LB Hackney Oct 2009

8/8/2019 LB Hackney Oct 2009

1/64

Parking Services Annual Report

2008/09


2/642

Contents

Introduction by Cllr Alan Laing 4-5

1. Introduction 6-14

a. The Councils Vision 7

b. Our Aims and Objectives 8

c. Parking and Enorcement Plan (PEP) 8

d. The Parking Services Team 9

2. Overview: Our Products and Services 14-21

a. Penalty Charge Notices 15

b. Common Permits 16

c. Other Permit Schemes 18

d. Parking Suspensions 19

e. Parking Dispensations 19. Pay and Display 20

g. Payment Methods 20

h. Challenges, Representations and Appeals 21

3. On-Street Controls and Car Parks 22-27

a. Hackney Parking Enorcement Contract 23

b. CCTV 24

c. Removal o Vehicles 25- Abandoned Vehicles 26

- Untaxed Vehicles 26

d. Car Parks 27

4. Policy and Perormance Appraisal 28-41

a. Hackneys Quality-Based Approach to Enorcement 29

b. Enorcement Perormance- Top Ten Cancellations or 2008/09 31


3/643

- Street Visits 32

- Implementation o Client Instructions Issued 32

- Removals 33

- Abandoned Vehicles 34

- Untaxed Vehicles 34

c. On-Street Maintenance 35

d. Business Processing 36

e. PATAS Results 39

5. Financial Data 42-45

a. Parking Services Balance Sheet or 2008/09 43

b. Breakdown o Income by Source 44

c. How Surplus has been Spent 44

6. PCN General Statistics 46-51

7. Changes within Parking Services 2008/09 52-57

a. Enorcement 53

b. Controlled Parking Zones 53

c. Parking Suspension 54

d. Pay and Display 55

e. New Policies and Schemes 2008/09 56

8. A Look Towards the Future 2009/10 58-62

a. Enorcement 59

b. Controlled Parking Zones 60

c. Multiple Car Household Initiative 60

d. Customer Initiatives 61

e. Parking and Enorcement Plan 2010-15 62

9. Glossary 63


4/644

Introduction by Cllr Alan Laing


5/645

I am pleased to introduce Parking Services rst published Annual Report or Hackney Council.

Parking Services has made a number o positive changes during 2008/09 helping us strive towards a saer,

cleaner and greener Hackney. This report details how we have set out achieving our commitments to you,

how much we have invested in making these improvements, and sets out our plans or the uture.

Saer Hackney

Promoting road saety is a key driver or Parking Services. From the design o controlled parking zones

(CPZs) to enorcement, we are committed to your saety. In designing CPZs our aim is to ensure you can

park saely, however, we must also ensure roads are clear or emergency vehicles and they are saer or

pedestrians and cyclists.

In addition to enorcing CPZs and yellow lines in uncontrolled areas, we recognise that Blue Badge misuse

is a serious issue in Hackney. In January 2009 we introduced a Blue Badge Fraud Team to tackle this area.

Our aim is to improve mobility access across the borough or those who genuinely have a need or the

allocated disabled parking spaces.

Cleaner Hackney

We recognise that abandoned vehicles pose a danger to residents and motorists and we have worked

with our contractors to remove them rom the streets in our borough. We removed a total o 621 untaxed

vehicles rom your streets and 1652 abandoned vehicles o the 1661 reported in 2008.

As part o our ongoing parking maintenance programs, we work with our contractors to improve the

boroughs streetscene by removing street clutter, which includes unnecessary posts and signs. We are also

committed to replacing our old pay and display machines with new environmentally riendly units.

Greener Hackney

We are committed to improving our environment through the reduction o CO2emissions. In 2007 we

introduced a new pricing structure which means that drivers o cleaner vehicles with smaller engines pay

less or their parking permit.

In 2008 we bought and installed 148 new pay and display machines in partnership with a number o

other Councils (PIP: Partnership in Parking). This partnership not only allowed Hackney to save money

through collective purchasing, but helped us ulll our environmental commitments. These new high

perorming machines are greener and are expected to shrink the Councils carbon ootprint through theuse o solar powered modules. It is estimated that the new feet has the potential to see a reduction in

main electrical energy usage o 166,000 KWh per year, equivalent to 72 tonnes o CO2across the board.

By the end o 2009 all our pay and display machines will be solar paneled.

Hackney has also developed a partnership with Streetcar as part o our commitments to reducing car use.

Car clubs are a convenient way or motorists to hire clean, modern and reliable vehicles by the hour. Car

club members can hire any o the Streetcar vehicles located around Hackney, oten at short notice. We

recently introduced car club permits to enable you to access car club vehicles more easily in Hackney. A

drop in car use will have a positive impact on the environment through reducing CO2emissions.

A great deal o good work has been done in Hackney as a result o eedback received by you and the

service continues to monitor trends within the industry to ensure Hackney remains an innovative, and

value or money borough.


6/646

1 Introduction


7/647

a) The Councils Vision

Making Hackney a Better Place

Our vision or a sustainable Hackney by 2018:

1.1 To be recognised as an inspirational

working borough that is a vibrant part o

this world city, renowned or its innova-

tive and creative economy. A place that

values the diversity o its neighbourhoodsand makes the most o its links across the

globe to enrich the economic and social

lie o everyone who lives in the borough.

The borough will oer greater opportunity

and prosperity or everyone, whatever

their background, and reduce economic,

environmental and health inequality.

We will also have secured the benets aris-

ing rom hosting the 2012 Olympic and

Paralympic Games. A green, cosmopolitan

part o London with sae, strong and

cohesive communities, we will have a

shared sense o airness, citizenship

and social responsibility.

(Cited in Sustainable Community Strategy

2008 2018:5)

The Mayors Priorities

The Mayor has set specic prioritiesor the Council or the next our years.

Everything we do contributes towards

achieving these priorities.

1.2 Improving services and increasing

opportunities or all, raising

the lie chances o the most

disadvantaged:

Asafer,cleaner,greenerHackney:

Your street cleaning will take place on

a published, guaranteed day; when

you alert the Council about dumpedrubbish or fyposting, we will tackle it

within 24 hours. Police and Council

enorcement teams will join up as

part o Team Hackney to deliver a

20% reduction in street crime and

tackle anti-social behaviour airly and

eectively across Hackney.

Childrenandyoungpeople:1,800

more secondary school places will beprovided in Hackney, and 680 more

childcare places; 200 million will

be invested in Hackneys schools and

Childrens Centres.

Affordable,decenthomes:10,000

Council homes will get new windows,

roos or kitchens and bathrooms where

needed. 2,000 new aordable homes

will be built or Hackney residents.

1.3 Making sure the Council is high

perorming and efcient by ensuring:

Everyresidentwillhavedirectaccess,

either ace to ace, on the phone or via

the web to the person they need to

resolve their problem rst time.

Wecontinuetodriveupthecollection

o council tax and rent, ensuring help

is given to those who cant pay butcoming down hard on those who

could pay but choose not to.

1.4 Providing eective community

leadership and involving the whole

borough in what we do.

We will lead our communties ensuring

that we actively consult with everybody

beore making decisions.


8/648

b) Our Aims and Objectives

1.5 The Trac Management Act (TMA) 2004

which came into orce on 31 March

2008, brought the biggest set o changes

to the parking industry since local

authorities were passed responsibility or

parking enorcement. The Act sought to

ocus parking enorcement operations

on quality, rather than quantity, and

to increase public condence throughair charging o parking nes. The

Government has produced Statutory

Guidance, setting out what local

authorities must do under law and

Operational Guidance, which makes

recommendations on how councils should

enorce parking regulations.

Under the TMA, Hackney aims or its

parking enorcement to:

Befairandproportionate.

Encouragecompliancewiththelaw.

Betransparent,accountableand

well-communicated.

Supporttrafcmanagementobjectives.

1.6 Finance

As stated clearly in TMA guidance,

Councils cannot use parking as arevenue-generating tool. Instead, they

should aim or the maximum level o

compliance with parking regulations

while still maintaining a sel-unding

parking operation. This directs councils

with a parking surplus to encourage

motorists to park legally and so reduce

the number o Penalty Charge Notices

(PCNs) they issue.

Section 55 o the Road Trac

Regulation Act 1984 (as amended),species the ew items on which surplus

parking revenue can be spent. The

list includes road maintenance and

the Freedom Pass, which provides

ree transport or disabled people

and the over-60s.

1.7 Our Vision

As a service we need to be moving orwardwith a cohesive approach to improve the

service both internally and externally.

Seamus Adams, Head o Parking

Cited in the Parking Business Plan

2008/9:4

c) Parking and Enorcement

Plan (PEP)

Hackneys rst Parking and Enorcement

Plan (PEP) was launched in 2005. It

details the services policies until 2010

when a new PEP will be developed. It

provides a policy ramework or eective

parking management within the borough

and supports strategic objectives or

integrated land use and transport

planning, environment, social inclusion,

economic prosperity and regeneration.

