LMDA Introduction by Prof. Dr. Ali Sajjid, TI June 3, 2014 Productivity Engg & Management By Engr...

LMDA Introduction by Prof. Dr. Ali Sajjid, TIApril 10, 2023

Productivity Engg & Management

By Engr Dr. Ali SajidSpecial Presentation for

Pakistan Engineering Council

Leadership & Management Development Associates (LMDA)

28 Jan, [email protected]: 051-2211791(off)


LMDA A vision to make

Pakistani Industry

More Competitive

By Enhancing capacity of Engineers

www.Lmda.com.pk


Shakwa a Zulmat Shab

"Don't curse the darkness -- light a

candle." Chinese proverb.


“The will to win, the desire to succeed, the urge to reach your

full potentials are the keys to unlock the doors to the personal

excellence”

Confucius


Commencement address by Sir Winston

Churchill at a graduation ceremony: "Never give up. Never give up. Never, never, never."

- this was his entire speech.


Good Mgmt

•Good management consists of showing

average people how to do the work of superior

people."

• (John D Rockerfeller, 1839-1937, US oil magnate and philanthropist.


Difficulty

•"Difficulty is not an obstacle, it is merely an

attribute".


Stone Age

"The stone age didn't end

because they ran out of stones."


•Start viewing the probable as possible. You'll be surprised at

what you can accomplish.


• All this will not be finished in the first one hundred days. Nor will it be finished in the first thousand

days, nor in the life of this administration, nor even perhaps in our lifetime on this planet. But

let us begin. - John F. Kennedy


• The best & most beautiful things in the world

cannot be seen or even touched.

• They must be felt

with the heart.


•Self-actualized people are

independent of the good opinion of

others. - Wayne Dyer


• The greatest discovery of our generation is that a

human being can alter his life by altering his

attitudes.- William James


• Nature present us with an infinite variety of Attitudes - from gloomy mist to glorious

sunshine. Our own moods, whether gloomy or bright, radiate to those around us.


We may affirm absolutely that nothing great in the

world has ever been accomplished without

passion.- George Hegel


Two Parts of Empathy:

Skill (tip of iceberg)

& Attitude

(mass of the iceberg).


•

Eighty percent of success is related to ATTITUDE rather than competency.


Attitude

Your attitude determines

your altitude.


•Pride is a personal commitment; it is an

attitude which separates excellence

from mediocrity.


•Attitude is a little thing that makes a big

difference.


Action

•Logic will not change an emotion,

•but action will.


The difference between a successful person and others

is not a

“Lack of Strength”, not a

“Lack of Knowledge”,

but rather in a

“Lack of Will”.


The mold of a man's fortune is in his own hands.- Francis Bacon


Passion

• We may affirm absolutely that nothing great in the

world has been accomplished without

passion.- Georg Wilhelm Friedrich Hegel


Believe

• If you do not believe in yourself ...

chances are nobody else will.


• You can have a positive attitude without talent and you can have

talent without a positive attitude, but things really start

happening when you have a positive attitude combined with

talent.


To be conscious that you are ignorant is a great step to

knowledge.- Benjamin Disraeli


Leaders Are …

in a Hurry


Flexibility

Whatever is flexible ….will grow;

what ever is rigid & blocked

will dieLao Tzu


Goodness

“Goodness is the

Only Investmentthat

Never Fails”

Henry David


Proj Mgmt Good Practices

"I Praise Loudly.

Blame Softly." (Catherine The Great, 1729-1796.)


Attitude in Projects

“Nothing can stop man with “Right Mental Attitude”

from achieving his goals: Nothing on earth can help man with

“Wrong Mental Attitude”- Thomas Jefferson


Importance of Ethics in Org

In law, a man is guilty when he violates the

right of another. In Ethics, he is guilty,

if only he thinks of doing so

• Immanuel Kant


Personal Integrity in OrgI look for three things in hiring People.

The first is Personal Integrity,Second is Intelligence

Third is a High Energy Level. But if you don’t have the first,

other two will kill you.Warren Buffett,

CEO Berkshire Hathaway


Rethinking in Industry

The complacent companyis a dead company.

