GetTop

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TABLE OF CONTENTS

executive summary ……………………………………………………………. 3 background ……………………………………………………………. 5 approach ……………………………………………………………. 6 solution ……………………………………………………………. 7 modules ……………………………………………………………. 8 learning transfer ……………………………………………………………. 9 results ……………………………………………………………. 12 program highlights ……………………………………………………………. 19

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Quick Summary of Results:

•  The post training learning assessment saw an improvement in 76% of the GETs

•  The GETs rated the trainer’s feedback and the overall satisfaction as 90.5% and 89% respectively

•  84% of the GETs felt the training has helped in building their confidence and ability to communicate with clarity

•  51% of the GETs claimed they didn’t face any difficulties in applying the learning on the job

•  71% of the GETs felt the online tools helped in reinforcing the learning

•  100% of the GETs recommended this training to the subsequent GET batches

EXECUTIVE SUMMARY

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EXECUTIVE SUMMARY

The GET SET program, conducted by GreenBooks Learning Solutions for L&T ECC, across India, adopted the Blended Learning Methodology that combined the Instructor Led Training (﴾ILT)﴿ , e-‐learning, sms and social media to optimize the effectiveness

of the training. The ILT sessions comprised of three modules that focused on separate topics: 1.  Speak Well Do Well 2. Grammar is Fun 3. Write to Excel Online Scenarios: Simulations of real work scenarios were created after an immersion exercise. These scenarios were sent to the GETs as emails

to help them get prepared for a similar real life situation when they face it. SMS Tips:

Formal learning was continued with the SMS tips, an inexpensive and easy to access tool with a wide reach of users. SMS tips

on communication and language served as a learning reinforcement for the GETs. Facebook: Since most of the GETs accessed Facebook more often than emails, the informal go-‐to resource(﴾GetTop Facebook page)﴿

offered a connect with facilitators and other participants to share ideas, concerns and learn more.

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BACKGROUND

GetTop (Graduate Engineer Trainees – Talent Optimization Program) is the program for the new hires in L&T(﴾Larsen & Toubro)﴿ focused on building skills and competencies to meet the demand of high quality workforce.

GET’s Challenges:

1.  While the GETs are technically very good, they would need to speak and write with no grammar errors and communicate with clarity.

2.  They would also need to learn how to build relationships with their colleagues across the organization.

3.  They would need to project a professional global image of L&T to internal and external clients.

L&T Business Challenges:

1.  To shorten productivity curve.

2.  To increase employee engagement

3.  To reduce turnover

4.  Educate Gen Y employees whose learning styles are different

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APPROACH

An online Pre Assessment was done to evaluate the GET’s proficiency in business communication

Based on the proficiency level and the L&T needs, the intervention was designed

Program was delivered to achieve maximum learning effectiveness

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SOLUTION

1. Training Design: GreenBooks custom designed a 3 month blended program (﴾ILT, Online Exercise, SMS tips and a dedicated Facebook

page)﴿

Modules:

1.  Speak Well Do Well 2.  Grammar is Fun

3.  Write to Excel

Learning Transfer Strategy:

1.  Online exercises on GreenBooks LMS (﴾Learning Management System)﴿ 2.  Workplace scenarios on LMS

3.  Soft Skills tips on SMS

4.  Learning engagement on Facebook (﴾dedicated to L&T)﴿

Assessment: 1.  Pre Assessment

2.  Post Assessment

3.  Questionnaire on application of learning

2. Implementation:

Implemented standardized modules for 300 GETs pan India. Getting started with the next 600.

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MODULES

Speak Well Do Well – 3 days

•  DiSC profiling

•  Assertive Communication •  Telephone and Meeting

Etiquette

•  Pronunciation Tips

•  Speaking with confidence

•  Body Language Tips

•  Business Courtesy

•  Introductions and Handshakes

•  Building a Professional Image at

Work

•  Presentation Tips and Techniques

Grammar is fun! – 3 days

•  Subject verb agreement

•  Articles and Determiners

•  Prepositions

•  Phrasal verbs

•  Tenses

•  Punctuating correctly

•  Common errors

•  Writing and Speaking Exercises

Write to Excel – 3 days

•  Writing professional emails

•  Letter writing

•  Memos

•  Writing Minutes of the Meeting

•  Report Writing

•  Tips on correct spelling

•  Developing a professional tone and style

•  Building rapport •  Building in structure in your writing

1 2 3

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LEARNING TRANSFER

GETs have access to hints of the answer to help them with the scenarios

GETs will be given immediate feedback based on the option they’ve chosen. This helps in understanding the why the option is right or wrong.

A typical workplace scenario is created so that the GETs have an experience that is interactive, intriguing, emotional, fun and satisfying.

