Making the Case for Online

Benefits EnrollmentEmpowering Employees – Improving Operations

Al BurroughsMichael DeNezzo

August, 2010

Empowering-Connecting-Integrating

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Agenda• Business Drivers • Self-Service Today• Online Benefits Enrollment

Characteristics• Online Benefits Enrollment ROI• Getting Started • Q & A

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LBi Software Overview• Headquartered in Woodbury, Long Island• 20 years Human Capital Management Focus• Experience with Packaged Software Solutions

– PeopleSoft– Oracle

• Team culture – average tenure is 10 years• Platform independent and process oriented

Current Business DriversCurrent Business Directions• Navigate current economy

– Still a recession?– Turning around?

• Prepare for economic turn around

• Reduce costs • Retain key talent

“Employers are still

struggling to find that

magic formula for controlling

costs”- Deloitte’s Benefits Reward Survey 2008

Benefit Administration Trends

All statistics from Deloitte study: 2008 Top Five Total Rewards Priorities Survey

Technology & Business Challenges

Source: “Unum - HR Trends and Challenges 2007”

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Self Service Today• Used to be nice-to-have• Today it is required

– Banking– Shopping – Research

• For Customers & Employees• Advantages

– Convenient– Self-paced– Multiple searchable knowledgebases

• Information at your fingertips

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Common Self Service Apps• Typical Self Service Solutions

– Compensation/Payroll– Attendance/Vacation Scheduling – Help Desk – Development and Career Opportunities– Benefits Enrollment

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Online Benefit Enrollment Advantages

• Greater Convenience– 24 x 7 access– Browser based via the web– Automates costly manual processes

• Online Access– Handbooks– Manuals– Forms– Wiki

Wiki Technology for Benefits

• Wiki slide

Chrysler Digital Owner Manuals• Starting in 2010

– DVD based owners’ manuals– Eliminates 930 tons of paper– Saves 20,000 trees– Copies available online– Adds new Video features

• Tours• Tutorials

Online Benefit Enrollment

• Paperless enrollment • Customized to brand• All benefits• Dependents/Beneficiaries• Context flyover Help• Integration with benefits

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Online Benefit EnrollmentAdvantages

• Reliable– Internet/intranet– Improves data accuracy– Better service and control– Increases security & confidentiality

• Saves Time/Reduces Cycle Time– Increases communications– Increases efficiencies of operational staff– Decreases HR resource requirements

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Online Benefit EnrollmentFeatures

• New Employee Enrollment• Existing Employee Maintenance

– Review– Update

• Up to Date Summaries– Health and Welfare– Life Insurance

• Link to TPA Sites

Online Benefit EnrollmentHealth and welfare benefit enrollment process

Browser-based Integrated with HRMS

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Online Benefit EnrollmentTools

• Access Benefit Plans– Link to current plan handbook - wiki– Up to date plan pricing– Tools for

• Filter-down choices• “What if” analysis/planning• Projected costs

• Update Personal Information• Update Dependent/Beneficiary Data

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Online Benefit EnrollmentIntegration

• Communicates with HCM Modules• Can Automatically Begin Open/Annual

Enrollment• Can Utilize HCM Configuration• Can Be Updated “on the fly”

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Online Benefit EnrollmentROI

• Reduces Costs– Eliminates paper forms & mailings– Saves on printing & distribution of

• Forms• Manuals• Handbooks

– Reduces data errors– Decreases HR staff utilization– Fewer phone calls/questions for HR– Great visual tool

How to get Started

LBI Discovery Process for HCM• Designed to uncover and document the business

challenges and potential returns in the upgrading of old processes and/or the building of new Self-Service solutions. It will assist you in documenting the:– Business requirements – Impacted business functions – Suspected business problems– Potential ROI – Project justifications

“only 30% of all Enterprise Software features are implemented by Users.” Oracle presentation at Philadelphia RUG conference

Our Suggestions

How is the Discovery Process Accomplished:• Jointly defining business requirements• Completely documenting project justifications• Fully assessing project costs & savingsOutcome of the Discovery Process Service:• recommend a design and document a templated

solution that meets the customer requirements

Understanding and Documenting the Business Problem and Potential ROI

LBi Bolt-on Solutions

For more information: www.LBiSoftware.com

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Questions

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Thank You!Al Burroughs

Michael DeNezzo

For more information go to www.lbisoftware.com