Success today requires “The Agility &

“Drive to Constantly Rethink, Reinvigorate,

React, & Reinvent”. Bill Gates, Chairman Microsoft

LMDA Introduction by Prof. Dr. Ali Sajjid, TIApril 10, 2023 36

•Never to suffer would never to have been blessed.

• Edgar Allan Poe (1809 - 1849)


•Although the world is full of suffering, it is full also of the overcoming of it.

• Helen Keller (1880 - 1968)


• To do right is wonderful. To Teach others to

“Do the Right” is even more wonderful –

& much easier.- Mark Twain


“Self-pity is our Worst enemy & if we yield to it, we can never do anything wise in

this world”- Helen Keller


“Setting An Example” is not the

“Main Means of Influencing” Others, it is

“the only means”.- Albert Einstein


Education & Training in PM

"A person who graduated,

yesterday & stops studying today is uneducated

tomorrow."


Competitiveness

• Ability to get customers to choose your product or service over competing alternatives on sustainable basis.


Competitiveness-

“Degree to which a country can, under free & fair market conditions, produce goods & services which meet the test of intl’ markets,

while simultaneously maintaining & expanding the real incomes of its people over the long-term“.

OECD


Competitiveness

Competitiveness ---- continually sustained increases in productivity resulting in higher wages & living

standards --- characterized by increasing export market shares.

Competitiveness ---- demonstrated by "ability to meet, rest of free intl markets

while expanding real income."


High

standard of living

Trade

Productivity

(Quality should exist)

Investment in productive facilities

(Factors, R&D, technology)

Competitiveness Pyramid

Source: Based on US Council on Competitiveness, 1995.


Competitiveness depends on Productivity

"Standard of living is determined by the productivity of a nation's economy, which

is measured by the “Value of goods & services (products) produced per unit of

the nation's human, capital &

Natural resources".

Porter & Christensen, Harvard Business School


What is Productivity

Ratio of output to input by large number of professionals.

ILO Definition:

“Ratio between o/p of wealth produced & i/p resources used up in process of

production”.Comparative tool for mgrs, industrial engrs,

economists, & politicians.

Contd…


Operation Management System

Outputs

Products, services, &

other (pollution)

Inputs

Raw materials, human resources,

capital (land, buildings,

equipment), technology information.

Feedback

Product/ Service

Design & Facilities

Transformation Process

Control Processes


Indicators of Competitiveness

Productivity is efficiency with which goods & services are produced & provided.

Determined by previous “investments & by quality & performance of workforce, technological innovation, quality of plant & equipment, & effectiveness” with

which these factors of production are utilized.


Definition of Productivity

Successful Tech Org create surplus through productive operations.

Productivity, is output-input agreement on true meaning of due consideration for “Quality & Time”.Productivity = Outputs

Inputs(within time period, quality considered)


Concepts of Productivity

Comparison b/w:

“Quantity of goods or services produced”

& “Quantity of Resources Employed”

in turning out these goods or services.

Stress is on productivity being

Concern of production function only.


• Relationship b/w output generated by production or service system

& input provided to create this output.

Efficient use of resources –

Labor, capital, land, materials, energy, information –

In production of various goods & services.



“Ratio of o/p to inputs -expanded inputs to include technology besides labor, materials, machine

utilization.”

Siegel Considers Productivity as:

“Class conceivable measure depicting output per unit of associated input in sequence of compared period”.


Some Recent Attempt to Define Productivity

Mali - Rational departure to define productivity as:

“Productivity is measure of how well resources are brought together in organizations & utilized for accomplishing set of results.

Productivity is reaching higher level of performance with least expenditure of resources”.

Further Elaborates as.

“Productivity is combination of effectiveness & efficiency” & “ Effectiveness related to performance,

efficiency to resource utilization”.



Concept of Productivity Must:

“Serve as a tool in the hands of mgt to take corrective steps for productivity improvement & also should provide ready reference & comparison of performance with performance objectives of org.”

Productivity Perceived as:

“Indicator of how well goals or performance objectives or mission have been achieved.”



Faraday -Productivity as “Ratio of prescribed output to resources”.

