www.kvpcorp.com

Presented to

Jan, 2012

Unleash Your Business Potential

Index

2

Business philosophy Vision, alignment with customer goals, and translating actions to customer

delight Business facts

Industry focus Customers Challenges we address

Service deliverables Service delivery framework / quality management system People competency framework : ensure higher service quality

Differentiator Voice of customers Commitment

“How do I strengthen new customer acquisition?”

“How can I better align delivery and service?”

“How do I achieve innovate and

differentiate while driving operational

efficiency?”

Today’s Challenging Environment

Limited Demand Visibility

Global Coordinatio

n

Intense Competitio

n

Goal: To make business smarter and focus on building happy customers and happy communities

4

Strategy and process

consulting

People effectiveness

Enterprise Cloud ComputingD

elivera

ble

Business facts

5

Founded : 2008 Team size: 30 members Focus: Facilitate growth using social enterprise

framework Serviced over 60 + customers across 5 industry

verticals / across established, growing and emerging firms

Philosophy: Business transformation

India’s Emerging Partner of the Year Award by Salesforce.com

Business facts : Industry verticals

6

•Industrial equipment•Fabrication & custom manufacturing•Product manufacturing•Transportation•FMCG & retail•Supply chain and distribution

•IT hardware manufacturing•Software product development•IT services / solutions• R&D services•ITES/ Call Center / BPOs•Networking•Mobile technology

Manufacturing

Technology

Manufacturing Customers

Business facts : Industry verticals

7

•Health care•Health plan•Drug discovery and clinical trials•Pharma and drug manufacturing•Medical equipment

•Large, mid and single property hotels •Real estate

Life Sciences

Hospitality and real-estate

Life Sciences Customers

•Banking services / Microfinance•Insurance•Investment advisory•Venture capital / private equity•Foreign exchange services

Financial services

Platform

HR Mgmt

Project Mgmt

Skills Matrices

Time & Expense

Billing

StaffingInitial Rollout

Client and Activity Management

User Adoption

Functionality

Bu

sin

ess I

mp

act

23

Analysis and Reporting

Client Analysis

Competitor Analysis

Sales Management

Productivity Enhancement

Targeting and Segmentation

5

6

7

KVP solution framework: Crawl, Walk, Run

Collaboration

Chatter

Content

Knowledge Portals

Contact Center

Client Extranets

Intranets

Employee Help Desk

8 – Part of DNA!

1

4

Unified Client View

360 Degree View

Integration

Real-time Cloud Solutions for Professional Services

Solution design (pre and post sales)

Customer portal for collaborative functioning

IP Management

Team introduction

Deliverables / SLA

Contract Management

Business requirement

Improvement Ideas

Agile Development

Visibility into project

Operational details

Reports and issue log, tracking

Performance to Plan

Trend Analysis

Measurement to Improve

Client Satisfaction

Global View of project

Project planning

Mile stone planning

Dependencies Tasks

Risk

Articulate risk Analyze Mitigate

Project Management

Expense Management

Contract Management

Project Portfolio

Management

Change management

Staffing & Resource

Management

Tasks & Milestones

Time Tracking

Quality Assurance

People Management

Performance Management

Skills & Learning

Management

Time-off Management

Recruiting & On-boarding

Resource Management

Utilization & Burn Feedback

Success parameters

Solution design

Audits & Compliance

Groups

Client Portals

Knowledge Management

Chatter

Collaboration

Email & Chat

Telconference

Community

Voice of customer (partial list)

10

“The most important aspect of KVP approach was not to fit a standard solution but to thoroughly understand our business need and then strive to configure a tool to meet the requirements”

Mr. Dharmesh Mashru, CEO, Apollo Industries

“Using leading collaborative technology from Salesforce.com coupled with KVP’s integrated business process building approach is now bringing all MMM stakeholders including direct sales, channel sales, service, support and customers on one single platform to facilitate inclusive growth.”

Mr. S. A. Mohan, CEO, Maini Materials Movement

“Partnering with KVP has helped us in driving new operational efficiency, increased visibility and accelerate innovation enterprise-wide”

Mr. Prakash Venkatesan, CEO, Essae Digitronics

For more details pls. visit: http://www.kvpcorp.com/customers.html