Online Scenarios in GreenBooks LMS an online recreation of real business environment for the purpose of learning

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LEARNING TRANSFER

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Dedicated Facebook page informal learning through sharing of experiences and crowdsourcing solutions

LEARNING TRANSFER

•  GETs were sent two SMS tips every week for three months

•  SMS tips covered vocabulary, usage of words and tips on business communication

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SMS Tips learning reinforcement

RESULT S

Feedback scores of trainers in phase I & II:

Overall satisfaction of gets in phase I & II:

Phase Feedback Score

I 90

II 91

GETs rated the trainers an average of 90.5% against the 85% in the SLA

Phase Satisfaction Score

I 89

II 89

The overall satisfaction of the GETs for both the phases was 89%

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RESULT S

The GETs went through the post training application questionnaire. The following are the questions that were asked:

1.  To what extent do you feel the training has built your confidence and your ability to communicate?

2.  As a result of the training how much of the skills/ knowledge learnt were you able to apply on the job?

3.  What are the difficulties you’ve faced in applying the skills/knowledge learnt? 4.  To what extent did the online tools like LMS (﴾online exercise)﴿, sms and facebook help in reinforcing the

learning?

5.  Would you recommend this training for the subsequent GET batches?

(The responses of the GETs are captured and reported in the coming pages)

Questionnaire on application of learning:

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Q1. To what extent do you feel the training has built your confidence and your ability to communicate?

3% -‐ Little 3% -‐ Some 10% -‐ Large 84% -‐ Significant

Comments from the GETs: “Before attending the program, I was not professional in the way I communicated with others. But, this program has helped me build a professional outlook in the way I behave and talk to my colleagues and seniors.” “We usually involve in loose talks prior to the GET SET program, but in an environment like L&T we need to be professional and the training has helped us achieve this to a large extent.”

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Q2. As a result of the training how much of the skills/ knowledge learnt were you able to apply on the job?

3% -‐ Few 35% -‐ Some 57% -‐ Many 5% -‐ Significant

Highlights:

1.  More than 50% of the GETs felt they were able to apply their

learning on the job.

2.  GETs showed good initiative in applying the learning wherever

the opportunity was available,

Lowlights

1.  When the GETs work on site, they felt the opportunity was not

available to apply the skills/knowledge that was learnt .

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Q3. What are the difficulties you’ve faced in applying the skills/knowledge learnt?

Observation:

1.  Some of the GETs were disappointed over the non availability of time and resource to apply the learning.

2.  Also, the GETs mostly interacted with the labourers and contractors. Therefore, there was little opportunity to

apply the learning.

51% -‐ No difficulty in applying 43% -‐ Little opportunity to apply 6% -‐ Little support from managers

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Q4. To what extent did the online tools like LMS (﴾online exercise)﴿, sms and facebook help in reinforcing the learning?

3% -‐ Little Extent 10% -‐ Some Extent 16% -‐Large Extent 71% -‐ Significantly

Observation: Though 71% of the GETs felt the online tools helped them significantly, the others claimed they were conscious of

the importance of this learning, but simply didn’t have adequate time/resources to use the online tools. For the ones who said the online tools played a significant role in reinforcing their learning, they have made

optimum use of the tools by: •  Saving the sms tips •  Taking up the online exercises repeteadly until they were thorough with the concept

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Q5. Would you recommend this training for the subsequent GET batches?

100 % -‐ Yes 0 % -‐ No

Comments from the GETs: “Being with the procurement department, the nature of my job involved negotiation and emails. This program has helped a lot to negotiate better with vendors.” “Use to find it difficult earlier to start a conversation, but now I am confident enough to walk up to anyone and talk to them.” “GIF was very good. WTE was extremely good as it helped them realize the mistakes that they were making in emails. Though there was not 100% improvement, there was a significant improvement.”

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PROGRAM HIGHLIGHTS

1.  Zero Cancellation:

•  All classroom sessions were well planned, organized and executed in all locations without having any

cancellation

•  Trainers were punctual

2. Standardization and Customization of the Content:

•  Content used for all the sessions across locations were customized to be relavant to the L&T needs and the

learning needs of GETs. This encouraged the participants to learn with interest

•  Standardisation allowed all the GETs to access the same level of curriculum and drove equitable outcomes

3. Continuous Engagement using Online Tools:

•  Post the class room training, the GETs were engaged with practice exercises on the LMS

•  SMS tips reinforced learning •  The innovative method of using social media as learning tool for GEN Y has been very successful. A dedicated

Facebook (﴾www.facebooks.com/GetTop)﴿ learning engagement page was created and the number of GETs who

joined the page have crossed 700+

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4. GETs response to the program:

•  100% of the GETs recommended the training program for the subsequent GET batches

•  84% of the GETs have said the program has helped them significantly

5. Continuous Improvement:

•  Incorporated feedback and lessons learned into design and delivery

•  Aggressive follow-‐ups through sms, email and phone resulted in better participation in Phase II as compared to

Phase I

PROGRAM HIGHLIGHTS

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21  GreenBooks Learning Solutions, 2013. All rights reserved.

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