1. RESULT: Reduced number of extensions by 90%, Standardization of Process, New SOP Key Improvement: Recommended eliminating 29 steps in current process IMPACT: Quicker monitoring, identification, and accession of qualified reenlistees Project: AnalyzeMeasure IMA (Reserves)Reserve Support Unit (RSU) Air Stations West (ASW) Individual Mobilization Augmentee (IMA) and 160140 OVE R A L L C Y C L E T IME80.0%70.0%60.0% Reserves Reenlistment and Extension ProcessRetention and120 50.0%100OVE R AL40.0% 80LS eries 1 60 30.0%12No 4020.0% 16 11 Extension Route requestLocal 26 8227 29 30313233 34 20 to Senior Has Marine Yes No Submit toMOBCOMYes RSU is notifiedMarineYesExtensionHQMC Print TFRS Active Local UnitEnlistedbeenMOBCOM viaSubmits to of length of Draft NAVMC performsApprovedApproves messageDuty RUC Runs on Diary proactive? TFRS HQMC extention extesion(90 days)Yes No0 10.0% No1 3 5 7 9 111315 1719 212325 27 0.0%13 Training A dminis trative Medic al C ommand EndI-MR Chart of OVERALL 17 18 19 21 22 23 24 25 Training A dminis trative Medic al C ommandMarineAppropriateNoSent to MOBCOM MOBCOM/MMRSU verifies NAVMC 321signatureson RSU MOBCOM viareports onSB updatesthroughEnd U C L=170.5 Drafted obtained ActiveCSCDiaryrecordsMCTFS160 Duty RUCn iv u l a e I d id a V lu Yes71 73 74120 25Dept. 1RSU S1 Verified in_ reports onMCTFSEnd80 X=77.5 Diary 40Yes 3637385Conduct Timelines s of s upport10 20 2Identify TrainingProvide RosterDoes 8 Marine is 35Notify training0 CPIMS Project ID No.:1Marines 3Make 4 Yes Extention No Marine ofEducate Marine Screened Yes Start(12-14, 6-InitialMarine desire to (Refer to30 daysRequireme LC L=-15.5 (c alls /c ommunic ation) Timelines s of 9, or 3-6 Contact RECC60 61 6263 39 40 41 Reenlistment 42Marine routes45Marine43submits464748 508451 5258 5359 75 7778 79 ReenlistChecklist)nts Fitnes ReportRSU COSubmit to MOBCOM MOBCOMDD form 4 drafted Marinesmonths outNo No Yes Print TFRSYes Local unit runs Admin/Billet DatesEffort isRSU follows up Marine Discrep package package viaprovidedcompleted MOBCOM viaScreensDiscrepencies forwards toHQMCNotify Marineand sent to Marine CO Signs performsOn Active RSU verifies Individual 3 6 91215 18 2124 27Sponsor documented if neededrescreened encies created onMarines Chainpackage to ApprovedMessageDuty on diary via MCTFSfolder closedO bse r v a tion s upport (c alls /c ommunic ation) Identified endorsementTFRS package HQMC for signature reenlistmentMarine of Command RSUODSE68 Reports69No9RSU IMAE-mail Messages6 Annotate Screening 6465 67Yes NoNoPhone callMARADMINS/ MarinesChecklistOn Yes Marines goesOrders MedicalU C L=114.2 15Intentions notOrders to medical 7072to reenlistNo Career PlanerFolderRELM Request49 Rejected and sent back to 7680MOBCOM81MOBCOM100 Q uality of s upport (C areer P lanner Sent to k nowledge level) Q uality of s upport66Reports on updates M v gR n e7the RSUMOBCOMo in a g Follow-up)RSU provides diaryrecords (6 month, 3letter 75 (C areer P lanner k nowledge level)month, 45 day) NAV015239 50__ 54Marine signs8555 565725M R=35.0 10A vailability of information A vailability of TFRS Submit signed Message acknowledgingdisapprovalCO Signscopy via TFRSto be archivedMarine isdroppedEnd0 LC L=0 information3 6 91215 18 2124 27O bse r v a tion5 Boxplot of A TO B, B TO C, C TO D, D TO E0140Mos t ImportantImportant L es s ImportantIM A and Reserve Retention and Extensionproject Data Collection Plan120Residual Plots for Cycle TimeObjectiveMeasures/Data Data Collection MethodData SourcesTiming Responsible Party (Why)(What) (How) (Where) (When)(Who)Document number ofHistorical DataNormal Probabilit y Plot of t he ResidualsResiduals Versus t he Fit t ed Values Inspection of files, emails, contactUnit Career PlannerProblem Statement:1reenlistment completed. Track seperations and Number of Reenlistmentssheets and Total Force RetentionOffice (Share driv ande(3 years - Current year plus two previousSSgt Caputi, Sgt Bumbasi, & Sgt Richard10099System (TFRS) unit files) why)years)6 Inspection of files, emails, contactUnit Career PlannerHistorical Data90Identify why extensions (3 years - Current year SSgt Caputi, Sgt Bumbasi, &80 4 ei u l2 Number of Extensionssheets and Total Force RetentionOffice (Share driv andeRsd aPr et ec nwere performed plus two previous Sgt RichardSystem (TFRS) unit files) D ta years)Historical Data502a Inspection of files, emails, contactUnit Career PlannerNote the number eligible Number of individuals were (3 years - Current year SSgt Caputi, Sgt Bumbasi, &3 to start processingeligiblesheets and Total Force RetentionSystem (TFRS)Office (Share driv andunit files)e plus two previous Sgt Richard60 0 years) 10Document how manyInspection of files, emails, contactUnit Career PlannerHistorical Data-2Per the Marine Corps Order P104R.35B ,(3 years - Current year SSgt Caputi, Sgt Bumbasi, &4 were disqualified from reenlisting and whyNumber disqualified sheets and Total Force RetentionSystem (TFRS)Office (Share driv andunit files)e plus two previous Sgt Richard40 1 years) -6-3 0362468To document wheninterviews were Historical Data Residual Fitted Value Inspection of files, emails, contactUnit Career Planner5performed ((1st, 2nd. &3rd) by the Career Number of interviews conducted with individualsheets and Total Force RetentionOffice (Share driv ande(3 years - Current year plus two previousSSgt Caputi, Sgt Bumbasi, & Sgt Richard20the Career Planner and CommandingHist ogram of t he Residuals Residuals Versus t he Order of t he Dat aSystem (TFRS) unit files) Planner and how far out years)from EAS/ECC To document when andHistorical Data0 8how often theInspection of files, emails, contactUnit Career Planner6Commanding Officer hadNumber of Commandingsheets and Total Force RetentionOffice (Share driv ande(3 years - Current year SSgt Caputi, Sgt Bumbasi, &6Officer interviews plus two previous Sgt Richard the opportunity to System (TFRS) unit files)A TO B B TO C C TO DD TO E 6F e u ny years) 4 r qe c ei u linterv iew the individualRsd aOfficer are required to conduct severalHistorical Data Capture Cycle Time from Inspection of files, emails, contactUnit Career Planner7First Contact to Overall Cycle Timesheets and Total Force RetentionOffice (Share driv ande(3 years - Current year SSgt Caputi, Sgt Bumbasi, & 4 2 plus two previous Sgt RichardReenlistmentSystem (TFRS) unit files) years) 0 Capture Cycle Time from First Contact to Marine based on mtg notes, xxx may be Unit Career PlannerHistorical Data(3 years - Current year SSgt Caputi, Sgt Bumbasi, &Process Capability of OVERALL28 Cycle Time AOffice (Share driv ande -2interviews with Reserve Enlisted Marinessubmission of "request received" plus two previous Sgt Richardunit files) information for package years) Capture Cycle Time from 0when reenlistment Historical Data USL-4 -20 2 4 61 5101520 25 30 Unit Career Plannerpackage is Completed based on mtg notes, yyy may be (3 years - Current year SSgt Caputi, Sgt Bumbasi, &9and sent and received atCycle Time BCO endorsementOffice (Share driv ande plus two previous Sgt Richard P rocess D ataW ithinResidualObser vation Or derunit files)LS L*MARFORRES/MOBCOyears)O v erallwith a Reserve Component Code (RCC) of M T arget *P otential (Within) C apabilityD Capture Cycle Time fromHistorical DataUSL 90Method 2 Method 1onwhen Unit Career Planner 10MARFORRESS/MOBCO Cycle Time C Total Force Retention SystemOffice (Share driv ande(3 years - Current year SSgt Caputi, Sgt Bumbasi, & S ample M ean 77.5357 Cp *t(TFRS) plus two previous Sgt RichardM completes review andunit files) years)S ample N 28C PL *No commitments th oroutes to HQMC S tD ev (Within)30.6689 C PU0.14Material inn Capture Cycle Time fromKA (Reserve non-obligors) or RCC KFHistorical Data C pk0.14kewhen package is initally Unit Career Planner S tD ev (O v erall) 31.3197D Total Force Retention System (3 years - Current year SSgt Caputi & Sgt Bumbasi,th 11 receiv ed at HQMC,Cycle Time DOffice (Share driv andeNo mandatory admin muster O v erall C apability on(TFRS) plus two previous Sgt Richardey approved and returned to unit files) years) Command. tPp*neCapture Cycle time isca from date of reenlistment Total Force Retention SystemUnit Career PlannerHistorical Data PPL *IMA marines schedule their own drills edre N o(3 years - Current year SSgt Caputi & Sgt Bumbasi,Local commands hold(IMA) prior to the end of the Reserve 12to hav ing it reflect in Cycle Time E (TFRS) & Marine Corps TotalOffice (Share driv ande PPU0.13N no plus two previous Sgt RichardMarine Corps TotalForces (MCTF) unit files)oto years) P pk 0.13 t r Forces (MCTF) fodoC pm* ll igoNo