Parking Services enorce controls on

restricted streets. For example, where

there are single or double yellow lines

or parking bays. Approximately hal

the borough is covered by Controlled

Parking Zones (CPZs), comprising o

approximately 340 km o lines, 8,000


9/649

signs and 413 pay and display machines.

A range o permits and vouchers are

oered or use in CPZs, as well as specic

products or health and social workers,

doctors, disabled residents and motorists.

Parking Services work in conjunction with

Hackney Homes to provide enorcement

on some housing estates.

Parking Services aim to provide a service

or all o the boroughs residents,

businesses and visitors in line with its

Hierarchy o Parking Need. This

hierarchy allows the service to prioritise

parking space.

Our priority is to help those most

vulnerable in the community whilst

ensuring we meet our environmental

commitments. In 2008/09 we did this via:

Theimplementationandreviewof

policies set out in the PEP. Thedesignofcontrolledparking

zones which determine where bays

are located or permit holders.

Highqualityenforcement.

Theissuingofpermitsontimeand

an eective debt recovery and

appeals process.

d) The Parking Services Team

Parking Services employ over 93 sta. It

is made up o the ollowing areas:

1.8 Business Processing TeamThe Business Processing Team (BPT) is

responsible or ensuring the ecient and

eective handling o personal appeals

rom Penalty Charge Notices (PCNs),

issued with CCTV or by Civil Enorcement

Ocers (CEOs).

The team is also responsible or

managing our Parking Shop based in

Hillman Street where residents andvisitors are able to purchase their parking

Fig 1.1 - Hierarchy Type Priority (PEP 2005-2010)

Road User

Localdisabledresidentparking

Non-localdisabledresidentparking

Localresidentparking

Essentialworkersinthedeliveryof

public service

Localbusinessessentialparking/servicing

Short-stayshopper/visitorparking

Long-stayshopper/visitorparking

Long-staycommuterparking

Vehicle Type

Emergencyvehicle

Pedalcycle

Bus

Publicservicevehicle

Deliveryvehicles/lorriesandvans

Poweredtwo-wheeler

Taxi

Shared/poolcar

Cleaner/greenerprivatecar

Conventionalprivatecar

Hierarchy o Parking Need (Type Priority PEP 2005-2010)


10/6410

permits, visitor vouchers and make

payments or parking nes. The ParkingShop has recently extended its opening

hours to include Saturdays, which allows

more time or customers to access

our services.

BPT are also responsible or ensuring

monies collected by and on behal

o Parking Services are saely and

eectively banked on a regular, timelybasis in accordance with council, as well

as ullling an approved nancial

audit requirement.

The team is also responsible or

acilitating and optimising the

collection o outstanding parking debts

rom motorists. The team works with

our baili contractors and uses other

debt recovery unctions to promote

eective enorcement o parking in the

borough and to deter motorists rom

parking incorrectly in the uture.

In 2007 a Quality Assurance Team

was established to drive quality and

best practice across the team to raise

perormance levels and standards o

customer care.

1.9 Contract Services

This team is responsible or the

management o Hackneys Parking

Enorcement Contract with Airport

Parking Company o America (APCOA).

This is a quality based contract which

means that the Civil Enorcement

Ocers are not paid bonuses based on

the amount o tickets they issue. Theteam is constantly looking or ways

to improve both perormance as part

o the contractual Key Perormance

Indicators (KPIs) and perormance

measures used to support other parking

related work.

The team also manages the CCTV

operation by monitoring bus lanes andother parking contraventions through

static cameras across the borough.

The team utilises its mobile

enorcement unit to enorce on moving

trac contraventions, or example,

when a motorist stops in a box junction

or ails to obey trac signs.

The enorcement on certain Hackney

Homes estates is undertaken

by APCOA, which is monitored

by the team.

The team also manages and enorces

the Matchday scheme. This scheme

aims to prioritise parking space

or Hackneys local residents and

businesses on Arsenal home match

days and reduce the parking

problems currently experienced bythe local community.

London Borough o Camden provides

the Cash Collection Contract or

Hackney. The team ensures the smooth

running o the operation and that all

monies are collected and banked in

line with the guidelines.


11/6411

The team ensures that all reports o

abandoned vehicles are inspectedpromptly within 24 hours. It also works

closely with the Driver and Vehicle

Licensing Agency (DVLA) to remove

untaxed vehicles rom the borough.

1.10 Parking Operations

Parking Operations is responsible

or the design, implementation and

maintenance o parking restrictionsacross the borough. The team ensures

that parking controls are administered

and maintained in line with the Trac

Management Act (2004) and the

Department or Transport Trac Signs,

and Regulations and General Directions

(2002) guidance.

Over hal o the borough is now coveredby Controlled Parking Zones (CPZs) that

are specically designed to meet the

local parking needs o local residents,

businesses and their visitors.

Within these CPZs the operations team

manages and maintains over 420 pay

and display machines, 20,800 parking

bays and 259,000 metres o lining

restrictions. The team is responsible or:

Theproposal,consultation,design,

implementation and review o all CPZs.

CompilingTrafcManagement

Orders to regulate parking controls

throughout the borough.

Maintainingallparkingstreet

urniture including signs, signposts

and lining.

Managingandmaintainingapay

and display service, which has anassociated average budget o 2.5

million per annum.

Theprovisionofparkingbay

suspensions to allow essential works

and other events to occur within

controlled areas.

Operations also work in partnership

with Hackney Homes to provideparking acilities to residents living on

Hackney Homes estates. The aim o

the Housing Estates project is to deliver

a seamless parking service, on-street

as well as o-street, and to remove

clamping as a means o enorcement

on estates within the borough.

The agreement currently benets

14,000 households. Benets include: Moreparkingavailabletopermit

holders and those with visitor vouchers.

Improvedestateaccessfor

emergency services.

Bettercontroloverabandoned

vehicles and a reduction in

unauthorised vehicles on the estates.

The presence o Civil Enorcement

Ocers (CEOs) also creates a saer

environment or residents.

Our Service Level Agreement (SLA)

with Hackney Homes has an annual

value o 349k. In 2008/09 we

managed 53 estates. This number will

continue to grow per annum as more

estates are included in the scheme.

Our priority is to help those most vulnerable in the community

whilst ensuring we meet our environmental committments.


12/6412

Looking ahead, Parking Services and

Hackney Homes will continue to workclosely to deliver a seamless service

or o-street car parks. The scope o

the SLA will be expanded in 2009/10.

Subject to a ull consultation, additional

estates will be included in the scheme.

1.11 Policy and Development

The Policy and Development Team

drives strategic policy and businessdevelopments. They also manage risk,

perormance and centralised projects.

The team is responsible or ormulating

policy and implementing policy related

and cross cutting projects.

We recognise that community

engagement is imperative when

developing any new policies orschemes. Thereore, we oten meet

with the public and our organisational

stakeholders prior to making any policy

changes. All parking policies, including

the Councils Parking and Enorcement

Plan (PEP), are developed by this team.

Hackney issues an average o 120,000

PCN tickets a year. These tickets are

managed by our parking system which

also enables us to process appeals, issue

permits, cancel cases and manage the

workfow within the service. This system

is managed by the IT Development

section o this team.

Hackney is committed to IiP (Investors

in People). As a service we recognisethat high quality sta are important

in delivering good quality customer

service. We provide our sta with

a comprehensive training programme

which is set out on an annual basis.

We have also developed Parkings

eQMS (Hackneys Electronic Quality

Management System), where all

parking processes, orms and policiesare held. This enables parking to

retain its ISO standards whilst

providing sta with the support to

make inormed decisions.

Managing the services risks and

perormance is an important

element as it encourages us to

strive towards meeting the Councils

objectives. Within this team we use

perormance reports, risk logs and other

associated documents to drive service

improvements and to communicate

progress to our stakeholders.

1.12 Senior Support

This team reports into the Head o

Service and ensures public complaintsand members enquiries are dealt

with through the Councils complaints

ramework. We take eedback received

rom all o our customers very seriously

and use the inormation to improve

our services.


13/6413

1.13 Parking Services Partnerships

Parking Services work in partnershipwith a number o external agencies

and suppliers. In 2008/09 this most

notably included the NHS, Disability

Backup, Transport or London (TL),

the Metropolitan Police, APCOA (the

parking and enorcement contractor),

Partnerships in Parking (PIP: a

consortium o 12 other local authorities

and TL), bailis and Civica and Spur(Hackneys notice processing systems

providers). In accordance with the

PEP, Parking Services continues to

engage with stakeholders and members

through policy and CPZ consultations

and orums. Hackneys key partnership

achievements in 2008/09 included:

Thenewcontractfortheremovalof

abandoned vehicles with End o Lie

Vehicle (ELV) Ltd.

