Lesson 1

Lesson 2

Extended Exercises

Checkpoint

AgendaUNIT GOALS

1. Leave and take a message

2. Check in and check out

3. Request housekeeping services

4. Comment on a hotel and its related services

5. Write about a hotel or a trip

3

3

3

Lead-in

Listening

Speaking

Reading

Writing

Lesson 1

Sitcom: Can I Take a Message?Scene 1

Exercise C

3 Exercise A

Exercise B

Lead-in

3

Exercise A A. Check whether each statement is true (T) or false (F).

True False

1. Cheryl is in the office when the □ □

phone rings.

2. Mr. Rashid answers the phone □ □

and takes messages.

3. All three callers are clients of Top □ □

Notch Travel.

4. Mrs. Beatty is calling from her □ □

hotel room.

5. Mrs. Beatty is happy about her hotel. □ □

6. Mr. Rashid is traveling to Rio. □ □

7. Mr. Rashid would like to have □ □

breakfast in his hotel.

8. Cheryl will call each person back. □ □

Exercise BB. Write the reason why each person calls Top Notch Travel.

1. Mrs. Beatty

________________________________________________________

2. Mr. Rashid

______________________________________________________________________

3. Ms. Nobak

______________________________________________________________________________________________

. Mrs. Beatty is not happy about her hotel. There is no bellman.

Mr. Rashid wants a cheaper hotel in Budapest. A hotel without breakfast is OK.

Ms. Novak wants to bring her cat with her to the hotel in Rio. She also wants a king-size bed in her hotel room.

Exercise CC. Complete the incorrect message Mr. Evans gives Cheryl.

“Let’s see. Mrs. Beatty wants a cheaper ________( 1 ). Mr. Ras

hid isn’t satisfied with his ________( 2 ). And Ms. Novak thinks t

he _________( 3 ) needs a king-sized ________( 4 ).”

cat

breakfast

bellman bed

Part 1 Could You Take a Message? Part 2 Phone Messages

Part 3 Check In and Check Out

New Words

Part 5 Hotel Arrangements3

3

3

Listening

Part 4 I Want to Reserve a Room.

Part 1 Could You Take a Message?Listen to the conversation and answer the questions.1. What is the name of the caller?

a. Nick b. Nate c. Neil

2. According to the girl, her father:_______.

a. is not home b. is on another line c. can’t come to the telephone

3. What is the man’s telephone number?

a. 598-7482 b. 587-4728 c. 589-7248

4. The man tells the girl _______.

a. that he will call again sometime after 7:00 PM

b. to ask her father to call him later

c. that he will drop by around 8:30 PM

5. What does the girl refuse to tell the caller?

a. her age b. her name c. her address

a

c

c

b

b

Part 2 Phone MessagesListen to the phone messages. Complete each message slip, according to the information you hear.

IMPORTANT MESSAGEFOR: Judy Diller

□Mr./ □Ms./ □Mrs./ □Miss Marc Pearl

Phone number:__________

□Telephoned □Please call

□Came to see you □Will call again

□Wants to see you □Returned your call

Message:____________________________

PHONE MESSAGEFOR: Hank Pitt

□Mr./ □Ms./ □Mrs./ □Miss ______

Phone :__________

□Please call □Will call again

□Wants to see you □Returned your call

Message:____________________________

A Message For YouFOR: Collin Mack

□Mr./ □Ms./ □Mrs./ □Miss __________

Phone :__________

□Called □Please call back

□Came to see you □Will call again

□Wants to meet □Returned your call

Message:____________________________

WHILE YOU WERE OUT…FOR: Patricia Carlton

□Mr./ □Ms./ □Mrs./ □Miss_______ called.

Phone :__________

□Please call back

□Will call again

Message:____________________________

He’ll be at the Savoy Hotel for two days.

Vicky Denkus

444-0987

Will be at this number till six o’clock.

Carol Braun

Will call again next week.

Sam Hill

He will be at the meeting at 3:00.

Part 3 Check In and Check Out

Conversation 1

Conversation 2

3

Conversation 1Listen to the conversation and answer the questions.

1. For which day does the man make a reservation finally?

___________________________________________

2. For what day did Mr. Nelson make a hotel reservation?

___________________________________________

3. What is taking place in the city that makes getting another room almost impossible?

___________________________________________

4. How much is the initial discount on the honeymoon suite after Mr. Nelson complains about the hotel service?

___________________________________________

5. How does Mr. Nelson respond when the hotel clerk offers to provide him with a free room on his next visit?

___________________________________________

19th

There is a conversation going on in town.

10%

He said that it’ll be a long time. / He implies that he might not visit again because of the problems he has had.

18th

Conversation 2Check whether each statements is true (T) or false (F).

True False

1. The guest is leaving the hotel. □ □

2. The guest asks for spring water. □ □

3. The guest pays cash. □ □

4. The guest is going to the airport. □ □

Part 4 I Want to Reserve a Room.Listen to the conversation and answer the questions.1. For which day does the man finally make a reservation?

a. March 20th b. March 21st c. March 22nd

2. What kind of room does the man prefer?

a. a non-smoking room b. a smoking room c. either one is okay

3. Why doesn’t he want to reserve the suite?

a. It doesn’t have a nice view.

b. It doesn’t come with a sauna bath.

c. It’s too expensive.

4. How much is the man’s room Including tax?

a. 80 dollars b. 88 dollars c. 96 dollars

5. How do you spell the man’s name?

a. Maxner b. Maexner c. Mexner

Part 5 Hotel ArrangementsListen to a passage and fill in the blanks.

