LOGO

Chapter 7 Technology with information and

knowledge management

Contents

From data to knowledge1

2

3

4

Types of knowledge

5

4

Definition of Knowledge Management

Process of knowledge management

Types of Information technology and Knowledge management

6 The benefits of IT in knowledge management

From data to knowledge

Data is a fact that is recorded without any interpretation. The purpose is to either investigate or crosscheck whether there are any problems or happenings at work. Recording data is considered basic work that must be accomplished.

From data to knowledge

Information is the data that is filtered, analyzed or synthesized in order to make information applicable. The recorded data is transformed to make it easier to understand. Information management results from transforming information systematically and continually to achieve the qualified information we need.

There are 5 steps of transforming information:

1. entering input

2. processing data

3. storing

4. Displaying output

5. communicating information

From data to knowledge

Knowledge is what is accumulated from practice, experience, phenomenon perceived through hearing and listing and insight from everyday life or natural knowledge. It can also be obtained from learning, researching and studying in each academic field.

Wisdom is knowledge that is applied or adapted to create values or great benefits.

Data

Information

Knowledge

Wisdom

ICT

KM

Use & Utilize

Types of knowledge

1. Tacit

knowledge

Knowledge

2. Explicit knowle

dge

1. Tacit Knowledge : is personal knowledge learned from

experience, belief or creative ideas at work such as transfer of knowledge and thoughts through observation, conversation, training and etc.

2. Explicit Knowledge:

is recorded knowledge used in various kinds

of media such as publications, office

documents, e-mails, websites and intranets

etc. This kind of knowledge is expressed by

using symbolic systems so that it is easily

communicated and transmitted.

Knowledge management is the systematic

management focusing on work development

together with mutual learning of people in an

organization to create values as well as new

knowledge. Everybody in an organization can

get access to knowledge and develop

themselves to be specialists. This also

facilitates effective working which leads to

competition in an organization.

Definition of Knowledge Management

1. Specification of Knowledge Desired

2. Knowledge Creation or Knowledge

Acquisition

3. Refining or Classifying Systematic

Knowledge Saving

4. Knowledge Utilization

5. Knowledge Sharing and Exchange

Process of knowledge management Process of knowledge management

6. Knowledge Application

7. Knowledge Codification & Knowledge

Measurement

8. Recognition and Rewards

9. Knowledge Distribution

Available from:

http://www.qa.kmutnb.ac.th/qa_news/2548/QANEWS

109_25481201.pdf

Process of knowledge management Process of knowledge management

Types of Information technology and Knowledge management

Information technology for knowledge accumulation and management

Information technology for knowledge creation Information technology for knowledge access

such as… Information technology for knowledge application Information technology to support tacit

knowledge management Information technology for knowledge processing

Types of Information technology and Knowledge management

The benefits of IT in knowledge management

To protect knowledge loss. To increase decision efficiency. To enable personal adaptation and flexibility To provide advantages in competition To enable the organization to gain benefits from

present intellectual property. To improve products. To bring in satisfaction, increase sales volume and

earn income. To increase competitive ability through mutual

learning.