Local Waste Services Standards Pilot Project | Linda O’Halloran | March 2016

Local Digital Programme

Local Waste Services Standards Local Waste Services Standards Pilot ProjectPilot Project

#LocalDigital @LDgovUKbit.ly/WasteProject

Linda O’Halloran | Head of Products | @LindaSasta

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Objective

Update you on where we’ve got to and what we’ve learnt, and what’s in it for you

The Sector Needs Pioneers

DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016

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Today’s ObjectiveOur Ethos

By working out loud, sharing our By working out loud, sharing our lessons, successes and failures, lessons, successes and failures, we’ll bring the sector with us, and we’ll bring the sector with us, and

achieve better outcomesachieve better outcomes

DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016

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2. Co-design some data standards for a local service - waste3. Implement quickly - Show that the standard can work4. Communicate how and why we’re doing this project

1. Pilot agile co-working. Can Local Government collaborate?

Project Objectives

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What We Mean By Standards

We’re developing basic data protocol, including common taxonomies and data models.

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What We DON’T Mean By Standards

We’re not specifying how councils design their waste service, and we’re not building single services

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The Goal

We’re trying to agree common building blocks that all councils and suppliers can use to develop the products and processes that make their waste

services excellent and interoperable

May June July Aug Sept Oct Nov Dec Jan Feb Mar

Beta phase

One or more LAs implement live changes.

The project team offers:•Implementation audit •Implementation planning•Service design support•Tech support

Show & tell

Alpha phase

Develop, share & publishalpha versions of: •data model•publishing standard•API specifications•Referencing implementation•Business case

Show & tell

You are here

Project RoadmapDiscovery phase

•Discovery days with each council (incl suppliers)•Discovery session with public sector stakeholders•Discovery session with commercial sector•Collation of needs into a backlog and roadmap•Review of backlog and roadmap with LAs

Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016

May June July Aug Sept Oct Nov Dec Jan Feb Mar

Beta phase

One or more LAs implement live changes.

The project team offers:•Implementation audit •Implementation planning•Service design support•Tech support•Beta business case

Show & tell

Alpha phase

Develop, share & publishalpha versions of: •data model•publishing standard•API specifications•Referencing implementation•Alpha usiness case

Show & tell

You are here

Updated Project RoadmapDiscovery phase

•Discovery days with each council (incl suppliers)•Discovery session with public sector stakeholders•Discovery session with commercial sector•Collation of needs into a backlog and roadmap•Review of backlog and roadmap with LAs

Evaluation & legacy phase•Secure phase 2 plans•Final business case•Write up all lessons•Hanover doc.•Final video


1. A taxonomy of reasons for missed bins

2. A waste management Application Programming Interface (API)

3. A business case for end-to-end waste service design using common data and API standards, and common digital components (like a single addressing service)

4. Agreed key performance indicators (KPIs)

5. Some standard contract clauses

6. A clearly documented method for co-designing and implementing local digital service standards – starting with waste services

Our Original ‘To Do List’The phase 1 shortlist


1. Taxonomies of reasons for missed collections, material types, container types and bulky items

2. A waste management Application Programming Interface (API) specification to demonstrate how the standard can be applied

3. A business case for end-to-end waste service design using common data and API standards, and common digital components (like a single addressing service) – 3 versions

4. Agreed key performance indicators (KPIs) – We have diverted our time for KPIs into refining the business case for different organisations

5. Some standard contract clause guidance

6. A clearly documented method for co-designing and implementing local digital service standards – starting with waste services – report, timelines, above assets and video

What our final ‘building blocks’ will be


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Useful resources we’ve delivered

Needs epicsNeeds epics


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The ‘Epics’ Spreadsheet


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• engaged with over 80 UK Councils (plus new people here today)

• engaged with 30 suppliers• engaged with 22 Networks/

Representative Bodies/ Change stimulation orgs

By working out loud we have…


WelcomeLinda O’Halloran, Head of Products, Local Digital Programme, DCLG


Local Digital Programme The business caseThe business case#LocalDigital @LDgovUKbit.ly/WasteProject

Sarah Prag | Service Design Project Lead| @SarahPrag

• £500 million for the sector over the 14 years

• £142 million of that is channel shift enabled by the standard, the rest is more directly attributed

• That’s £115,000 to £215,000 per council per year, once implemented

The headlines

Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016


Investigating contacts

Total sector savings (over 14 years)

£265 million

Customer contact


£142 million

Running the serviceSet up / refresh

Tendering & implementing a new waste contract

Total sector savings (over14 years)

£33 million

Creating a joined up end-to-end digital experience


£59 million

23Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016

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The Bigger Picture

• Partnerships & shared services

• A more open & fluid market

• Freedom to shop around

• Innovation – products, services, business models– Councils, SMEs, bigger companies, communities

The wider benefits


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• Unanimous support in local public sector• Still needs a centrally funded stimulus (up to

£1.55m)• Supplier engagement has been weakest• Central government are currently unable to fund

Where We’re At Now


Local Waste Services Standards Pilot Project | Linda O’Halloran | March 2016

Government & Nonprofit

Transcript of Local Waste Services Standards Pilot Project | Linda O’Halloran | March 2016