1. What’s the purpose of letter? ___________________________

2. Between 22nd July and 30th August, guests will need ______ bed

(s) in the hotel.

3. When will the guests need the packed lunch? ________________

___

4. Who wrote the letter? ________________

to confirm the hotel arrangements

66

on the day of departure

hotel manager

New Words

accommodation n. （酒店、火车、船等提供的）住宿膳食服务

additional adj. 追加的；附加的；额外的alright adv. （ =all right ）好的arrangement n. 安排 book v. 预订，预约cancellation n. 取消，作废confirm v. 确认contract n. 合同convention n. 大会，会议

New Wordsdiscount n. 减价；折扣grateful adj. 感激的，感谢的honeymoon n. 蜜月inconvenience n. 麻烦；不便之处inn n. 旅馆，客栈packed lunch （三明治、水果等）盒装午餐plus prep. 和，加上renovation n. 修复；装修，整修sauna n. 桑拿（浴室）schedule n. 时间表suite n. （旅馆的）套房throw in 免费添加，额外奉送

Speaking

Check In

3 Conversation Model

Conversation Pair Work

Conversation ModelRead and Listen

A: Hi. I’m checking in. The name’s Baker.

B: Let’s see. That’s one double for two nights. Non-smoking?

A: That’s right.

B: How do you want to pay?

A: Here’s my card. By the way, is the restaurant still open?

B: Actually, you’d better hurry. It closes at 9:00.

Rhythm and intonation practice

Now listen again and try to imitate. Pay attention

to the stress pattern.

Conversation Pair WorkRole-play checking in. Discuss the room features you want. Ask about the hotel facilities in the pictures.

A: Hi. I’m checking in. The name’s _________.

B: ___________...

Continue the conversation in your own way.

Fitness center

sauna

poolgift shop

business center

HOURS9a.m.to.5 p.m.

HOURS8:00 to 21:00

HOURS6a.m.to.510p.m.v

HOURS11a.m.to.8

p.m.

HOURS6a.m.to.9 p.m.

Reading

3

3

3

Topic Preview

Text A

Text B

Vocabulary Exercises

Vocabulary Activity

Topic PreviewWhat do you know about different currencies? Look at the pictures and tell the name and country of each currencies.

1.___________ 3.___________2._____________

4.______________ 5._____________ 6._________________

dollar; U.S. A. won; DPRK ruble; Russia

dollar (CAD); Canada won; ROK Euro; the European Union

Topic Preview

8._______________7._______________rupee; India pound; British

Text A

3 Text

Comprehension Check

Text ALook at the hotel bill. How many nights did the guest stay at the hotel?

Ms. Soo-Jin Hong ROOM 1102Paradise Apt. #105-511 ARRIVAL 19/01/06Myungil-dong, Gangdong-gu DEPARTURE 25/01/06Seoul, Korea 134-756 TIME 15:52DATE REFERENCE DESCRIPTION AMOUNT19/01 09562 Limousine 19.0019/01 00:06:22 Overseas Call #1102 2.5019/01 Room #1102 75.0020/01 00:00:10 Local Call #1102 .2520/01 Coffee Shop 7.9020/01 130354 Internet access 15 mins. 3.0020/01 130356 Internet access 15 mins. 3.0020/01 Room #1102 75.0021/01 130356 Photocopies 47.6321/01 Minibar #1102 2.8521/01 Coffee Shop 5.5021/01 00:00:08 Local Call #1102 .2521/01 Room #1102 75.0022/01 00:00:04 Local Call #1102 .2522/01 00:31:10 Overseas Call #1102 12.9022/01 Room #1102 75.0023/01 Minibar #1102 5.0023/01 Coffee Shop 6.9423/01 00:30:40 Overseas Call #1102 12.5023/01 Room #1102 75.0024/01 Minibar #1102 1.0024/01 Room #1102 75.0025/01 Coffee Shop 5.1025/01 09563 Limousine 19.00

BALANCE 604.57 (Euro)TOTAL INCLUDING VAT* 645.46 (Euro)VAT 7.00% 40.89 (Euro)GUEST SIGNATURE Soo-Jin Hong*VAT=Value Added Tax

Comprehension CheckNow please answer the following questions.

1. How much did the guest pay in Euros for the total bill including tax?

_____________________________________________________

2. How many phone calls did the guest make? How many times did the guest use the Internet?

_____________________________________________________

3. What was the cost of the room per day?

_____________________________________________________

4. How much did she spend on local calls?

_____________________________________________________

5. What other services did the guest use?

_____________________________________________________

The guest made six phone calls. She used the Internet twice.

645.46 Euros.

75 Euros.

75 cents.

Limousine, coffee shop, photocopy, and minibar.

Text B

3

3 Warm-up

Text

Comprehension Check

Critical Thinking

Warm-up

1. What is the most important factor for you in choosing a

hotel—price, location, etc.? Give your reasons.

2. Have you ever stayed in hotels? For What reason? What

kind of experience have you got?

