LogicalApps Sales Playbook - Oracle · Product and Sales Playbook for Partners. April 2009....
Transcript of LogicalApps Sales Playbook - Oracle · Product and Sales Playbook for Partners. April 2009....
Application Configuration Management Solutions Product and Sales Playbook for Partners
April 2009
Application Configuration Console: Expanded Opportunities with mValent
2
Welcome to the Application Configuration Console Playbook for PartnersOracle completed Legal Entity Combination with mValent on April 1, 2009.
The mValent capabilities have been renamed Application Configuration Console and will be included as a feature set within the Oracle Enterprise Manager Configuration Management Packs.
This playbook is to help you understand:
Market opportunity, targets, and sales playsHow mValent extends Oracle’s existing configuration management capabilities How to engage with mValent technology (Application Configuration Console)Where to access resources for business enablementHow to position other products into your deal and sell more
3
DisclaimerThe following is intended to outline our general product direction. It is
intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Confidential InformationThe information contained in these slides is intended for Oracle
PartnerNetwork member use only. The information contained herein is considered Oracle confidential and can be used only in connection with the potential licensing, distribution, or implementation of Oracle programs to end users by Oracle or an authorized Oracle partner.
4
Contents• Overview
• Market Opportunity
• Value Proposition
• Product & Pricing
• Target Market
• Partner Value Proposition & Resources
• Drill Down
• Application Configuration Console
• Support
• Reference Cases
• Next Steps
5
Overview Application Configuration Console (mValent)
• mValent technologies address a large and growing market
• Most Fortune 2000 companies have major configuration management challenges that can be alleviated with mValent technology
• mValent technologies “fill a gap” in Oracle’s configuration management story by providing capabilities for Applications
• mValent technology is synergistic with Oracle’s existing configuration management capabilities including the Configuration Change Console, thereby providing a unified solution to the market
7
Leading Causes of Downtime Applications a Leading Contributor
Source: Gartner VP Ronni Colville, “Conquering Complexity with Configuration Management”
Unplanned Downtime Planned Downtime
ApplicationFailure 40%
OperatorError 40%
Environmental Factors 20%
Application & Database 65%
Batch Application Processing 13%
Hardware, Systems Software 10%
Backup & Recovery 10% Environmental
2 %
8
• Change and configuration management market is large with high growth rate• Key factor driving investment in automation tools for application infrastructure
• Need to enforce configuration consistency across multiple environments (e.g. development, staging, QA, production)1
• 50% of Fortune 1000 companies employ more than 10 people to manage configuration changes to application infrastructure assets1
• Installing and configuring application servers and databases is deemed one of the most complex tasks for IT teams1
• Configuration management ROI of 124% can be realized with Oracle’s configuration management solutions2
Why Should Partners Care?
One of Largest, Fastest Growing Enterprise Management Markets
(1) mValent 2008 Market Survey (2) Forrester’s Consulting Total Economic Impact of Configuration Management and Provisioning Pack
9
Configuration Management Market Drivers
Compliance• SOX, Basel II, HIPAA, PCI and other regulations are being aggressively implemented• Automated configuration management required to ensure governance and support audits
Production Efficiency and Operational Cost Reduction• 60-70% of IT budgets is operations (i.e. admin, maintenance, etc.)• IT needs automated solutions to deal with increasing complexity, increasing requests for change and flat or decreasing staffing resources (i.e. do more with less)
24x7 Service Availability• Configuration change is one of the biggest factors in decreasing service availability• Configuration management needed to reduce planned and unplanned downtime and improve mean-time-to-repair
Adoption of Process Methodologies• IT organizations are standardizing processes to gain efficiencies and eliminate cost• ITIL, CMMI, PMI, Prince II and others all drive the need for control, auditability and reporting of configurations