ImprovementstotheLevenRoadCar

Pound in partnership with APCOA.

TheestablishmentoftheBlueBadge

Anti-Fraud Team with the Police and

Wandsworth Council.

1.14 Parking Awards

In 2008/09 Parking retained its ISO9001:2008 accreditation. This award

is given or quality and our ability to

continuously improve to meet the

needs o our customers.

We have retained the Saer Parking

Award or Wilmer Place Car Park orthree years running. The Saer Parking

Scheme (SPS) is an initiative o the

Association o Chie Police Ocers

(ACPO) aimed at reducing crime and

the ear o crime in parking acilities.

The Saer Parking status, Park Mark, is

awarded to parking acilities that have

achieved the requirements o a risk

assessment as conducted by the Police.Our Contracts Team and Enorcement

Contractor (APCOA) were short listed

or Enorcement Team o the Year

or the British Parking Association

(BPA) Awards. We (as part o the PIP

(Partnerships in Parking)) were also

short listed or the Government Oce

Collaborative Procurement Award.

1.15 Red Routes

Please note, this report does not contain

any statistical or nancial inormation

with regard to decriminalised

parking enorcement on the Red

Routes in Hackney. These remain the

responsibility o Transport or London.


14/6414

2 Overview: Our Products and Services


15/6415

a) Penalty Charge Notices

2.1 Penalty Charge Notices (PCNs) are the

parking nes issued to motorists who

contravene national and local laws, or

policies governing parking and trac

contraventions in the borough. PCNs

must be issued to protect the rights o

other road users and ensure the saety o

all in the borough.

Since 1 July 2007 all PCNs issued in

London have been split into two ratesso that the level o charge refects the

type o contravention. O the three

bands o charges that can apply to

London, Hackneys are set in Band A.

This was agreed by London Councils as

the standardised rate or inner London

boroughs to use. Hackney does not

set its own charges. The table below

summarises the levels o PCN.

Type o Contravention More serious Less serious

Full amount 120 80

Amount i paid within 14 days 60 40

Examples o contraventions Parkinginabaywithout

displaying a valid permit.

Parkinginadisabledbay

without displaying the

appropriate permit.

Parkingondoubleyellow

lines.

Parkinginasuspendedbay/

space or part bay/space.

Stoppedinaboxjunction.

Illegaluseofabuslane.

Parkingaftertheexpiryof

pay and display ticket.

Re-parkedwithinthesame

parking place within the

prescribed time.

Notparkedcorrectlywithin

the markings o the bay

or space.

Parkedinapermitbaywith

an expired permit.

Table 1.1: Parking and Trafc Contravention Charges


16/6416

b) Common Permits

2.2 We issue various types o permits to

meet the diverse needs o road users

and eciently manage the limited

kerb space in the borough. Due to the

boroughs close proximity to Central

London there is a high demand or

parking which outstrips the supply,especially near the City. To help balance

the needs, dierent parking bays are

designated or dierent permit types.

The ollowing types o permits were sold

in 2008/09.

Permit Area

covered

Standard

price or

annual

permit

Duration Number sold

in 2008/9

Other

Residential Local zone

only

87 12, 6, 3

months

19420 Green charging

applies see next

section

Business

zones A and B

Local zone

only

800 12, 3

months

110 Green charging

applies

Business

other zones

Local zone

only

350 12, 3

months

728 Green charging

applies

Visitor voucher Local zone

only

8.70 Book o 10,

each giving

typically

hal a days

parking

85754 Over 60s and blue

badge holders

eligible or 50%

discount or two

books per month

Companion

Badge*

All zones,

with extra

permissions

in local zone

Free 12 months 1666 Motorists with Blue

Badges only

Doctors Local zone

only

103 12 months 41 Green charging

applies

All-zone permit All zones 1,500 12 months 874

All-zone

voucher

(book o 10)

All zones 225 Book o 10,

each giving

a days

parking

100

*All fgures except Companion badge will contain replacement permits

Table 1.2: Permit types and prices or 2008/09


17/6417

2.3 Green Charging

Since July 2007, Hackney has pricedpermits according to the engine size

and uel type o the vehicle. This

enables us to meet our commitment

to improve the environment you live

and work in. Charging linked to the

level o pollution emitted by vehicles

is designed to encourage motorists

to re-consider their car use and, over

time, move to a less polluting orm otransport. The same model applies

to residents, businesses, doctors and

health and social care permits.

The prices or the most common

permits are as ollows:

Permit prices depend on engine size rather

than carbon emissions as the majorityo vehicles in Hackney were ound to be

registered beore March 2001. This means the

required inormation is not listed in vehicle log

books (the V5C document) which enables us

to charge on this basis. In the uture, we would

seek to introduce a new pricing model i and

when it becomes appropriate to assess the

vehicles in Hackney on emissions.

Band Engine Size (cc) Residential

Permit (2008/9)

Standard Business

Permit (2008/9)

0 greenest vehicles 0 0

1a greener uel 43.50 175

1b under 1200 43.50 175

2 1200 to 2000 87 350

3 2001 to 3000 130.50 525

4 3001 to 4000 174 700

5 4001 plus 217.50 875

Table 1.3: Residential and Business Permits, 2008/09


18/6418

c) Other Permit Schemes

We also do a range o other permits

to support specic needs within the

community. They have been

listed below.

2.4 Blue Badges

The Blue Badge scheme provides ree

parking or concessions to parking or

disabled people traveling as drivers or

passengers. For example, Blue Badge

holders can park on single and double

yellow lines or three hours where there

are no loading restrictions. In Hackney,

the Blue Badge is issued by the Mobility

Team. We currently have 6,238 Blue

Badge holders in Hackney.

Blue Badges can only be issued to

disabled people who meet the eligibilitycriteria, and not or relatives or carers.

Friends, relatives or carers may only use

the permit in their vehicle when they are

driving the named badge holder.

2.5 Companion Badge

The Council operates its own ree

Companion Badge scheme or Hackney

Blue Badge holders. The scheme allowsholders to have access to more parking

places in Hackney than with the Blue

Badge, and discourages thieves rom

breaking into vehicles or the badge,

as the permit is vehicle specic. We

currently have 1263 Companion Badge

holders in Hackney.

2.6 Health and Social Care (ormerly

known as Essential Workers) PermitThese permits are issued to applicants

spending at least 30% o their time on

the road visiting the community, working

in medical or social care and working or

a specically named institution. These

include Homerton Hospital, NHS City

and Hackney and mental health trusts.

2.7 DoctorsThese permits can be used in registered

Doctors bays outside surgeries. This

parking provision enables doctors to

park close to their surgeries so they can

respond to emergencies.

2.8 Car Club Permits

Car Clubs are a convenient way or

motorists to hire cars. They dier rom

traditional vehicle hire in that the cars

are collected rom local bays and hire

durations can be as short as 30 minutes.

The Car Club operator, Streetcar, is

allocated specic bays and permits

or its vehicles.

For urther inormation please visit

www.hackney.gov.uk/parking.


19/6419

For more inormation about parking suspensions or dispensations

visit www.hackney.gov.uk/ek-suspensions-dispensations

d) Parking Suspensions

2.9 What are parking suspensions?

Parking suspensions are used to

clear or reserve parking bays within a

Controlled Parking Zone. A suspension

will temporarily prohibit the use o the

suspended bay(s) by anyone other

than the individual or organisation that

has made the suspension application

request. Suspended bay(s) can be

identied by the yellow warning signs on

posts situated as close to the suspended

location as possible.

Here are some o the reasons provided

when we receive an application request

to suspend parking bays:

Removals.

Statutoryutilitieswork(gas,waterorelectricity).

Construction/Engineering/Vehicles

access.

Filming.

Highwayimprovements.

Localevents.

A recent benchmarking exercise has

identied that the Council has one o themost comprehensive suspension policies

amongst local London authorities.

The suspension o parking bays is an

important trac management tool

within the borough.

It is the Councils priority to protect our

residents rom commuter parking anddisplacement parking wherever possible.

We endeavor to suspend parking bays

only when it is required to carry out

essential works in order to provide

services to the community.

e) Parking Dispensations

2.10 What are parking dispensations?

Dispensations are most commonly used

to enable parking in contravention or

specic exemptions, such as domestic

removals, weddings and unerals, and

building works.

A parking dispensation is a waiver issued

to authorise a vehicle to park or a set

period o time. Upon receipt o sucientproo, Hackney residents can obtain

ree personal dispensations or the

ollowing events:

Dispensation

Type

Maximum

Dispensations

DomesticRemovals

2 Dispensations

Weddings 2 DispensationsFunerals 10 Dispensations

Table 1.4: Parking Dispensation type, 2008/09


20/6420

) Pay and Display

2.11 What is pay and display?

Pay and display bays are provided to

allow motorists to park or a short period

o time to shop, visit businesses and

riends and use public amenities. Shared

Use bays are more fexible, combining

pay and display and permit parking.