Warm-upReading Strategy: critical thinking

Use critical thinking to answer questions that ask for your opinion.Discuss with a partner the questions that follow each of these statements.1. Stella Meyer is 70 years old. She likes to travel, but she has some difficulty with stairs. ● If Stella Meyer has difficulty with stairs, what does she need? ● What else might be important to an older person?2. Carl Ryan loves to see plays and musicals. ● What kind of location would be important to him in a hotel?3. Mark and Nancy Birdsall are traveling with their kids. ● What might be important hotel qualities for children? ● What might be important for parents?4. Lucy Lee loves a hotel that is very comfortable. ● What makes a hotel comfortable?5. Burt and Susan Rey are very active. They run and exercise every day. ● What would be important for them in a hotel? ● Why might location be important ？

Text BRead the hotel guide for New York City. Which hotel sounds attractive to you?New York City has some of the best hotels in the world—and, believe it or not, some are not too expensive. But here are our picks for “the best of the best.”$$$$ Very expensive$$$ Expensive$$ Moderately priced$ BudgetMost famous hotelThe Plaza Hotel $$$768 Fifth Ave. (at 59th St.)800 441-1414805 rooms

Located at the southeast corner of New York’s fabulous Central Park, The Plaza is as near as it gets to the best shopping along New York’s famous Fifth Avenue. This 1907 hotel, with its beautiful fountain, is a famous location in many popular movies and books. Movie stars and the rich love to get married there.

4 restaurants, excellent full-service spa and health club, concierge and ticket desk, car-rental desk, business center, 24-hour room service, babysitting, laundry.

Text BBest service at a low price

The Broadway Inn $$

264 W. 46th St. (at Eighth Ave.)

800 826-6300

41 rooms

Impeccably clean and very comfortable, this hotel is a real winner. Suites can be a great deal — with sofa, microwave, mini-fridge and lots of closet space. Located right in the noisy Theater District, the hotel is peaceful and quiet inside. Best of all are the attentive staff who work hard to make their guests happy. There is a special phone number in case guests have questions while they’re out sightseeing. Note: This four-story hotel has no elevators.

2 restaurants next door, concierge, fax and copy service

Text BMost interesting hotel

Hotel Chelsea $$

222 W. 23rd St. (between Seventh and Eighth Aves.) 212 243-3700

400 rooms, 100 available to travelers

If you’re looking for the usual hotel comforts, go elsewhere. But if you’re looking for atmosphere — the New York of artists, actors, and writers — this is the only place to stay. Well-known novels and plays were written here. And artists and writers live here even today. This 1884 Victorian hotel has beautiful cast-iron balconies and a busy lobby filled with artwork. Rooms are simple, but generally large. Everything is clean, but don’t expect new. Not all rooms have air-conditioning. There’s no room service, but the staff will be happy to help you order from local restaurants or take your clothes to the cleaners.

Restaurant, bell service, lounge

Text BBest health club

The Peninsula-New York $$$$

700 Fifth Ave. (at 55th St.)

800 262-9467

241 rooms

The Peninsula Hotel is a place to see. Every room is high-tech with remote controls for lighting, music, TV, and air-conditioning — even in the bathroom! As a matter of fact, the huge marble bathrooms may be the most beautiful in New York City. Wonderful food service and a very helpful concierge desk (“We’ll do anything guests ask, as long as its legal.”), and one of the biggest and best spa and health clubs on the roof, make this quite a hotel.

Valet parking, 2 restaurants, lounge, tri-level rooftop health club and spa with heated pool, exercise classes, whirlpool, sauna, and sundeck, 24-hour concierge, business center, 24-hour room service, in-room massage, babysitting, laundry service.

Text BFor the budget-minded

The Habitat Hotel $

130 E. 57th St. (at Lexington Ave.)

Built in 1999, offers inexpensive — but small — rooms with style. Near shopping.

The Hotel Newton $

2528 Broadway (between 94th and 95th Sts.)

A nice inexpensive hotel. Large rooms, firm beds, and very clean.

The Lucerne $$

201 W. 79th St. (at Amsterdam Ave.)

Want comfort and service without paying high prices? Large rooms. Great for kids.

Casablanca Hotel $$

147 W. 43rd St.

Free breakfast, coffee, tea, and cookies all day.

Free passes to a nearby health club.

Small rooms.

Unusual Moroccan theme.

Comprehension CheckComplete the sentences. Circle the letter of the correct answer.

1. What does the word “pick” (Para. 1) mean?

a. suggestion b. choice c. favorite

2. Which is not the convenience provided by the Broadway Inn?

a. mini-fridge b. a special phone number c. sightseeing

3. Which one is not the reason that people who are looking for atmosphere should come to Hotel Chelsea.

a. it is frequented by artists, actors, and writers.

b. it has beautiful cast-iron balconies and a busy lobby filled with artwork.

c. it’s staff will be always happy to help.

4. The Hotel Newton is ________.

a. expensive b. moderately expensive c. cheap

5. Which hotel can provide service of looking after children?

a. the Lucerne b. the Peninsula-New York c. the Broadway Inn

b

c

c

c

b

Critical ThinkingUse the hotel listings in the reading to complete each statement. Think and explain your answers.

Features The Lucerne Casablanca Hotel The Habitat Hotel

Near Shopping

Small rooms with style

Free breakfast

Large rooms, great for kids

Moroccan theme

Free passes to health club

Comfort, service, moderate price

Vocabulary ExercisesComplete the sentence with a word or phrase in the box. Each one can only be used once.

1. Although her own children are always left alone at home, she wants to earn the extra cash from __________.

2. I am looking for my blue shirt, has the __________ come back yet?

3. He played the __________ suitor, complete with roses and bonbons.

4. All the spectators were amazed by the __________ endurance of this marathon runner.

lobbying attentive fabulous babysitting

budget laundry fountain massage

babysitting

laundry

attentive

fabulous

Vocabulary Exercises

5. You shall frequent that library, because it’s the __________ of information.

6. The traditional Chinese medical science Gua Sha as well as ________ both have the function of stimulating the blood circulation.

