Listen, Engage, Respond to Develop Loyalty and Reputation
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Listen, Engage, Respond: How to Develop Loyalty and Reputation With Social Media 2012 Montana Nonprofit Association
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Using social media channels to develop loyalty that will make fans into advocates. One of two sessions by CKSyme.org at the 2012 Montana Nonprofit Association conference.
Transcript of Listen, Engage, Respond to Develop Loyalty and Reputation
Listen, Engage, Respond:
How to Develop Loyalty and Reputation
With Social Media
2012 Montana Nonprofit Association
1. Start listening
2. Develop a social media policy
3. SMMS is the best
4. Register and train
5. Use a community manager (no silos)
Sentiment Analysis
CrowdsourcingConversation-Building
Value-Adding
Learn to Scale…
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