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KnowledgeCentrix, Databranch and Ockers Company Market Segment SMB Challenge/Opportunity Offer the managed services end users want while controlling costs and maintaining consistent service levels. Solution Through the Ingram Micro Services Division, partner with NetEnrich to use the company’s new Closet to Cloud remote managed services. Result More efficient use of resources; sustainable recurring revenue streams; and increased service levels, profitability and customer satisfaction New NetEnrich Service Proves a Smart Choice for MSPs and VARs Remote, proactive network monitoring, management and 24/7 remediation services can be a huge value-add for cus- tomers, but many channel partners struggle to maintain consistent service levels around the clock. Keeping costs down and juggling the maintenance and upkeep of the infrastructure and resources necessary to suc- ceed are also common pain points for value-added resellers (VARs) and managed service providers (MSPs). Yet with the help of the Ingram Micro Services Division’s partner NetEnrich and their Closet to Cloud Remote Managed Services, the process has now become dramatically easier. VARs and MSPs can use the NetEnrich services to quickly and con- veniently leverage and deploy a broad array of managed services, enabling them to make more efficient use of technical labor resources. The NetEnrich services also pave an easy road to building and sustaining recurring service revenue streams while improving service levels and customer satisfaction and increasing profitability. NetEnrich services have yield- ed a significant return on investment for a wide range of VARs and MSPs, especially those in the Ingram Micro VentureTech Network (VTN) community. By teaming with Ingram Micro and NetEnrich, these channel partners can more easily provide value- added services, increase rev- enues and grow their services practices, according to Gabriel Balo, Ingram Micro Services development man- ager and NetEnrich specialist. “The struggles VARs face with managed services tend to be very similar. Using these serv- ices is one thing, but being able to deliver them success- fully and profitably is a com- pletely different animal,” says Balo, who went on to say that “many VARs face difficulties in defining and maintaining con- sistent service level agree- ments at a predictable cost, and often get bogged down in the lower-level, administrative work of troubleshooting, reme- diation and triage when their engineers could be better used for more complex, high- er-level services.” More Time to Focus on Higher-Value Services Chris Andreozzi and his firm KnowledgeCentrix originally engaged with the Ingram Micro Services Division to help develop and deliver their own branded Network Operation Center (NOC) through a planned, new data center. A member of the Ingram Micro VTN community, Andreozzi already had a trust- ed relationship with Ingram Micro and decided to give the new services a trial run. “As one of the first partners to take advantage of remote managed services, we collab- orated with Ingram Micro and smartstories Ingram Micro’s Remote Managed Services Spells Big Business for VTN Partners
Transcript of Layout 1 (Page 1)a1920.g.akamai.net/f/1920/1078/8h/ · NetEnrich services have yield-ed a...
KnowledgeCentrix,Databranch and
Ockers Company
Market SegmentSMB
Challenge/OpportunityOffer the managed services end users
want while controllingcosts and maintaining
consistent service levels.
SolutionThrough the Ingram MicroServices Division, partner
with NetEnrich to use the company’s new
Closet to Cloud remotemanaged services.
ResultMore efficient use of
resources; sustainablerecurring revenue
streams; and increasedservice levels,
profitability and customer satisfaction
New NetEnrich ServiceProves a Smart Choicefor MSPs and VARsRemote, proactive networkmonitoring, management and24/7 remediation services canbe a huge value-add for cus-tomers, but many channelpartners struggle to maintainconsistent service levelsaround the clock. Keepingcosts down and juggling themaintenance and upkeep ofthe infrastructure andresources necessary to suc-ceed are also common painpoints for value-addedresellers (VARs) and managedservice providers (MSPs).
Yet with the help of theIngram Micro ServicesDivision’s partner NetEnrichand their Closet to CloudRemote Managed Services,the process has now becomedramatically easier. VARs andMSPs can use the NetEnrichservices to quickly and con-veniently leverage and deploya broad array of managedservices, enabling them tomake more efficient use oftechnical labor resources. TheNetEnrich services also pavean easy road to building andsustaining recurring servicerevenue streams while
improving service levels andcustomer satisfaction andincreasing profitability.
NetEnrich services have yield-ed a significant return oninvestment for a wide rangeof VARs and MSPs, especiallythose in the Ingram MicroVentureTech Network (VTN)community. By teaming withIngram Micro and NetEnrich,these channel partners canmore easily provide value-added services, increase rev-enues and grow their servicespractices, according toGabriel Balo, Ingram MicroServices development man-ager and NetEnrich specialist.