These are suitable or areas with various

competing on-street parking demands.

According to the Trac Management

Act 2004, pay and display prices should

refect local on-street parking demand

and turnover o spaces.

Hackney varies its pay and display prices

and maximum lengths o stay between

zones to refect local parking demands.Prices were benchmarked against other

boroughs in 2009. Our prices are highest

close to the City ringe and lowest by

Homerton Hospital where need is the

greatest. Where demand or short-stay

parking is high, or example, around busy

shopping areas and public buildings,

the pricing mechanism and maximum

length o stay are set to encouragerapid turnover o spaces. By doing so the

Council helps support local businesses.

g) Payment Methods

There are a number o payment

methods available to pay PCNs, removal

charges and permits. Below are some o

the ways you can pay:

2.12 Website

The online payment system is a secure

website where it will be possible to make

payments with any major cards. This isavailable at www.hackney.gov.uk/-

online-payments.

2.13 Telephone

Payment can be made over the phone

by calling the operator or by using the

automated telephone service. The phone

numbers can be ound below.

HackneyContactCentre: 020 8356 3000.

Hackneyautomatedpaymentline:

020 8356 5050 (select option 3 or

parking payments).

ParkingServicesenquiryline:

020 8356 8877.


21/6421

2.14 Post

You can pay by cheque or card using oneo our payment details slips. To make a

payment by post you have to ll in the

slip and send it, and the payment back

to the ollowing address:

London Borough o Hackney

P.O. Box 39055

London, E8 1WT

2.15 Face-to-FacePayment can be made ace-to-ace by

visiting our Parking Shop at 2 Hillman

Street, Hackney, E8 1FB. Payments can

be made or parking nes as well as

the purchase o permits and vouchers.

We accept cash, cheques or card.

h) Challenges, Representations

and Appeals

The Trac Management Act (TMA)

2004 sets out how motorists could

challenge the issue o a PCN and then

make representations to the issuing

authority ater the service o a Notice to

Owner (NTO).

2.16 PATAS

The Parking and Trac Appeals Service

(PATAS) was established by The Road

Trac Act 1991. PATAS provides the

administrative support to the Parking

Adjudicators and since 2003, the Road

User Charging Adjudicators. The Service

continues to provide this support under

the TMA 2004.

For urther inormation pleasevisit www.parkingandtrafcappeals.

gov.uk.


22/6422

3 On-Street Controls and Car Parks


23/64

a) Hackney Parking

Enorcement Contract

Since its launch in September 2004, the

BPA (British Parking Association) Contract

has become widely recognised as the

industry standard. Hackney piloted this

contract and its quality ethos has now

become a prominent eature within the

TMA 2004. Several other councils across

the UK have adopted this contract.

Hackneys enorcement contract

comprises 35 Key Perormance Indicators

(KPIs). These indicators enable us

to monitor the quality o parking

enorcement. This means CEOs (Civil

Enorcement Ocers) are discouraged

rom issuing high numbers o PCNs

which may be deemed invalid. Bothinternal and external auditors assess the

procedures ollowed by the Council to

ensure we are managing the contract

eectively.

By adopting this contract, we have ound

evidence to show that standards have

improved. In the last year, the team

succeeded in consistently:

ReducingthenumberofPenalty

Charge Notices (PCNs) cancelled due

to CEO error to a level o less than

1.5% o overall tickets issued.

Proactivelylocatingabandoned

vehicles, which have been inspected

within a period o 24 hours in 99.9%

o cases. In total the borough hasresponded to over 1700 abandoned

vehicle complaints in the last year and

has saely disposed o 200 vehicles in

this time.

Providingphotographicevidencewith

our PCNs so you can see why you were

issued with a PCN.

Adaptingtotheneedsoflocal

residents by changing the level ocoverage on streets to refect the needs

o the area.

AssistingtheDVLAinitsghtagainst

the use o untaxed vehicles by

removing over 600 in the last year.

Enforcinguponpersistentevaders

(people who consistently ail to pay

or or appeal against their parking

nes) to a level beyond the Councils

expectation.

As a result o this high standard o

service delivery, citizens within the

London Borough o Hackney can

now expect:

Fairandprofessionalconductfromall

Civil Enorcement Ocers.

Qualityevidenceofanyalleged

parking oences. Apromptserviceintheeventofan

emergency.

Lessroadcongestionandfewer

obstructions, leading to saer roads.

23


24/6424

b) CCTV

We are committed to improving bus

journey times through eective CCTV

enorcement. Hackney has a network

o CCTV cameras to enorce against

traic and parking contraventions on

public carriageways and ootways. The

primary purposes o the CCTV traic

monitoring systems are to keep traic

moving and maintain road saety,enhance public transport services by

deterring misuse o bus lanes and

assist in general monitoring o traic

conditions. We also work in conjunction

with the Emergency Planning Team

and the Police to identiy crime and

disorder.

CCTV is not used to invade the privacy

o any persons in domestic, business

or other private premises, buildings

or land. Saeguards and instructions

to operators exist to prevent cameras

being ocused on peoples homes,

gardens or other private property.

CCTV operators work according to a

strict code o practice on issuing PCNs,

designed to ensure they carry out

Council policy impartially, airly and

transparently. A photograph o the

contravention is shown on the PCN and

video evidence is stored by the Councilso it can be viewed by the motorist

when deciding whether to appeal the

PCN. CCTV ines are 120 which can

be reduced to 60 i paid within 21

days o issue.

We use CCTV to enorce against the

ollowing contraventions:

Parkinginarestrictedarea.

Failingtoobeyatrafficsign. Stoppinginaboxjunction.

Breachingweightlimits.

Illegaluseofbuslanes.

CCTV cameras can be ound at the

ollowing locations:

MareSteet/Narroway.

ReadingLane.

WellStreet/Brooksbank. WellStreet/TerraceRoad.

RidleyRoad/StMarksRise.

GrahamRoad.

MareStreet(ReadingLane).

MareStreet(WiltonWay).

MareStreet(El lingfortRoad).

MareStreet(PembertonRoad).

MareStreet(BockingStreet).

LowerClaptonRoad(StJohns).

LowerClaptonRoad(ClaptonSquare).

LeaBridgeRoad(Cornwaite).

FalkirkStreet.


25/6425

HoxtonStreet/CrondallStreet.

QueensbridgeRoad/DalstonLane. LowerClaptonRoad/DownsRoad.

MareStreet/SylvesterRoad.

DalstonLane/GrahamRoad.

DalstonLane/WoodlandStreet.

Bal lsPondRoad/MildmayPark.

GrahamRoad.

DalstonLane/RoseberryPlace.

KingslandRoad/BallsPondRoad.

c) Removal o Vehicles

In accordance with the Traic

Management Act 2004, Hackney

concentrates its resources on removing

vehicles, such as those:

Parkedondoubleyellowlinesorinan

area where loading is prohibited.

Identifiedaspersistentevaders. Notdisplayingavalidtaxdisc.

Parkedillegallyforaprolonged

period.

Parkedonthefootway.

Parkedinadisabledparkingbay

without displaying a valid permit.

We no longer remove vehicles with

previously valid residents, businesses

or doctors parking permits (within

seven days o the permits expiry) i

they are parked in the relevant bay.

In accordance with the TMA 2004,

Hackney stopped clamping vehicles orparking contraventions on 31 March

2008, but we reserve the right to

clamp vehicles where we have evidence

suggesting they are being used or

Blue Badge raud or to repeatedly

evade PCNs (that have neither been

paid nor appealed).

The ees or clamping, removals and

storage o vehicles in London are setby London Councils. They are set out in

the table below.

Activity Charge

Release rom

Clamp

70

Release rom

car pound

200

Storage charge

(per day)

40

Disposal ee 70

Table 1.5: Other contraventions and charges


26/6426

2.17 Abandoned Vehicles

Hackney Parking Services removesabandoned vehicles rom the street

as they can be a hazard to the public.

This process involves inspecting the

vehicle, sometimes on more than one

occasion, writing to the registered

keeper (i known), advising land owners

in cases where vehicles have been

discarded on private land, observing

legal notice periods and the eventualremoval o the vehicle. The borough

aims to react to abandoned vehicle

reports as quickly as possible and its

inspectors proactively seek vehicles

that are in a state o abandonment. It

is the aim o the borough to remove

nuisance vehicles as quickly as possible

in order to reduce the likelihood o

vandalism, arson and other crime

with which such vehicles are oten

associated.

