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An introduction to Lakehouse

COMPLIANCE

Lakehouse is an asset and energy support services group that constructs, improves, maintains and provides services to homes, schools, public and commercial buildings with a focus on the UK public sector and regulated markets.

LAKEHOUSE AT A GLANCE

1988 ESTABLISHEDLakehouse is an asset and energy support services group, established in 1988. In 2015 we successfully floated on the London Stock Exchange

4 MARKETSWe address four core public sector markets – social housing, education and public buildings as well as the industrial and commercial sector.

4 SERVICE AREAS

Regeneration

Compliance

Energy Services

Construction

28 YEARS OF CONTINUOUS GROWTHLakehouse has continued to show both organic and acquisitive growth.

97% OF REVENUES

97% of Lakehouse revenues are from the public sector and regulated markets, where we create and maintain long term relationships.

£340m

Group turnover for the financial year 2014/15 was £340m

10 ACQUISITIONS

We have made ten significant acquisitions since 2011. K&T Heating (2011), Allied Protection (2012), Foster (2013), Everwarm and H2O Nationwide (2014), Providor, Orchard Energy, Sure Maintenance, Aaron Services and Precision Lifts (2015).

2,400 EMPLOYEES

We directly employ over 2,400 people, who deliver award-winning construction, improvement and maintenance projects.

35

We operate in 35 locations across the UK.

Romford (head office), Basildon, Bathgate, Bedford, Birmingham, Boston, Brentwood, Bridgend, Bristol, Cambridgeshire, Camden, Charlton, Corby, Dereham, Elland, Enfield, Glasgow, Norfolk, Hackney, Ipswich, Hampshire, Kent, Grantham, Lincoln, Liverpool, Gateshead, Newmarket, Northampton, Norwich, Southend, Suffolk, Sutton, Upminster, West Midlands and West Sussex.

Lakehouse operates through four divisions:

Regeneration provides planned and responsive maintenance services for social housing clients, which are mainly local authorities and housing associations. The division operates through three businesses: Regeneration (South), Regeneration (East) and Regeneration (North).

Energy Services provides a range of energy efficiency services for primarily social housing and private homes. The division also uses these services to deliver carbon emissions savings for energy companies, enabling them to meet their legislative targets. In addition, the division offers renewable technologies, smart metering services and energy brokerage to customers throughout the UK.

Regeneration

Energy Services

Compliance comprises planned and responsive maintenance, installation and repair services to local authority and housing association clients, in the areas of gas, fire and electrical, water and air hygiene, and lifts. These services cover clients’ social housing and public building assets.

Construction offers refurbishment and small to medium-sized public building works, predominantly for local authority clients. The division focuses on clients in the education sector, although it also delivers some works to a range of other public buildings.

Compliance

Construction

Building owners are responsible for ensuring that their properties are fully compliant with regulations for services such as electrical, fire, gas, air and water, and lifts.

Through complementary acquisitions, our Compliance division offers a comprehensive range of services covering these areas, with substantial geographic coverage and a good scale of directly employed engineers. These businesses are being developed into a single Lakehouse offering, supported by our Impact Response system and our Customer Journey initiative.

We utilise our unique knowledge and expertise in each service area to help clients meet their legal, safety and regulatory requirements. We support organisations and individuals to raise awareness, and provide education too. Our technicians are properly trained, highly skilled, and fully qualified.

Compliance

John Lewthwaite Managing Director, Compliance

John joined the Group in 2011 and has held positions of Operations Director and Business Improvement Director before being named Managing Director of Compliance in 2015. John has extensive experience as both an operational director and change director managing strategic change programmes. Prior to joining the Group, John worked with MITIE between 2010 and 2011. Between 2006 and 2010, John was Regional Director and Group Change Director at Connaught. John is a Chartered Professional Engineer and a Member of the Institution of Civil Engineers. John has an MBA from Cranfield University.

Compliance Head Office:1 King George Close,Romford, Essex,RM7 7LS

www.lakehouse.co.uk

For more information about our Compliance division please contact Ian Childs, Client Relationship Manager on 07800 678 913 or by email at ian.childs@lakehouse.co.uk

K&T Heating, a specialist in the installation, maintenance and repair of gas appliances and central heating systems, provides gas compliance services for local authority, housing association and charity customers, currently managing around 76,000 properties.

