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1. MAJOR DEPARTMENTS OF HOTEL

1.1 Major Departments of hotel.

Hotels are run by four major departments that are front office, housekeeping, food production,

food and beverage. Its like give and take process let me explain you briefly the front office

sell the rooms to the guest and housekeeping prepare the room for front office to sell. In the

same way food production prepare food and food and beverage department sell the dishes to

the guest. here are some of the minor departments also in the hotel like purchase department,

security etc.

Hotel !epartments

he descriptions of the major departments are"

1.1.1 Houseeep!n"" It is also known as accommodation operations. he main aim of

housekeeping department is to keep hotel clean and maintain the property. Housekeeping

department plays a very important role for guest satisfaction by keeping the property clean,

comfortable and hygienic. he housekeeping department takes pride to create #home away

from home$. %s we all know hotels margins comes from rooms sales and up&keeping of

rooms i.e. by maintaining rooms during guests stay and preparing room after they check out

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etc. %part from rooms housekeeping is also responsible for public area cleaning, swimming

pool cleaning, lobby, gardens, floors, cloak rooms, restaurants, kitchen, shopping arcade,

cabanas etc.

Housekeeping department includes"

'ost and found department.

Horticulture department.

'inen and (niform room.

'aundry department.

ailor room.

1.1.# Front off!$e" his is the department which is responsible for the sale of hotel rooms.

Here sale means the use of hotel rooms for some time by paying a particular price for it by the

guest. his is the only department which generates maximum revenue. his department holds

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the prime importance as it builds the image of the hotel by giving warm welcome to the guest.

If guests need anything they will contact at the reception only, so front office department has

the maximum interaction with guests. It does the reservation of the rooms and then as the

guests check in to the hotel, registration process takes place and after this room is assigned to

the guest. he front office takes the onus to ensure that the guests have the pleasant time during

their stay and also takes care of the departure procedure. he entire billing and auditing process

takes place in this department.

*ront office department have"

+eception.

+eservation.

usiness center.

-oncierge.

Information department.

-ashier and foreign currency exchange.

-loak rooms and bell desk.

elephone exchange.

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1.1.% Foo& an& 'e(era"e Ser(!$e) is the department which serves food and beverage to the

guests. his is the second most revenue producing department of the hotels. /henever guests

want to enjoy meal or drinks with great ambiance they visit restaurants and bars. here are so

many restaurants with different cuisines, some with live kitchen, pubs, bars and cafe which

even operates )0 hours. hese restaurants are based on different themes, giving guests an

amaing experience. here are different types of services offered in the restaurant such as

buffet service, table of the host and al a cart menu i.e. according to the card. he waiters follow

all the rules of service and serve food, drinks in the finest cutlery and crockery to the guest.

*ood and beverage department includes"

Inside and outdoor catering.

2ubs and bars.

+estaurants

-afes

+oom service

1.1.* Foo& pro&u$t!on" in this department chef prepares the world class food. %ll the types of

cuisines are made here with different styles of cooking. he chefs prepare delicious food and

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