7. We even fail to make ends meet, so a new car will not be part of our ________ this year.

8. The respectable old man spares no efforts in _________ for stronger environmental safeguards.

lobbying attentive fabulous babysitting

budget laundry fountain massage

fountain

massage

budget

lobbying

Vocabulary ActivityChoose from the hotel services and facility, and fill in the blank with what the person might use.

1. Frank is an athlete, and he needs to exercise to maintain his state. __________

2. Tom, a sales manager, has to finish a project for work since its deadline is tomorrow’s evening. __________________________

3. Having gone through a tough examination, Jamie would like to relax thoroughly. ____________

4. In order to give a pleasant surprise to her little daughter at home, Jennifer needs to buy a present. ______________

room services laundry wake-up service minibar

shoe shine babysitting Internet connection airport shuttle

bell service photocopying fitness center sauna

gift shop pool business center

fitness center

business center, internet connection

sauna

gift shop

Vocabulary Activity

5. Amanda loves swimming so much, and it is no exaggeration to say that she cannot live without water. ____________

6. After three hours’ sightseeing, John has a dry mouth. ____________

7. Mary has completed her tour, and her flight leaves at 3:00 in the afternoon. ____________

8. Careless Tim spilled coffee all over his shirt and Nikes. _______________

9. David has to hold an emergent meeting in the early morning. _____________________________

10. Joe needs twenty copies of this memo to distribute to his clients. ______________

room services laundry wake-up service minibar

shoe shine babysitting Internet connection airport shuttle

bell service photocopying fitness center sauna

gift shop pool business center

pool

minibar

airport shuttle

shoe shine, laundry

wake-up service, business center

photocopying

Writing

3

3

Step 1

Step 2

Step 3

Step1Choose a hotel you know (or you can simply make up an imaginary hotel). List the important information of the hotel. You shall include some of the following factors such as hotel name, location, price, atmosphere, room size, cleanliness, services and so on.

Step 2Discuss with your group members, exchanging (or brainstorming) the details of this hotel.

Step 3

Write a description about the hotel for a hotel guide book. Make sure that most of your description will be in simple present tense.

Reference Sample

Step 3

Situated on the sunny Coast, Hapuna Beach Prince Hotel presents a flowing, contemporary Hawaiian style where guests experience the true essence of rejuvenation. Arriving at Hapuna Beach Prince Hotel is like coming home, even if you’ve never been here before. Most returning guests are greeted by old friends—the same warm, kind and caring staff who have been greeting the same guests by name, year after year. And like our staff, our service and amenities maintain that high level of quality and hospitality. Part of our signature “Prince Pleasures” service include: ● Cool, moist towel and orange juice upon arrival ● In-room mini chill box with bottled water replenished daily ● Complimentary shuttle service to and from neighboring sister property, Mauna Kea Beach Hotel ● Complimentary locking safe for valuables in each guest room ● Complimentary valet and self-parking on site ● Complimentary admission to Fitness Centers at both Hapuna Beach Prince Hotel and Mauna Kea Beach Hotel ● Complimentary shampoo, conditioner, body lotion ● Complimentary use of hair dryer, bathrobe, slippers, and iron/ironing board ● Complimentary beach/pool towel service ● Start off now! What else are you waiting for?

Reference Sample

Lesson 2

3

3

3

Lead-in

Listening

Speaking

Reading

Writing

Lead-in

Sitcom: Can I Take a Message?Scene 2

Exercise C

3 Exercise A

Exercise B

3

Exercise AA. Check the problems Mrs. Beatty has at the Candle Inn.

□ There is no Internet connection. □ They didn’t pick up the laundry.

□ There is no elevator. □ There is no bellman.

□ There is no pool. □ There is no room service.

□ She has a smoking room. □ She doesn’t have a king-sized bed.

□ They didn’t turn down the bed. □ They didn’t make up the room.

□ The towels are dirty. □ They didn’t take away the dishes.

□ There are students everywhere. □ There is no fitness center.

Exercise BB. Complete the sentences. Circle the correct words.

1. Mrs. Beatty is in a hotel in (San Francisco/Los Angeles).

2. She’s in Room (540/514).

3. Her room is on the (fifth/seventh) floor.

4. She says her hotel is not very (expensive/nice).

5. There are a lot of (movie stars/students) at the hotel.

6. Mrs. Beatty is at the (wrong/right) hotel

Exercise CC. Complete the conversation with the words you hear.

Oh! Well! I’d better call 1____________.

How will you get your bags to 2 ______________?

I’m sure I can find 3____________ to help. I’ll say I’m 4____________. I’ll be fine.

OK. Good luck.

a taxi

the front desk

a studenta movie star

Listening

3

3 Part 1 Select a Hotel Room

Part 2 At the Hotel Reception

Part 3 Which Hotel Do You Like?

New Words

Part 1 Select a Hotel RoomHotel room features.

a single room a double room a suite

a twin-size bed a queen-size bed a king-size bed

Part 1 Select a Hotel Room

Listen carefully to the conversations. Write the hotel room features the guests needs.

1. ___________ 2. ___________ 3. ___________ 4. ___________

___________ ___________ ___________ ___________

___________ ___________ ___________ ___________

smoking non-smoking a rollaway bed

double

non-smoking

double

smoking

rollaway

king-size bed

rollaway

suite

non-smoking

Part 2 At the Hotel ReceptionComplete the dialog by filling in the missing sentences.

Conversation 1

Conversation 2

Conversation 3

3

3

Conversation 1After a long journey from Heathrow, John finally arrives at his hotel in King’s Cross. He goes to the reception area to check in.

