Laundry

WelcomeOn behalf of the Hotel management I take this opportunity to

welcome you one and all to become a proud associate of one of

the most elegant landmark in Mumbai and the world’s first runner-

up Hotel amongst the Hyatt international hotels for the year 2004.

The laundry team wishes you a long and fruitful career ahead.

Laundry’s Vision

The Hyatt Regency Mumbai laundry vision is to provide

clean, hygienic, and crisp linens to the housekeeping and F&B

outlets and fresh uniforms to the staff daily while meeting to

the guest personal needs of a friendly, prompt and efficient

laundry service of international standard and quality.

Laundry’s Mission

The Laundry intend to achieve its objective through an in-

house and sophisticated laundry plant run by humble,

dedicated, sincere, hardworking and multi-skilled staff using

the latest techniques and methods which are in themselves

unique in service standard and exceeds guest expectations.

Laundry facts The laundry is located on B1 level just next to the staff cafeteria

“Tiffins”. The entry to the laundry is opposite the service elevator at B1.

The laundry is spread out on an area of 652sq.mtrs built at a cost of Rs.2 crore.

There are in all 28 nos. different kind of laundry equipments imported from various places around the world such as USA, Denmark, and Italy.

The laundry is operational on a 24 hour basis for 365 days in a year.

The laundry team comprises of a Manager, 3 Team leaders and 26 laundry attendants.

Laundry’s Role

The laundry role is four fold.

To provide daily clean room linens such as bed sheets, bath towels, pillow covers, etc. to the housekeeping department.

To provide daily clean linens such as dinner napkins, table cloths, trolley covers, banqueting linens to the F&B department.

To provide daily clean uniforms to all the staffs of Hyatt Regency Mumbai.

Last but not the least to meet the daily guest laundry needs of the Hyatt Regency Mumbai.

Laundry routine

Working hours: 7am to 7am

Nos. of shifts: 4

Morning General Afternoon Night

Laundry processed daily: 3250kgs (9000pcs)

Staff uniforms: 1300 pcs

Room linens: 4500 pcs

F&B linens: 2500 pcs

Guest laundry: 350 pcs

Laundry revenue daily : Rs.27000

Guest laundry servicesThe laundry offers the following services to the guest Normal service: Laundry collected by 1200 hrs is

delivered the same day by 2000hrs and laundry

collected after 1200hrs is delivered the next day by 1400hrs.

Overnight service: Laundry collected by 2300hrs is delivered the next day by 0900hrs at 50% extra surcharge.

Express service: Laundry is delivered within four hours from the collection time at 100% extra surcharge 24 hrs a day.

Pressing service: One hour pressing service

Laundry layout

LINEN ROOMLDY. MGRHK MGR

ENTRY

A.HK. MGRUNIF. ROOM

PANEL ROOM

HK. MC.ROOM

HK L&F RMCHEM.ROOM

COUNTER

BULK LAUNDRY AREAGUEST LAUNDRY AREA

TOWEL FOLDING AREA

LINEN PRESSING AREA

FIR

E E

XIT

LINEN CHUTE

THE LAUNDRY TEAM

LAUNDRY MANAGEMENT TEAM AT WORK

DAILY MORNING BRIEFING

ROOM ATTENDANT DROPPING SOILED LINEN IN THE CHUTE

SOILED LINEN FALLING IN THE LAUNDRY THROUGH THE CHUTE

SORTING OF SOILED LINEN

WEIGHING OF LINEN BEFORE WASHING

LOADING THE LINEN IN THE WASHING MACHINE

THE AUTOMATIC CHEMICAL INJECTION SYSTEM

DRYING OF TOWELS IN THE TUMBLE DRYER

BED SHEET PASSED INTO THE FLAT WORK IRONER

PRESSED AND FOLDED BED SHEET BEING COLLECTED

FEEDING OF DINNER NAPKINS IN THE FLAT WORK IRONER

PRESSED DINNER NAPKINS BEING COLLECTED

STACKING OF FRESH BED SHEETS AND DUVET COVERS

FOLDING OF TOWELS ON AUTOMATIC TOWEL FOLDING MACHINE

ARRANGING AND STACKING OF FRESH TOWELS ON THE RACK

ROOM ATTENDANT FILLING THE CAGE TROLLEY WITH FRESH LINENS

LAUNDRY VALET DEPOSITING THE GUEST LAUNDRY FOR PROCESSING

GUEST LAUNDRY IS TAGGED ON THE MARKING MACHINE

LAUNDRY ATTENDANT ARE SORTING THE SOILED UNIFORMS

CLOTHES TREATED FOR STUBBORN STAINS ON SPOTTING MACHINE

HAND WASHING OF DELICATE GUEST LAUNDRY

GUEST LAUNDRY BEING DRY CLEANED

STAFF UNIFORMS ARE BEING WASHED

GUEST LAUNDRY READY FOR WASHING

DRIED GUEST LAUNDRY IS UNLOADED

PRESSING WORK IN PROGRESS

CROSS VIEW OF THE LAUNDRY

SORTING OF GUEST LAUNDRY IN THE PIGEON HOLES

SORTING AND CHECKING OF GUEST LAUNDRY BEFORE DELIVERY

GUEST LAUNDRY BILLS IS POSTED ON THE MICROS

LAUNDRY VALET TAKING THE GUEST LAUNDRY FOR DELIVERY

LAUNDRY VALET SEEKING PERMISSION TO ENTER THE ROOM

LAUNDRY VALET PLACING THE HANGER IN THE WARDROBE

CROSS SECTION VIEW OF THE LINEN & UNIFORM ROOM

LAUNDRY CHEMICAL ROOM

Any questions