The services provided include emergency call out facilities, service programmes to meet compliance requirements, installations and repairs to gas appliance and systems, void works, building and associated works, electrical installations and repair and carbon monoxide and smoke detector installation.

K&T’s technical and design team specialises in design and specification of gas central heating systems and has vast technical expertise in mechanical and electrical systems. Our procurement and commercial team combine technical knowledge with buying and negotiating skills to help maintain a first class supply chain.

Within the installation and delivery team, everyone is fully qualified and the aftercare and maintenance teams are equipped with vehicles which carry essential stock items. The on-demand service is managed through a 24-7 call centre, with specific job communications made through mobile hand held devices to ensure optimum response times.

Compliance(Gas)

David GreenfieldManaging Director,K&T Heating

David joined K&T Heating in 1989 as a service engineer. He progressed to manager of all K&T Heating contracts. In 2000 he became a partner in the company and following that the financial director. Today he manages the full operations of our Gas Compliance business unit.

K&T Heating Head Office:Thames House,Stone Foundries Estate,669 Woolwich Road, London SE7 8LH

www.ktheating.co.uk

For more information about our Compliance division please contact Ian Childs, Client Relationship Manager on 07800 678 913 or by email at ian.childs@lakehouse.co.uk

Sure Maintenance delivers safe, reliable, award winning Gas, Mechanical, Electrical and Property Maintenance services.

With over 40 years’ of successful delivery experience in the residential and commercial markets we are experts in providing planned, responsive maintenance, capital programmes and wider support services to over 160,000 homes and businesses across the UK.

Sure Maintenance is a national company that offers a local service, we have regional offices in Manchester, London, Birmingham and Liverpool, with a network of more than 350 directly employed tradespeople. We focus on local delivery through our network of local bases supported by regional offices, these are strategically positioned to ensure comprehensive coverage and uncompromised access to our clients.

We also operate a 24/7 Helpdesk and bespoke management system.

Compliance(Gas)

Darren CunninghamManaging Director,Sure Maintenance

Darren was appointed CEO of Sure Maintenance in 2007, after they acquired FJ Jones Heating engineers, a Midlands heating installations company. Sure Maintenance was acquired by Lakehouse in September 2015.

Sure Maintenance Head Office:Unit 16, The Matchworks,Speke Road, Liverpool,L19 2RF

www.suregroup.co.uk

For more information about our Compliance division please contact Ian Childs, Client Relationship Manager on 07800 678 913 or by email at ian.childs@lakehouse.co.uk

The company has grown steadily over time and currently completes an annual installation rate of around 1500 new heating systems every year whilst servicing and maintaining approximately 100,000 individual homes throughout East Anglia and the Midlands.

We have dedicated local contact centres that provide:• A local point of contact for our customers• The high availability service that our customers demand• A consistent and efficient approach to all enquiries• The ability to respond rapidly to the evolving requirements of

our clients through the use of a bespoke structured software solution

We have a workforce of over 350 employees comprising of installation, maintenance and service engineers qualified in all fuel types, complimented by a team of electricians and multi skilled trades people, together with a large administrative support team. Less than 3% of our work is subcontracted and only to specialist teams such as Asbestos removal.

We strive to:• Operate with honesty, integrity & respect• Provide the highest quality products, services and

performance• Operate efficiently and offer value for money• Provide a safe working environment for clients, customers and

employees• Exceed our customers expectations at every opportunity• Strive for healthy business growth year on year

Compliance(Gas)

David LummisManaging Director,Aaron Services

Aaron Services Head Office:Broomvale Business Centre,Bramford Road,Ipswich, Suffolk,IP8 4JU

www.aaronservices.co.uk

For more information about our Compliance division please contact Ian Childs, Client Relationship Manager on 07800 678 913 or by email at ian.childs@lakehouse.co.uk

Allied Protection, a specialist in the supply, installation and maintenance of fire safety and security systems, delivers fire compliance services, which cover all the physical infrastructure and fire safety materials required for a building to respond to the outbreak of fire. Allied Protection also provides electrical compliance services which focus on lighting and power installations, ensuring compliance with applicable regulations.

