LMI Product Knowledge
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Transcript of LMI Product Knowledge
ProductKnowledg
e
Four LevelsEvaluating Training Programs
by Dr. Donald Kirkpatrick
4.
3.
2.
1. Reaction
ReactionWhat kind of reaction did you get from the participants?
How do the participants feel about the program?
(Customer Satisfaction)
Four LevelsEvaluating Training Programs
by Dr. Donald Kirkpatrick
4.
3.
2. Learning
1. Reaction
LearningTo what extend did the participants increase knowledge, improve skills, and/or change attitudes?
(Pre & Post Testing)
Four LevelsEvaluating Training Programs
by Dr. Donald Kirkpatrick
4.
3. Behavior
2. Learning
1. Reaction
BehaviorTo what extent did their job behavior change?
(Observation)
Four LevelsEvaluating Training Programs
by Dr. Donald Kirkpatrick
4. Results
3. Behavior
2. Learning
1. Reaction
ResultsWhat final results occurred?
Tracking & Measuring
(Quality, quantity, safety, sales, costs, profits, ROI)
Four LevelsEvaluating Training Programs
by Dr. Donald Kirkpatrick
4. Results
3. Behavior
2. Learning
1. Reaction
Four LevelsEvaluating Training Programs
by Dr. Donald Kirkpatrick
What are the most common resources available today?
Seminars and Lectures
Books and Magazines
Night School Courses
University Extension Courses
They are all good…… But they lack three things!
Retention
Application
Proven Results
Our Goal:Increase Retention
Increase Application
Change Behavior
Deliver Results
How does the LMI Program help us produce client results?
We Use…
Spaced Repetition-----------
Multi Sensory Impact-----------
Goal Setting
Our process is UNIQUE Controlled environment for meetings
Facilitated classes vs. teaching or lecturing
Selected participants
Cost effective based on R.O.I.
LMI Facilitation SystemTriangle of Communication
Company
Facilitator Participant
Triangle of Communication
Company
Facilitator Participant
Company communicates goals and objectives to LMI Representative/Facilitator and to the Participant
LMI Facilitation System
Triangle of Communication
LMI Representative/Facilitator communicates assignments to Participant and informs Company on assignments and progress of Participant
Company
Facilitator
Participant
LMI Facilitation System
Triangle of Communication
Company
Facilitator Participant
Participant communicates and reviews weekly progress on assignments and goals to the Company and LMI Representative/Facilitator
LMI Facilitation System
Triangle of Communication
Company
Facilitator Participant
Everyone communicates with everyone else.
Any adjustments or tuning toward the set goals can be made on a weekly basis.
LMI Facilitation System
1. Pre-course meetings with Company Representative and Participant
- Determine SMART goals - Agree on how results will be measured - Set up Triangle of Communication
LMI Facilitation System
2. Kick-off Meeting
- Goals are reviewed- Each participant receives a
programalong with CDs
- Review lesson and applicationassignments
- Set 14 day goals
LMI Facilitation System
3. Bi-weekly classes for 90 to 120 minutes in length. Class limited to 15 people
- Review 14 day goals- Review of lesson assignment- Review application
assignment- Assign new lesson and
applicationassignments
- Set new 14 day goals
LMI Facilitation System
4. Mid-Course review meeting with Company and Participant
- Determine accomplishments - Insure we are on track with
goals - Determine what changes still
needto be made
- Future development discussions
LMI Facilitation System
5. Bi-weekly classes for second half of course
- Review 14 day goals- Review of lesson
assignment- Review application
assignment- Assign new lesson and
application assignments- Set new 14 day goals- Final lesson - Graduation
LMI Facilitation System
6. End of course review meeting with Company and Participant
- Determine accomplishments
- Review goals accomplished
- Determine what changes still
need to be made - Referrals
LMI Facilitation System
1. Pre-course meetings with Company and Participant
2. Kick off meeting
3. Bi-weekly classes for first half of course
4. Mid-course meeting with Company and Participant
5. Bi-weekly classes for second half of course
6. End of course meeting (Graduation) with Company and Participant
LMI Facilitation SystemReview
The LMI Marketing System gets Results
Facilitate the program to the goals
“No one ever accomplishes anything of
consequence without a goal.”Paul J. Meyer