Ramsay - Productivity as ratio of output to inputs based on concept of value addition.

Formal definition of productivity:

“Productivity is Optimization (or maximization of economic resources & generation of new resources through creative thinking, research & development, & by use of all possible improvement techniques & methods”.



“Productivity is measure of how well resources are brought together in organizations & utilized for accomplishing set of results.

Productivity is reaching higher level of performance with least expenditure of resources”.

Further Elaborates as.

“Productivity is combination of effectiveness & efficiency” & “ Effectiveness related to performance,

efficiency to resource utilization”.



Concept of Productivity Must:

“Serve as a tool in the hands of mgt to take corrective steps for productivity improvement & also should provide ready reference & comparison of performance with performance objectives of org.”

Productivity Perceived as:

“Indicator of how well goals or performance objectives or mission have been achieved.”


Term ‘Productivity’ encompassed everything, which concerns an org.

Different meaning, definitions, interpretations & concepts emerged as experts working in various fields have looked at it from their own emphasis,

perceptions & reference point they have before them.


Difference b/w Production & Productivity

Production is concerned with Activity of Producing goods & or services.

Productivity is efficient utilization of resources (inputs) in producing goods or services (outputs).

Production is quantity of output produced.

Productivity is ratio of output produced in input (s) used.


• Higher productivity means accomplishing more with same

amount of resources

or

Achieving higher output in terms of volume & quality for same input.


Evolution of Productivity Concept in Modern Era

Frederick Taylor: Father of Scientific Mgt

Mech Engr – invented high speed steel cutting tools

Got opportunity to know:

First Hand Problems & Attitude of Workers.

“Major Concern”

To increase efficiency in production,

to lower cost,

Raise profits through higher productivity,

possible increase in pay.

To be Contd.


• “Concept of Economic Man”, - worker is motivated primarily by economic gain & o/p maximized only thru financial incentives.

• Differential Piece-Rate system, - workers receive higher rate of pay per piece produced after a fix number.


Taylor’s Message of Productivity

• Various pay plans based on output for “surplus”.Give People their best opportunity to be productive,

reward workers for individual productivity.Increase labor productivity not possible w/o:• a) Providing ample reward, • b) Adequate training,• C) or Managerial help.

Careful advance Planning by ManagerManagers to design work systems for

worker to do their best.


Fredrick Concluded:

“Low Productivity is matter of ignorance on part of “Labor & Mgt”.

Ignorance? “Fair day’s work” & “Fair day pay”

Not enough inc in surplus to get more compensation.

Productivity enhancement – answer to hi wages/profits.


Problem faced in LDC is problem not of underdevelopment but

rather of under mgt. Actually

productivity is most serious challenge confronting mgt.

Peter Drucker


Contd…

Productivity can be improved:

1. By increasing outputs to with same inputs.

2. By decreasing inputs but maintaining same output

3. By increasing outputs & decreasing inputs to change ratio favorably.


Productivity-Manager’s Perspective

• Use accounting ratios in achieving objectives of general mgt, which is usually interested in productivity measures that enable it to easily assess the present profitability of the company.


Productivity-Engineer’s Perspective

• Seek measures of Physical assets & other resources, such as

• “Production per hr., • man hrs. per unit, • material requirements per unit, • machine utilization, • and space utilization”, but they may fail to relate these to overall

productivity.


Productivity-Behaviorist’s Perspective

• View productivity of people in organization, in terms of “time they spend at work vs. total time available”.

• A misleading measure.


Productivity-Accountant’s Perspective

• Costing & budgeting approach to productivity.

• When budget figures, rather than optimum achievable values, are used as standards,

• Could be a false impression of high productivity.


Productivity-Economist’s Perspective

• Partial measures, such as Labor productivity, Primary measures employed by economists.

• Total Factor & total productivity measures proposed, but again definitions do not agree.


