Linda Richardson

LINDA RICHARDSON AREA OPERATIONS MANAGER

570 N. Carpenter Road Titusville, Florida 32796 (727)647-0285 Misszone4@gmail.com

SUMMARY

Seventeen (17) years with Fortune 500 Company: noted as the 2nd largest Hardware Retail Big Box Company and during this time operated in different forms of management. Fourteen (14) years as Area Operations Manager with largest sales performing Region within the company. Operated a Market of 17 stores with sales of $595 million annually. Outstanding commitment that consistently produces win-win results for employees, customers, and company. A highly organized, detail oriented leader with over 17 years of experience providing thorough and skillful administrative support to store employees, management staff, Region, and Corporate in order to maximize bottom line profits.

EXPERIENCE

Lowe's Companies, Inc., Tampa, Florida

Area Operations Manager Feb 2001 ñ Feb 2016

§ Responsible for overall operational efficiency of 17 (22 for 2 years) individual locations with an annual revenue stream of over 595 million.

§ Monitored the financial impact of operational processes through reporting and trend analysis and worked with store management to make improvements that mitigate wasted expense and optimize the bottom line performance. Led team to make positive financial impact for their locations and entire market.

§ Cascaded new company programs for omni-channel and marketing platforms as a Regional Enrollment Manager. Worked closely with the Market Directors, Store Management and store level associates to ensure realization of initiatives. Reported risks up to Corporate Office.

Linda Richardson

§ Conducted annual and focus reviews to identify risks in operational programs and processes. Worked directly with Store Management, Loss Prevention, and Human Resources on root cause analysis and implement of action plans to ensure all performance deficiencies were corrected.

§ Delivered training and development of senior store leadership teams and directly mentored over 50 Store Managers and assisted 2 newly promoted Market Directors.

§ Quarterly and then annually completed close outs working with store management teams to find lost monies through discrepancies and correct them to put this back on their financial line. On average was able to quarterly add $100,000 plus to the bottom line of the market at a minimum.

Lowe's Companies, Inc., Melbourne, Florida

Asst. Store Manager Jan 2000 ñ Feb 2001

§ Oversaw store programs through effective delegation and management of work, employees, time and resources in a 45 million dollar sales location. Ensured that the customer's experience was to the company standards and expectations.

§ Secured appropriate staff coverage and assisted in recruitment/selection process to meet customer demand.

§ Ensured store compliance with all safety procedures. Completed daily safety walks and conducted follow up on all violations.

§ Ensured merchandising standards and sales optimization were a top priority for the team. § Had front end, cashiers, credit, installed sales, receiving, delivery, and special order sales

area directly report to me besides running entire store as a manager on a daily basis. § Responsible for 120 plus employees and supporting management staff in store as well as

Store Manager. § Increased sales and maximized profit margins through forecasting, sales reports, store

promotions and managing inventory. § Ensured all company policies and procedures were followed by store associates to

maximize bottom line profit.

Lowe's Companies, Inc., Melbourne, Florida

Administrative Department Manager Oct 1998 ñ Jan 2000

§ Ran overall front end operations and back end operations to include cashiers, receivers, cash office, daily business, special orders, tax exempt, and overall operational tasks.

§ Ensured all company policies and procedures were followed by store associates to maximize bottom line profit.

Linda Richardson

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EDUCATION General Study

Eau Gallie High School

Melbourne, Florida 32935

1977 ñ 1980

General Study

§ I studied general studies and gained life skills to prepare me for the real world and the workforce ahead of me.

§ Completed classes required for General Studies Diploma and have obtained the General Studies Diploma Certificate.

PROFESSIONAL DEVELOPMENT

§ Time Management Training § Covey Group Leading Virtually § Lowe's Inspirational Leadership § Lowe's Front Line Leadership Development

§ Lowe's Change Agent Training by The Conner Group§ Implemented and worked on many different projects for Corporate Office to include Hurricane Preparedness Manual, Daily, Weekly, and Monthly Manager Checklist, New Store Opening Site with all updated information to match our new model to name only the most recent projects.§ Strategic Business Change Management § Leadership Development Management§ Multi-unit Retail Management§ Expense Control and Financial Performance§ Rolling out new processes, policies and procedures and training the teams

Linda Richardson

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