KYW HOTEL COMPENDIUM 2019 - La Concha

WELCOME- to La Concha Hotel & Spa -

KEY WEST | FLORIDA

430 DUVAL STREET305.296.2991

www.laconchakeywest.com

T O O U R V A L U E D G U E S T S

Welcome!

Thank You for choosing the historic La Concha Hotel and Spa. We trust that your stay

with us will be enjoyable.

We have prepared this directory to introduce you to the many services our hotel offers

and familiarize you with the unique island of Key West. With our excellent location, you

are within walking distance of the best Key West has to offer. If there is anything that we

can do to make your stay with us more comfortable, please do not hesitate to ask. We are

at your service 24 hours a day - please dial 0 to reach us.

We look forward to serving you. Enjoy your stay here in paradise!

Yours in Hospitality,

Mike Rice

General Manager

[email protected]

K E Y W E S T | H O T E L G U I D E

HOTEL FACILITIES

LA CONCHA HOTEL & SPA

RESTAURANT430 Duval - located on the Lobby level, serving breakfast and dinner.

SMOKINGSmoking in guest rooms is strictly prohibited and will result in a $250 cleaning fee.

SWIMMING POOLOpen: 8:30AM until SunsetOur pool is located outdoors on the 2nd floor. There is no diving allowed at the pool. No glass allowed. No outside beverages. Please observe posted rules.

TRAVELERS WITH DISABILITIESWe are committed to providing accessible facilities for travelers with disabilities. If you encounter barriers during your stay, please contact the Manager on Duty by dialing extension 0.

ICE SERVICEPlease dial 0 for ice service.

STARBUCKS COFFEEOpen: 6:30AM to 9:00PM

Coffees, frappuccino, baked items, cold beverages, gift items.

LOUNGES | Dial 1168Wine-O Lounge: 3:00PM to 11:00PM

430 Duval Lounge: 4:00PM to 11:00PM- The “Best Happy Hour in Key West” from 4:40PM to 6:30PM

POOL BAROpen: 11:00AM until Sunset

Located on the 2nd Floor, serves lunch & dinner.




ADA EQUIPMENT AVAILABLE TO GUESTS• TTY Telephone for the hearing impared

• Visual/Audio Smoke Detector• Door Knock Sensor

• Telephone Signaler• Alarm Clock with Tactile Vibrating Attachment

We also provide• Standard Wheelcair*

• Pool Lift with remote controller for operation by the guest*Please note that our staff does not provide wheelchair assistance.

AMBULANCE | Dial 911

BAGGAGE/ BELLMAN | Dial 0

CHECK-OUT TIMECheck-out time is 11:00AM. Please leave your room key at the Front Desk.

CREDIT CARDSWe accept AMEX, Diners Club, Discover, MasterCard, and Visa.

DRY CLEANING | Dial 0One-day service available Monday through Saturday, excluding holidays.

Laundry left at Front Desk before 9:00 a.m. Will be returned by 6:30 p.m.

EMERGENCIES | Dial 911

FIRE EXITSLocated on all floors. Please review map on guest room door.

HOTEL SERVICES

*DESTINATION FEEWhile some hotels and resorts choose to charge for amenities and services individually, we offer them in one convenient nightly fee called the Destination Fee. Now commonplace for most hotels and resorts, the resort fee covers a variety of amenities in one simple, grouped fee payable by all guests per night, per room.

The nightly destination fee is $40 plus tax and is charged each night of stay per reserved room. It includes (but is not limited to) the following amenities: - Welcome cocktails upon check in - On-site parking - Daily in-room bottled water - Lobby newspapers - In-room coffee, Lobby coffee and tea from 7AM to 11AM - 24-hour cardio center - Curated concierge services - Pool and pool towel use - High-speed, property-wide Wi-Fi connectivity - Umbrella use - Daily Rum Punch in the Lobby from 4PM to 6PM

*We hope this informatuon helps provide a little clarity sufficiently explains our nightly destination fee. As a reminder, the fee is always to be paid upon departure of the hotel and is required for all reservations.



HOTEL SERVICES

CONCIERGE9:00AM to 5:00PM | Dial 1122

After 5:00PM | Dial 0

FRONT DESK | Dial 0

HOUSEKEEPING | Dial 0Service will be performed between 9:00AM - 5:00PM.

To make any special requests please call the Front Desk.

WAKE UP CALLS | Dial 0

LOST & FOUND | Dial 0

MAINTENANCE | Dial 0

PACKAGE DELIVERY/ PICKUP | Dial 0

EXCERCISE FACILITIESThe Fitness Center is located at the Top Spa and is open to our guests and members 24 hours daily. Admission for hotel guests is complimentary. Please use your room key to access the Fitness Center.

IN ROOM DINING SERVICE | Dial 0Please refer to our Sensory Direct Menu.