Misunderstanding about Productivity Myth # 1

Profitability is Measure of Productivity. Profit – Difference of some calculation of output value & some calculation of input costs. Function of several factors:-a) Status of demand & supply:b) Value of output:-

Value of output can rise because of hi market prices resulting from more aggressive marketing, improved quality of product, influence with buyers.

c) Input Costs:-


• Profit is not solely result of increased production efficiency. At expense of the LT objectives, it can be obtained by curtailing:

• (a) Training / HRD, (b) Maintenance, (c) Advertisement. (d) SHE (e) QWL (f) BMR

Company may raise profit by:

• (a) Production building monopoly power,

• (b) Bribing purchasing agents,

• (c) Hypnotizing consumers,

• (d) Undermining a union or getting public subsidy. /export rebate

• Conclusion : Profitability can not be equated with productivity.


Myth # 2

When you increase Quality,

You decrease Productivity as Cost of Input increases.

Quality & productivity go hand in hand

•Deming circle

•Quality is a specific dimension of productivity.

•A high productivity is not outcome of lowered specifications of products manufactured or services rendered.


Quality & Productivity Go Together


Productivity & Managerial Performance Productivity is a summary measure of

the quantity & quality of work performance, with resource utilization

considered.

It can be measured at the individual,

group, or organization level.


THE QUALITY PRODUCTIVITY RELATION SHIP

Contd…

LessRe-Work

MoreProductivity

Improve Quality

LessonRe-work


Deming’s Chain Reaction Deming’s Chain Reaction

Improve Quality

COST DECREASEBECAUSE OF LESSREWORK, FEWERDELAYS, BETTER USE OF RESOURCES

PRODUCTIVITY IMPROVES

CAPTURE MOREBUSINESS WITH BETTER QUALITY AND LOWER PRICE

STAY IN BUSINESS

Less Production COSTJOBS, MORE PROFIT


Quality is All Consuming Focus

Org which seeks to decrease costs, improve productivity, decrease prices, increase market share & increase return on investment - without first building quality into systems – is gambling its long-term survival for short-term advantage.

Improvequality

Provide jobs& more jobs

Increasemarket

Decreasecosts

Return on investment

Stay in business

Improve productivity

Decrease prices

Deming’s Chain Reaction


Positive Relationship b/w Quality & Productivity

Reduced productivity is caused by quality defects, rework, & scrap.

“Improvement of quality transfers waste of man hours & of machine time into manufacture of good products &

better service”.

(Dr. Edward Deming)


Positive Relationship Between Quality & Productivity

Reduced productivity is caused by “Quality Defects, Rework, & Scrap.

“Improvement of quality transfers waste of man hours & of machine time into

manufacture of good products & better service”.

(Dr. Edward Deming)

Contd…


Certain “hidden” & “Non-productive Plant exists to rework & repair defects & returns, & if quality is improved, this hidden plant would be available for increased productivity. Any Quality Improvement that reduces defects - improvement in productivity. Same can be said, for services & for those firms in services businesses. Cost of quality improvement rarely exceeds savings from increased productivity.

(Feigenbaum)

Contd…


Myth # 3

Productivity Can Be Judged by Output

•Output may be rising without increase in productivity e.g. input cost risen, disproportionately

•Increase in o/p compared with last year should also consider like price hike/inflation.

•Such an approach is result of being process oriented at the expense of paying attention to final results.


Myth # 4

Productivity is Applied only in Manufacturing &

Production alone.


Myth # 5

Cost cutting always improves productivity

When done in an indiscriminately make matters worse in long run

Cut on info Tech use, Ban on Training etc.


Myth # 6

Productivity is “Labour Efficiency or Labour Productivity

False assumption - single factor productivity analysis.•1976-82, UK Productivity in Agri Labor :•Rose to 60% due to breeding, fertilizers sprays, land & tech (yield/hectare also increased)•One Unit of Energy (fertilizer) grew less wheat in 83 than 1963. (Surprise) •More appropriate yardstick of efficiency is then yield produced for each monetary unit spent.•Productivity - much more than labour alone & take into account cost of energy, raw material & concern for unemployment / QWL.


Myth #7

Productivity improvement requires billions of Rs and millions of trained persons.

•Common sense•Short courses/formal train.•Top level commitment•Principles of TQM


• “Greatest opportunity for increasing productivity is surely to be found in knowledge worker itself, & especially in mgt”.