10
Contents• Overview
• Market Opportunity
• Value Proposition
• Product & Pricing
• Target Market
• Partner Value Proposition & Resources
• Drill Down
• Application Configuration Console
• Support
• Reference Cases
• Next Steps
11
A Perfect Storm in IT Operations Four Colliding Pressures
IT
Better Quality of Service
LowerOperational Cost
Better A
gility
Lower R
isk
• 87 hours/year of downtime, costing $42K/hour1
• 70% applications are deployed without testing2
• 60%–70% of IT budget is spent on operations and maintenance3
• 40% of CIOs cite lack of automation tools4
(1) Gartner in Network World 2004
(2) Gartner Research
(3) CIO Magazine, 2007
(4) Enterprise Management Associates, 2007
12
Oracle’s Complete Enterprise Software Stack Built-in & Integrated Manageability
• Leader in the complete enterprise application stack
• Built-in manageability in every tier
• Integrated manageability across the entire stack
13
• Manage applications top- down, from the business perspective by understanding user experiences and business impact of IT issues
• Manage entire application lifecycle to increase business agility with comprehensive application quality management and compliance solutions
• Reduce operational costs through intelligent diagnostics and automated IT processes
Oracle Enterprise Manager Increases Business Efficiency
14
Enhances Current Configuration Management Pack By Providing Four Key Sources Of Business Value:
1. Improves IT productivity for applications• Automates high-cost, labor-intensive methods• Reduces errors produced by manual processes
2. Accelerates time to value• Eliminate delays caused by configuration errors• Improves trouble-shooting
3. Automates IT audit & compliance reporting
4. Improves uptime & quality• Enforce configuration consistency across life cycle – Development to
Production
Application Configuration Console Value Proposition
15
Provides capabilities that help reduce the number one cause of enterprise application outages – configuration errors.
• Features such as asset level and whole environment “compare,” “mass configuration change,” and “real-time change alerting” deliver hard business value:
Productivity gains and lowered support costsImproved application availabilityFaster application time-to-marketHigher end-user satisfactionBetter corporate and regulatory compliance
• Functionality is especially powerful as a part of Oracle’s existing Configuration Management solution because it:
Adds broader support for Oracle applications and non-Oracle productsProvides finer configuration setting trackingAdds further mass configuration automation Provides additional change alerting
Application Configuration ConsoleElevator Pitch
16
Oracle Is the Only Vendor That Delivers AcrossAll Application Configuration Console Categories *
Agentless Collection
Auto-discovery of Application Dependencies
Rich Set of Out-of-the-Box Application Configuration Blueprints
Application Configuration Roll Back
Practice templates for application server platforms
Automatic configuration verifications
Application server replication
Automation of Application Configuration Through the Entire Life-Cycle – from Development to Deployment
Configuration Change Tracking
Out-of-the-box discovery of Middleware and Database
Deep Discovery of J2EE and .NET Applications
Configuration Management Database (CMDB)
Out-of-the-box best practices for Middleware and Database Configurations
Real-time Change Detection
Compliance Dashboard
A Complete Solution
* Application Configuration Console only, not entire Configuration Management Pack
17
Contents• Overview
• Market Opportunity
• Value Proposition
• Product & Pricing
• Target Market
• Partner Value Proposition & Resources
• Drill Down
• Application Configuration Console
• Support
• Reference Cases
• Next Steps
18
Application Configuration Console (mValent) Enhance Original Configuration Management Packs
• Find thousands of configuration items• Fix configuration problems immediately• Release changes programmatically• Report changes for compliance• Enforce consistency across the life-cycle• View the infrastructure from an application-
centric perspective
Automates Manual Application Configuration & Change Processes In IT Infrastructure
REPORT
RELEASE
FIX
FIND
19
Application Configuration Console Enhancing the Original Configuration Management Pack
Configuration Management Pack
ConfigurationChange Console
Real-time Change Detection
Compliance Frameworks • Sox, PCI, CIS, …..
