Lightning talk 5 minutes NormaLeistiko@mac.com

Just a thought

Train volunteers through chat

Volunteer

On Line Training for Chat

• Honor your co workers• Formula Train -

a starting place

L NET can get more volunteers

• More Volunteers • Offer experience & chat training • PR, Great experience• Get MLS MLIS students to volunteer• PR, visit Emporia (I can easily give the PR)

Basic training Lnet the same

• ADDITIONAL TRAINING IS online THROUGH THE chat chat chat

• VOLUNTEERS WOULD STILL HAVE TO GO TO EMILY'S TRAINING TO GET PASSWORDS ETC

Then live training

Volunteers go to Emily’s training and get log on and technical info and test

THEN VOLUNTEERS COULD LOG ON AS AN L-NET LIBRARIAN SAME DAY OR NEXT DAY

• So immediately they are on LINE• But answer only calls from mentor• They need to see what it is like

• Volunteer CHATS• Volunteer

answerscalls from“mentor” onlyfor a weekor month

MentorLearn says

• Page set up suggestions 3 tabs• Sites to search simplified .edu .gov• Prank calls or calls from P.E. Nis or Willi

• Page set up suggestions 4 tabs

>

• Sites to search simplified .edu OR .gov

MentorLearn says

• Prank calls or calls from P.E. Nis or Willi• Mentor helps you find:

http://www.oregonlibraries.net/crisis• Suggestions of MentorLearn:

Great Resources, BUT I couldn’t find them

Business world and customers are whom you work with too Demming training

• Dr. W. Edward Deming and Quality Control• Customers treat well• Our customers are library patrons• In business a CO-WORKER IS A CUSTOMER

TOO• Treat Co-WORKER AND Volunteers as treat

customer/patron

Volunteers and Co-Workersare PATRONS TOO

• Honor co workers and volunteers• Training through chat• Quick and easy and accessible