LOGO Practical Training Ⅲ Shopping.

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Shopping


学会用英语与客人有效沟通，并能引领客人购物

熟练掌握与本话题相关的专业英语词汇及常用句型表达练习用英语引领客人购物学会用英文描述某项旅游纪念品学会英语中的赠送礼品礼仪

Study Objectives


• Part Two Situational Dialogue

• Part Three Writing-skill

• Part Four Exercises

• Part Five Social Etiquette

• Part One Background Material


Part One Background Material

Question: How to show the tourists to go shopping?

As a receptionist at a travel service, when you show the tourists to go

shopping, the following seven steps are for your references:

Tips for reference

1. Learning about what the tourists need.

2. Telling a shop assistant what you’d like to buy.

3. Choosing items.

4. Asking about prices.

5. Bargaining.

6. Buying presents.

7. Paying the bill.


Part Two Situational Dialogue

Mrs. Smith B: a clerk at travel service C: a shop assistant

Excuse me, Mrs. Smith. There are many Chinese specialties here. D

on’t you take something for your friends?

I’d love to. You know, I’m fond of shopping1. I want to buy some silk d

resses for my daughter.

OK. Let’s go to Xidan Market. There you can buy many beautiful silk

ones.

Oh, I eagerly want to go. Now let’s go.

(In Xidan Market)

Good morning. Can I help you?

Yes. Mrs. Smith would like to buy some beautiful silk dresses for her

daughter.

Dialogue OneA:

B:

A:

B:

A:

C:

B:



There’re many colors. Which one do you like, Mrs. Smith?

I’ve no idea. Which one do you recommend?2

Let me show you.

Thank you.

Do you think a red one will do?

Well, the red one is beautiful indeed. But I think the pink one will

suit my daughter.

The pink one is very beautiful. Will you take it?

How much is it?

148yuan.

I’m afraid it’s too dear to me. I’d like to buy a cheaper one.

C:

A:

C:

A:

C:

A:

C:

A:

C:

A:



C: Maybe this one will suit you. This is just 88yuan.

A: Let me have a look. Ah, I will take it.

C: Do you need anything else?

A: I also that purple one.

C: Ok. Altogether they are 296yuan, Mrs. Smith.

A: Here is 300yuan.

C: Take your change, please.3

A: Thank you. Goodbye.


Part Two situational Dialogue

Vocabulary

specialty [ 'speʃəlti ] n. 特产品；特制品recommend [ rekə'mend ] vt. 推荐，介绍；劝告，建议pink [ piŋk ] n. 粉红色，桃红色purple [ 'pə:pl ] n. 紫色，紫红色change [ tʃeindʒ ] n. 零钱，找头



Mrs. Smith B: a shop assistant

Good morning. Can I help you?

I’d like to buy a typically Chinese cloisonné vase.1

Yes, sir. Please come here. We have a large collection.2

I would like a medium-size vase, preferably with traditional Chinese

painting.3

What do you think of this one? The background is pale blue with

traditional Chinese landscape painting.

It looks exquisite. I love it. What’s the price for it?

1800yuan.

1800yuan! It’s too expensive. How about half the price?

Dialogue Two

A:

B:

A:

B:

A:

B:

A:

B:

A:



B: Half? Are you kidding?4

A: Well, I think you can offer a bigger one. How about twenty percent?

B: I’m sorry. But this is one-price shop.5

A: All right, I’ll take it. Can I pay by traveler’s checks?

B: I’m afraid you can’t. We accept only cash.

A: Here is 2000yuan.

B: Well, here’s your change. Please check it.

A: By the way, where can I buy some cloisonné bracelet?6

B: Go straight ahead, and then turn right. You’re sure to see it in front.

A: Thank you very much. Goodbye.



Vocabulary

typically [ 'tipikəli ] adv. 典型地，有代表性地cloisonné [ ] n. （嵌丝）景泰蓝vase [ vɑ:z, veis ] n. （装饰用的）花瓶；瓶traditional [ trə'diʃən(ə)l ] adj. 传统的；习俗的landscape [ 'lændskeip ] n. 风景画；风景，景色exquisite [ 'ekskwizit ] adj. 精美的，精致的bracelet [ 'breislit ] n. 手镯；手链；手铐



1. There are many Chinese specialties here.

这里有很多中国的特产。2. Are you interested in Chinese silk?

你对中国的丝绸感兴趣吗？3. Don’t you take some souvenir to your friends?

难道你不想给你们的朋友买些纪念品吗？4. In fact there can’t be many people who could manage to stay in

China and not be tempted to do any shopping.

实际上很多好不容易到中国来的客人不可能不买些东西。5. It would be a shame to leave Suzhou without trying some silk.