In 2008/09, Hackney started to also

remove abandoned vehicles rom

Hackney Homes residential estates.

2.18 Untaxed Vehicles

It is illegal to drive or park any vehiclethat does not have a current tax disc.

According to the Department or

Transport, untaxed vehicles are more

likely to be uninsured and involved in

other crime.

The removal o untaxed vehicles is

administered under the Vehicle Excise

Duty (Immobilisation, Removal and

Disposal o Vehicles) Regulations 1997.Abandoned vehicles are not included

in this operation. The Regulations

provide or the clamping or removal

o untaxed vehicles on the public

highways. The Regulations do not

allow or enorcement action to be

taken in car parks or on any orm o

private land.


27/6427

d) Car Parks

Publicly available o-street parking

is available in Hackney, Dalston

and Stoke Newington town centre.

These car parks help to support local

businesses by providing short stay

parking or visitors.

In the uture we will invest in improving

our car park acilities to ensure they

are saer, and work towards achievingsaer parking award accreditation

rom the Association o Chie Police

Oicers (ACPO).

Hackneys Wilmer Place Road Car

Park has retained the Saer Parking

Scheme (SPS) accreditation it achieved

in 2007/08. To maintain the SPS

status, Parking Services continues

to work closely with the Councils

Street Cleaning and Lighting Teams.

Inspectors rom the SPS group were

particularly impressed by the designand the maintenance o the Wilmer

Place Road site.

Car park Control hours Spaces Charges

Amhurst Road

E8 2BT

Monday-Saturday 7am -11pm 25 spaces 1.20 each hour

7.20 all day

Bentley Road

N1 4BY

Monday-Saturday 7am-7pm 109 spaces 1.20 each hour

7.20 all dayGillett Street

N16 8JH

Monday-Saturday 7am-7pm 31 spaces 1.20 each hour

2 hour max. stay

Wilmer Place

Road N16 0LY

Monday-Saturday 7am-7pm 32 spaces 1.20 per hour

7.20 all day

Table 1.6: Public Car parks in Hackney, 2008/09


28/6428

4 Policy and Performance Appraisal


29/64


30/6430

The graph below shows that our drive

or issuing quality PCNs remains positive.Whilst we issued less tickets in 2008/09,

more motorists paid their PCN nes on

the initial issue o the ticket against the

previous year. We expect that this trendwill continue as we strive to improve upon

enorcement and ensure public saety.

Recovery Rate over Time

0.00%

20.00%

40.00%

60.00%

80.00%

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

Month

200

200

Targ

RecoveryR

ate

Chart A: Perormance Chart- Recovery rate, 2007/08 2008/09


31/6431

b) Enorcement Perormance

4.2 Top Ten Cancellations or 2008/09

The table below shows the top

ten cancellations or the 2008/09

period and the reasons behind

the cancellations. (This includes

cancellations rom PCNs that have

inormal or ormal representation

attached to it).

We cancel tickets or a range o

reasons as we understand that incertain circumstances whilst the

ticket was issued correctly, motorists

may have experienced a unique set

o circumstances, or example, in an

emergency, which required them to park

incorrectly. In these circumstances we

apply discretion as required by the TMA

2004, to uphold or cancel PCNs.

Reason Volume Proportion

Loading/Unloading 1924 29.24%

Blue Badge First Appeal 1248 18.97%

Valid Permit at Appeal 564 8.57%

Vehicle has Legal Exemption in TMO 514 7.81%

Valid Blue Badge at Appeal 499 7.58%

Voucher at Appeal 490 7.45%

Compassionate Circumstances 383 5.82%

Notebook Entry not to Standard 350 5.32%

Notebook Entry Inadequate 319 4.85%

Vehicle Breakdown 289 4.39%

1924

1248

564

514

499

490

383

350

319

289

Table 1.8: Perormance Table Number o Cancellations by reason, 2008/09


32/6432

4.3 Street visits

Our contractor is required to visit streetswithin and outside CPZs according a

schedule based on parking activity.

Whilst the level o visits may fuctuate

between streets, the graph below

shows that the contractor has met its

overall target o 95% visits in most

months. Perormance ell in Decemberand January due to our enorcement

contractor going through a signicant

business change. The Council

anticipated the all and ocused our

enorcement on hotspots.

4.3 Client instructions

Chart B looks at how well CEOs

implemented client instructions withinthe set time period or each month. Client

instructions are where enorcement issues

have been reported or investigation or

action by our enorcement contractor.

They are required to take action within

three hours.

The service received an average o

174 client instructions or each monthin 2008/09. Chart C shows that our

contracted CEOs met the target

throughout the year in 2008/09.

100% was reached in the months o

June, September, and November.

CEO Street Visit Performance

60.00%

65.00%

70.00%

75.00%

80.00%

85.00%

90.00%

95.00%

100.00%

A pr- 08 M ay -0 8 J un- 08 J ul -0 8 A ug -0 8 S ep -0 8 O ct -0 8 No v- 08 De c- 08 J an -0 9 Fe b- 09 Ma r- 09

Month

Actual

TargetRating

Chart B: Perormance Chart- CEO Street Visits, 2008/09

Rating

Performance for Implementing Client Instructions

60.00%

65.00%

70.00%

75.00%

80.00%

85.00%

90.00%

95.00%100.00%

A pr- 08 M ay -0 8 J un -0 8 J ul -0 8 A ug -0 8 S ep- 08 O ct -0 8 N ov -0 8 De c- 08 J an -0 9 Fe b- 09 Ma r-0 9

Month

Actual

Target

Chart C: Perormance Chart- Implementation o Client Instructions, 2008/09


33/6433

4.4 Removals

The charts below look at the number

o vehicles removed each month. The

amount o vehicles to be removed varies

rom month to month but averagesaround 97.29%. The charts show

that our contracted CEOs actioned

or bettered the target every month

throughout the year, except September.

The reason or this dip in perormance

was due to a power ailure that occurred

at the car pound and caused 4.5operational hours to be lost.

Month Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

Completed 262 229 174 167 114 137 138 138 166 164 189 209

Received 265 237 175 172 117 137 140 139 168 167 195 213

Table 1.9: Perormance Table- Number o Client Instructions Implemented by month, 2008/09

Rating

Performance for The Number of Vehicles Removed

60.00%

65.00%

70.00%

75.00%

80.00%

85.00%

90.00%

95.00%

100.00%

Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09

Month

Actual

Expected Level

Chart D: Perormance Chart- Number o vehicles removed, 2008/09

Month Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

Actual 365 339 355 367 348 311 390 371 331 340 288 317

Expected

Levels

324 306 246 246 306 326 298 340 275 317 286 320

Table 1.10: Perormance Table- Number o vehicles removed, 2008/09


34/6434

4.5 Abandoned Vehicles

The borough is under obligation toinvestigate all reported abandoned

vehicles within 24 hours o receiving

the rst notication. It is then required

to remove the vehicle within 24 hours.

The two perormance indicators ormerly

measured nationally include:

BVPI218a(AbandonedVehicles:

% o new reports o abandoned

vehicles investigated within 24 hourso notication).

BVPI218b(AbandonedVehicles:

% o abandoned vehicles removed

within 24 hours rom the point at which

the Authority is legally entitled

to remove the vehicle).

In 2008/09, 1652 abandoned vehicles

were scheduled to be investigated. All

reported vehicles were investigated within

the 24 hour target period.

In 2008/09, 211 abandoned vehicles

were scheduled to be removed. All

abandoned vehicles were removed within

24 hours rom the point at which we were

legally entitled to remove the vehicle.

We achieved 100%in both areas.

4.6 Untaxed Vehicles

The number o untaxed vehicles removed in

2008/09 reduced throughout the year, mainly

due to increased compliance by motorists

in the borough. This demonstrates that

key messages promoted via successul and

eective operations carried out over the last

three years, have reached motorists who

have modied their behavior.

With the procurement o an ANPR (Automatic

Number Plate Recognition) van we expect

there to be a greater improvement in

the removal o untaxed vehicles within

the borough.

Month DVLA Authorised

Removals

Apr 08 58

May 08 68

Jun 08 63

Jul 08 63

Aug 08 47

Sep 08 48

Oct 08 50

Nov 08 26

Dec 08 55

Jan 09 57

Feb 09 37

Mar 09 49

YTD 621

Table 1.11: Perormance Table-

Untaxed vehicles removed, 2008/09


35/6435

c) On-Street Maintenance

Maintaining street urniture is vital

in ensuring parking enorcement

is conducted airly and legally in

accordance with the Councils Parking

Enorcement Plan. Over time, lines, signs

and pay and display machines may

become deective and Parking Services

aim to ensure that repairs are carried

out quickly and with minimal disruptionto the service. Parking Services have a

rolling program o routine and reactive

maintenance or all the parking related

street urniture. As a signicant part o

this is managed in house, this allows us

to not only save money but also react

quickly in this area.We also employ external contractors

to design and install certain large

parking signs; all lining and post works

are completed in collaboration with

external contractors. Repairs to pay and

display machines are almost exclusively

conducted by our own engineers,

reducing contractor costs.