“The struggles VARs face withmanaged services tend to bevery similar. Using these serv-ices is one thing, but beingable to deliver them success-fully and profitably is a com-pletely different animal,” saysBalo, who went on to say that“many VARs face difficulties indefining and maintaining con-sistent service level agree-ments at a predictable cost,and often get bogged down inthe lower-level, administrativework of troubleshooting, reme-diation and triage when theirengineers could be better
used for more complex, high-er-level services.”
More Time to Focus onHigher-Value ServicesChris Andreozzi and his firmKnowledgeCentrix originallyengaged with the IngramMicro Services Division tohelp develop and deliver theirown branded NetworkOperation Center (NOC)through a planned, new datacenter. A member of theIngram Micro VTN community,Andreozzi already had a trust-ed relationship with IngramMicro and decided to give thenew services a trial run.
“As one of the first partners totake advantage of remotemanaged services, we collab-orated with Ingram Micro and
smartstoriesIngram Micro’s Remote Managed Services
Spells Big Business for VTN Partners
smartstoriesIngram Micro’s Remote Managed Services
Spells Big Business for VTN Partners
© 2011 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used underlicense by Ingram Micro Inc. All other trademarks are the property of their respective companies. 10/11 CS2011.2536
NetEnrich to make sure theoffering was beneficial notonly for us, but for currentand future partners,”Andreozzi says.
“What’s great about theremote managed services isthat they immediately free upyour engineers to work onmore value-added services,”notes Andreozzi. “We’ve beenable to grow by leaps andbounds without adding a sec-ond or third shift to supportserver and network opera-tions. Another benefit we’veseen is that our techniciansare much happier becauseNetEnrich’s team identifies,escalates and fixes problemsthat occur overnight or onweekends, so they don’t haveto. If one of our resources isengaged outside of regularbusiness hours we know it’sbecause it is a critical issue,not a false positive.”
David Prince, owner ofDatabranch, is another VTNmember who has also seentremendous value in remotemanaged services. “We startedout slowly with just one client,”explains Prince. “But after see-ing the benefits first-hand, wemoved the majority of ourclients to the new service.”
Having Ingram Micro andNetEnrich handle Databranch’smonitoring, respond to alertsand take over a lot of theresponsibilities that the firmhad done internally was simply“a smarter approach to thebusiness that has allowed us toboost our customer servicecapabilities,” says Prince.“Ingram Micro’s remote man-
aged services have been great and we’re really happywith the offering.”
Similar to KnowledgeCentrix,using remote managed servic-es has liberated Databranch’sengineers to focus on the tasksthey do most effectively andthat bring the highest value to clients.
“We’ve been able to grow ourservices business substantiallywithout adding more engineers,and we’ve seen an uptick inbusiness because we’veincreased our value-add andour efficiency,” says Prince.“From a sales and marketingperspective, we can now guar-antee delivery of 24/7/365 mon-itoring and management, andthat helps us close more salesand consistently deliver higherquality service.”
Become Proactive Rather Than ReactiveFellow VTN member, RobertSears, vice president ofBrockton, Mass.-basedOckers Company, has alsobecome a fan of the newNetEnrich Closet to Cloudremote managed services.
“We were concerned our cus-tomers wouldn’t see the value inthe service, but once wedeployed, they were telling us‘It’s about time!’” Sears says.“Our customers were waiting forus to bring this to the table andthere’s been no pushback at all.”
Remote managed servicesallow Ockers to adopt a proac-tive approach to anti-virus, andintrusion prevention and detec-tion as well as other profes-
sional security services, ratherthan take a reactive approach,Sears says.
“Partnering with the IngramMicro Services Division andthe Ingram Micro Cloud pro-vides us with the tools todeliver better services moreefficiently and cost-effectivelyto our customers, and as aresult, we can now focus onmore complex and growth-centric activities,” he says.
The Ingram Micro Cloud(www.ingrammicrocloud.com)provides VARs and MSPs freeaccess to hundreds of busi-ness, strategy, marketing,technical and sales resources.To date, 2,100 channel part-ners have registered to usethe Ingram Micro Cloud plat-form, downloading more than12,000 reference documentsand marketing tools. Thenumber of VARs and MSPsleveraging NetEnrich is alsogrowing at a steady pace andshows no signs of slowing,says Ingram Micro’s Balo.
“NetEnrich Closet to Cloudremote managed services area high-value service thatVARs and MSPs can use todeliver proactive support totheir customers while improv-ing their own business opera-tions and underlying prof-itability and productivity,” hesays. “Regardless if a channelpartner is established or justgetting into the business,remote managed services is amust-have that’s proven toaccelerate success and drivegreater value for partners andtheir customers.”