TOILETRIESPlease call the Front Desk for any items you may have left at home - toothbrush, tooth paste etc.

KIPSU MESSAGINGLa Concha Hotel & Spa Key West offers Kipsu messaging, a program that allows each visitor to stay in touch with the hotel staff via text messages. Guests can request room service or report an issue from the convenience of their mobiledevice at any time. Please simply reply to the welcome text sent by the team to initiate requests.



FIRE SAFETY MESSAGE

Plan what to do when you check in. You won’t have time to plan during a fire.

First, find two exits nearest your room. Fire exit stairwells are located on all floors.

Then count doors between your room and exits so you’ll have a reference point if it’s smoky.

When you hear an alarm, act, don’t investigate.

If fire is in your room, get out and close the door.Once out, report the fire.

If fire is not in your room, leave if you can. First, feel your door. If it’s cool, open it slowly and go to the nearest exit. Crawl in smoke. Fresh air will be at the floor.

Take your key so you can go back if you can’t use your exits.

Never use elevators during a fire. They could stop at the fire floor.

If your room door is hot , don’t open it. Your room may be the safest place to be. Seal all cracks with wet towels. Shut off fans and air conditioners. Signal at your window.

Call the hotel operator and wait to be rescued.

Copyright © National Fire Protection Association1981 All Rights Reserved


SAFETY & SECURITY

Your safety and the security of your personal property are of the utmost concern to those of us who welcome you as our guest.

We urge you to take advantage of the following suggestions.

SAFESLa Concha Hotel and Spa are not responsible for valuables left unattended in your

room or at the Spa. Please do not leave valuables in your room. In-room safes are located in the bottom drawer of the credenza. Directions are located on the front of the

safe.

ADMITTANCEDo not admit persons to your room Without first making identification. A door viewer is

provided for your convenience. If there is any doubt about the persons true identity, pleasecontact the Front Desk.

KEYSDo safeguard you key. Do not leave it in your room or in the door. Do not give your key to others.

FIREPlease familiarize yourself with the location of the nearest fire exit stairway. In the unlikely event of a fire,

please move quickly but calmly to the stairs. Avoid the use of elevators. Report fire or smoke to the hotel operator.

EMERGENCY | Dial 911Key West Police (non-emergency) | 305.809.1111

Lower Keys Medical Center | 305.745.3184


We hope that these procedures will contribute to your comfort and well-being during your stay ut our hotel.

IN-ROOMFEATURES



COFFEE & TEA SERVICEComplimentary Service 7:00AM to 11:00AM in the lobby.

CRIBS | Dial 0Cribs are complimentary.

IRON/IRONING BOARDIrons and ironing boards are provided in each guest room for your convenience. To use

the iron, set to desired temperature. If steam is desired, fill iron with water and pressbutton that indicates steam. When finished, turn unit off, unplug and empty water before

replacing to iron holder.

HIGH SPEED WIRELESS INTERNETIncluded in the Destination Fee.

Network: CrownePlazaNo Password required.

PILLOWS | Dial 0We have synthetic or feather pillows available.

TELEVISION CHANNELSA list is provided for you on the next page.

TEMPERATURE CONTROLFor best results, thermostat should be between 68°-70°. Auto setting only.

VOICE MAIL AND MESSAGESIndicated by flashing light on your guest room phone. Select line “1” and press *55 button.

WAKE-UP CALLS | Dial 0

TELEPHONE DIALING INSTRUCTIONS Local Calls | Dia1 9 + Number

Long Distance Calls (Billed to Room) | Dial 9 + 1 + Area Code + Number Credit Card, Collect, Person-to-Person Calls | Dial 8 + 0 + Area Code + Number

International Calls | Dial 9 + 011 + Country Code + City Code + Number Operator Assistance for International Calls | Dial 8 + 01 + Country Code + City Code + Number

Information: Local Dia1 | 9 +411

Long Distance | Dial 9 + 1 + Area Code + 555-1212 Room-to-Room Calls:

All Floors | Dial 7 + Room Number

IN-ROOMCHANNEL GUIDE



1 ABC2 NBC

3 CBS4 FOX

5 PBS6 CW

7 ESPN8 ESPN2

9 LIFETIME10 ESPN U

11 NFL12 CSN FL

13 GOLF14 CNN

15 CNN HLN16 FOX NEWS

17 MSNBC18 BLOOM

19 CNBC20 ESPN NEWS

21 FOX BUS.22 HBO FAMILY

23 DISNEY24 ABC FAM

25 CARTOON26 DISCOVERY

27 TLC28 ANIMAL

29 NAT GEO30 TNT

31 A&E32 TBS

33 USA34 AMC

35 E!36 HMC

37 HGTV38 FOOD

39 HISTORY40 WGN

41 TWC42 PROGRAM GUIDE

SENSORY DIRECT MENU



With focus on choice, value and efficiency...These menu items are prepared with the freshest ingredients and presented in an

attractive bio-degradable box and serving vessels.

