Loss Prevention 2017

REGISTER NOW AT WWW.INTELLIGENTLOSSPREVENTIONRETAIL.COM

25-26 April 2017 | London, UK

CAPITALISING ON STRATEGIC ANALYTICS AND CROSS-FUNCTIONAL COLLABORATION TO EVOLVE FROM REACTIVE LOSS PREVENTION TO PROACTIVE OMNI-CHANNEL PROFIT PROTECTION

DEVELOPED BY LOSS PREVENTION PRACTITIONERS, FOR LOSS PREVENTION PRACTITIONERS!

CASE STUDIES AND INTERACTIVE SESSIONS LED BY PIONEERING LOSS PREVENTION AND INVENTORY CONTROL EXPERTS FROM RETAILERS ACROSS EUROPE:

Richard JenkinsHead of Loss Prevention and RFID

M&S

Ricky SmithHead of Security

Chanel

Graeme SharpEuropean Head of Loss Prevention

URBN

Jerome BertrumeDirector of Loss Prevention - Europe

Guess

Raffaele RaiolaDirector Inventory Control EMEA

Michael Kors

Rob McAsseyLoss Prevention Director WE & CEE

Nike

Gerard DaviesHead of Retail Security

William Hill

Jon WrightHead of Global Loss

Prevention and SafetyRiver Island

ONLY AT INTELLIGENT LOSS PREVENTION AND INVENTORY MANAGEMENT WILL YOU FIND…

15+ EXPERT

SPEAKERS

10+ HOURS DEDICATED

INTERACTION

80%+PRACTITIONER

ATTENDEES

12+ END USER

CASE STUDIES

80+ PARTICIPANTS

Retail recent evolutions created many new challenges for LP leaders and I truly believe that most of the answers

shall come from events like this enhancing exchange of best practices and experiences among the LP community

Jerome Bertrume, Director of Loss Prevention – Europe, Guess


Dear Colleagues,

Like you, we’re aware that in an increasingly customer-centric and omni-channel retail environment, traditional Loss Prevention activities are no longer enough to maintain control of stock, and ensure a secure supply to the right store at the right time to maximise profits.

Welcome to Intelligent Loss Prevention and Inventory Management – your chance to discuss with 80+ of your peers how to capitalise on strategic analytics, cross-functional collaboration and digital change to evolve your business for 2017, whether this is:

J From reactive to proactive loss prevention – Hear how the team at River Island predict and proactively reduce internal and external crime, and discuss with M&S how to strategically deploy RFID to provide greater stock visibility across your retail estate

J From bottom-line to top-line impact - Learn from Nike how to effectively allocate resource to add to the top line whilst holding the bottom, and hear how Guess leverage their LP department as the foundation of enterprise-wide business intelligence

J From an in-store to omni-channel focus – Discover how Adidas leverage multiple investigative methods to identify grey market and fraudulent activity, and discuss with Karen Millen how to increase stock file accuracy across the omni-channel supply chain.

Registering your place is easy - just visit www.intelligentlosspreventionretail.com, email us at [email protected], or give us a call on +44 (0) 20 7368 9300, and if you have any questions, don’t hesitate to reach out.

On behalf of the entire team, we look forward to welcoming you to London this April!

Best wishes,

Zoe Amos Conference Director Intelligent Loss Prevention & Inventory Management

P.S. Can’t wait until April? Check out the online Resource Centre, where you can find complimentary whitepapers, interviews and additional learning resources!

J Join River Island’s in-depth masterclass to gain practical tips and advice on how to leverage strategic data analytics to move from reactive to not just proactive but predictive loss prevention

J Ask your questions to leaders from Nike, Guess and Abercrombie & Fitch in their interactive panel and discover how to shift your Loss Prevention department from being a team of investigators to a team of strategists

J Participate in 3 of 6 Interactive Discussion Groups of up to 12 people, led by Karen Millen, URBN, William Hill, Disney and more, to deep-dive your current greatest challenges in a more intimate environment

J Join the interactive panel led by M&S, River Island and more to realise the potential of RFID and assess it’s applicability to your business

J Hear from Chanel’s keynote session on how they improved enterprise-wide collaboration and understanding of Loss Prevention to reduce internal and external stock loss from 1.7% down to just 0.18%

GAME-CHANGING INTERACTIVE SESSIONS & CASE STUDIES FROM LOSS PREVENTION EXPERTS


INSPIRING CASE STUDIES AND DISCUSSIONS LED BY EUROPE’S LOSS PREVENTION AND INVENTORY MANAGEMENT EXPERTS:

Corin DennisonDirector – Global Profit

Protection & InvestigationsAdidas Group

Ricky SmithHead of Security

Chanel

Martin SpeedData Analytics Lead

River Island

Colin StewartDirector EMEA Asset Protection

Abercrombie & Fitch

Richard JenkinsHead of Loss Prevention

and RFIDM&S

Samuel MillenHead of Loss Prevention

CeX and DeX

Rob McAsseyLoss Prevention Director

WE & CEENike

Mitch HaynesHead of Loss Prevention

Karen Millen

Raffaele RaiolaDirector Inventory Control EMEA

Michael Kors

Jerome BertrumeDirector of Loss

Prevention - EuropeGuess

Graeme SharpEuropean Head of

Loss PreventionURBN

Phil Smith, Head of Retail Risk and Loss Prevention Western Europe

Disney

Justin McManusSenior Director Global Corporate Security &

Asset ProtectionRalph Lauren

Jon WrightHead of Global Loss

Prevention and SafetyRiver Island

Gerard DaviesHead of Retail Security

William Hill


WHO ELSE WILL YOU MEET AT INTELLIGENT LOSS PREVENTION & INVENTORY MANAGEMENT?

WHAT WE WILL DELIVER J Cutting edge, informative first-hand case studies from Europe’s leading Director-level, loss prevention, inventory management, supply chain and retail operations practitioners and strategists

J An agenda that has been developed in consultation with 20+ of your peers – our focus is solely on covering the topics YOU want to learn about, and ensuring our events are created by the Loss Prevention community, for the Loss Prevention community

J Opportunities to network with our vendor partners, who have been cross-checked with our speaker faculty and/or advisory board to ensure they really are the best-of-breed providers who can help you address your current challenge

J A unique and innovative programme structure to break the monotony of Powerpoint presentations – participate in speed networking sessions, interactive discussion groups, ideaPitches and much more!

OUR PROMISE TO YOUIf you’re still undecided on whether to sign up or not, this is our pledge to you. Here at IQPC, we make this promise for each and every event we run. And we never make a promise we can’t keep.

Each year IQPC brings together hundreds of old friends and new faces from across Europe and beyond at our senior-level forums to discuss their greatest challenges and strategies for success, and Intelligent Loss Prevention & Inventory Management will be no different!

2016 EXPECTED FUNCTIONAL BREAKDOWN

2016 EXPECTED SENIORITY BREAKDOWN

Loss Prevention 45%

Logistics 20%

Operations 15%

Security 10%

Supply Chain 10%

VP/C-Suite 15%

Director-level 40%

Department Head 25%

Manager 15%

Other 5%

Media Partners


CONFERENCE DAY ONE 25 APRIL 2017

INTERACTIVE SESSION

INTERACTIVE SESSION

08:30 Pre-Conference Masterclass A: Moving from Reactive to Predictive Loss Prevention through Strategic Data Analytics J Discuss River Island’s journey from reactive, to proactive to truly predictive loss Prevention J Determine how to eliminate the siloed reporting structures within your business to optimise stock accuracy and reduce shrinkage J Hear how to use data surrounding both static and dynamic risk factors to identify ‘predictors’ of differing behaviours and outcomes J Discover how to leverage these ‘predictors’ at an individual store level to proactively anticipate and mitigate potential loss John Wright, Global Head of Loss Prevention & Safety, River Island Martin Speed, Loss Prevention Analytics Lead, River Island

10:00 Networking Refreshments & Chairman’s Welcome

10:30 Interactive Panel Discussion - The Loss Prevention Leader: From Investigator to Strategist J What strategic influence can and should LP leaders have, and how can you convince the C-suite of this? J What strategic-level top-line commitments can and should LP leaders make in addition to their investigative-level bottom-line commitments? J What is the current perception of LP within your organisation, and are you satisfied with this? If not, how are you trying to change it? Rob McAssey, Director of Loss Prevention WEE/CEE, Nike Colin Stewart, Director EMEA Asset Protection, Abercrombie & Fitch Jerome Bertrume, European Director of Loss Prevention, Guess Phil Smith, Head of Retail Risk and Loss Prevention Western Europe, Disney

11:15 How internal collaboration has reduced loss from 1.7% down to 0.18% at Chanel J Hear how Chanel leverage regular reporting to create hard facts and statistics that inspire the business to change, and empower each of their employees to take personal responsibility for stock loss J Determine how to move from being internal police to true business partners, and work cross-functionally to build a discreet loss prevention framework that employees and customers are engaged with J Discover how Chanel have developed creative partnerships and share both situational awareness and actionable intelligence surrounding ORC and fraud across their retail estate to reduce external stock loss Ricky Smith, Head of Security, Chanel

12:00 Less is more? Strategic resource allocation at Nike J Determine why and how Nike are shifting their Loss Prevention investments from physical security measures to man hours on the shop floor J Discover how Nike focus on the top-line, and not just the bottom-line, when allocating resource to add more value to the business J Establish the ROI of each of your security efforts and calculate the risk-benefit payoff of doing things differently Rob McAssey, Director of Loss Prevention WEE/CEE, Nike

12:45 Networking Lunch

CASE STUDY

CASE STUDY


13:45 Interactive Discussion Groups Take this chance to deep-dive the issues most pressing to your business with these focused 30-minute discussions, each led by an industry expert. With tables limited to just 12 participants, and time to visit only 3 tables, sign up at point of registration to ensure you get your first choice!

