Livolsi Group Company Profile
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Transcript of Livolsi Group Company Profile
COMPANY PROFILE (July 2013)
Livolsi group
The only technology we can
not provide service for
Where servicegrows with technology
Livolsi group
Livolsi Group is one of the main authorized service centre in Italy for all pre- and after-sales services in consumer
and professional electronics.
For over 25 years the firm has been an important point of reference in Milan and province and through its advance logisticsLivolsi can collect from all Italy.
Important brands of the sector (such as Casio, Fujifilm, Oregon Scientific, Sony Mobile e Kaz Europe with Braun, Honeywell,
Scholl and Vicks, have chosen Livolsi Group as Italian Partner for their after-sale services management.
Client satisfaction
Newest solutions
Innovation
Best result
Where servicegrows with technology
1987/1991 Faustino Livolsi starts the business as repair workshop for AUDIO/VIDEO products and
TV aerials installation. The firm becomes authorized service centre for Nokia,
Mitsubishi, Brondi, Hitachi (mobile phones), Sony (audio/video), Ericsson and Motorola.
2004/2011 Livolsi obtains the authorized service management for Samsung audio/video and mobile
phones and becomes Casio service centre for Italy and only reference point for
watches repair.
Livolsi buys the service centre Terragni, for over 40 years point of reference in
Milan for services and consulting on high-end HI-FIs, and enters the niche market of
high-end audiophile listeners.
Fujifilm agrees with Livolsi the collection of its products at Italian level and becomes its
only call centre for Italy.
Today Livolsi provides also service on professional products (audio/video and medical devices) and
musical instruments.
Hisense audio/video is today part of the range of products managed by Livolsi.
The collection service is available for all the following brands: Tim, Vodafone, H3G, Acer,
Alcatel, Blackberry, Htc, Huawei, LG (mobile), Motorola, Nec, Onda and Zte.
For its consulting activity and technical support on a/v system designing and installations,
Livolsi Group is today a point of reference also for Manufacturers, Mobile Providers and
Businesses.
Where servicegrows with technology
CertificationsOur Quality System is certified
ISO 9001:2008 and our
specialized technicians have IPC
certification.
SoftwareOur team of developers are always in
search of advanced solutions to get
the best information and data
management in line with our Clients’
requests and needs.
Through our IT systems we can:
- ensure the best management control
- provide a fast and user-friendly tracking system
- directly interact with manufacturers real time.
AnalisysWe always try to achieve the
best performance to satisfy
our Clients.
ResearchWe always try to give
our best and improve
our offer with new
services and
advanced solutions in
line with technology
evolution.
TrainingOur technical staff is highly specilized and have proven track record in the
sector. Through our investments in training they are consistently updated
on new technologies.
Where servicegrows with technology
WE CAN MEET ALL REQUIREMENTS
WE CAN MEET ALL REQUIREMENTS
AREAS and DEPTS WELL-ORGANIZED
Over 2.000 sqm
AREAS and DEPTS WELL-ORGANIZED
Over 2.000 sqm
ALL REQUESTED STANDARDS
Operating areas compliant with
ESD rules
ALL REQUESTED STANDARDS
Operating areas compliant with
ESD rules HIGH PERFORMANCES
700 sqm large labs
HIGH PERFORMANCES
700 sqm large labs
SECURITY
All benches within EPA area
SECURITY
All benches within EPA area
RESEARCH and INNOVATION
Sophisticated tools and highly
advanced equipment
RESEARCH and INNOVATION
Sophisticated tools and highly
advanced equipmentDEDICATED CUSTOMER CARE
Customer Care reserved to
Private clients
DEDICATED CUSTOMER CARE
Customer Care reserved to
Private clients
0 WAITING TIME
Customer care reserved to
Dealers
0 WAITING TIME
Customer care reserved to
Dealers
A 360 DEGREE SERVICE
Service and technical support for
all levels of repair
A 360 DEGREE SERVICE
Service and technical support for
all levels of repair
SAFETY and PRACTICALNESS
Access reserved to couriers
directly at logistics’ entrance.