Compliance Reporting
Compliance Dashboard
Change Reconciliation• Authorized• Unauthorized
Application Configuration Console
App System ComparisonOut-of-box App BlueprintsEasily ExtensibilityConfiguration Roll-backAgentless collection
ConfigurationManagement
Discovery & Asset Tracking
Deep Configuration Collection
1: 1 / 1: Many Comparisons
Change History
Compliance and Policies
NEW
= Original Capabilities
20
• Agentless Discovery• Centralized repository• Configuration Modeling• Asset-centric Views
• Change Monitoring• Complex Comparisons• Versioning and rollback• Compliance Verification
• Configuration Provision• Change Validation• Application Instantiation• Template based
Dynamic Configuration Model
ConfigurationCapture
ChangeMonitoring
ConfigurationProvisioning
Application Configuration ConsoleAsset Reports Change Audits Compliance Reports
App Server Web Server Middleware Database OS/StorageApp Server Web Server Middleware Database OS/Storage Mainframe
Signatures (Templates, Best Practices)
Application Configuration Console Overview Enhancing the Original Configuration Management Pack
Agents
21
Application Configuration Console Expanding Supported Products (Blueprints)
Application Configuration Console
OperatingOperatingSystemsSystems
DatabasesDatabases MiddlewareMiddleware ApplicationApplicationss
LinuxLinux
SolarisWindows
AIXVMWare
Oracle 9i and 10gOracle 9i and 10g
My SQLSQL ServerIBM DB2
Oracle ASOracle ASBEA Weblogic 7BEA Weblogic 7--99
BEA TuxedoBEA TuxedoWebsphere 5 and 6
Microsoft IISSun JavaBorlandJboss
Apache TomcatIBM MQTIBCO
CA Autosys
PeopleSoftPeopleSoftSiebelSiebel
EMC DocumentumCognos
Blue MartiniMicrosoft ADS
CA EtrustWily
30 Oracle Blueprints - Over 100 Available
22
Application Configuration Console Translation
• April release English only
• Next release translated
23
Configuration Management Packs Original and New Packs
• Original Packs will remain on the price list until June 1st
• New Packs placed on the price list as of April 2nd
• All non-Oracle systems and applications fall under the new Configuration Management Packs for Applications
Original Packs Features
Configuration Management Pack
Configuration Management Pack for Oracle Middleware
Configuration Management Pack for Non-Oracle Systems
• Discovery and topology viewer• Configuration Search• Basic Comparison• Out-of-box policies• User defined policies & groups• Real-time change detection - who, what, when (C3)*• Configuration change correlation (C3)
New Packs Features
Configuration Management Pack for Oracle Database
Configuration Management Pack for Oracle Fusion Middleware
Configuration Management Pack for Applications
• Discovery and topology viewer• Configuration Search• Basic Comparison• Out-of-box policies• User defined policies & groups• Real-time change detection - who, what, when (C3)• Configuration change correlation (C3)• Application comparison (mValent)• Configuration update & snapshot rollback
(mValent)
* Configuration Change Console
24
Configuration Management Pack Pricing Products Available on the Oracle Global Technology Price List
Configuration Management Pack PricingOracle Enterprise Manager Configuration Management Pack
Named User Plus($/NUP)
SW Update & Support($/NUP)
Process License
($/Processor)
SW Update & Support
($/Processor)
Configuration Management Pack $70.00 $15.40 $3,500.00 $770.00Configuration Management Pack for Oracle Middleware
$70.00 $15.40 $3,500.00 $770.00
Configuration Management Pack for Non-Oracle Systems $70.00 $15.40 $3,500.00 $770.00
Configuration Management Pack for Oracle Database $100.00 $22.00 $5,000.00 $1,100.00Configuration Management Pack for Oracle Fusion Middleware $100.00 $22.00 $5,000.00 $1,100.00
Configuration Management Pack for Applications $100.00 $22.00 $5,000.00 $1,100.00
• Original Packs will remain on the price list until June 1st
• New Packs placed on the price list as of April 2nd
• All non-Oracle systems and applications fall under the new Configuration Management Packs for Applications
Orig
inal
New
25
Contents• Overview
• Market Opportunity
• Value Proposition
• Product & Pricing
• Target Market
• Partner Value Proposition & Resources
• Drill Down
• Application Configuration Console
• Support
• Reference Cases
• Next Steps
26
Project or Driver… Specifics to Look For…
Composite Application/SOA Implementations • Lots of complexity that is difficult to track• SOA facilitates change which must be controlled
Global 2000 Companies • Too many apps to track (1,000+ on average)• Need automation; a lot of configuration management is
done manually
Oracle Packaged Enterprise Application Customers
• Looking for viable configuration management for Oracle packaged apps which hasn’t been available until now
Companies with large migration initiatives • Large migration efforts that require configuration management of the life cycle (Development – Production)
Original Enterprise Manager Configuration Management Pack Customers
• Will have interest in packaged enterprise app support• Will have interest in agentless, more granular discovery
for applications
Companies With High Rates of Change • Online retail/E-commerce, financial services, insurance, health care
• Changes include adding new business logic, patches, upgrades, new web services and new apps/databases
Compliance Initiatives • Companies dealing with SOX, HIPAA, Basel II, PCI, FERPA, GLBA, CALEA and other regulations
Who’s Buying Configuration Management?