• Peter F. Drucker


Financial & social benefits of productivity

improvement strategy should be greater than implementation cost, in

long run.


Definition of Effectiveness & Efficiency

Productivity implies effectiveness & efficiency individual & organizational

performance.

Effectiveness-Achievement of Objective.

Efficiency: Achievement of ends

“with least amount of resources”.


•Efficiency is concerned with

means

•Effectiveness with ends.


Efficiency is ratio of actual output attained to standard output

expected. Example

Output of machine is 120 units per hours while standard rate is 180

pieces per hour, machine's efficiency is 120/180 = 0.6667 or

66.67 percent.


Efficiency

• Extent of useful output compared to input.

• Least amount of resources must be used to achieve useful output.

• Wastage reduction.


• Efficiency -relationship between inputs & outputs and its comparison . If you get more output for a given input, you have increased efficiency.

• Managers deal with input resources that are scarce money people, equipment they are concerned with the efficient use of these sources.

• Mgmt- concerned with minimizing resource costs. (Efficiency).

• Mgt concerned with getting activities completed- (effectiveness).

• When managers achieve their org goals- effective.


Balancing Effectiveness & Efficiency

Effectiveness entails promptly

achieving stated objectives.

Efficiency enters picture when

resources required to achieve an objective

are weighed against what was actually accomplished.

Mgrs are responsible for balancing

effectiveness & efficiency.

Too much emphasis in either

direction leads to mismgt.


Efficiency & Effectiveness

Mgt, is concerned with minimizing resource costs w/o chances of failure.

Efficiency is “doing things right”.Mgt is also concerned with getting activities completed, so it seeks effectiveness.Effectiveness is:

“Doing right things”

So efficiency is concerned with means & effectiveness with ends.


• It is easier to be effective if one ignores efficiency. Some Production org-

reasonably effective

but

extremely inefficient.

• They get their jobs done, but at a very high cost.


Mgt in Engg Org must be concerned, then not only with

Getting activities completed (effectiveness),

but also with doing so as

Efficiently as possible.

Can organizations be efficient & yet not effective?

Yes,

By doing wrong thing well !


Management Seeks Efficiency & Effectiveness

Ends:Effectiveness

Means:Efficiency

GoalsHigh

attainmentLow

Waste


Effectiveness/EfficiencyPeter Drucker

• Effectiveness– Doing the right thing

• Efficiency– Doing things right


Productivity Index =

Output Obtained Input expended

= Effectiveness Efficiency

Productivity Index= f (Effectiveness)F (Efficiency)

Performance achieved

Resource consumed


• Efficiency & effectiveness are interrelated.

• It is easier to be effective if one ignores efficiency.

• Federal Govt. in Islamabad are reasonably effective -extremely inefficient jobs done but at a very high cost.


Major Issues of Productivity in Pakistan

• Inability to understand the basic concept of productivity.

• Inability to measure & manage productivity of white collar employees- main reason for PS inefficiencies.



• Considering productivity enhancing initiative as an additional overhead.

• Across the board Rewards / benefits disregarding - equivalent in productivity.



• Diffused and unclear authority under institutional setup & inefficiency in complex organizations, cause delays and time lags.

• Low labor productivity in Pakistan is causing –”competitive imbalance”.



• Manufacturing -we are losing competitiveness, due to higher costs of

production as customers turn to low cost product.


Productivity in Pakistan:Issues & Lessons

• Financial & social benefits of Productivity Improvement Strategy are far

greater than implementation cost in the long run.


Increasing Productivity can break Vicious Circle of Poverty, Low Productivity & Unemployment


Low Productivity Trap in Pakistan

Conditionalities of donors.

Low productivity growth (compared with input prices esp. labor and energy).

Rising prices (domestic and export goods).

Rising per unit (labor and energy) costs.Sluggish sales (in domestic

and foreign markets). Unintended inventory in warehouses.

Lower utilization of domestic plant capacity.

Lagging capital formation (insufficient capital-labor ratio).


Low Productivity in Pakistan

• This vicious cycle of poverty & unemployment can be broken by increased productivity.