Based in West Sussex, we have operatives distributed throughout East Anglia, South and South East England, allowing them to offer a comprehensive service maintaining and servicing fire alarms, emergency lighting, fire suppression systems, portable extinguishers, smoke vents, nurse, warden call and access control systems. Allied also provide fire risk assessments, signage surveys and dedicated staff training as part of a comprehensive fire protection package.

The key to Allied’s enduring success has been a combination of technical prowess, quality management and excellent customer service. Since 2005 these have been combined with the Hamilton Hall’s LEO integrated database system. It facilitates a joined-up approach to business assets, enabling the comprehensive management of product and service lifecycles, contracts, assets, preventive maintenance, call scheduling, call handling, logistics and stock management. It also facilitates repair management, billing, sales, purchasing, and reporting.

LEO exploits Web and wireless technologies to provide a real-time service environment that offers central and remote users throughout the enterprise a single, unified view of the entire service. Furthermore, this can be made accessible to our customers through a client web portal, allowing them to track the progress of preventative and reactive maintenance, allowing them to monitor their premises on a near to real-time basis.

Compliance(Fire and electrical)

Jamie DawsonManaging Director,Allied Protection

Jamie worked as a self-employed electrician before establishing his own business and then merging with Allied Protection in 1998, where he has since been MD. In 2010 he oversaw the acquisition of Gemini Fire Management and then directed the sale of Allied Protection to Lakehouse in 2012.

Allied Protection Head Office:Unit 2,Regents Business Park,6 Jubilee Road,Burgess Hill, West Sussex,RH15 9TL

www.alliedprotection.co.uk

For more information about our Compliance division please contact Ian Childs, Client Relationship Manager on 07800 678 913 or by email at ian.childs@lakehouse.co.uk

H2O Nationwide is a water and air hygiene specialist operating across the UK. Established in 1998, we provide services to around 350 clients including local authorities, housing associations, NHS trusts, student accommodation providers and hotel and leisure operators. Our core services include Legionella control, water hygiene, microbiological sampling, water treatment, ductwork cleaning and grease extract compliance.

H2O is dedicated to supporting property managers in fulfilling their obligations around water hygiene and Legionella, something at the forefront of landlords’ minds following a number of high profile outbreaks in recent years. Much of our work is undertaken in commercial, leisure and industrial premises.

Our people are professional. We have an enviable talent pool, and we are passionate about what we do. Our goal is to continue to grow but without losing our commitment and drive to make a positive impact on people’s lives and environments. We are committed to ensuring that our customers are at the heart of everything we do.

Compliance(Water and Air)

Steve LorrimanManaging Director,H2O Nationwide

Steve founded H2O Nationwide Ltd in 1998 along with joint Director Martin Stevenson and has also served as Vice Chairman of the Building and Engineering Services Association’s Ductwork Hygiene Committee since 2010, being actively involved in developing industry standards.

H2O Nationwide Head Office:Repton Court Enterprise Park,Repton Close, Basildon,SS13 1LN

www.h2onationwide.co.uk

For more information about our Compliance division please contact Ian Childs, Client Relationship Manager on 07800 678 913 or by email at ian.childs@lakehouse.co.uk

Precision’s services include lift installations and replacements, planned lift servicing, a 24-hour responsive repair service, bespoke design and manufacture, upgrades and modernisation, and disability adaptation work for local authorities and social housing associations in London and the South East.

Precision is headquartered in Upminster, Essex and was founded in 1996 by current Managing Director, Graham More. The Business employs 69 staff, comprising engineers, technical personnel and management and support staff.

Compliance(Lifts)

Graham MoreManaging Director,Precision Lifts

Precision Lifts Head Office:Saxon House,Upminster Trading Park,Warley St, Upminster,RM14 3PJ

www.lakehouse.co.uk

For more information about our Compliance division please contact Ian Childs, Client Relationship Manager on 07800 678 913 or by email at ian.childs@lakehouse.co.uk

Dates:

Client:Project:

GAS

K&T Heating was appointed by L&Q Housing to undertake annual safety checks, servicing, breakdown call outs and maintenance of domestic gas heating systems, appliances and installations.

