Lucas McGee

1601 NE 91st Cir. #7 Vancouver, WA 98665

(360) - 513-7202 Lmcgee7@wgu.edu

Profile IT professional with a passion for troubleshooting and strong customer service skills. Strong leadership skills and a take-charge attitude that prefers to lead by example. Eager, adaptable, and a very fast learner. Full of determination to get the job done and done right.

Technical and Professional Skills

Active Directory

Windows XP/Vista/7/8.1/2008 R2/2012

Troubleshooting

System Maintenance

MS Office Suite

Cisco Routers and Switches

CCNA

HTML

Security +

CCNA Security

WordPress

Project +

Summary of Qualifications

Installation and configuration of Windows operating systems

Experience installing and decommissioning Servers and Blade Chassis in a Datacenter

Experience troubleshooting physical layer issues

Configurations on Cisco Routers and Switches

Managed quotes, estimates, and builds of projects built in a datacenter

Assisted in remodeling the network lab at Clark College

Experience working in management positions

EXPERIENCE:

Xtreme Consulting LLC. 2014 - Present NOC Operator at Daimler Trucks North America, Portland, OR

Monitored, repaired, and ran mainframe jobs

Worked Saturday night maintenance and helped with mainframe IPL’s

Monitored servers and network devices across North America on What’s Up Gold

Worked as an after-hours help desk for users and truck plants

Monitored IMS trans and programs

Helped with troubleshooting servers and network connectivity

Worked with Cronacle jobs (monitoring and restarting)

Coordinated incident resolution

Daimler Trucks North America 2013 - 2014 Datacenter Management Team Intern, Portland, OR

Manage tickets through CISM/Remedy

Controlled ticket flow for projects from Quote to Build

Install and decommission hardware in the Datacenter

Created mock-ups for server line-up moves

Managed project status meetings

Developed a new web form on the Daimler Portal

Assisting in SIP meetings developing a new project process

Did all of this as an intern

Work Study job @ Clark College 2012-2013 Grounds Maintenance, Vancouver, WA

Was a lead over other work study students

Organized projects for different areas of the campus

Trimmed and shaped hedges and dealt with weeds everywhere

Gas-powered tools

OSHA compliance Bellagios Pizza 2007-2010

Delivery Driver, Washougal, WA

Lead Driver

Coordinated routes for other drivers

Customer service

Money Handling

Morningstar Electric LLC. 2004-2007 Dish Network Installer, Washougal, WA

Coordinated installation times with customers

Installed the service according to code and customer’s satisfaction Least amount of trouble-calls in the company

Talked with potential customers to make sales

ACHIEVEMENTS: Vice-President’s list 2011-2013

Graduated with a 3.7 cumulative GPA

Acquired my CCNA Certificate 05/2013

Working towards my MCSA: Windows server 2012 and Windows 8/8.1

EDUCATION: Clark College, Vancouver, WA Network Technology (Cisco) Associates Degree Graduated June 2013

Network Technology (Microsoft) Associates Degree Graduated June 2013

Western Governor’s University B.S. Information Technology – Network Administration Anticipated Graduation December 2015