Receptionist: Hello. Can I help you?

John: Yeah hi, I’ve got a reservation, my name is John Arquit.

Receptionist: 1___________________________________________

John: Yes, a shared room, but perhaps I’ll stay longer.

Receptionist: 2___________________________________________

John: Yes, of course. How much is that?

Receptionist: 3___________________________________________

John: Here you are.

Ah, yes. You booked a shared room for one week?

OK, but let us know as soon as you decide.

It’s $18.50 for a shared room. Can I see your passport?

Conversation 2John is checking in at his hotel in King’s Cross. He asks the receptionist some questions about the hotel. What does he ask ？ Write them down on the blanks.

Receptionist: Here’s your room key, it’s number 13, on the first floor.

John: 4______________________________________________

Receptionist: Yes, it’s over there.

John: 5______________________________________________

Receptionist: Yes, we have lockers available, they cost $2.00 a day.

John: 6______________________________________________

Receptionist: Yes, of course, we have 24 hours reception.

John: 7______________________________________________

Is there a lift? My case is very heavy!

Oh one other thing, is there somewhere I can put my valuables?

OK. And the hotel is open all night?

OK, I think that’s everything, thanks.

Conversation 3Listen to the conversation, then answer the following questions.

1. Peter thinks the hotel is ________.a. great b. OK, but he has some complaints

c. terrible, and wants to leave immediately2. Peter thinks the breakfast __________.

a. is too early b. is too small c. tastes horrible3. What’s the problem with the roommate? a. He’s noisy when he’s asleep. b. He’s noisy when he comes in the room at night. c. He invites his friends round for parties every night.4. The problem with the heating is ________. a. the room is too hot b. the room is too cold c. sometimes it’s too hot and sometimes it’s too cold5. John suggests they should _____________. a. call an engineer b. repair the heating themselves c. call reception6. How many times does John make a request? a. Once b. Twice c. Three times

b

a

a

b

c

b

Part 3 Which Hotel Do You Like?Listen to the details of these fictional hotels and then put the name of the corresponding hotel in the table.

The Sunset Hotel, The Queen’s Hotel, The George Hotel, The Townhouse Hotel

1 serves large portions of food

2 lies in the centre of London

3 is good for shopping on a rainy day

4 is well located for someone attending an exhibition

5 is in a good position if you are a fan of the British Royal family

The George Hotel

The Townhouse Hotel

The Sunset Hotel

The Queen’s Hotel

The Sunset Hotel

New Wordsatmosphere n. 气氛cheerful adj. 愉快的，高兴的en suite adj. 成套的，构成一体的enormous adj. 巨大的，庞大的ensure v. 确保，保证facilities n. （为某种目的提供的）设施（如房屋、设备、服

务等）heating n. 供暖系统，暖气设备king-sized adj. 特大号的locker n. 有锁的衣物柜Madame n. 太太，夫人maintain v. 维持，保持

New Wordsoversleep v. 睡过头passport n. 护照personalize v. 使个性化；使（某物）符合某人的特定需求princess n. 公主；王妃queen-sized adj. 大号的rollaway bed 滚移式折叠床roommate n. 同屋者，室友shared room 共用的房间situate v. 位于snore v. 打鼾，打呼噜 valuable n. （常用复数）贵重物品；私人财产wink n. 眨眼not get a wink of sleep/not sleep a wink 无法入睡

Speaking

Interaction. I’ll Take Care of That Right Away!

Conversation Strategy3

Conversation Strategy Conversation Strategy: confirming understanding

When giving or taking messages over the phone, be sure to confirm the

information both for yourself and for the person you are talking with.

Use the following expressions to confirm information for yourself.

• Would you mind repeating that?

• Could you please say that again?

• Could you please spell that again?

• Let me see if I got that right. Your name is spelled _______?

Use the following expressions to confirm that the other person understands the

information:

• Could you please read that back for me?

• Did you get that?

• Would you like me to repeat that?

• Would you like me to spell that for you?

Interaction. I’ll Take Care of That Right Away!

Step 1 Pair Work

Step 2

3

Step 1 Pair WorkChoose a guest. Tell your partner what the guest is saying.

Step 2Role-play telephone conversations between one of the guests and a hotel front desk clerk. Use the pictures or other ideas.

Reading

3

3

Topic Preview

Pre-reading Questions

Text C

Topic PreviewRead the online articles about different types of accommodation.

Pre-reading Questions

1. What qualities of a hotel make it immortal?

2. Do you know about some domestic / foreign hotels which have

special stories? Share with us.

Text C

3

3

Text

Understanding the Structure of the Text

Vocabulary Exercise

Grammar and Structure

Text CThe Palace Hotel

Para 1 Inspired by a dreamer, William Ralston, the Palace Hotel was the result of one man’s dream of turning the city from a small town into a metropolis, simply by building a hotel of timeless elegance and unprecedented luxury.

Para 2 Ralston commissioned an architect to study Europe’s finest hotels and make them pale in comparison. To finance his dream and its $5 million price tag, he exhausted his banking empire. Just weeks before the Palace’s grand opening, he was told the Bank of California would close. The next day, Ralston’s body was found floating in the San Francisco Bay. His partner, Senator William Sharon, was undeterred in fostering the dream. On October 2, 1875, the Palace Hotel opened its doors to great acclaim.

Para 3 When the Palace Hotel opened its doors in 1875, the Garden Court was the carriage entrance to this grand hotel. A parade of famous guests visited San Francisco’s Palace and stood in awe of its magnificence.