It includes the production and maintenance of services logging asset registers (including gas installations, shared water facilities, controls and valves and white goods), void inspections, capping supplies, re-commissioning, supply and installation of all replacement parts, maintenance and checks of all associated flues, pipe work, radiators, controls, valves (including thermostatic mixing and gas cut off valves), pumps, electrical supplies, builders work, means of access, smoke, heat and CO detectors.

It also includes the provision and management of the gas safety check including the use of PDA electronic certification recording and linked servicing database.

The client issues mini programmes for 10 homes on a regular basis. We immediately contact residents to arrange pre-inspections at a convenient time which includes evenings and weekends.

Pre and post inspections are undertaken to all properties, using photography to show the condition of homes before and after completion, in line with our policy for working in occupied homes.

We are particularly mindful of the needs of vulnerable residents and have adopted the use of a password which is pre-arranged with those residents who require this service via our call centre. Passwords are only made available to our operatives via their PDAs at point of entry. This has helped minimise disruption to the programme and provides reassurance for more vulnerable people.

Gas servicing, repair and maintenance, heating installations and electrical to 14,256 homes

Started 2013

L&Q Housing

Gas servicing, repair and maintenance, heating installations and electrical

Gas servicing, repair and maintenance, boiler and heating installation to 6,213 homes

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This contract focuses on the provision of gas servicing and maintenance (3 star) to domestic and commercial appliances and covers responsive breakdown repairs to domestic and commercial appliances and installations and alternative energy source appliances.

Assets are recorded via a PDA system including gas appliances, white goods, location of stop cocks in properties, types and location of blending valves and showers, basic electronic survey of storage tanks facilities and dead leg situations for water services.

A number of challenges were inherited when K&T Heating was awarded this contract. One area of concern was the high number of complaints received for repetitive issues. Our response was to establish a Resident Scrutiny Panel with representatives from the local community. Various issues were discussed and action plans formed to ensure that improvements were made in the appropriate areas.

Soem residents had a poor perception of the service level, and challenged the validity of customer feedback on completion surveys. Again, we engaged representatives from the local community and provided volunteers with training so that they could act as Inspectors alongside our Quality Control team and work supervisors. Their own reports were passed to the Resident Scrutiny Panel to review.

Our close partnership with the client and continued success engaging and involving local people has enabled us to become part of their own community.

Started 2003

Wandle Housing Association

Gas servicing, repair and maintenance. boiler and heating installation, electrical works

GAS

Dates:

Client:Project:

GAS

Sure Maintenance was successfully awarded this contract to provide a range of gas compliance services to around 3,000 of Connect Housing’s properties. The contract also includes the provision of repair and maintenance, servicing and installation services to a number of commercial properties including sheltered housing schemes and commercial plant.

A dedicated Contract Management Team includes Helpdesk and administrative staff, operatives and a Customer Liaison Officer.

We have recruited a number of local people, including an apprentice, who are employed to help deliver this contract and others in the local area.

Our systems are integrated with the client’s Housing Management System, enabling real time date transferal. Connect Housing can access this information as and when required, and downloadable reports provide them with information about upcoming jobs, pending and completed jobs.

Quality assurance checks are carried out on works in progress and post completion. As a result of our commitment to high quality service we achieve less than 1% snag incidence on handover.

We hold regular community engagement events, ensuring inclusion from all aspects of the community. We also provide support for community improvement initiatives, such as volunteering our services to help renovate or refurbish community buildings.

Gas servicing and maintenance of 3,000 homes

Started June 2013

Connect Housing

Servicing, Safety Check, Landlord’s Gas Safety Record, Installation and Heating Responsive Repairs

Boiler installations to 28,000 properties

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Sure Maintenance started work in July 2011 after successfully tendering for the contract which was then re-tendered and secured until July 2018.