feedback from marineslow htcauin pl c Entries not runExpiration of Current Contract (RECC) (i.e.fo omm Wait on VA 2040 60 80 100120140dan ceOrder not read prior to becoming an IMAMarines info notdsO bserv ed P erformance E xp. Within P erformanceE xp. O v erall P erformanceor(1) Initial Interview- 14 to 12 months, (2)up to dateImprovenf P P M < LS L*PPM < LS L*P P M < LS L*ctMarines dont carete PPM > USL 321428.57PPM > U S L 342218.85P P M > U S L 345326.40 ireno P P M T otal321428.57PPM T otal342218.85P P M T otal345326.40No No Order/Policy td idNOBCOM/Command pats no Pay not affected syfollow-upenSix- Month Interview - 9 to 6 months, and bu otesm Ndo oo reRoot Causes:ui T O No Tracking to 1. Marine not educated eqC completionMarines dont know 2. Actions not enforced RRECC Interview- 6-3 months). In most3. Pay not initially affected sskFUTURE STATE RSU REENLIS TMENT PROCESS 24MAY11 do rine4. Tracking taC a reer R etention P rojec t5. Lacking follow-up w/Marinea nR ec ommenda tions a nd D etailsM 1112 18 192021 2223 24 RECOMMENDAT IONSNOT EST EAM MEMBERDET AILSPERSONBENEFIT S OF WHEN TOMET RICSRouteYes HQMC Local Unitcases the three interviews have not been Request to SrRoute to Print TFRSMarine Starts ASSIGNED T O(List details hereACCOUNT ABLE RECOMMENDAT ION IMPLEMENT (For monitoring Measurement Man LocalApproved Draft NAVMAC Reports on DRAFT /DEVELOPand attach FORbe nefits of HQMCNotifies RSU Message Extension EnlistedExtension Noby HQMC? Diary documents, IMPLEMENT INGrecommendation - Machine Approved?samples, relate d to cost, cycle (90 days)template s, etc., time, quality,as appropriate.)custome r No 1ObtainT/O adjust to Decision fromExecutive Officer willThis requestLtCol Jackson Continuity (dedicatedBeginning ofsatisfaction, etc.) Customerconducted only one interview has been include a CareerHQMC by end of work with the must be Career planner). Marines FY12Satisfaction (Survey)YesEXTENSION PROCESS Planner FY11.Commanding Officersubmitted tohave a dedicated Requested byHQMC alongknowledgible person to 13 14 15 16 Commanding /Recommendations:Obtain RSU Verifies 17 Officer/Op with statistics talk to about Career NAVMAC 321 RSU Reports and SurveyPlanning issues.AppropriatethroughASponsor during Draftedon Diary T/O structurefeedbackSignatures MCTFSdocumented as occurring and that is review2Work to get SchooledThis is a oneSame as above Same as above Same as above Same as aboveSame as above Customer trained Career Plannerstop shop for all Satisfaction and assigned to the RSU inforamationQuality (Survey) related to individuals who10 may be eligibleusually within 2 months of the MarineError: Identifyfor reenlistment 58Root Cause 3Send one of theMSgt Villarreal (traningSchool dates MSgt VillarrealSame as aboveEnd of FY11 Customer A3132 33assigned RSU Marines Chief)identified, Marine (traning Chief) Satisfaction and to the Career Planning identified and Quality (Survey) ConductUse TFRs Training Provide Roster SchoolYesTraining availability, andfunds requested 2 3 45 8 9 30fromfalling off contract. The problem has1 Notify Marine Make Initial Educate 95%C ompare monthlyA dminMonthlyC ycle time a nd Qualitycontract (10) which in turn makes the with the Marine5 9 99559 155 5 67 No accountability byExtension on case by case bases Command IMA Ordered not9 9 99995 999 9 95 records andTrend reports ; look at followed 9 9 99999 119 9 91 requirements are upUnit levelsindividual unavailable to the IMA performance not tracked9 9 99991 999 5 87 to date No Career PlannerSeek approval to submit directly to on T/O 9 9 95599 999 9 91 Desktop Procedures 9 9 95999 559 9 87E ns ure Marines are Tra cking number>95% B rief C ommandA nnuallyQualitycustomers/stakeholders. No networking with other Careerinformed about there of Marines Planners 5 9 95559 991 1 67 requirements and the receiving trainingHQMC TFRS not used9 9 99999 955 9 91 Trained Career Planner5 9 99999 995 9 91 proces s Career Planner has other duties 9 9 99599 995 9 9198110 110 110 106106 98 94 9894 102 A ll is s ues ha ve be e n a ddre s s ed by re c omme nda tions . A ction if exceeds es ta blis hed metric: C O A warenes s , Identify ca us e of s pike and addres s items /is s ues caus ing s pike or neg ative feedbackOrganization: RSU MiramarBlack Belt: LtCol Rollin F. Jackson, Sr.