Lec-30 & 31 Diveristy- Real Life Practices

A Harsh Bhargava Enterprise

S- 30 & 31

Diversity Management-Principles and Practices

Harsh Bhargava

[email protected]

mailto:[email protected]

Agenda

• Diversity?

• Why study Diversity?

• Real life practice- 0ne company per student

• Company policy

– Business advantage

– Research credit

• Collective learning

Apr-16 3© Harsh Bhargava 2016. All rights reserved.

Graphics copyrights acknowledged.

Diversity

• Not new–Indian ‘Varnas’ (outside appearance)

– Brahman, Kshatriya, Vaishya, Shudra

• China- no different



Diversity- as old as mankind

Varnas and Management



1. Brahmin

a. Professional knowledge as a manager/leader

2. Kshatriya

a. Fight the competition

3. Vaishya

a. Business accumen/ Entrepreneurship

4. Shudra

a. Worker: ‘Know your job’

Effective Manager- combination of all Varnas



DiversityDimensions-Three levels

Diversity- Definition

• “The variety of experiences and perspectivewhich arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation and other characteristics.”

• “Diversity is otherness or those human qualities that are different from our own and outside the groups to which we belong, yet present in other individuals and groups.”



Why study DM?

• Dimensions of Diversity affect performance, motivation, success, and interactions with others

• Diversity can enhance or lower

– Organisational Productivity

– Performance

– Employee morale (flexibility/creativity etc)

• Real life Practices on Diversity



Facebook



• Has introduced a training program for all employees around diversity.

• The main idea being - "companies that support a culture of diversity are the ones that flourish."

• Credits: Abha Maheshwari (Product Growth Manager, Facebook, California USA)

Dr Reddy’s Labs



• Diversity practice- Diversity through different modes of thinking

• Employ differently-abled persons

• Credits: Hibah Wasif (VVSB, Class of 2015)

ICICI Bank



• Diversity practice- Focused on women workforce

• Support for all activities which hinder working women

• No discrimination against differently-abledemployees

• Credits: Vamshi Krishnan (VVSB, Class of 2015)

Infosys



• Diversity practice- ACTION

– Audit inclusivity and diversity levels

– Create change agents

– Train the managers

– Initiate and implement alternate work models

– Organise and assist affinity groups

– Network with external bodies to bench mark practices

• Credits: Priyanka Rao (Class of 2015)

Why study DM?

• Dimensions of Diversity affect performance, motivation, success, and interactions with others

• Diversity can enhance or lower

– Organisational Productivity

– Performance

– Employee morale (flexibility/creativity etc)

• Real life Practices on Diversity- continued



ITC



• Diversity practice- Equal roles for women

– Like head of field sales force

• 18 women in front line field sales force

– FMCG/Cigarettes in Kirana/Paan shops

• Motivating factor for other women to excel

• Credits: Harsh Mishra (VVSB, Class of 2015)

Nestle



• Diversity practice- focused on gender balance and women empowerment

• Representation of women on management teams, up from 15% in 2008 to 31% in 2013

• Minimum of one woman or man in every succession plan for key roles

• Credits: Bharani Reddy (VVSB, Class of 2015)



• "Home at work“ option

• Special software for deaf and dumb people to access information

• Inclusion of veterans with high respect

• Tie-ups with NPOs for merit scholarships for black citizens

• Credits: S Revathi (VVSB, Class of 2015)

Proctor & Gamble



• My Black Is Beautiful (MBIB)

• A long-term, community-building program created by P&G to spark a broader dialogue around black beauty

• Extending a personal touch to each individual, and genuinely getting to know each other

• Credits: Farheen Siddiqui (VVSB, Class of 2015)

TCS



• Diversity practice- DAWN- Diversity and Women Network

• Diversity training-

– Education

– Enforcement

– Exposure

• Credits: Kamakshi (VVSB, Class of 2015)

Xerox



• Executive Diversity Council- Consists of senior leaders from across Xerox- An active body

– Workforce representation

– Work environment

– Diverse customer markets

– Organizational efforts to address the needs of a multicultural workforce.

• Credits: Rojasree V (VVSB, Class of 2015)

Inclusion



• An environment where

– Everyone is treated with dignity and respect

– The talents and skills of different groups are valued

– Productivity and customer service improves because the workforce is happier, more motivatedand more aware of the benefits that inclusion can bring.

Ref: Human Rights Commission Guide to Inclusion

Inclusive Workplace



An inclusive workplace is one where the human

rights principles of fairness, respect, equality,

dignity and autonomy are promoted and are part of the organisation’s everyday goals and behaviour.

Benefits of Inclusion



• Attract new talent

• Maximise productivity

• Retain productive and committed staff

• Create wider customer appeal and access to untapped markets

• Create culture change that spreads to communities

Closing thought…



Thank you.Diversity

Management is not theory. Harsh Bhargava

[email protected]





Lec-30 & 31 Diveristy- Real Life Practices

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