• Increased productivity results in:– Optimal use of resources.– Better balance between different stakeholders

of society.


Productivity Improvement in Pakistani Environment

• Productivity improvement will cause direct increase in standard of living.

• Pakistani GNP can grow without adding more input factors when productivity is improved.

• Productivity improvement will trigger economic growth.


Lessons for Pakistani Industry

• Caterpillar has achieved 27% greater sales, through investments in productivity enhancement of its workforce & technology.


Difference B/W Production & Productivity Production is concerned with the activity of producing goods and or services. Productivity is efficient utilization of resources (inputs) in producing goods or services (output)Production is the quantity of output produced; productivity is the ratio of the output produced to the input (s) used. Efficiency is the ratio of actual output attained to standard output expected. ExampleOutput of a machine is 120 units per hours while the standard rate is 180 pieces per hour, the machine's efficiency is 120/180 = 0.6667 or 66.67 percent Effectiveness is the degree of accomplishment of objectives. How well a set of result is accomplished reflects effectiveness, whereas how well the resources are utilized to accomplish the results refers to the efficiency. Productivity is a combination of both effectiveness and efficiency, since effectiveness is related to performance while efficiency is related to resource utilization.


Efficient & effective use of resources – labour, capital, land, materials, energy, time, information, etc. in production of goods & services that meet users, needs & requirements.

“Productivity is combination of effectiveness & efficiency” while “Effectiveness is related to

performance & efficiency to resource utilization”.

Rising & improving quality of working life do tend to go hand in hand.


How can Orgs Improve Their Productivity

Productivity is composite of people & operations variables.

To improve productivity, mgt needs to focus on both.


Productivity does not just happen by “trying harder”. It must be planned.

But how do you plan for productivity, & what factors are involved?

Frank. E. Cotton, Jr.Mississippi State University


Task of mgt is to evaluate those factors with have bearing on

productivity & take appropriate measures to use effectively.


Increase Productivity Is Key To Global Competitiveness

Japan’s prosperity in 1980s -due to growth in manufacturing productivity.

Between 1979-86Japan’s productivity increased - 5.5%

U.S productivity gained only 2.8% annually. US firms responded over in 1990s -dramatic improvements.

Caterpillar investments in productivity (workforce & its tech) resulted in: Higher customer satisfaction. Increasing market share 27% greater sales With 29% fewer employees.


Critical Barriers/Problems Affecting Productivity Improvement

Application on South Asia• Family-controlled industry leading to earning easy

money.• Some Segments have monopolistic market, some hi

competitive one.• Erratic inflow of orders.• Lack of productivity/quality culture.• Shortage of funds & codification are at low level.• Automation is not encouraged.

Contd…


Critical Barriers/Problems Affecting Productivity Improvement

Application on South Asia Contd…• Low priority of marketing & commercial activities,

poor after service.

• Complicated govt. policy, rules & regulations.

• Inadequate communication facilities, particularly road transport.

• Energy shortage.

• Poor working conditions (light, ventilations, safety, housekeeping).

• Non availability of some basic material & components (to be imported), unreliable suppliers.


Causes of Productivity Decline in Org

Inability to measure, evaluate, & manage productivity of white collar employees. This causes shocking waste of resources.

Rewards & benefits given without requiring equivalent in productivity & accountability. This causes spiraling inflation.

Diffused authority & inefficiency in complex org, thereby, causing delays & time lags.

Org expansion that lowers productivity growth. results in soaring costs.

Low motivation among rising number of affluent workers with new attitudes.

Late deliveries caused by schedules that have been disrupted by scarce materials.

Contd…


Causes of Productivity Decline in Projects

Unresolved human conflicts & difficulties in teamwork, resulting in firm’s ineffectiveness.

Increased legislative intrusions or antiquated laws, resulting in constrained mgt options & prerogatives.

Specialization in work processes resulting in monotony & boredom.

Rapid technological changes & high costs, resulting in decline in new opportunities & innovations.

Increasing demand of leisure time causing disruption of time commitments.

Practitioner’s inability to keep pace with latest information & knowledge.