BREAKFAST | 7:00AM - 11:00AMPlease Dial 0 to place your order.

HONEY BAKED GRANOLA & GREEK YOGURT | 15.00Fresh Seasonal Berries • Choice of Juice

*SMOKED SALMON ON A TOASTED BAGEL | 20.00Red Onion • Tomato • Capers • Cream Cheese • Choice of Juice

*FARM HOUSE EGG SANDWICH ON A TOASTED BAGEL | 18.00Black Forest Ham • White Cheddar • Choice of Juice

*COUNTRY SKILLET | 18.00Bacon • Country Sausage • Onions • Peppers • Skillet Potatoes • Scrambled Eggs • Cheddar

IRISH OATMEAL | 12.00Dried Cranberries • Golden Raisins • Brown Sugar

*CLASSIC BREAKFAST BURRITO | 19.00Country Bacon & Sausage • Scrambled Eggs • Jack Cheese • Salsa • Choice of Juice

SEASONAL FRUIT PLATTER | 14.00Fresh Berries • Melon • Grapes

CHILDREN’S BREAKFAST MENU

*EGG SANDWICH | 12.00White Bread • Scrambled Egg • Cheddar • Bacon or Sausage

CEREAL & MILK | 9.00Fruit Loops • Corn Flakes • Raisin Bran • Mini Wheats

BEVERAGES

CHILLED JUICES | 5.00Orange • Grapefruit • Tomato • Cranberry • Apple

SODA | 5.00Coke • Diet Coke • Sprite

COFFEE, DECAF, TEA | 5.00BOTTLED BEER | 6.00

Budweiser • Bud Light • Coors Light

For your convenience, gratuity and service charge are included in the pricesabove. 7.5% sales tax will be added to your check.

*There is a risk associated with consuming raw or undercooked animal proteins.If you have a chronic illness or immune disorder, you are at greater riskof illness

when consuming these products. If unsure of your risk, please consult a physician.

SENSORY DIRECT MENU



ALL DAY MENU | 11:00AM - 10:00PMPlease Dial 0 to place your order.

SMOKED GOUDA TOTS | 15.00Hand-rolled Tots • Smoked Gouda • Chives

*COCONUT SHRIMP | 17.00Served witb Orange Marmalade

*CONCH FRITTERS | 15.00Served with Garlic Aioli

*BLACKENED FISH TACOS | 20.00Local Mahi • Avocado • Pico de Gallo • Jalapeno Slaw • Tortilla Chips • Salsa

*CARNITAS TACOS | 19.00Crispy Carnitas • Pickled Red Onion • Pineapple Pico de Gallo • Queso Fresco • Tortilla Chips • Salsa

PINEAPPLE & AVOCADO SALAD | 13.00Shredded Bibb Lettuce • Avocado • Pineapple • Red Onion • Carrots • Sweet Oranger Vinaigrette

*Add Chicken........5

*CHICKEN QUESADILLA | 17.00Grilled Chicken • Pico de Gallo • Jack Cheese • Gouda • Queso Fresco • Tortilla Chips • Salsa • Sour Cream

*CLASSIC BURGER | 20.00Cheese • Lettuce • Tomato • Onion • Pickle • Bacon • Kettle Chips

*MEMPHIS STYLE BURGER | 20.00Crispy Fried Onions • Bacon • Cheddar • Sweet Baby Ray’s BBQ • Kettle Chips

*BLEU BURGER | 20.00Blackened Burger • Bleu Cheese • Kettle Chips

CHILDREN’S ALL DAY MENU

GRILLED CHEESE SANDWICH | 10.00White Toast • Melted Cheddar Cheese • Kettle Chips

*CHICKEN TENDERS | 10.00Country Breaded All White Chicken Tenders • Kettle Chips

DESSERTS

KEY LIME PANNA COTTA | 11.00PASSION FRUIT CHEESECAKE | 12.00

CHOCOLATE MOUSSE CAKE | 11.00

For your convenience, gratuity and service charge are included in the pricesabove. 7.5% sales tax will be added to your check.

*There is a risk associated with consuming raw or undercooked animal proteins.If you have a chronic illness or immune disorder, you are at greater riskof illness

when consuming these products. If unsure of your risk, please consult a physician.

Embrace the rich history of Key West at the iconic La Concha Hotel & Spa. A National Historic Landmark in the

heart of the vibrant downtown historic district, our legendary hotel has been inspiring guests, like Ernest Hemingway and

Tennessee Williams, since it opened in 1926.

ALL INFORMATION & PRICES ARE SUBJECT TO CHANGE

FRANK COYLE [email protected]

430 DUVAL STREETKEY WEST | FL 33040

t. 305.293.7004www.laconchakeywest.com

Duval at your Do�step

KYW HOTEL COMPENDIUM 2019 - La Concha

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