到苏州不买些丝绸是很遗憾的。

Useful Expressions

For a tour guide



6. They’ve got lots of brands there, and you will surely find the one that

fits you.

他们那品牌众多，你一定会找到适合自己的。7. Pink is quite in fashion this year.

今年流行粉红色。8. I would suggest you buy paper cuts, embroidery and batik. They are

easy to carry.

我建议你们买些剪纸、刺绣、蜡染，这些东西便于携带。9. Longjing Tea from the West Lake in Hangzhou is well-known both

at home and abroad.

杭州西湖的龙井茶驰名国内外。10. I suggest you take two silk fans for your friends so that they can

enjoy the vivid miniature of Huangshan’s magnificence.

我建议你买两把绸扇给朋友，以便他们能领略黄山生动的壮美景观。

Useful Expressions


Part Two Situational DialogueUseful Expressions

For a tourist

1. I want to buy a piece of shoes.

我想买双鞋子。2. Can you show me some silk?

你能给我拿些丝绸看看吗？3. Can you recommend something for my daughter?

你能给我的女儿推荐些什么吗？4. We’d like to buy some souvenirs for my friends.

我想买些纪念品给我的朋友。5. How much does the painting cost?

这幅画卖多少钱？



6. That seems too much for this coat. Do you have anything cheaper?

这件大衣似乎有点太贵了。你们还有便宜点儿的吗？7. I want to see some chocolates. Can you give me some suggestions?

我想看一下巧克力，你能给我些建议吗？8. I want to buy a raincoat. Could you please show me one?

我想买一件雨衣。请你拿一件给我看看好吗？9. I decide to buy the blue suit. How much discount will you offer?

我决定要买那套蓝色西装，请问能打几折？10. What are their business hours?

他们的营业时间是什么时候？



For a shop assistant

1. Good morning, sir. Can I help you?

早上好，先生。我能帮您做点什么？2. How do you like those displayed in the window?

你觉得橱窗里摆的怎么样？3. I’m afraid I can’t help you at the moment.

很抱歉，现在恐怕没有了。4. What size, please?

请问您穿多大号的？5. There are different kinds. Which one do you like?

这儿有不同的种类，你喜欢哪种？



6. What color would you prefer?

你喜欢哪种颜色？7. How about this one?

这件怎么样？8. Do you need anything else?

还要点别的吗？9. I’m sorry. But this is one-price shop.

我很抱歉，我们这里不打折。10. The price is fair, madam. It’s a famous brand. It stands wear and will

never lose shape！价格很公道了，太太。这是名牌。很耐穿并且永不变型。


Part Three Writing-skill

How to Describe a Souvenir?

Tips for reference

As a tour guide, surely he will lead the tourists to buy some local

souvenirs, or he may be asked to give some suggestion on buying a

certain souvenir. In describing a local souvenir, the tour guide should

have the knowledge of the souvenir on the following: its history, function,

feature, story, value, etc.



Sample 1 Nanjing Cloud-pattern Brocade1

The traditional cloud-pattern brocade is the most famous of the

handicrafts. It got its name for the fact that the pattern on the material is

said to resemble beautiful clouds. Originally made in the Southern

Dynasty, it gradually developed during the Yuan Dynasty and was most

popular during the Ming and Qing Dynasty. There have always been

special institutes in charge of making garments with cloud-pattern

brocade for the imperial family or foreign dignitaries.



Sample 2Imitation Ancient Ivory Carvings

Imitation Ancient Ivory Carvings2 are very popular in Nanjing. The mo

st common pieces depict figures, animals and vessels. One masterpiece,

“The Princess Wencheng Leaving for Tibet” was chosen as one of the nin

e best traditional handicrafts produced in China. Besides this, other piece

s are also very popular including the “Duanwu Dragon Boat”, “A Tang Per

son Hits his friend called Ju” and Dancing Figures from the Tang Dynasty.



Ask each group of the students in your class to write out a description

introduction of a certain local souvenir, no less than 100 words. Pay

attention to the tips for reference when you write it.

Writing Practice


Part Four Exercises

1. Reading aloud until you can say it from memory, then translate it

into Chinese.

When making a purchase in the United States, you should be aware

that, in most cases, the price on the label is not the price you pay. You will

have to pay tax also. Usually the tax is between five and ten percent of the

price on the label.

Also, in buying clothes including shoes, you should know that the sizes

are measured differently in the U.S. from the way they are measured in

China where we use the metric system. In these cases, you can always

ask the clerk for help.


Part Four Exercises

2. Fill in the blanks according to the context.

A: a tourist B: a shop assistant

B: Excuse me, can you recommend a (1) for a 12-year-old girl?

A: (2) . How about some dolls? Girls of that age are

especially food of dolls.

B: She’s already got (3) of them. I’d like to give her

something different this time.

A: How about (4) with remote control?