27
IT ExecutivesCONTROL AUTOMATION
IT OperationsEFFICIENCY COMPLIANCE
Enterprise Architect
Application Owner
IT Director
CIO
Operations CenterHelp Desk
Middleware Admin
Apps Manager
DBAs
Line of BusinessQUALITY SERVICE AGILITY
Project Manager
Application Exec. Owner
CFO
CEO
Who You Should Sell To
28
• Staff struggle with complexity and volume of resources
• Difficulty understanding relationships between systems, applications and business services
• No way to manually track config changes to systems, applications, code and components
• Administration and maintenance such as making configuration changes is too time consuming
CHALLENGES
• Automatic discovery of IT assets and applications with 100+ built-in application Blueprints
• Change monitoring and ability to roll-back to a prior know good configuration settings
• Configuration compare and management of the configuration life cycle
• Mass configuration update
• Improve overall change and configuration management administration productivity
• Gain a more accurate view of how IT resources and applications are configured and interact with one another
• Understand, manage and control a broad variety of targets, especially Oracle and non-Oracle enterprise applications
CAPABILITIES VALUE
SAMPLE
QUESTIONS
• Do you have a firm understanding of all the systems, components and entities that comprise your enterprise applications?
• Can you change IT resource and application configuration settings in a mass, automated fashion?
• Are you able to receive real-time alerts of any configuration changes and control what changes can be made?
CONTROL AUTOMATION
Selling to IT Operations
29
• Costs too high for day-to-day administration and maintenance tasks
• Difficult controlling unplanned change
• Migration efforts taking to long
• Concerns about compliance and passing audits
CHALLENGES
• Automated discovery and configuration change monitoring
• Monitor changes across your applications, know if changes are taking place
• Ensure consistency across your development - production environments
• Rollback to prior configuration settings for performance or systems issues
• Decrease the cost of administering complex enterprise application environments
• Increase availability by managing configuration change
• Decrease migration efforts and time
• Ensure that corporate and regulatory standards are met
• Ensure the ability to perform and pass audits
CAPABILITIES VALUE
SAMPLE
QUESTIONS
• Does your organization have configuration management solutions that increase productivity through intelligent automation? Do you cover all of your applications?
• Do you have a way to control planned and unplanned changes that does not rely on manual efforts?
• Can you report on configuration changes including audit information in support of compliance and regulatory mandates?
EFFICIENCY COMPLIANCE
Selling to IT Executives
30
• IT is slow in making changes that support shifting business objectives
• Enterprise applications are too slow or there is too much downtime
• We need a guarantee for quality of service, especially for mission critical applications
CHALLENGES
• Automated configuration management makes implementing changes easier and faster
• Policy-based change control limits unplanned changes that can affect performance and availability
• Configuration change tracking ensures that anything that can affect quality of service is understood and made known
• IT can respond to changing business needs much more quickly
• IT can offer better, more consistent performance
• Line of business leaders and IT can more confidently agree to service levels and meet them
CAPABILITIES VALUE
SAMPLE
QUESTIONS
• Is IT able to agree to formal service level agreements for critical applications?