SAFETY and PRACTICALNESS
Access reserved to couriers
directly at logistics’ entrance.
A MORE AND MORE RAPID SERVICE
Pneumatic tranfer system from
customer care to all operating
areas
A MORE AND MORE RAPID SERVICE
Pneumatic tranfer system from
customer care to all operating
areas
AUTOMATION and MONITORING
Domotic warehouse with
automatic re-order
AUTOMATION and MONITORING
Domotic warehouse with
automatic re-order
Where servicegrows with technology
PENETRATING NEW SECTORSPENETRATING NEW SECTORS
ACHIEVING NEW BUSINESSACHIEVING NEW BUSINESS
STRENGHTENING OUR SERVICESTRENGHTENING OUR SERVICE
BECOMING A QUALITY MODELBECOMING A QUALITY MODEL
Where servicegrows with technology
Livolsi group
MOBILE PHONES
HEALTHCARE / MEDICAL DEVICESHIGH-END HI-FI
Mobile Phones,
Smart-Phones,
Tablets.
CAMERAS / CAMCORDERS
WATCHES
OREGON SCIENTIFIC
AUDIO / VIDEO TV, MONITOR & IT
GPS Navigation, Decoders,
MP3s, TV Recorders,
Car Hi-FIs, DVD Players
and Recorders,
Portable Recorders,
HI-FIs, Home Cinema Systems.
GPS Navigation, Decoders,
MP3s, TV Recorders,
Car Hi-FIs, DVD Players
and Recorders,
Portable Recorders,
HI-FIs, Home Cinema Systems.
Thermometers, Blood Pressure
Monitors, Humidifiers,
Fans, Vaporizers,
Dehumidifiers, Air Purifiers,
Electric Steam Inhalers,
Footspa, Manicure set,
Massagers.
Valve Amplifiers,
Reel-to-Reel Recorders,
Pre and Power Amplifiers,
Speakers of the finest
brands of the sector.
Projectors,
Video Security
Systems,
Medical Printers,
Audio/Video.
Digital cameras,
Camcorders.
TVs (Led, Lcd, Plasma),
Monitors, Monitors TV,
Professional Printers,
Laptops, Organizers,
Projectors,
E-books,
Calculators, IT Solutions.
Traditional types
and sophisticated
models.
Analog and digital.
PROFESSIONAL
Digital pianos
And keyboards.
MUSICAL INSTRUMENTS
Clocks /Alarm Clocks, Weather
Stations, Thermometrs, Learning
Laptops, Heart Rate Monitors,
Pedometers, Stopwatches,
Weighing Machines, Altimeters
GPS Devices, Compasses,
Action-Cam, Fresh Air Purifiers,
Massagers, Aroma Diffusers,
Stand-by Savers.