Critical Barriers to Productivity Improvement in any Project

• Too many hierarchical levels.

• Poor utilization of old factory & machinery.

• Skilled worker shortage. Overloaded engineering & design groups.

• Lack of time for development work.

• Trade unions adversity to productivity.


Critical Barriers to Productivity Improvement

• Inadequate human resource development.

• Poor industrial relations.

• High absenteeism.

• Inefficient materials-handling facilities.

• Rigid & authoritarian management style.

• Excessive diversification.

• Poor documentation of technical problems.

• High social orientation.


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Productivity Thru Time and Motion Study


Time and Motion Study: Defined

• A method created to determine the ‘correct time’ it takes to complete a certain task

• A method to establish ‘the one best way to perform a task’


Time and Motion Study: Purposes

• To end ‘goofing off’ and to establish what constituted a fair days work

• To make sure that the job being evaluated does not include any unnecessary motion by the

worker


Functions of Time Studies

• Establish work standards: e.g. recommended times in which tasks should be completed by qualified, trained operators, without excessive fatigue,

• Set expectations which are fair to both employee and company.

• Identify sources of error, difficulty, sub-optimality,

• Improve an existing process, tool, or work environment,


Functions of Work Standards

• Establish reasonable productivity targets for experienced workers,

• Provide productivity goals for training purposes,

• Eliminate waste,

• Make processes more consistent,

• Reduce product variability, improve quality.


Time and Motion Study: History

• Frederick W. Taylor and his followers developed and refined the Time Study

• Frank B. Gilbreth and his wife Lillian developed and refined the Motion Study

• Historically the two studies are discussed individually, today they generally are discussed as one


Time and Motion Study

Historically: T&M Studies were used in the manufacturing industry to evolve pay scales with the thought that money was the only motivation for work


Time and Motion Study

• Today:– T&M Studies can be effective for

performance evaluations– T&M Studies can be used for planning

purposes in order to predict the level of output that may be achieved

– T&M Studies can be used to uncover problems and create solutions

– T&M Studies can be used for time cost analysis


Time and Motion Study: Objective

The objective of the Time and Motion Study is to determine a ‘normal’ or average time for a job, by

using observers to record exactly how much time is being devoted to each task.


SCOPE ENHANCEMENT

• In 60s measurement alone

found of little use

• Method Improvement made

an integral part of TMS

• Now called Work Study


• Work Measurement Divided into Two parts

– Method Study

– Work Measurement


METHOD STUDY

Systematic Recording & Critical Systematic Recording & Critical

Examination of Examination of

existing and proposed processes as a existing and proposed processes as a

means of means of

applying easier and effective methodsapplying easier and effective methods


OBJECTS OF METHOD STUDY

Improvement of Processes and Procedures

Improvement of Shop-floor layout

Economy in human effort and reduction in

fatigue

Improvement in use of machines, material and

manpower

Development of better physical environment


There are two major categories of productivity

External (Not controllable)

Internal (Controllable)


External Factors Affecting Enterprise Productivity

External factors include government polices and institutional mechanisms: political, social and economic conditions; the business climate; the availability of finance, power water, transport, communications and raw materials. They affect individual enterprise productivity, but the org’s concerned cannot actively control them.


Internal Factors require different institutions, people, techniques & methods.

External Factors – during planning phase.

First step towards improving productivity in Services is to identify problem areas.

External Factors are internal to govts, regional institutions, associations & pressure groups.

Contd…


Model of Internal Productivity Factors

Internal Productivity

Factors

Soft Factors Hard Factors

Service or Product

Plant and Equipment

Technology

Materials and Energy

People

Organization and Systems

Work Methods

Management


Productivity Simple Rule# 1

Productivity is composite of people & operations variables.

To improve productivity, mgt needs to focus on both.

How can Organizations Improve Their Productivity?


•THANKS

LMDA Introduction by Prof. Dr. Ali Sajjid, TI June 3, 2014 Productivity Engg & Management By Engr...

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Transcript of LMDA Introduction by Prof. Dr. Ali Sajjid, TI June 3, 2014 Productivity Engg & Management By Engr...