• Is IT able to quickly make changes that support shifting business needs?
• Do business users and customers ever experience poor performance or availability due to upgrades, migrations, patches or other changes IT makes?
QUALITY SERVICE AGILITY
Selling to the Line of Business
31
Contents• Overview
• Market Opportunity
• Value Proposition
• Product & Pricing
• Target Market
• Partner Value Proposition & Resources
• Drill Down
• Application Configuration Console
• Support
• Reference Cases
• Next Steps
32
Value Proposition for All Partners• Profit from large and fast growing Enterprise Management market
• Partner with the market leader and offer your customers a complete Enterprise Software stack with built-in and integrated manageability
• Position a winning business value proposition to your customers: improved apps productivity, accelerated time to value, automated IT audit and compliance reporting, improved uptime and quality
• Compelling sales play for prospects dealing with with high rates of change (online retail/e-commerce, fin services, insurance, healthcare) and regulatory compliance
• Help customers respond to key market driver requirements: cost and risk reduction, efficiency, 24x7 availability, and regulatory compliance
• Offer your customers new Application Configuration Console capabilities: App System Comparison, Out-of- box App Blueprints, Easily Extensibility, Configuration Roll-back, Agent-less collection
Opportunities by Partner Type
Resellers• Increase resell revenue beyond core products by including
Management Packs in your deals
• Sell into Oracle & non-Oracle customers
• Upsell original Enterprise Manager Config Mgmt Pack customers
ISV, Hardware & Device Vendors• Sell a comprehensive solution comprised of
your platform/product and Oracle’s complete enterprise software stack w/manageabiliity in every tier
• Increase gross margin of total solution comprising hardware, software and services
• Maximize IT cost savings and performance with integrated, out-of-box, best-on-Oracle systems and application management
System Integrators• Service clients w/large migration initiatives requiring config mgmt
• Increase revenue potential by offering services around Oracle’s complete enterprise software stack
• Cross/upsell value of broad Oracle portfolio
33
Access Oracle PartnerNetwork oracle.com/partners
1
3
2
Before OPN login:
1. Click OPN Program to discover OPN’s benefits and resources.
2. Enter a Knowledge Zone, ex: Enterprise Manager
Login to OPN to access:
3. Pricing, training, sales tools, and much more.
34
OPN Knowledge Zones Enterprise Manager
• Enablement• Solution Resources• Events• Oracle Mix• Forums• Blogs• Wikis• Related Areas• Latest Updates
Get in the Zone
Product infoSocial networksCollaboration
35
OPN’s Engage with Oracle page My Company Initiatives lists those a partner is approved to access
Product Focus Areas:
1. Enterprise Manager: Increase revenue through options, features, and associated solutions
News & InformationEducationProduct informationMarketingDevelopment & SupportSales
After OPN Login > Product Focus Areas Pricing, Education, Sales Tools & Much More
1
36
Snapshot
Product Info, Education, Sales
App Config Console to be added to resource portfolio
37
Grow with OracleDevelop new sales plays
Extend footprint in your accounts
Better serve your customer needs
Contribute to increased customer ROI and satisfaction
Revenue Boosters1. Offer complementary
products: develop enablement through OPN Focus Areas and Initiatives
2. Check out the OPN Events Calendar: attend partner events to rapidly build competency
As an OPN partner, you have tremendous growth opportunityExplore how you can extend your offering and drive new revenue streamsJoin Focus Areas to get enabled on Oracle products and develop sales readiness
Next Steps How Can I Grow My Business?
