LEADERSHIP FORMUM OVERVIEW October 31, 2013. Utility Financial Management (November 12, 2013 at...
-
Upload
lilian-gray -
Category
Documents
-
view
214 -
download
2
Transcript of LEADERSHIP FORMUM OVERVIEW October 31, 2013. Utility Financial Management (November 12, 2013 at...
AWWA Intermountain Section
LEADERSHIP FORMUM OVERVIEWOctober 31, 2013
Utility Financial Management(November 12, 2013 at Kearns Improvement District Office)The Budget Process
What is the right process for your entity?O&M vs. Capital projects?
Capital Improvement FinancingAsset ManagementRate MakingBilling and Collections
Utility Management & Leadership(January, 2014, CUWCD office)
Management vs. LeadershipWhat is the difference and what are your
needs?Human Resource ManagementGenerational issues
Traditionals, Baby Boomers, GenXers, & Millenials
Team BuildingKnowledge Management & Retention
Legal & Regulatory Affairs(Product Quality, Community Sustainability and Stakeholder Understanding) February 7, 2014, State Capital
Contract ManagementNegotiation & Conflict ResolutionCurrent & Proposed State & Federal
RegulationsYou will get to see the State’s Legislature at
work
Customer Service/Information Systems(Customer Satisfaction, Operational Optimization, Resource Adequacy)March, 2014, Treatment Plant Tour
Creating a Customer Service CultureE-Customer Service (Internet)A Value Model for the Public SectorDealing With an Angry PublicInformation Systems and ServicesSystem & Technology SecuritySCADA, Instrumentation and ControlAsset and Maintenance Management systemsMobile & Remote Applications
Public Relations and Public Affairs(Community Sustainability, Stakeholder Understanding and Support)May 8, 2014, Water Week Event
Crisis, Conflict and Cooperation: Working with the Media
Public Involvement to get Stakeholder Support
Community OutreachYouth EducationCrisis Management
Operations, Maintenance/Engineering & Construction(Product Quality, Operational Optimization, Infrastructure Stability & Resiliency)August, 2014, Water Project Construction Site
SafetySecurityFacility O&MRehab vs. ReplacementPlanning, Design and ConstructionDesign/BuildQuality Based Selection
Leadership ForumParticipant ExpectationsAttendance at all Sessions
Every Session covers unique and important information
Participation in ClassYou will get the most out of the classes if you are
involved in the discussionParticipant Responsibilities
Take Notes – note pages are in your binder, use themProvide feedback to your manager and fellow
employeesBe ready to share results at the next forum session