au