1
2
38
Additional Resources
Oracle Configuration Management Reference Collateral
www.oracle.com/enterprise_manager/configuration -management.html
Customer Successes www.oracle.com/customers
Oracle University – mValent 2-Day Course: “Oracle Application Configuration Console Essentials” (targeted for August release) www.oracle.com/education
39
Contents• Overview
• Market Opportunity
• Value Proposition
• Product & Pricing
• Target Market
• Partner Value Proposition & Resources
• Drill Down
• Application Configuration Console
• Support
• Reference Cases
• Next Steps
40
Application Configuration Console IT Application Change Rate
Cha
nge
Volu
me
Cha
nge
Volu
me
NetworkNetwork Server Server App/ConfigurationsApp/Configurations
UnplannedWork
Visible Ops, IT Process Institute
# of Unique Configurations
Change SuccessRate
Mastery of each Configuration
ApplicationApplicationConfigurationConfiguration
ConsoleConsole
According to Gartner, Forrester and Enterprise Management Associates, application configuration errors are the leading cause of quality and downtime
between 40% and 60% of occurrences
41
Application Configuration Console Many Distributed Applications, Each With Many Environments to Keep in Sync
DevStaging
QA
UAT
App Server
Web Server
Middleware DB OSKey:
Pre-production ProductionDevelopment
Prod-1
Prod-2
DR
Mainframe
42
Application Configuration Console Product Architecture
ClientEclipse
Web-basedReporting & Dashboard
Repository
ServerLinux, Windows, Solaris
Oracle
ssh, sftp, wmi
AuthenticationLDAP
API
App Server Web Server Middleware Database OS/StorageApp Server Web Server Middleware Database OS/Storage Mainframe
43
Application Configuration Console Multiple Role-Based Views Of Configuration Items
App Server Admin:View suited to role
ExampleSystems Architect:Tracks assets by location
Sample views:• Life-cycle• Data center• Technology
layers
44
Application Configuration Console Compare Key Differences Across Assets & Life Cycle
• Finds meaningful differences
• Works at level of configuration items (CI), not file level
• Compares tens of thousands of CI’s
• Prevents configuration “drift”
47
Application Configuration Console Automate Repetitive Tasks to Deploy Infrastructure
• Key productivity feature
• Build new application environments efficiently
• Provision changes completely
• Validate changes made correctly
48
Application Configuration Console Application Change Dashboard
• Change Volume• Change Compliance • “Change Ticker”• Alerts• Assets &
Applications Under Management
49
Application Configuration Console Understand Where You Are Making the Most Changes
• Change Volume by application
• In process vs. out of process changes
• Highlight high change apps on shared infrastructure
• Empower IT in SLA discussions with business owners
51
Application Configuration Console Summary
• Issues around complexity & compliance are ever-growing within IT
• Application Configuration Console automates manual IT processes for configuration, change & release management of application infrastructure
• Application Configuration Console delivers value by:• Improving IT productivity through automation• Accelerating time to value• Automating IT audit & compliance• Improving uptime & quality
52
Contents• Overview
• Market Opportunity
• Value Proposition
• Product & Pricing
• Target Market
• Partner Value Proposition & Resources
• Drill Down
• Application Configuration Console
• Support
• Reference Cases
• Next Steps
53
Product Version Premier Support
Extended Support
Sustaining Support
mValent integrity 5.0.x Not Offered Not Offered Dec-2011
mValent integrity 5.1.x Not Offered Not Offered Dec-2011
mValent integrity 5.2.x Not Offered Not Offered Dec-2012
mValent integrity 5.3.x Dec-2011 Dec-2013 Indefinite
Version Support Plan
Following is the desupport matrix for the current mValent integrity products. Apr ‘09 communications to mValent customers encourage them to migrate to the 5.3.x release
54
Contents• Overview
• Market Opportunity
• Value Proposition
• Product & Pricing
• Target Market
• Partner Value Proposition & Resources
• Drill Down
• Application Configuration Console
• Support
• Reference Cases
• Next Steps
55
Customer Proof of Concept
10%
12%36%
38%
12%
56%Savings
Insurance Company with 15 Application Support Staff
Configuration Capture
Change Monitoring
ConfigurationProvisioning
IT Process Current ManualApplication
Configuration Console
Potential Savings:
$1.18MAnnually
<4 Monthpayback
=
56
Customer Success – Third Largest U.S. Department Store Retailer
Challenges
• Difficulty maintaining company’s mission-critical merchandising, marketing and sales applications with growing complexity & rising number of changes made to applications