Enhancing In-Store Working PracticesJ Streamlining in-store loss prevention workloads to improve process complianceJ Developing robust training and reward structures to motivate and incentivise employees to take responsibility for loss preventionGraeme Sharp, European Head of Loss Prevention, URBN

Physical Security MeasuresJ Strategically deploying in-store security technologies to counteract burglary and robberyJ Collaborating with local businesses and the police force to reduce anti-social behaviour and crimeGerard Davies, Head of Retail Security, William Hill

Optimising Omni-channel Inventory ControlJ Increasing stock file accuracy to maximise sales opportunities across all channelsJ Leveraging RFID and new technologies to track stock across the omni-channel supply chainMitch Haynes, Head of Loss Prevention, Karen Millen

Reducing Internal Fraud & CrimeJ Analysing internal data to identify operational error vs deliberate wrongdoing by staff membersJ Redesigning hiring, incentives and training practices to develop an honest and low-risk employee baseFor updates on your session leader, please visit www. intelligentlosspreventionretail.com

Leveraging Analytics for Loss PreventionJ Aggregating and capitalising on data from across the supply chain and your retail stores to identify areas of riskJ Analysing data to predict future patterns and trends and proactively reduce lossPhil Smith, Head of Retail Risk and Loss Prevention Western Europe, Disney

Digitally Transforming the Retail EstateJ Balancing a simple customer experience with a secure and low-risk retail environmentJ Capitalising on the data generated by in-store digital innovations for process optimisation and profit protection Justin McManus, Senior Director Global Corporate Security & Asset Protection, Ralph Lauren

15:15 Networking Refreshments & Solution Provider Showcase

15:45 The Grey Market: Counteracting an emerging internal risk J Determine why and how grey market activity could be a major source of loss, and learn how to develop close working relationships with suppliers to reduce this J Establish the opportunities to criminals of an omni-channel customer offering and returns policy on grey market activity, and determine how to moderate this risk J Discover new online and offline investigation methods to identify grey market goods and bring stock back into the fold Corin Dennison, Global Director of Profit Protection, Adidas

16:30 Interactive Panel Discussion: RFID – an LP Silver Bullet? J How can you manage internal expectations of RFID and break down any myths surrounding implementation across your business? J How can you identify which existing business processes to adapt to accommodate your RFID programme, and which need to be kept consistent? J How can you ensure a strategic and scalable approach to implementing RFID? J What technologies do you require to develop your RFID programme – would a single solution or hybrid model work best? Richard Jenkins, Head of Loss Prevention and RFID, Marks & Spencer John Wright, Global Head of Loss Prevention & Safety, River Island

17:30 Chairman’s Close & Networking Drinks Reception

INTERACTIVE SESSION

INTERACTIVE SESSION

CASE STUDY

I’ve joined the speaker faculty as I feel this will could be a useful event for the entire industry to attendRichard Jenkins, Head of Loss Prevention and RFID, Marks & Spencer


CONFERENCE DAY TWO 26 APRIL 2017

08:45 Chairman’s Welcome

09:00 Developing a holistic approach to loss prevention and profit protection at Guess J Establish how to move your department from a supportive investigative team to a business enabler to ensure consistent investment and value-add even when shrink is below 1% J Determine how to leverage root cause analytics and integrate business metrics and KPIs to optimise the performance of each store within your estate J Identify how to leverage these metrics to form the foundation of an enterprise-wide business intelligence platform that support all areas of the business J Discover how to set up the right level of LP technology by meeting and integrating retail leaders needs of store intelligence Jerome Bertrume, European Director of Loss Prevention, Guess

09:45 Shifting the LP goalposts from Shrink to Total Loss J Assess the differing areas contributing to total loss, including corporate policies, corporate liabilities, supply chain, and both known and unknown operational loss J Determine how to increase accessibility to information surrounding all these factors to design and implement an holistic loss prevention and inventory management strategy J Establish how to unite departments under the shared vision of reducing total loss to assign both responsibility and accountability for loss prevention across all areas of your business For updates on your session leader, please visit www.intelligentlosspreventionretail.com