Text C Para 4 Admirers were awed by the hotel’s four hydraulic elevators known as “rising rooms.” Now guests could reach the hotel’s top floors without effort. Each room was equipped with an electronic call button so that every guest’s whim was met quickly and fulfilled completely.

Para 5 Then, in 1906, a big earthquake shook all of San Francisco. The Palace survived the quake, but was destroyed by fires that engulfed the city in its wake. In 1906, following the earthquake, the Palace closed its doors for the first restoration. Three years later, the carriage entrance was transformed and the Garden Court was unveiled. Since its debut in 1909, the Garden Court has been recognized as one of the world’s most beautiful public spaces.

Para 6 The grand hotel went down in a blaze of glory and was gutted by flames, not reopening until 1909. Afterwards, its beauty was enjoyed by many generations of society’s elite. Decades had passed since the 1909 re-opening and San Francisco’s “Beauty” was in desperate need of attention. In January 1989, the Palace closed its doors for a major restoration. When restoration began, the people of San Francisco were eyeing the plans for the hotel. Everyone was assured that the goal was to restore the hotel to its 1909 elegance, with concern on the Garden Court in particular.

Text C Para 7 With its incredible architecture, dome stained glass ceiling and Austrian crystal chandeliers, the Garden Court used to be the site for some of the nation’s most prestigious events. In 1919, President Woodrow Wilson hosted two luncheons in support of the Versailles Treaty which ended World War I. In 1945, the official banquet honoring the opening session of the United Nations was held in the Garden Court.

Para 8 Two years later, the restoration was complete and San Francisco witnessed the rebirth of the Palace Hotel. The Garden Court was everything everyone had hoped it would be. It was, once again, one of the most beautiful places in the world.

Para 9 Over the years, the Garden Court has become part of San Francisco history. The Garden Court holds many memories for many people. Shared stories of engagements, weddings, elegant dinner dances, fabulous parties and fond childhood celebrations make the Garden Court a truly magical place. We hope you will allow us the opportunity to add magic to your special event. We promise wonderful memories of your experience in the Garden Court.

Para 10 And history, shall we say, was made again.

Understanding the Structure of the TextRead the text again and discuss with your partner the structure of the text, then try to fill in these blanks.

I. The foundation of the Palace Hotel. (Paras 1-2)

A. 1___________________ leads to the building of the Palace Hotel. (Para 1)

B. Ralston killed himself because 2___________________________. (Para 2)

II. The Palace Hotel attracted the guests by its 3___________ and 4___________

________. (Paras 3-4)

III. This part relates the two restorations the hotel experienced. (Paras 5-8)

A. The first restoration is to 5_________________________________. (Para 5)

B. The second restoration is to 6____________________________. (Paras 6-8)

IV. The shared memories of many people in the Garden Court made it 7_________

________________. (Paras 9-10)

William Ralston’s dream

the Bank of California would close

magnificencefour hydraulic elevators

restore the hotel from the damage of the fire

restore the hotel to its 1909 elegance

the part of San Francisco history

Vocabulary ExercisePractice the usage of the following words, which you have learned in the text. Change the word form where necessary. Note that each one can only be used once.

1. A distinctive sign was suspended in the window of the hotel, which reads “Closed during __________.”

2.This monument was __________ in honor of the martyrs during the civil war, in which the soldiers fought bravely.

3. Shirt __________ brown by coffee, he has to send it to a laundry.

4. The spring tide __________ the beach houses, which left hundreds of people homeless.

5. They __________ her royally when she became the director of the company.

unprecedented debut engulf stain boom metropolis

fabulous banquet unveil restoration erect acclaim

restorations

stained

engulfed

banqueted

erected

Vocabulary Exercise

6. Penicillin, a kind of antibiotic drugs, was ____________ as the most important discovery during the 1940’s.

7. This __________ in adult education, in turn, helps to raise the intellectual standard of the whole county.

8. Her new series will ____________ next March on network television.

9. The early 1990s finds an _____________ tide of rural workers flooding into big cities in China.

10. Several new models were _____________ yesterday at the Motor Show.

11. Chicago is the ______________ of the Midwest in the U. S..

12. The audience were amazed at the ______________ endurance of a marathon runner.

unprecedented debut engulf stain boom metropolis

fabulous banquet unveil restoration erect acclaim

acclaimed

boom

unprecedented

unveiled

metropolis

fabulous

debut

Grammar and StructureUnderline the figurative usage contained in the following sentences and discuss their usage.1. With its magnificence, the Palace Hotel makes the finest hotels in Europe

pale in comparison.

_____________________________________________

2. In the day of its debut, the Palace Hotel was bathed in great acclaim of the citizens in San Francisco.

_____________________________________________

3. In 1906, a big earthquake shook all of San Francisco.

_____________________________________________

4. The Palace survived the earthquake, but was destroyed by fires that engulfed the city in its wake.

_____________________________________________

5. Two years later, the restoration was complete and San Francisco witnessed the rebirth of the Palace Hotel.

_____________________________________________

Writing

3

3

3 Step 1

Step 2

Step 3

Step 4 Writing

Step 5 Peer Feedback

Step 6 Rewriting

Step 1Complete the checklist by rating how important each hotel service is to you.

(1=not important at all, 2=not very important, 3=somewhat important, 4=very important, 5=can’t live without it!)

Hotel Service 1 2 3 4 5

Room Service □ □ □ □ □

Laundry Service □ □ □ □ □

Shoe Shine Service □ □ □ □ □

Wake-up Service □ □ □ □ □

Minibar in Room □ □ □ □ □

Internet Connection □ □ □ □ □

Fitness Center □ □ □ □ □

Business Center □ □ □ □ □

Other □ □ □ □ □

Step 2Think about the hotel you’re going to write about. Which of the services above does it have? Circle them.