B: Yes. I’d like to have a look.

A: How much does it cost?

toy____With pleasure____________

plenty____________

a model ship____________


Part Four Exercises

B: 150yuan.

A: It’s too (5) for me. Could you offer any (6) ?

B: It’s 5% discount at most.

A: All right. I’ll take it. Please (7) it for me.

B: OK.

dear______ discount_________

pack______


Part Four Exercises

3. Read the following passage and decide whether they are true (T)

or false (F).

Travel, whether for business or pleasure, requires arrangements. The

traveler usually faces a variety of choices regarding transportation,

accommodations, and if the trip is for pleasure, destinations, attractions,

and activities. The traveler may gather information on prices, value,

schedules, characteristics of the destination, and available activities

directly, investing a considerable amount of time and possibly money on

long-distance telephone calls to complete the trip arrangements.

Alternatively the traveler may use the services of a travel agency,

obtaining all these arrangements at no cost.


Part Four Exercises

A travel agency is a middleman--- a business or person selling the

travel industry’s individual parts or a combination of the parts to

consumers. In marketing terms a travel agent is an agent middleman,

acting on behalf of the client, making arrangements with suppliers of

travel----- airlines, hotels, tour operators ---- and receiving a commission

from the suppliers.

In legal terms, a travel agency is an agent of the principal, specifically

transportation companies. The agency operates as a legally appointed

agent, representing the principal in a certain geographic area. The

agency functions as a broker, bringing buyer and seller together, for the

other suppliers like hotels, car rentals, ground operators, and tour

companies.


Part Four Exercises

1. According to the passages, whether for business or pleasure, travel

requires strict arrangements.

2. The traveler usually faces a variety of choices regarding

transportation, accommodations, and if the trip is for business,

destinations, attractions, and activities.

3. “a considerable amount of time ” means to a quite amount of time.

4. ‘Alternatively t’ in Line 6 （ Para.1 ） means ‘As another choice’.

5. The agency operates as a legally appointed agent, representing the

principal in some geographic area.

F（）

F（）

T（）T（）

T（）


Part Four Exercises

4. Role Play.

The Smiths’ want to buy some souvenirs for their friends. Now you, as

a tour guide suggest that they go to take a travel to China for a seven-day

holiday. Now Mr. Smith is making a call to CITS, asking for the routes avai

lable, accommodations and scenic spots of interests. As a receptionist, yo

u are answering the call and ask for more details of their requirement.


Part Four Exercises

5. Translation.

(1) 我是中国青年旅行社的导游。

(2) 你们的行李将会有另一辆车送往酒店，因此你们不必担心。

(3) 我们一起来确认一下行程安排表中还有什么需要修改的地方。

I’m a tour guide of China Youth Travel Service. _________________________________________________________

There’s no need for you to worry about your baggage, because there

will be another car to carry it to the hotel.

_________________________________________________________

_________________________________________________________

Let’s check the schedule to make sure if there is anything to amend/

change.

_________________________________________________________

_________________________________________________________


Part Four Exercises

(4) 我们的旅游巴士会在明早六点准时到你们下榻的酒店接客。

(5) 旅游计划书中的包团费用包括膳食、景点参观门票、机场接站服务和全程英文导游讲解。

(6) 西安有很多著名的历史文化遗址值得参观。

We’ll send our coach to pick you up in the hotel you stay at 6:00 tomorrow morning on time.

____________________________________________________________________________________________________________

The charges of package tour in a tourism project should include the

cost of meals, tickets to visit attractions, the airport reception

services and the whole-journey English guide speech.

_______________________________________________________

_______________________________________________________

_______________________________________________________

There are lots of well-known historical and cultural sites worth a visit

in Xi’an.

_______________________________________________________

_______________________________________________________


Part Five Social Etiquette

Giving the appropriate gift in a timely fashion not only strengthen

personal relationships in some cultures but also can enhance a company

or personal image. The right gift conveys respect to the individual and by

the same token can convey a company or a personal image of global

sophistication. The main purpose of any gift should be to please and

honor the recipient. If you keep this in mind, you will never produce a gift

that can be inappropriate or, worse, insulting.

Etiquette of Gift Giving

Transaction


Part Five Social Etiquette

One basic rule of thumb in international gift giving: ideally, any

present you give should be made in your home country. Take special

care to make sure that the gift is nor made in a country or region that

may cause insult to the recipient.

Another point that should he remembered: Gifts with company logos

should be used as small token only, not as a major sign of appreciation.

Even when logos are used they should only be placed on gifts of the

highest quality and the best taste. Remember, even the smallest gift

reflects your company’s image and personality. Keep the logo small so

that it doesn’t look as though the gift is nothing more than a company

advertisement.

Transaction

LOGO Practical Training Ⅲ Shopping.

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