Table 1.12 shows the number o repairscarried out in 2008/09 and the average

amount o time (in days) it took to

repair these deects. In 2008/09 we

exceeded our targets or the areas

highlighted below.

Activity Works

Completed

Target

Average

ResponseRate (days)

Actual Average

Response Rate

(days)

Status

Repair time (days) or

enorcement*aecting Pay and

Display machine aults.

1855 2 0.86 Met


enorcement-aecting lining

deects.

571 25 13.4 Met


enorcement-aecting post

deects.

445 25 16.7 Met

Response time (days) or all

disabled bay enquiries.

104 5 3.8 Met

Response time (days) or site

visit requests.

1787 7 2.2 Met

Table 1.12: Perormance Table- Maintenances response perormance, 2008/09


36/6436

d) Business Processing

4.7 Inormal Representation

We received a total o 19,852 inormal

representations against all PCNs

(including estate and carpark) issued in

2008/09; a challenge rate o 17.93%.

In 2008/09 we used our discretion

to cancel 7,000 tickets that werecorrectly issued, ater you wrote to

us and we considered all the acts

presented. This is an acceptance rate

o 35.26%. We endeavour to process

every challenge airly.

Number Formal Representations Vs Acceptances

0

1000

2000

3000

4000

5000

6000

7000

8000

Formal Rep 7496 138 4064 194 506

Accepted formal Rep 3092 31 1428 65 215

Parking Bus Lane Moving Traffic Car Park Estate

Chart E: Perormance Chart- Inormal Representation vs Acceptances, 2008/09

Number of Formal Representations vs Acceptances


37/6437

4.8 Formal Representations

Number Inform Representation Vs Acceptances

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

Informal Rep 16877 342 911 463 1259

Accepted Informal Rep 6326 33 67 191 383

Parking Bus Lane Moving Traffic Car Park Estate

Chart F: Perormance Chart- Formal Representation vs Acceptances, 2008/09

We received ewer ormal representationscompared with inormal representations.

In 2008/09 there were a total o 12,398

ormal representations made. This

means that ormal representationsrepresented 11.2% o all PCNs issued

and 38.97% o them were ruled in

avour o the motorist.

Number of Informal Representations vs Acceptances


38/6438

The table above shows that we received

a combined gure (inormal and/or

ormal representation) o 29.1% on all

PCNs issued in 2008/09. We accepted

on 36.69% o these challenges. The

council accepted more cases at ormal

representation stage or all PCN types

(except car park). This is perhaps proo that

motorists are more willing to pursue their

case through ormal representation when

they believe that their case is compelling.

We in turn have proved that we are willing

to listen and act accordingly.

We aim to deal with all types o enquiries

(inormal and ormal representations)

in an average o 10 days. The council

exceeded this target in responding to

representations.

Overall Perormance

On street Bus

Lane

Moving

Trafc

Car

Park

Estate Total

Inormal

Representation

16877 342 911 463 1259 19852

Inormal

Representation Rate

22.08% 13.41% 3.93% 17.81% 21.13% 17.93%

Accepted Inormal

Representation

6326 33 67 191 383 7000

Accepted Inormal

Representation Rate

37.48% 9.65% 7.35% 41.25% 30.42% 35.26%

Formal

Representations

7496 138 4064 194 506 12398

Formal

Representation Rate

9.81% 5.41% 17.54% 7.46% 8.49% 11.20%

Accepted Formal

Representations

3092 31 1428 65 215 4831

Accepted Formal

Representation Rate

41.25% 22.46% 35.14% 33.51% 42.49% 38.97%

Combined

Representation

24373 480 4975 657 1765 32250

Combined

Representation Rate

31.89% 18.82% 21.47% 25.27% 29.63% 29.13%

Combined

Representation

Accepted Rate

38.64% 13.33% 30.05% 38.96% 33.88% 36.69%

Table 1.13: Perormance Table- Perormance Summary, 2008/09


39/6439

PATAS Results or 2005/06,

2006/07 & 2008/09

2008/2009

Inormal Representation 9.53 (days)

Formal Representation 9.12 (days)

Table 1.14: Perormance Table- Representation

response time, 2008/09

Table 1.15: shows the results o the parking appeals assessed by the Londons independentadjudicators, the Parking and Trafc Appeals Service (PATAS). The statistical inormation is

provided by PATAS drawn rom reports on its website.

% o Cases going to Appeal which

are Allowed (Lost by Hackney)

06/07

07/08

08/09

1977

1717

1814

318

422

646

86%

83%

75%

68%

72%

73%

31

32

28

34

34

34

1.3

1.8

1.9

0.99

1.11

1

06/07

07/08

08/09

30

25

13

9

4

16

77%

86%

45%

46%

49%

59%

32

24

8

25

26

28

0.05

0.05

0.07

0.43

0.3

2

06/07

07/08

08/09

1

175

137

0

121

76

100%

59%

64%

57%

49%

65%

17

10

10

18

18

23

0.01

0.1

0.1

0.84

1.18

2

Year

Appeals

Allowed

Appeals

Refused

InHackney

AllLondon

Authorities

Number

Outof

LBHackney

London

Rank in

London

% o Cases going to Appeal which are

Allowed (Lost by Hackney)

% o PCN going to

Appeal


40/6440

The PATAS ranking is one o several indicators

o how Councils are managing their parkingenorcement services whilst encouraging

compliance and transparency in applying their

enorcement activities.

The number o appeals allowed are those

cases ound against the Council. The number

o appeals reused are those cases ound

against the appellant. The 2008/09 cases

show an increase in the number o casesreused (won by the Council) and the reduction

in the number o cases allowed (not won by

the Council). Likewise, appeal cases which have

not been contested have also reduced over the

same period.

For the nancial year 2008/09, all local London

authorities have seen a 20% increase, on

average, o cases lodged at PATAS rom the

previous year. The number o cases won by

appellants remained the same or all appeals

heard. A possible reason or the increase could

be due in part to greater awareness about the

enorcement process.

The PATAS results or 2008/09 shows the

percentage o appeals ound against the

Council or parking has generally allen over

this period. For the same period, Hackney

Council gained an indicative 75% rating or itsappeals allowed, which compares avourably

to 83% or the nancial year ending 2007/08.

While Hackney had the 28th lowest percent

appeals allowed o the 34 authorities inLondon (all London Boroughs and Transport or

London) in 2008/09, it should be recognised

that the Council is currently the 3rd best

perorming London Borough in terms o

improvement over the past 12 months. This is

indeed a very positive indicator or Hackney as

it demonstrates the Councils commitment to

providing and delivering a quality service or

motorists making representation to the Councilabout a PCN.

Hackney lies in the middle o the league

table in terms o its rank or bus lane appeals.

As with parking appeals, considerable

improvements were made with 42% more

appeals being ound in avour o the Council

over the past 12 months. Moving Trac

contraventions however saw a slight drop o

5% in the number o appeals won by the

Council. This time last year Hackney was 10%

below the London average o 49% lost, this

year we are 1% above an average o 65%

or cases lost.

It is pleasing to note that the overall quality

o the service resulted in a signicant

improvement with respect to PATAS key

indicator with a 6.5 per cent increase in the

number o appeals being determined in avouro the Council.

The council has improved over the past 12 months. This demonstrates the

councils commitment to providing and delivering a quality service for motorists.


41/6441

Full bleed image and quote to go here,

to enable each section to start on a let page.


42/6442

5 Financial Data


43/6443

a) Parking Services:

Balance sheet 2008/09

2008/09

Subtotal Total

Expenditure

Employee Costs 3,536,982

Premises costs 12,039Transport Costs 53,004

Supplies and Services 615,704

Contracts 5,398,068

Recharges 2,200,247 11,816,044

Income

PCNs & Bailis (6,449,484)

Pay and Display (2,739,955)

Permits (2,857,106)

Suspensions (494,623) (12,541,168)

Total Income (12,541,168)

Surplus (725,124)

Table 1.16: Parking Services Balance sheet, 2008/09

The table above shows our expenditure

and income or 2008/09. The surplus

made in 2008/09 is 725,124.


44/6444

b) Breakdown o Income

by source

In 2008/09 we made a surplus o

725,124. The majority o our revenue

in 2008/09 came rom money generated

rom debt recovery (our recovery rate or

the year is 68%). However, the revenue

made in 2008/09 in relation to previous

years has reduced due to a number oreasons including the introduction o

the Road Trac Management Act 2004,

the high level o compliance and the

increase in public awareness concerning

parking procedures and policies.

c) How surplus has been spent

Any surplus generated by Parking

Services are retained and re-invested

into parking projects and on-street

improvements in accordance with the

Road Trac Act 1991.