Sandwell Metropolitan Brough Council has housing stock of approximately 28,000 properties within the borough of Sandwell and surrounding areas. The Council was looking for a qualified and experienced gas contractor who would be responsible for the upgrade of boilers on a reactive basis, rather than a scheduled programme.

The 2014/18 contract is shared with another contractor although Sure Maintenance is responsible for 70% of the contract.

Upon contract award a mobilisation plan was implemented to ensure we were fully operational by contract commencement. TUPE requirements meant that we had to transfer a small number of engineers over from the existing provider, ensuring that they were offered the same contract conditions as previously.

The contract is managed from our office in Halesowen, Birmingham, due to its close proximity to the properties we service. Six Heating Install teams are dedicated to this contract, supported by electricians and builders who are responsbile for other associated works. All engineers are fully gas qualified to install boilers, water heaters, fires, cookers, enabling them to carry out the works safely and correctly.

Agreed service levels include:

• Acknowledgement of boiler replacement request

• Replacement boilers are normally installed and fully functional within three working days of receiving the enquiry

• Reporting on a number of agreed KPIs

We also carry out ad hoc heating replacements as and when requested.

Started July 2011

Sandwell Metropolitan Borough Council

Boiler installations

GAS

Dates:

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GAS

Aaron Services commenced this contract with Longhurst Homes in April 2006. We were successful in retendering for a further 5 years (with potential 5 year extension) from 1 April 2011. The new tender increased the number of properties being maintained from 2,000 to 4,500, to incorporate the increased housing stock resulting from the merger with Havelok Homes.

We also provide servicing and maintenance to 20 communal systems located in sheltered housing schemes.

The contract includes the 24/7 provision of responsive repairs, annual servicing and programmed and unplanned installations for properties fuelled by gas, oil and renewable heating systems plus some electric systems.

As with all contracts, we monitor and report on a comprehensive suite of KPIs to demonstrate our successful delivery of the contract. The results are reviewed annually and targets increased each year.

The latest KPI report demonstrates the following outcomes:

• Appointments made on time: 100%

• Appointments kept on time: 99.57%

• First time fix: 89.5%

• Servicing compliance: 100%

• Customer Satisfaction: 99.3%

Through client collaboration over four years, we now have an even servicing distribution throughout the year, consistently completing the same number of services every month. On commencement of the contract, servicing anniversaries were all falling within three summer months. The revised approach has assisted the client with cost management, with a minimum number of properties having two services within a financial year, and has contributed to the 100% servicing compliance which we can now demonstrate.

Responsive repairs, annual servicing and installations to housing stock

Started April 2006

Longhurst and Havelok Homes

24/7 responsive repairs, annual servicing, programmed and unplanned installations to housing stock

Heating servicing, maintenance and installation

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Aaron Services provides gas servicing to over 7,500 properties for City of Lincoln Council. The contract is for the provision of heating servicing, maintenance and installation of domestic and commercial gas, oil, solid fuel, electric and renewables, plus electrical condition reporting and remedial works. Our collaborative partnership is enhanced as we share premises with the client which has contributed to the development of a strong team spirit and shared values.

We have been working together since 2006, and an extension and subsequent successful retender demonstrates the strength of our relationship and the client’s satisfaction with our delivery. This is demonstrated by current KPI standards:

• Servicing compliance: 100%

• Appointments made: 100%

• Appointments kept: 99.8%

• Customer satisfaction: 99.7%

Our robust methodology for resident engagement saw the first appointment of a Resident Liaison Officer (RLO) on the first contract, a role which has been introduced on all contracts taken on since that date.

We introduce them to residents at initial Open Days and their contact details are in the contract information issued by us. The RLO attends resident forums and appointments with residents to ensure we provide the most customer focused service possible. On all contracts we deliver, the RLO has become the main point of contact to manage service delivery, KPI performance, servicing compliance and any issues or complaints, and our aim is always for them to become a recognised, trusted and valued member of the local community.

We have developed a secure interface with the client’s Housing Management System to provide full reporting and transparency.

Started April 2006

City of Lincoln Council

Heating servicing, maintenance and installation of domestic and commercial gas, oil, solid fuel, electric and renewables

GAS

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FIRE

For the last 10 years Allied Protection has been the principal contractor for Central and Cecil Housing Trust. In that time, close working and co-operation has driven a succession of refinements and adaptations to administrative procedures and work practices.