• Spiraling IT complexity brought a rising tide in outages, productivity concerns and increasing IT labor costs. Some of the issues faced:
• Inconsistencies across dev, test, QA, stage and production environments caused implementation/deployment delays along with resources needed to troubleshoot
• Application upgrades would tie up an IT staff member for months as an upgrade would be rolled out to each life cycle environment
• It was determined that as much of 70% of all downtime was caused by configuration and change-related issues
Solution
• Oracle Enterprise Manager Configuration Management Pack, Application Configuration Console Managing:
• 225 IBM WebSphere Application Servers and HTTP assets• 2,500 configuration files• 645,000 unique configuration items
Business Results
• 100% increase in IT operations staff productivity; increased the number of applications managed by one IT operations team member from one to two
• Reduced application downtime from days to hours• Reduced time needed to perform upgrades from months to weeks• Reduction in time to build out new application environments• Configuration consistency across seven application lifecycle environments (dev – prod)• Detailed applications and infrastructure configuration settings maintained and monitored
57
Customer Success – Global Package Delivery & Logistics
Challenges
• Migration of the Airline Operations Control System from Sun Solaris to Linux servers• Airline Operations Control System performs scheduling for 300 aircraft and crews
24/7/356• Migration behind due to pre-production hand-offs. Whenever the application was
transitioned from Development to QA or from QA to Staging, days would be lost, most often because of configuration inconsistencies between the environments
Solution
• Oracle Enterprise Manager Configuration Management Pack, Application Configuration Console
• Maintained complete version history of all the configuration changes made to systems for all phases of the Airline Operations Control application migration; this was also valuable for FAA compliance
Business Results
• 100% increase in staff productivity during implementation and migration• Reduced diagnosis of application configuration inconsistencies from hours/days to
around 15 minutes• 100% application availability during migration• Maintain configuration consistency for mission-critical application• Detailed application information and configuration settings maintained for in-depth
reporting and change history• Managing more than 6,000,000 configuration properties• More than 8,000 software assets and 600 hosts under configuration
management• Solaris, Linux, HP/UX, AIX, BEA WebLogic, IBM WebSphere Application
Servers and MQ messaging software
58
Customer Success – 5th Largest U.S. Department Store Retailer
Challenges
• Two application environments have evolved into 30 and staff has grown from two to a team of eight; old ways of management based on ‘tribal knowledge’ have become untenable
• Instability and downtime increasing due to increased rate of Configuration change• Configurations inconsistence across application environments (Dev, Test, Stage, Prod)• Upgrades taking months to complete due to inconsistencies• No automated single source of truth for Configuration information
Solution
• Oracle Enterprise Manager Configuration Management Pack, Application Configuration Console
• Support for multi, platform and application environment• PeopleSoft CRM upgrade on 12 instances of BEA WebLogic servers• Company’s credit card Web site built on 30 instances of IBM WebSphere
application servers
Business Results
• 70% reduction in time-to-market to deliver key migration project • Reduced IT operations overhead, grew applications with no headcount increases• Automated deployment of Configuration Settings• Successful PeopleSoft, BEA WebLogic, WebSphere upgrades and implementations• Standardized Configurations across all environments• More IT time available for innovation and new projects
59
mValent Customers
Leaders in Financial, Retail, Insurance, Publishing, Defense
60
Contents• Overview
• Market Opportunity
• Value Proposition
• Product & Pricing
• Target Market
• Partner Value Proposition & Resources
• Drill Down
• Application Configuration Console
• Support
• Reference Cases
• Next Steps
61
Next Steps Capitalizing on the Opportunity
Grow your Oracle portfolio >Develop, sell, implement complementary offerings
3
Increase revenue beyond core products by including Management Packs in your deals
2
1
Drive contacts to prospects >Leverage Oracle collateral, live events, webcasts
4
Extend sales readiness and delivery capabilities > Drive your business with OPN > Enterprise Manager Focus Areas w/sales and enablement resources