2016 SPEAKING OPPORTUNITIESCall Center Week Winter • January 26-29, 2016 • The Rosen Centre, Orlando, FL

17th Annual Call Center Week • June 27-July 1, 2016 • The Mirage, Las Vegas, NV

Leading Customer Experience Transformation. Collaboratively.The world’s largest event for customer care professionals.

v v

DO YOU HAVE A STORY TO TELL?CCW is the #1 customer care event in the world and year over year it gets BIGGER, BETTER and UNPARALLED in every way… The leading event shares inspirational stories of customer-centric leadership, innovation, growth and transformation. Now offered twice a year, CCW is where the industry assembles year on year to explore, debate and respond to the changing customer landscape.

We are constantly identifying industry trendsetters to share the tools and insight needed to inspire excellence, drive change and deliver business value. Join the CCW speaker faculty and share your story with the customer care community.

Lisa Schulman Program Director Lisa.Schulman@iqpc.com 1-212-885-2714

Lisa Schulman • Lisa.Schulman@iqpc.com • 1-212-885-2714 2

Kevin D. WildeChief Learning Officer

General MillsAuthor, Dancing with the Talent Stars – 25 Moves

that Matter Now

RECENT SPEAKERS WHO SHARED THEIR STORIES AT CCW

Lisa Schulman • Lisa.Schulman@iqpc.com • 1-212-885-2714 3

Diana OreckVice President

The Ritz-Carlton Leadership

Center

Chuck SlikerSVP, Operations

Services

Arby’s

Jasmine GreenChief Customer Advocate

Nationwide Mutual Insurance

Company

Nell WilliamsSVP, Global Sales &

Customer CareMarriott

International

Bob SimmondsVP, Domestic

Travel Operations Disney

Destinations

Maxine ClarkChief Executive Bear

Build-A-Bear

Leo MinerviniChief Information Officer

Carlos Bakery, home of TLC’s

Cake Boss

Jonathon WolskeCulture EvangelistZappos Insights,

Part of the Zappos Family

Mark Scarborough SVP, Customer Service

& EngagementDiscover Financial

Services

Lisa OswaldSVP, Global Customer

ServiceTravelzoo

Adriana TorresGlobal Head, Customer

Care ServicesVisa Inc.

Troy MillsDivisional VP, Customer

Care Operations Walgreens

Mary Beth JenkinsChief Operating Officer

UPMC Health Plan

Andy YasutakeHead of Global Technology

Solution & OperationsLinkedIn

Steve RiddellChief Sales Officer

Blinds.com, a Home Depot

Company

Peter ScocimaraSenior Director Global

SupportGoogle

Jim NagleVP, Call Center

Operations Kohl’s Department

Stores

Ashley KohlrusChief Operations Officer

Allegacy Federal Credit Union

Ingrid LindbergChief Customer Officer

Prime Therapeutics

Lisa Schulman • Lisa.Schulman@iqpc.com • 1-212-885-2714 4

RECENT SPEAKERS WHO SHARED THEIR STORIES AT CCW continued

WHY CONSIDER SPEAKING AT CCW?The value of speaking on the world’s greatest stage for customer centric professionals is unparalleled.

• Immediate personal and corporate recognition as an industry innovator

• Excellent networking and business development opportunities

• A complimentary main conference pass for you to attend

• 20% discount for your team to join you at CCW

A Brand You Can Trust – CCW is THE place to be

• Content you can count on from leading minds in customer service

• Legendary keynotes challenging the way you think

• 100% new case studies, never repurposed or repeated

• No vendor sales presentations

• Personalized learning experiences with like-minded peers

Lisa Schulman • Lisa.Schulman@iqpc.com • 1-212-885-2714 5

RAVE REVIEWS FROM PAST SPEAKERS

Lisa Schulman • Lisa.Schulman@iqpc.com • 1-212-885-2714 6

“When I walked into the room,

the energy blew me away. It’s rare to see this type of

energy in a large scale event.”

“Thank you so much for asking me to speak at the event. I had a

great time. I made some good contacts and look forward to

getting to more IQPC events in the future. You guys put together a

great conference.”

“Good opportunity to meet

colleagues and get a sense for what’s happening in

the industry,”

“I just wanted to take a

moment to thank both of you for inviting us to come

to Call Center Week and speak. We both feel we got a lot out of it and

based off the reaction received by those who attended our session, we feel the topic definitely spoke volumes to those who

were there. Thanks again and I hope we can be a part of any future Call Center

Week or IQPC conferences.”

Maxine Clark Chief Executive Bear

Build-a-Bear 2013 CCW Lifetime Achievement Award

Winner

Jonathan Keane Director of Customer

Service CafePress Inc.

“I just wanted to say thanks again for

having me as a guest speaker last week, I truly appreciate it. I met some wonderful colleagues and

vendors….Great job putting on an outstanding conference.”

Josh Sexton Manager, Customer Care

Liberty Utilities - Central

Bob Azman Chief Customer

Officer Avtex

“Thank you so much (for the

speaking opportunity).. I had a lot of fun!!”

Luci Derosa Director,

Customer Service Boston Scientific

“Again, great conference

this year! Thank you for allowing me to be a part of your

advisory board, your judging panel and for the opportunity to speak.

I very much enjoy it and would be glad to judge and/or speak in the future.

Thanks again!

Deborah Alvord CX Transformation Lead

Hewlett-Packard Enterprise Customer

Services

Steve Pfeilsticker Business Systems Analyst II

Express Scripts, Inc.

NOW CCW IS OFFERED TWICE A YEAR Tell your story at the largest, most comprehensive customer care events in 2016. Inspire your peers, transform the industry, and be involved.

We are actively looking for corporate practitioners for the 2016 CCW events. Please connect with Lisa Schulman to discuss your participation.

Call Center Week Winter January 26-29, 2016 The Rosen Centre, Orlando, FL www.callcenterweekwinter.com

17th Annual Call Center WeekJune 27 – July 1, 2016 The Mirage, Las Vegas, NV www.callcenterweek.com

Lisa Schulman Program Director Lisa.Schulman@iqpc.com 1-212-885-2714

17th ANNUAL