These have helped to forge a common vision of acceptable service standards, and have laid a solid foundation for ongoing improvement in our responsiveness, and the cost effectiveness of our service.

The Key Performance Indicators built into our contracts provide SMART objectives that are Specific – Measurable – Attainable – Realistic and Time Bound. They also serve to provide a wide range of clear and accurate information on overall service and unit costs, which constitutes a robust mechanism by which to drive, monitor and review our progress.

We are currently carrying out over 95% of services on time and achieving a first fix ratio of 95% on responsive call outs. We are committed to achieving the timescales and formats stipulated in our clients’ Service Level Agreements and review these together at

monthly, quarterly and annual meetings.

Another area in which we seek to differentiate our services from those of our competitors is Soft Skills training. Our customer service provision for social housing contracts is based upon the assumption that the working environment in this market sector presents markedly different challenges to those posed by commercial or industrial environments.

Our engineers benefit from training which is designed to prepare them for the challenges which can arise when working with a diverse group of people.

Whilst we are proud of our advanced IT system and our track record for embracing technical innovation we have never lost sight of the important human interactions, which occur in the field.

We increasingly canvas the views of client representatives and service users. Their feedback has led to the implementation of a number of innovative procedural adaptations which is helpign us improve customer experience.

Servicing and maintenance of emergency lighting and fire alarms

2007-2017

£150k pa

Central and Cecil Housing Trust

Emergency lighting, fire detection, fire alarms and system upgrades

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Allied Protection has been overseeing the maintenance of fire safety equipment for A2 Dominion since May 2011. The client has been impressed with our ‘real time’ service and the flexibility and reliability of our web portal and associated technologies.

Our secure web portal allows clients to confirm or change appointments. The technology is compatible with mobile browsers which means that busy residents can book as they go about their usual day.

All employees are provided with a PDA prior to appointments. This enables them to have an understanding of the works that are involved in each property and to make themselves aware of any special requirements.

The PDA means real time data is collected and available for the client and resident to view via our secure web portal.

In July 2013 Allied Protection was awarded additional responsibilities, including PAT testing, electrical testing and communal lighting. In order to meet and surpass the high standards

expected by our clients, we employed an NSI NACOSS Gold accredited Quality Management System to ensure that the design, installation and maintenance of electronic security systems including access control, CCTV, intruder alarms is in accordance with BS EN ISO 9001:2008 and NSI Quality Schedule SSQS 101.

Bespoke reports highlight return visits due to repeat defects, poor workmanship or modifications required due to technical problems and component failure.

Typical responses might include:

• Retraining

• Changes in system design

• Use of alternative equipment

• Changes to process or procedures

• Extra checks or supervision

Maintenance, repairs, upgrades and installations of fire equipment

2011-2021

£500k pa

A2 Dominion Housing Group

Fire safety, electrical testing, PAT testing, communal lighting

FIRE

Dates:

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WATER AND AIR

Legionella control and management

Started January 2012

Unite Students

Legionella control and management of all Unite Students sites

When Unite Students, the UK’s leading operator of purpose built student accommodation, needed to implement a total legionella control and management programme across their 130 properties spread throughout 23 of the UK’s cities, they turned to H2O Nationwide to provide the solution.

The first stage of the partnership was for H2O Nationwide to design and implement a bespoke control scheme to ensure that all the properties were brought in line with approved standards and fully complied with the latest regulations. This involved detailed strategy meetings to decide how best to deliver complete compliance in a practical and cost effective way.

Initially, this control programme consisted of undertaking fully detailed water hygiene risk assessments in compliance with BS 8558

across the whole portfolio of properties. In conjunction with the risk assessments, a monitoring and testing programme was rolled out across the entire estate with log books issued for all of the sites to ensure accurate record keeping.

It was decided that in order to ensure compliance was delivered in a cost effective manner, Unite Students’ own in-house teams would undertake some of the routine monitoring tasks and therefore H2O Nationwide designed a comprehensive training course that would ensure the competence of Unite Student representatives. Training was delivered nationally and over 20 training sessions were held from as far north as Edinburgh to as far south as Bristol to deliver regional coverage.

