Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ
-
Upload
informa-australia -
Category
Automotive
-
view
90 -
download
1
Transcript of Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ
![Page 1: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/1.jpg)
![Page 2: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/2.jpg)
Jason WardCommunications Director
Loretta LynchManaging Director
Light rail’s transformative effect on how a city moves
![Page 3: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/3.jpg)
Basic Overview and System statisticsConstruction challenges Community FocusIntroducing a new mode Safety around a new systemRevenue protection communications Current operations Keys to success The Future
![Page 4: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/4.jpg)
Network of 16 stations
Gold Coast Light Rail
Additional 3 stations for Stage 2
![Page 5: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/5.jpg)
System Statistics
150 + 60Contract Term
15 Years13KM 14
2.65mWIDE
![Page 6: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/6.jpg)
Construction challenges
![Page 7: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/7.jpg)
GoldlinQ has an extensive Community, Communications and Stakeholder focus
• Timely, accurate, “no surprises” approach to communications aimed at keeping the community on board and building excitement.
• D&C – on the ground focus; Precinct relationship management; construction mitigations• Involvement of O&M Customer Service and Communications representatives during D&C• School and University relationships and programs, Business support campaigns can
become legacy items • KPI targets linked to communication for duration of contract• Messaging shift from construction impacts
to safety around light rail as testing and commissioning commenced
• Communications efforts continue to evolve with key focus now on safely using the system, revenue protection and encouraging increased patronage.
Community Focus
![Page 8: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/8.jpg)
Introducing light railPreparing the city for light rail operations was a key activity• Extensive testing and Commissioning
campaign launched during D&C• Get Ready – Energisation• Get Set – Tram Movements and Testing• Go – Passenger Services • Changing perceptions and adjusting behaviours
was important to ensure a smooth and safe transition to operations.
![Page 9: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/9.jpg)
Safety around a new system
![Page 10: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/10.jpg)
It takes time…
![Page 11: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/11.jpg)
![Page 12: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/12.jpg)
Evolution of safety messages
![Page 13: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/13.jpg)
Fare Evasion – Don’t be a Freeloader
![Page 14: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/14.jpg)
Current Operations
• More than 18 million passengers to date• Carrying the equivalent of the city’s population each month• 99.9% punctuality in 2016• Combined bus and tram patronage was 21.8 million passenger
journeys in 2015/16 – a 32% increase in local public transport usage on the Gold Coast from 2013/14.
![Page 15: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/15.jpg)
Keys to success
Passenger Satisfaction• Know your passengers needs• Majority of regular local users.
• Not tourists as everyone assumes
• An enabler for major events
• Reliable• Safe• Convenient• Easy to use• Affordable
![Page 16: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/16.jpg)
Now and to the future
• Supporting positive economic and development outcomes for the city
• Strong community support foradditional light rail stages
• Stage 2 extension underway
• Southern connections part of transport plans
• City benefit – 33% to 80%
• Personal benefit – 35% to 56%
![Page 17: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/17.jpg)
![Page 18: Loretta Lynch - Keolis Downer & Jason Ward - GoldlinQ](https://reader031.fdocuments.in/reader031/viewer/2022030209/58ad0fb51a28ab0b408b6181/html5/thumbnails/18.jpg)
Thank youwww.goldlinq.com.auwww.ridetheg.com.auwww.gclrstage2.com.auTwitter: @gclightrail