• Known Error Database

https://store.theartofservice.com/the-known-error-database-toolkit.html

Information Technology Infrastructure Library - ICT technical support

1 Primarily as a support to other processes, both in infrastructure management and service management, technical support provides a

number of specialist functions: research and evaluation, market intelligence (particularly for

design and planning and capacity management), proof of concept and pilot engineering, specialist technical expertise

(particularly to operations and problem management), creation of documentation

(perhaps for the operational documentation library or known error database)

https://store.theartofservice.com/the-known-error-database-toolkit.html

Information Technology Infrastructure Library - ICT technical support

1 The Known Error Database (KEDB) database contains all known error

records. This database is created by problem management and used by incident management and problem management, and as part of service knowledge management systems.

https://store.theartofservice.com/the-known-error-database-toolkit.html

Problem management - Scope

1 In this respect, Problem Management has a strong interface with

Knowledge Management, and tools such as the Known Error Database

will be used for both

https://store.theartofservice.com/the-known-error-database-toolkit.html

Problem management - Problem investigation and diagnosis

1 *The Known Error Database or KEDB should be accessed and checked in order to find out if the problem has

occurred in the past, if so a resolution should be already in place.

https://store.theartofservice.com/the-known-error-database-toolkit.html

Problem management - Known Error Record

1 After the investigation is complete and a workaround (or even a

permanent solution) has been found, a Known Error Record must be raised

and placed in the Known Error Database in order to identify and

resolve further similar problems. The main purpose is to restore the

affected service as soon as possible with a minimal impact on the

business.https://store.theartofservice.com/the-known-error-database-toolkit.html

For More Information, Visit:

• https://store.theartofservice.com/the-known-error-database-toolkit.html

The Art of Servicehttps://store.theartofservice.com