Testing, monitoring and sampling work

Dates:

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Started September 2012

Virgin Active Health Clubs

Testing, monitoring and sampling of all

Virgin Active sites

WATER AND AIR

When Virgin Active, one of the UK’s leading health club operators with over 60 clubs nationwide, stated its expansion plans back in 2011, the business was looking to partner with an experienced water hygiene company to provide testing, monitoring and sampling solutions.

After a detailed contractor evaluation process, Virgin Active decided to appoint H2O Nationwide as its preferred provider due to the company’s expertise, proven track record and flexible approach to providing cost effective solutions.

Soon after, H2O Nationwide began the process of providing a bespoke sampling and testing programme in line with HSE and HPA guidelines. A comprehensive compliance programme was rolled out, in line with Virgin Active’s own in-house procedures and policies.

The contract allows for monthly site visits, with a range of testing and monitoring tasks being completed depending on the frequency of testing required or time of year. At each of the monthly visits the pools and spas are sampled for Legionella, TVC, E.coli and pseudomonas. Samples are processed by UKAS accredited laboratories. Reports are produced and issued the same day the samples are completed and where neccessary repeat sampling visits made within 24 hours, allowing the site teams time to undertake any remedial works required.

The partnership has been in place for over three years. In 2014 Virgin Active extended the contract for a further 12 months, testimony to the level of service that is being provided.

Dates:

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LIFTS

In June 2015 Precision Lifts started a contract awarded by London Borough of Redbridge to complete the full replacement of an existing 12 floor, 12 person traction lift. Information gained from the initial consultation along with the tender documents successfully informed our design and procurement stage, enabling us to programme the works and equipment delivery schedule.

Initially we set out to remove the existing lift, ensuring that the lift guides and counterweight were retained. The next stage involved the installation of the new lift, taking into consideration a number of potential challenges as a result of its location in a heavy use communal area.

This type of work naturally causes some unavoidable disruption. The lift is completely out of service for a period of time and some of the work involved in removing and replacing it can be noisy. It is therefore extremely important to consider the needs of residents and local people who are likely to be impacted.

Resident consultation is a key part of our work and much of this is undertaken by a Resident Liaison Officer, residents’ first point of contact if they have any queries or concerns about the work taking place. Consultation begins prior to any work being undertaken.

Regular communication continues to take place throughout the duration of the contract to ensure that local people are properly informed about what is happening and during which periods the lift will be out of service.

There are a number of other health and safety considerations which we seek to mitigate, including the provision of safe access and exit routes and safe deliveries (outside the school run, rush hour etc.).

We specialise in lifts and have considerable experience and expertise delievering these works so we are very familiar with the requirements of these contracts.

Replacement of existing 12 floor, 12 person traction lift

Started June 2015

London Borough of Redbridge

Full lift replacement at Coopersale House, Redbridge

Replacement of existing 7 floor, 4 person traction lift

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Precision Lifts was appointed to undertake a full lift replacement at Patten House, Hackney. This involved the removal of existing equipment in a safe and controlled manner whilst taking care to retain the lift guides and counterweight. This was followed by a carefully planned programme of works which focused on the installation of the new lift in stages. We achieved this by staggering the delivery schedule to ensure the steady and timely flow of equipment.

The main challenges were in relation to the lift’s location in a communal area within a social housing environment. The lift previously serviced a steady flow of residents and visitors whose welfare was considered paramount throughout the duration of the contract.

There were a number of potential concerns to take into consideration, including:

1. Awareness and safe removal of any drug paraphernalia

2. Safe access and egress from work areas

3. Anti-social behaviour from members of the community

4. Awareness and care for vulnerable local peopleAs a result of our excellent health and safety practices the contract was delivered successfully, with no accidents or injuries sustained by our workforce or the general public.

Started June 2015

London Borough of Hackney

Full lift replacement at Patten House, Hackney

LIFTS

LakehouseHead Office1 King George CloseRomfordEssex RM7 7LS

www.lakehouse.co.uk