Where servicegrows with technology
TROUGHOUT ITALY
MANUFACTURERS
MOBILE PROVIDERS
Mobile Mobile Mobile Mobile CommunicationsCommunicationsCommunicationsCommunications
Where servicegrows with technology
� FULL REPAIR PROCESS
� PRODUCT REFURBISHMENT AND MAINTENANCE
� SPARE PARTS DISTRIBUTION AND STORAGE
� CONSULTING AND TECHNICAL SUPPORT
� CARRY IN AND ON SITE
� HELP DESK AND CALL CENTRE
� ADVANCED WEB SERVICES
� REAL-TIME INFORMATION
� VALUE-ADDED BUSINESS SOLUTIONS
� SOFTWARE AND FIRMWARE UPDATING
� PICK-UP & RETURN SERVICE
� REVERSE LOGISTICS
� LOGISTIC SOLUTIONS
� SWAP STOCK MANAGEMENT
� SOFTWARE/HARDWARE REWORK WITH BGA TECHNOLOGY
� ADVANCED SWAP
� COLLECTION NETWORK AND ONLINE RMA
� ON SITE REPAIR SERVICE AND A/V SYSTEMS INSTALLATION
� TECHNICAL SUPPORT FOR A/V STSTEMS DESIGNING
� FULL REPAIR PROCESS
� PRODUCT REFURBISHMENT AND MAINTENANCE
� SPARE PARTS DISTRIBUTION AND STORAGE
� CONSULTING AND TECHNICAL SUPPORT
� CARRY IN AND ON SITE
� HELP DESK AND CALL CENTRE
� ADVANCED WEB SERVICES
� REAL-TIME INFORMATION
� VALUE-ADDED BUSINESS SOLUTIONS
� SOFTWARE AND FIRMWARE UPDATING
� PICK-UP & RETURN SERVICE
� REVERSE LOGISTICS
� LOGISTIC SOLUTIONS
� SWAP STOCK MANAGEMENT
� SOFTWARE/HARDWARE REWORK WITH BGA TECHNOLOGY
� ADVANCED SWAP
� COLLECTION NETWORK AND ONLINE RMA
� ON SITE REPAIR SERVICE AND A/V SYSTEMS INSTALLATION
� TECHNICAL SUPPORT FOR A/V STSTEMS DESIGNING
SERVICE
CONSULTING / TECHNICAL SUPPORT
HELP DESK & CALL CENTRE
LOGISTICS
COLLECTION CENTRES NETWORK
SERVICES – AT ITALIAN LEVEL
ADDED VALUE SERVICES
SERVICE
CONSULTING / TECHNICAL SUPPORT
HELP DESK & CALL CENTRE
LOGISTICS
COLLECTION CENTRES NETWORK
SERVICES – AT ITALIAN LEVEL
ADDED VALUE SERVICES
Where servicegrows with technology
NAZIONALE
OPERATORI
By monitoring the dynamic process trhought its main indicators:
MANPOWER, WAREHOUSE, METHODS, MEANS
we can determine the value of our service in terms of:
TIME, COSTS, QUALITY
Our repair service is guaranteed through our certified control procedures.
In over 25 years our service has grown from 1.000 products repaired annually to over 140.000.
Where servicegrows with technology
Livolsi group
testotesto
A technology centre with the best offer of services.
A place where you can receive a 360°°°° service.
A point of reference for Clients, Entities, Dealers and Manufacturers.
A technology centre with the best offer of services.
A place where you can receive a 360°°°° service.
A point of reference for Clients, Entities, Dealers and Manufacturers.
Where servicegrows with technology
Staff dedicated to this service
A safer shipment and delivery service
Scheduled pick-up and delivery
Repair time agreed with our Clients
Less number of packages to handle for the Point of Sale
Livolsi Group as your unique reference
Dedicated contact numbers
A better Customer Satisfaction
A stronger after-sales service
Improve your after-sales service
and give more value to your brand!
PICK-UP SERVICE FOR LARGE RETAILERS (Milan and Province):
COLLECTION CENTRE AT ITALIAN LEVEL:
Collection points network throughout Italy
1° level repairs by collection centres
Pick-up and return directly to the Client
Online tracking with our IT systems
SERVICE CENTRES NETWORK MANAGEMENT
Where servicegrows with technology
� For our long experience and strong expertise in the sector,
� for our specialized staff
� for our well-organized departments and modern facilities
� and for our offer of advanced services,
today we have been chosen by important brands in electronics as their SERVICE CENTRE ITALY.
Mobile Communications
Get the best performance,
and get more Clients Satisfaction!
Where servicegrows with technology
EXPERTISE
QUALITY
MODERN
FALICITIES
ADVANCELOGISTICS
DOMOTIC WAREHOUSE
SOLUTIONS
ALL
REQUIREMENTS
SKILLS
Where servicegrows with technology
WEB SERVICES
Data in thousands of
products managed
Data in thousands of
products managed
Where servicegrows with technology