MAILCOM Las Vegas - MAILCOM Conference & … · MAILCOM Las Vegas October 2-4, 2017 CRS#: PR110 ......
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MAILCOM Las Vegas October 2-4, 2017 CRS#: PR110 Session: Enterprise Postal Strategies Day/Date: Monday, October 2, 2017 Round/Time: Round One: 2:15-3:15 PM Presented By: Christine Erna, Director of Postal Affairs Novitex Enterprise Solutions (Now Part of Exela Technologies) Mark Rheaume, Postal Solutions Architect Novitex Enterprise Solutions (Now Part of Exela Technologies) Please be courteous to others and turn all communication devices to silent mode
Transcript of MAILCOM Las Vegas - MAILCOM Conference & … · MAILCOM Las Vegas October 2-4, 2017 CRS#: PR110 ......
MAILCOM Las Vegas October 2-4, 2017
CRS#: PR110 Session: Enterprise Postal Strategies Day/Date: Monday, October 2, 2017 Round/Time: Round One: 2:15-3:15 PM Presented By: Christine Erna, Director of Postal Affairs Novitex Enterprise Solutions (Now Part of Exela Technologies) Mark Rheaume, Postal Solutions Architect Novitex Enterprise Solutions (Now Part of Exela Technologies)
Please be courteous to others and turn all communication devices to silent mode
Agenda
Enterprise Postal Strategies • Where do you start? • Who do you engage? • Savings vs. cost avoidance • Iden6fica6on becomes implementa6on • Marathon vs. Sprint
Where do you start?
Engage opera6ons Engage Marke6ng Develop rela6onship with the USPS
Build an industry network Look at historical postal spend with Finance
Possibili6es are endless and plen6ful
How do you convey the right specifica<ons for savings and efficiencies? Internal Training & Educa6on Customer Educa6on Tools/Technology Standardize and priori6ze projects
How do you eat an elephant? • Organiza6onal units feeling the most “pain” • USPS to evaluate quality of mail prepara6on • Corporate Communica6ons/Marke6ng
• Big customer and they can get the word out • Recent mistakes/errors which result in costly print reruns, man
hours, postage, etc.
• Knowledge • Commitment • Trusted • Loyal • Qualified • Experience • Exper6se • Reputa6on
People
• Best Prac6ces • Transforma6on • Efficient • Proven • Approach • Workflow • Streamlined • Data Management
Process • Leading Edge • Integrated • Secure • Modular • Scale able • Web-‐enabled • Adaptable • Open Systems
Technology
Who do you engage?
Who do you engage?
• People will react emo6onally • Find a project where “buy in” is high • Quick wins build credibility and
strengthen team work • Selflessly share the credit and openly
praise efforts • Your biggest detractors will become
your biggest advocates • It is business and not personal
Remember this is not a popularity contest
Savings vs. Cost Avoidance
It is all – “Real Green Dollars”!! • It is all the same although everyone does
not realize this • The efforts will all result in “real green
dollars” which benefits your organiza6on and everyone in it
• Keep a ledger of the savings that result for repor6ng on at least a monthly basis
• Projects need to be closed out with educa6on and documenta6on to ensure that they are sustainable
• Follow-‐up on a monthly basis with owners iden6fied to offer support with issues
Efficiency is the key
Evaluate each Process • Are you evalua6ng new processes/technology?
• Automa6on vs. manual • Full-‐Service vs. Basic mail • Shop floor repor6ng tools
• Enhance communica6ons and repor6ng quality • Leverage efficiencies to drive revenue opportunity
(As you save, keep the money rather than passing it on)
• Do not try to do too much at one 6me – Frequent priori6za6on and communica6on
Iden<fica<on becomes implementa<on
You will find plenty of opportunity • Understand and define each opportunity • Validate before presen6ng and promising • Admit what you do not know and enlist help from USPS, network and vendors to clarify
and educate • Know this will take 6me and know what resources you will need before you are asked
• Do not be overwhelmed or let others pressure you for “Quick ac6on”
• It took 6me for things to get this way and will take 6me to be corrected
• As the Subject Maaer Expert (SME) be confident and resolved to deliver the most effec6ve and efficient solu6ons to your organiza6on
• There will be many ques6ons and opinions you will need to address
Iden<fica<on becomes implementa<on
Have fun • Celebrate victories • Learn from opportuni6es lost • Change what you can and accept the things
you cannot • Build strong business rela6onships – Internal
and External • Lean heavily on your vendors for solu6ons
and help • They have tons of experience and
knowledge • They have services you may not even
know about that can help
Iden<fica<on becomes Implementa<on
Report – Document – Repeat • If it is not documented it is not done • Send reports to your boss and all Team
members (Required or not) • Give and take credit for what you have
accomplished and created • Ask about other sites the organiza6on may
have • Do not forget about volume processed
through expedited carriers (UPS, FedEx, etc.)
Marathon vs. Sprint Give yourself <me to breathe • Remember to take manageable
“bites of the elephant” • Know there will be days where you
feel like a “Veterinarian” • Embrace every day for what you
accomplish and be professional • Praise and recogni6on will come but
not always when you feel it should (That was never the primary reason for your efforts anyway!)
• Always share the credit
“The first 100 years are the most difficult” – Anonymous
Marathon vs. Sprint
Give yourself <me to breathe • Remember that tomorrow will come • Stay focused but allow your self to
stray to other organiza6onal maaers • Learn from your network to compare
organiza6ons/possible opportuni6es you have overlooked
• Par6cipate in the industry • Be involved in the opera6on and
process • Leverage connec6ons you make and
keep them current
“The first 100 years are the most difficult” – Anonymous
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Ques6ons and Answers? Thank you!
Chris&ne J. Erna, Six Sigma Greenbelt Director, Postal Affairs
Novitex Enterprise Solu1ons 603-‐974-‐1169
Mark Rheaume Postal Solu&ons Architect
Novitex Enterprise Solu1ons 651-‐895-‐7838