In 2008/09 we reinvested the 725,124

into the ollowing projects:

Parkingschemes.

Concessionaryfares. RoadSafetyincludingSchool

Crossing Patrols.

Nuisance/Abandonedvehicles.

CCTVfacilities.

Minorroadmaintenance.

Streetlighting.

Income

Stream

Amount Distribution

PCNs & Bailis 6,449,484 55.88%

Pay and Display 2,739,955 17.59%

Permits 2,857,106 21.27%

Suspensions 494,623 5.26%

Total 12,541,168 100.00%Table1.17: Income stream breakdown, 2008/09


45/6445

In 2008/09 we reinvested 725,124 into projects

including; concessionary fares, road safety including

school crossing patrols, CCTV facilities and

street lighting.


46/6446

6 PCN General Statistics


47/6447

a) Parking PCNs

The table below shows the number o

PCNs issued or parking contraventions

in 2008/09, along with the total

number that were paid and how many

were paid at the discount rate. The

PCNs issued were or on-street, o-

street and CCTV parking contraventions.

The number o PCNs issued is broken

down into the higher and lower level

contraventions in line with changesbrought about by the TMA 2004.

The higher rate PCNs are issued or

more serious contraventions, or

example, parking on a double yellow

line, and the lower rate is issued or

less serious contraventions, or

example, overstaying in a pay

and display bay.

Total PCNs On street

(CEOs &

CCTV

Parking)

O street CCTV

Parking

Number o higher level PCNs issued 75816 69866 5950 (12861)

Number o lower level PCNs issued 22132 19524 2608 n/a

Number o PCNs paid 62731 58193 4538 (8095)

Number o PCNs paid at discount rate 52274 48538 3736 (7036)

Table 1.18: Parking PCN Statistics- issue and payment rate, 2008/09

Our policies and enforcement practices are improving the level of

compliance in bus lanes helping to improve on bus journey times.


48/6448

The chart below shows that 78%

o tickets were issued at the higherrate, demonstrating that motorists

were committing serious contraventions when

parking their vehicles. The

gures show our commitment to

your saety through penalising

oenders who could endanger the

lives o other people.

The chart below shows that 83% o all

payments made in 2008/09 were at thediscounted rate. The gures show that we are

keeping the public inormed o our procedures

and policies when processing PCNs. This is

refected in the act that the vast majority o

motorists are opting to pay within the 14 day

time limit so to receive a discount on their

penalty charge.

78%

22%

Chart F: Parking PCN Statistics-

Issued Level, 2008/09

Higher level

PCNs issued

Lower level

PCNs issued

17%

83%

Chart G: Parking PCN Statistics-

Payment Rate with analysis, 2008/09

PCN Issue Levels PCN Payment Rate

17%

83%

22%

78%

Full rate

Discount rate


49/6449

The table above shows the number o

PCNs issued or parking contraventions

in 2008/09 and how many inormal

and ormal representations were

received. It also shows the number

o PCNs that were cancelled due to

successul representations and or

other reasons such as a CEO error or a

driver being untraceable.

Total

PCNs

On street

(CEOs &

CCTV

Parking)

O

street

CCTV

Parking

Number o PCNs against which an inormal or

ormal representation was made

29556 27134 2422 (2761)

Number o PCNs cancelled as a result o an

inormal or a ormal representation

11011 10157 854 (97)

Number o PCNs written o or other reasons (e.g.

CEO error or driver untraceable)

2975.00 2753.00 222.00 (304)

Number o vehicles immobilised* n/a n/a n/a n/a

Number o vehicles removed 4111 4111 n/a n/a

Table1.19: Parking PCN Statistics- representation, cancellation and removal, 2008/09

*There are no fgures or the number o vehicles immobilised as we stopped clamping vehicles in 200809.


50/6450

CCTV

Bus

Lane

CCTV

Moving

Trafc

Number o higher

level PCNs issued

2551 10277

Number o lower

level PCNs issued

n/a n/a

Number o PCNs paid 1681 7593

Number o PCNs

paid at discount rate

1422 6499

Table 1.20: Moving Trafc PCN Statistics- issue

and payment rate, 2008/09

CCTV Related PCNs

20%

80%

Chart H: Moving Trafc PCN Statistics- CCTV

Related PCNs with analysis, 2008/09

CCTV Bus Lane

CCTV Moving Traffic

CCTV

Bus

Lane

CCTV

Moving

Trafc

Number o PCNs against

which an inormal or

ormal representation

was made

480 2214

Number o PCNs

cancelled as a result o

an inormal or a ormal

representation

64 756

Number o PCNs written

o or other reasons

(e.g. CEO error or driver

untraceable)

31 158

Number o PCNs paid at

discount rate

1422 6499

Table 1.21: Moving Trafc PCN Statistics-

Representation and cancellation, 2008/09

b) Bus Lane and Moving

Trafc PCNs

The tables above show the number

o PCNs issued or moving trac

contraventions in 2008/09. The PCNs

issued were or CCTV bus lane and CCTVmoving trac contraventions.

The table also shows the number o

PCNs that were issued at higher and

lower rate, along with the number that

were paid and how many were paid at

the discounted rate.

Chart H shows that 80% o PCNs issued

through CCTV were or moving traccontraventions. However, overall this

only accounts or 12% o PCNs issued in

2008/09. This indicates that our policies and

enorcement practices are improving the level

o compliance in bus lanes which is helping to

improve on bus journey times in the borough.

CCTV Bus Lane

CCTV Moving Trafc


51/6451

c) Hackney compared with

other Boroughs

The number o PCNs issued within

Hackney has dropped or 2008/09, a

reduction which has been experienced

by the majority o London Boroughs. We

have identied ve comparable Councils:

Islington, Southwark, Haringey and

Tower Hamlets.

This demonstrates that our quality driven

enorcement strategy is aligned withsome o the higher perorming boroughs

in London.

The table below shows that there is a

alling trend or the number o PCNs

issued rom 2007/08 and 2008/09. We

have an 8% dierence rom 2007/08

and 2008/09.

Higher

level

parking

PCNs

Lower

level

parking

PCNs

Total

Parking

PCNs

Bus

lane

PCNs

Moving

Trafc

PCNs

2008/09

Total

PCNs

2007/08

Total

PCNs

Variance

Hackney 78,529 21,954 100,483 2,353 9,893 112,729 122,594 -9,865

Haringey 144,813 25,669 170,482 7,562 13,362 191,406 198,247 -6,841

Islington 141,268 56,886 198,154 6,813 44,044 249,011 283,919 -34,908

Southwark 93,863 26,491 120,354 271 11,118 131,743 144,224 -12,481

Tower Hamlets 61,523 18,975 80,498 4,852 4,692 90,042 91,172 -1,130

Table 1.22: Number o PCNs 2007/08 - 2008/09

(The data was obtained rom the Enorcement Activity 2008-09 Annual Report PCN Stats 2008-09

produced by London Councils and the North London Parking Managers Group Benchmarking Indicator

report 2007/08 produced by Islington Council).


52/6452

7 Changes within Parking Services 2008/09


53/6453

In 2008/09 we made a number o

improvements to our service based oneedback received by members o the

public and through monitoring trends

within our industry.

a) Enorcement

7.1 Tackling hotspots

Hackney Council has identied a number

o areas where parking enorcement

has been made dicult. Most o these

areas had minicab oces and garages

occupying valuable parking spaces and

who were also parking vehicles on yellow

lines. It was observed that the motorists

concerned would drive away when a CEO

was spotted only to return ater they let.

It was urther made dicult or parking

services to achieve higher compliancein these areas due to anti-social

behaviour o the motorists concerned.

This situation was also reported by the

residents in the area on many occasions.

Parking Services considers these issues as

a priority and compiled a list o known

areas based on mystery shopping and

eedback rom residents; these areasare identied as hotspots. We have

also considered surrounding boroughs

that aced similar problems. Through

consultation with the necessary

stakeholders, we managed to coordinate

a team o Public Carriage Ocers,

Met Police Ocers, CEOs, Blue Badge

Fraud Inspectors and Untaxed Vehicle

Inspectors to perorm joint operations in

known hotspots.

There has already been some success

through pilots o these operations andwe have begun to see an increase in

motorist compliance and a decrease in

anti-social behaviour reported

by residents.

b) Controlled Parking Zones (CPZ)

7.2 Implementation o Zone N

(Homerton & Lower Clapton)In May 2008, Zone N (Homerton and

Lower Clapton) was introduced ollowing

two stages o public consultation with

local residents and businesses. The

implementation o Zone N involved

substantial partnership working with

Homerton Hospital Trust, local ward

members and consultation with the

Emergency Services (Ambulance, Policeand Fire Service). A urther parking

review was carried out with resident and

key stakeholders or the inclusion

o additional streets surrounding

CPZ N, in February 2009. The

consultation received majority support

rom residents and key stakeholders

and the zone was extended.