Step 3In groups, review the factors that are most important to you in a hotel. Also talk about hotel services and facilities.

Step 4 WritingOn a separate piece of paper, write a first draft of your paragraph. Use the information in the above checklist.

Reference Sample:

I would prefer to stay at Hotel Chelsea. Although it does not have room services, nor very large and luxurious rooms, it has a special artistic atmosphere and can bring you back to the good old days. Besides, it is the favorite of many artists, actors and writers. They left a lobby filled with artwork. So lovely! I think if I could be there for a period of time, my artistic tastes would also be improved. So why shall I care about some trivial things. No shoe shine service? Forget about it, I would rather to do it myself. No business center? The purpose I am here is to throw all the business aside. No wake up service? I have very good biological cock plus a good quality mechanical clock. Since I can live without any of those routine services, and I am deeply captured by the description of Hotel Chelsea, I will not waver over my choice any longer. The time in Hotel Chelsea will be invaluable experience for me.

Step 5 Peer FeedbackMeet with a partner. Read each other’s paragraphs. After reading the paragraph, complete the Peer Feedback Checklist. Then give your partner your feedback.

Step 5 Peer FeedbackPEER FEEDBACK CHECKLIST

Yes No1. Is the paragraph interesting? □ □

If no, suggest ways to make it interesting. _______________________________ _______________________________ _______________________________2. Is the paragraph clear? □ □

If no, point out the parts that are not clear and suggest waysto make them clearer.

________________________________ ________________________________ ________________________________ 3. Is the new vocabulary used correctly? If no, □ □

underline the sentences that use the new vocabulary incorrectly.4. Are there any misspelled words or incorrect punctuation? □ □

If yes, circle the misspelled words and incorrect punctuation.

Step 6 Rewriting

Tell your partner to revise his or her paragraph based on your feedback. Revise your paragraph based on your partner’s feedback.

Extended Exercises

3

3

3

3

Cloze

Sequencing Sentences

Translation

Idioms and Proverbs

Project-leading Activities

Free Practice

Do You Know?

ClozeFill in the blanks with the words given in the box. Change the word form where necessary.

If you want a real vacation, stay with us at the White Sands Hotel on beautiful and quite Long Beach. Conveniently located off of highway 101, and just an hour away from New Orleans, our hotel offers an 1_______________ from your busy life.

We offer many of the features and amenities that you expect from a four-star hotel. And 2________________ travelers are happy to find our prices affordable!

Our newly-remodeled 3_________________ includes a sauna and an indoor/outdoor pool. The hotel offers two first-class restaurants. You can also order 4_________________ for any meal if you prefer to relax and dine in the privacy of your own room. Each morning we’ll 5_________________ the newspaper to your door.

fitness center babysitting service reservation deliver laundry

budget-minded room service escape available the front desk

escape

budget-minded

fitness center

room servicedeliver

Cloze

Each room comes standard with an iron and a hair dryer. If you call 6__________________, someone can pick up and wash your 7__________________. Extra towels and pillows are always 8__________________ in your room. Take advantage of our complimentary shoe shine service, too.

White Sands is the perfect place to bring your family. We offer a 9__________________ for children up to age 12 that includes a variety of activities.

Go to www.whitesands.com to make your10________________ today. We look forward to your visit!

the front desklaundry

available

babysitting service

reservation

fitness center babysitting service reservation deliver laundry

budget-minded room service escape available the front desk

Sequencing SentencesArrange the following sentences chronologically to the text.1. In 1875, the Palace Hotel opened its doors to great acclaim.

2. After the restoration, the carriage entrance was transformed and the Garden Court was unveiled.

3. Stricken by misfortune, the Palace was destroyed by fires that engulfed the city in the wake of an earthquake.

4. Inspired by a dream, Ralston commissioned an architect to study Europe’s finest hotels and make them pale in comparison.

5. Then, Senator William Sharon undertook the work of building the Palace Hotel.

6. However, after exhaustion of his banking empire, Ralston’s body was found floating in the San Francisco Bay.

( )— ( ) —( )— ( ) —( )— ( )4 6 5 1 3 2

TranslationTranslate each of the following phrases into English, and then put it in a sentence.1. 使人心生敬畏

2. 洁白如雪 / 惨白

3. 令全世界瞩目

4. 相比之下黯然失色

5. 好评如潮

stand in awe ofThe tourists from all over the world stand in awe of the grandness of Great Wall.

as white as snow/sheet/wool/flourThe paper made from this material is as white as snow.At this terrible news, her face became as white as sheet.

capture the world’s attentionThe fabulous achievements of Chinese people in recent years have captured the world’s attention.

make … pale in comparisonThe beauty of the Palace Hotel makes other hotels pale in comparison.

overwhelmed by the praises/complimentsAs the Palace hotel opened its door to the public, it was overwhelmed by compliments.

Idioms and ProverbsMatch the idioms and proverbs with their meaning, and then complete the following sentences with the idiomatic expressions. Change the word form where necessary.

Idioms and Proverbs1. bed and breakfast A. change one’s airline seat from one class of service

to a higher class of service

2. booked solid B. used to indicate that people are alerted to a

situation they had not been thinking about.

3. kick back C. a lodging house with an informal atmosphere

4. upgrade D. a hotel has no more space available for guests

5. wake-up call E. relax and enjoy your free time

1. “I’m sorry, ma’am, but I can’t make a reservation for you on the Fourth of July in Washington, D.C. All the hotels you requested are ______________.”