10:30 Increasing inventory visibility and stock file accuracy at Michael Kors J Discover how to leverage your inventory control function to bridge the gap between the financial and operational worlds J Assess how Michael Kors are increasing the frequency and accuracy of their count cycle across over 195 stores and concessions to can full inventory visibility and maximise sales opportunities J Assess the supporting technologies that will ensure virtual stock file accuracy and omni-channel inventory visibility Raffaele Raiola, Director Inventory Control EMEA, Michael Kors

11:15 Networking Refreshments

11:45 Tackling retail crime in the Second-Hand and Resale Market J Hear how the CeX retail estate is being transformed to enhance safety and security across both the low- and high-value product ranges J Discover how the growing DeX retail estate are adopting robust product authentication processes to identify grey market, stolen or fake goods early and reduce incidents of product seizure J Determine how to collaborate effectively with local police, brands and other retailers to ensure only legitimate goods are bought and sold across the local community Samuel Millen, Head of Loss Prevention, CeX and DeX

12:30 LP on a Budget: Doing more with less J Weigh up the benefits and disadvantages of centralised vs decentralised loss prevention departments in effective strategy creation J Discover how to leverage real-time store analytics and KPIs to enable dynamic allocation of key staff and resources J Determine how to develop effective training programmes for operational staff both in-store and across the supply chain to ensure ‘right first time’ strategy implementation J Identify the role of automation in reducing headcount and cost – which processes can be underpinned Justin McManus, Senior Director Global Corporate Security and Asset Protection, Ralph Lauren

CASE STUDY

CASE STUDY

CASE STUDY

CASE STUDY


13:15 Networking Lunch

14:15 So What’s Next? - Interactive Action Plan Development Session Reflect on the last two days of learning in this interactive guided thinking exercise, where you’ll identify the gaps in your current Loss Prevention and Inventory Management strategies, and work in your tables to determine the steps you need to take to rectify them. Make sure you go back to the office with a clear action plan of processes to optimise, technologies to capitalise on and mindsets to shift to drive value-adding change across your business.

15:00 Chairman’s Close & Networking Refreshments

15:30 Post-Conference Masterclass B: Reducing Risk Along the Supply Chain to Achieve Consistent On-Shelf Availability J Establish how to improve co-operation between distribution and retail operations to ensure seamless and secure transfer of stock across your retail estate J Assess how to leverage physical and digital audit measures, POS analytics and reporting J To identify phantom inventory and engage with this insight to return stores to an in-stock position J Determine how to pinpoint the root causes of stock file inaccuracy to ensure virtual inventory reflects reality, and continued on-shelf availability For updates on your session leader, please visit www.intelligentlosspreventionretail.com

INTERACTIVE SESSION

INTERACTIVE SESSION

For complimentary exclusve content, whitepapers and interviews, visit the Resource Centre now!


On the basis of sponsor and delegate feedback, IQPC have embraced a more flexible and consultative approach and innovated our platforms, marketing channels and service delivery. This is all because we are dedicated to ensuring a return on our sponsor’s investment, and as such want to work with you to build bespoke packages that are tailored to your individual goals.

We offer a comprehensive range of platforms, media, networking opportunities and marketing channels to deliver your objectives. In consultation with our expert team, you can mix a variety of activities that meet your specific business development needs:

J Thought leadership – showcase your experiences and key differentiators

J Branding – Gain maximum exposure and prominence in a competitive market

J Networking – Maintain existing relationships and make new contacts

REASONS YOU SHOULD SPONSOR INTELLIGENT LOSS PREVENTION & INVENTORY MANAGEMENT

Pre-Event On-Site Post-Event

Thought Leadership J Whitepaper email marketingJ Newsletter placement

J Client-led keynotes & testimonialsJ Workshops and Discussion GroupsJ Tech demonstrations

J Whitepaper/presentation placement on the event siteJ Presentation marketing to other events in the series

Lead Cultivation J Targeted delegate acquisition campaignsJ Prospect listing

J On-site introductionsJ Private lunches and breakfast briefingsJ Evening networking sessions

J Email introductionsJ LinkedIn introductions

Brand Awareness J Online presence on event websiteJ Listings and logos on all event materials

J Lanyard / App / VIP Room sponsorshipJ Literature seat drops and flyer handouts

J Post-event emailJ Survey sponsorshipJ Social media marketing

WHAT HAVE PAST SPONSORS AND ATTENDEES OF IQPC’S RETAIL EVENTS SAID?

One of the best opportunities to meet some of the top Directors in Europe, within days of the event we had been contacted by prospects wanting to see usEMEA Sales Director, Silver Lining @ Customer Experience Exchange for Retail

Very good! Managed to do some valuable networking and took some good ideas away. I’d recommend for anyone involved in the topic Head of Returns, Shop Direct @ Customer Returns & Reverse Logistics

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FAX: +44 (0)20 7368 9301

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25-26 April 2017 | London, UK

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Transcript of Loss Prevention 2017