7.3 Match Day Parking Controls

In August 2008 we introduced Match

Day parking controls in several CPZs

within the borough to help prioritise

parking space or local Hackney residents

when Arsenal Football Club host home

matches at the Emirates Stadium. The

scheme was introduced ollowing


54/6454

concerns rom local residents about

problems associated with visitors parkingin Hackney and walking to the stadium.

Designed as an extension to existing

CPZ hours, the scheme was implemented

in Zone G (Brownswood), G2 (Finsbury

Park) and hal o Zone M (Clissold).

We have committed to reviewing

the scheme one year ater its installation

to ensure the controls are meeting

the needs o local stakeholders. Thepublic consultation is planned or

September 2009.

7.4 CPZ J Review and Implementation

In March 2008 we consulted local

residents and businesses in the

Queensbridge area about the design and

operational hours o the CPZ. Following

positive eedback rom local users thedesign changes were later implemented

in February 2009.

7.5 CPZ A (Wenlock) review

Controlled Parking Zone A (Wenlock)

is located in the southern boundary o

Hackney and borders the City o London.

In early 2008, local residents and

businesses in Zone A were consulted aspart o the three year operational review

o the zone. The consultation received

substantial eedback rom local residents,

businesses and local ward members. The

design changes were implemented in

September 2009.

c) Parking Suspensions

Changes to the suspensions service

have ensured that we better refect

our Hierarchy o Parking Need. The

ollowing improvements were made to

the service in February 2009:

Asevendayminimumnoticeperiodfor

all suspensions (barring very exceptional

circumstances) to guarantee all permit

holders in the surrounding area can benotied in advance.

Thesuspensionofdisabledbays

and car club bays only in extreme

circumstances.

Reducedfeesfortherstthreedaysto

encourage shorter suspensions.

Discountsforresidentsarrangingtheir

own domestic removals.

New,easytouseproceduresforcancelling

or extending parking suspensions.

Theoptionforcustomerstoterminate

suspensions early and receive

subsequent reunds.

New suspension charges are designed to

minimise disruptions to permit holders

and visitors by discouraging long term

parking and the parking o vehicles in a

high number o bays within in a single

street, hence, restricting the use o these

bays by our residents or businesses.

Taris have been raised in CPZs with

high volumes o permit holders and

with the greatest demand or parking

suspensions.


55/6455

d) Pay and Display

7.6 Fleet Replacement Programme

The Council upgraded over 100 o its

pay and display machines in 2008/09

- around a quarter o its entire feet.

The new machines oer remote ault

monitoring and enhanced security

eatures that will ensure we oer more

reliable short-stay parking options

to our customers. Crucially, the newmachines are also powered by cleaner,

greener energy sources.

7.7 Pay and Display Taris

A review o pay and display machine

pricing was implemented in October

2008. The review examined machine

level revenue and occupancy rates to

encourage the most eective use o our

short-stay visitor parking options.

We have consolidated our pay and

display taris into three distinct

price bands. These bands refect the

competing needs or visitor parking in

residential areas and or short stay pay

and display bays around our market

economies and retail areas. Taris were

divided into the ollowing bands: 1.20perhourratechangedto

1.50 per hour.

2.00perhourratechangedto

2.20 per hour.

4.00perhourrateremainedfrozen.

In addition, hourly car park rates

increased rom 1 to 1.20 and thedaily rate rom 6.00 to 7.20.

Minimised changes to pay and display

taris ensure users are oered a stable

pricing plan and that the cost o

machine reprogramming is reduced.

The Councils previous pay and display

pricing review was in 2001.

In real terms, the tari revisions

above represent a reduction in the

cost o pay and display parking in

Hackney between 2001 and 2008.

Following the 2008/09 review, we

have agreed that there should be

no urther changes to the borough-wide

pay and display tari structure over

the next two years.

7.8 Chip and Pin Trial

2008/09 was the year in which

the Council introduced cashless

payment options on its pay and display

machines. Several new machines

situated in high-use, high-vend areas

were congured to trial new chip and

pin technologies in July 2008. The trial

proved highly successul and the

Council plans to install a urther

thirty one chip and pin machines

in the next nancial year.

The fraud investigation team for the misuse of Blue Badges and Companion

Badges will reduce misuse and free up parking spaces for genuine holders.


56/6456

e) New Policies and

Schemes 2008/09

7.9 Review o Disabled Parking

Following consultation with all Blue

Badge holders, Cabinet agreed

signicant changes to the Companion

Badge and Blue Badge Schemes in

September 2009, as detailed below.

Thecreationofafraudinvestigation

team, initially on a two-year pilot basis.

The team is tasked with observing,

recording and prosecuting raud

and the misuse o Blue Badges and

Companion Badges this will reduce

misuse o the badges and ree up

parking space or genuine holders.

Theapplicationprocessforthetwo

badges is being combined and theduration o the Companion Badge

(currently 12 months) will match that

o the Blue Badge (up to three years).

This will make it easier to apply and

increase use o the Companion Badge.

Therequirementtodisplaytheclock

with the Companion Badge has been

relaxed in resident and disabled bays

in the holders home CPZ. This allowsholders to leave their cars parked near

home while using the Blue Badge and

clock in another vehicle.

7.10 Parking Permits or Health and

Social Care WorkersHackney consulted health and social

care providers on their parking provision

between September and October 2008.

The aim o the consultation was to

ensure that the Essential Community

Service (ECS) Permit, ECS Voucher and

Doctors Permit were t-or-purpose. In

March 2009, Cabinet agreed changes

to policies that resulted rom theconsultation. The changes, which went

live in 2009/10, are detailed below.

TheEssentialCommunityWorkers

Permit was renamed as the Health &

Social Care permit (HaSC). The permit

is only available to organisations

delivering health and social care in the

community and the new name better

refects its use.

TheannualpriceoftheDoctors

Permit was set at 200 to refect the

permissions oered by the permit and

the dedicated bay.

TheannualpriceoftheHaSCwas

increased to 120 to refect infation

since the permit was launched in

2004. The prices now vary according

to uel type and engine size inaccordance with other Hackney

permits. This helps to improve

local air quality and ght against

climate change.


57/6457

ThepriceoftheHaSCvoucherwas

set at 2.40 or three hours to betterrepresent the value o the parking

privileges it oers.

TheHaSCwaspreviouslyadministered

by the organisation using the permit.

Hackneys Parking Services now review

all applications directly in order to

restrict use to workers meeting the

eligibility criteria.

7.11 Hackney Wick (Olympic Area)

Hackney looks orward to working

with local residents and businesses in

developing a parking strategy that will

support the Olympic Games in 2012.

In March 2009, Cabinet approved

a specic set o policies to protect

local residents and businesses rom

parking problems in anticipation odevelopment works in and around

the Olympic area. The development

activities on the Olympic site increased

throughout 2008/09 and are expected

to peak in 2010. As more workers

choose to drive to the site it will

become more dicult to park in the

Hackney Wick area. Hackney is working

to ensure our residents are protected

rom any potential parking stress.

The Council has successully bid or

money rom the Olympic unding

body OPTEMS (Olympic Park Transport

Environmental Management Scheme)to cover the measures above. We

will return to OPTEMS to request

unding or the implementation o a

CPZ i consultation results support it.

This means that the Council should

receive adequate unding to

implement this scheme.


58/6458

8 A look towards the future 2009/10


59/6459

We are looking to continuously improve

our services to you. In 2009/10 we havebudgeted or the ollowing changes:

a) Parking Enorcement

Initiatives

8.1 Parking Enorcement

Contract Review

The Parking Enorcement Contract (PEC)

review is underway and will help us place

even more o a ocus on quality through

eective monitoring o new areas.

8.2 Automatic Number Plate

Recognition System

We have equipped our enorcement

van with an Automatic Number Plate

Recognition (ANPR) system which will

help us identiy more untaxed vehicles in

addition to tackling vehicles with expired

permits, lost or stolen blue badges and

persistent evaders.

8.3 Hotspot Operations

We will be working with our partner

agencies to increase the number o

operations conducted within identied

hotspot areas, to ensure people who live

and work in these areas can park saely.

8.4 Blue Badge Fraud

Our new Blue Badge raud team has

started surveillance activities and will

commence prosecutions on people

ound to be misusing blue badges.

8.5 Digital Radios

We have procured new two-way digitalradios or key sta and Civil Enorcement

Ocers. These new radios will allow us

to monit

LB Hackney Oct 2009

Documents

Transcript of LB Hackney Oct 2009