2. I’m just _____________ with some friends watching the ball game.

3. When the boy swallowed too many aspirin, it was a(n) _______________ to other parents to be careful about leaving medicine where children can find it.

4. If you’re going to Maine, I know a really great ________________ that’s located right on the coast.

5. When I was ready to board the plane, I noticed that there were just a few business class passengers, so I asked for a(n) __________!

booked solid

kicking back

wake-up call

bed and breakfast

upgrade

Project-leading Activities

◆Where would you like to go for vacation, at home or abroad?

◆ Use the Internet or a travel guide to find a Chinese hotel and a

foreign one. Compare the advantages and disadvantages of the

two hotels.

◆ Websites for reference

For Unit 3 online activities, visit the website at www.longm

an.com / topnotch.

Free PracticeLook at the pictures. Then complete the conversations.

1. A: Guest services. May I help you?

B: Yes, please. Could you bring up some ________________?

A: Certainly.

B: And I could use a ________________, too. My hair is wet, and I don’t see one in the bathroom.

A: Sure. We’ll bring those up right away. Anything else?

B: Oh, yes. I have a lot of dirty clothes. Could someone please ________________?

A: Yes, of course.

B: I think that’s all. Thanks!

towels

hair dryer

pick up the laundry

Free Practice2. A: Front Desk. May I help you?

B: Yes, I’d like to go for a swim. Is the ______________ still open?

A: No, I’m sorry, it closed at 9:00.

B: Oh. Well, maybe a workout. How about the ______________?

A: No, it also just closed.

B: Oh, no. Well, I guess I’ll have to do some work then. Is the ______________ still open?

A: No, I’m sorry, it closed at 6:30. But you do have high-speed Internet access in your room.

B: Oh, OK. Thanks.

pool

fitness center

business center

Do You Know?

FACTOID: TELEPHONES

Source: www.didyouknow.cd

There are more than 600 million telephone lines today, yet almost half the world’s population has never made a phone call.

Checkpoint

A. Listening Comprehension

B. Crossword Puzzles

C. Error Correction

D. Writing

3

3

A. Listening ComprehensionListen carefully to the conversations. Then listen again and write down the hotel service or services each person needs.

1. □ □ □ □ □ □ □

2. □ □ □ □ □ □ □

3. □ □ □ □ □ □ □

4. □ □ □ □ □ □ □

Room service

Laundry service

shoe shine service

wake-up

serviceextrahangers

extratowels

make uproom

B. Crossword PuzzlesLook at the pictures. Circle the six hotel services contained in the pictures. The words are across (→), down (↓), diagonal ( ), and sometimes backwards (←). ↘

Then write the hotel services on the lines. (Workbook P29)

B. Crossword Puzzles

Source: Created by Puzzlemaker at DiscoverySchool.com ____________________ _____________________

_____________________ _____________________

_____________________ _____________________

O R C N Q Y Z B S S N B

B R A T L L F H T Y O E

B A O B S A O X F H Z L

G Y B B I E A G R Q Y L

R B U Y S N V J G N W S

S B C H S R I B A F L E

S G I J W I X M T U S R

C N Y E H S T L X O U V

E Y Q Y C T X T D Q Z I

R O O M S E R V I C E C

Y R D N U A L C I N Z E

P R M E O X O X Y U G U

key

B. Crossword PuzzlesR S B

B A H E

A B O L

B I E L

Y S N S

H S R I E

I I M R

N T V

E T I

R O O M S E R V I C E C

Y R D N U A L N E

Gacross: roomservice down: bellserviceacross (backwards): laundrydiagonal: babysittingdiagonal (backwards): shoeshine, minibar

Key:

C. Error CorrectionThere is one error in each of the following sentences. Underline the error and make the correction.1. To be a peddler seems a come-down from his low expectations.

2. Mary loves John so much that she could follow him for the five corners of the world.

3. An engine to a machine is that a heart to a human being.

4. Without the much exaggeration I can say that I hardly slept a wink.

5. The old peoples sat on the bench, still as statues.

6. No boy and girl is to be seen in the room which is as dark like pitch.

7. From the time she was a year old, the princess had been shower with presents.

8. Growing old is like this: after a certain distance, every step we take in life we find the ice grow thinner below our feet.

high

to

whatthe 去掉

people

as

showered

growing

D. WritingWrite a paragraph about sightseeing. Use the questions as a guide.

What are the advantages of sightseeing?

What are the disadvantages of sightseeing?

How to prepare yourself well for sightseeing?

Are there any things you shall pay attention to?

What are the essential equipments of the trip?

Reference Sample

D. WritingReference Sample

When asked about why they go sightseeing, different people will offer different answers. Some people say they want something exciting and exotic, while others want to refresh and relax themselves. And still others go sightseeing to enrich their experiences and broaden their horizon. Despite these advantages mentioned above, some of its disadvantages cannot be ignored. Once you are on the road, you’ll encounter many nuisances. Your train may be too crowded. Though very expensive, you may find it hard to find a room in the local hotels. Your holiday may be spoiled by the illnesses on the journey. You may get lost in a strange city and can’t understand a word of the local language. Worse still, your wallet might be stolen, and you can’t find any friends or relatives to turn to. So you should be psychologically prepared for those inconveniences and do something about them. It is advisable that you take some medicines with you and book the room in advance. It would be of much help if you can learn a few words and sentences of the local language. And above all, remember to put your credit card apart from your wallet so that you can withdraw some money from a local bank in case your wallet is stolen.