LAND AND EXPAND: HOW TO INCREASE REVENUE WITH CUSTOMER SUCCESS
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Produced by Growing Revenue Through Customer Success LAND AND EXPAND
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Transcript of LAND AND EXPAND: HOW TO INCREASE REVENUE WITH CUSTOMER SUCCESS
BITLY ESTABLISHED
2008
60 EMPLOYEES
3 OFFICES
NYC, Denver, San Francisco
1200 Enterprise Clients
9M Free Users
WHY DID IT WORK?
• Increased knowledge
• Decreased time and frustration
• Increased activity
• $$$
• Strong rules of engagement