Knowledge Management & Transfer

in the LNG Industry

Challenges and Future Perspectives

Dr. Tasseda El-Hocine NYK LNG Shipmanagement Ltd.

LNG Business Present Situation

Global LNG Fleet Trend

1

100

200

300

400

500

October 1964 1998 2006 December 2008 Early 2014 Late 2016

LNG Fleet Trend

Internal Challenges

• Fast Promotions • Competency Trend • Crew Motivation • Safety Culture Paradoxes • Management and Leadership

External Challenges

• Crew Matrix (SIGTTO & Others) • SIRE and Vetting Processes • TMSA (Tanker Management Self Assessment) • Oil Majors: Mini-Me Syndrome

Training System Review

Present Training System

Most of provided training systems and facilities are compliant with the actual

regulation in force.

The Minimum required knowledge to be transferred to achieve competency

is already stated in the STCW

The system is failing in the Knowledge Management and Transfer Process

A chain is as weak as its weakest link!!

A chain is as weak as its weakest link!!

Review of Knowledge Management and Transfer

Definition

Argot & Ingram (2000) “The process through which one unit (e.g. group, department, or division ) is affected by the experience of another”

Conventional Transfer

Creation • Creation

Sharing • Sharing

Evaluation • Evaluation

Dissemination • Dissemination

Adoption • Adoption

Conventional Transfer

Flag State

Company

STCW

Adoption

Dissemination

Onboard

Organizational Knowledge

• Best Practices • Near-misses • Culture / Image • Dos/Don’ts

Knowledge Transfer Components

Individual Organizational Explicit Education materials

Training materials IT Systems (databases, intranets…etc) Process Manuals (SMS manuals…etc)

Tacit Skills/Expertise Experience Attitudes

Culture (policy and mission statement) Image (company’s reputation) External relationships

(customers, suppliers …etc)

Biggest Challenge to Ship Management Companies

(Tacit Knowledge)

How to Transfer Tacit LNG Knowledge?

• Challenge • How to create the ideal training/coaching conditions

in the actual situation?

• If not possible;

• How to make the actual situation generate the same output as the ideal conditions?

NYK LNG-STARS

LNG-STARS Shipboard Training Assessment Record System

Main Function of LNG-STARS

Shipboard Module

Onboard ship

HQ Module

Company Office

After receiving file from ship, VM reviews the performance of each crew member onboard and feedbacks to the management if additional training is required.

After completion of training onboard, exporting file from Ship’s module and sending to the office.

After joining the vessel crew member must complete it within a certain period.

Ship Module

Ship Module

Shipboard Crew Administrator (Master)

Ship Module

• Operation Guide • Crew Profile • Instructions & Manuals • Learning Media • Assessment • Help

Shipboard Crew Module

Instructions & Manuals

Instructions and Manuals (Cargo & Deck & Engine)

LNG Cargo Handling Manual Media

Self Training Program onboard

LNG-Carrier (Cargo & Deck & Engine)

LNG Carrier Training Text

Company Instructions

Components of Instructions & Manuals

Learning Media

Familiarization with various operating procedures through media.

Assessment

Upon completion of familiarization by Instructions & manuals, and media, candidate must do the Assessment.

Administrator Module

• Operation Guide • Vessel Particular • Crew’s Training Information • Import Data from HQ • Export Data to HQ • Export Old Data to HQ • Crew Registration • Sign Off & Edit Crew

Information • Help

Administrator Module

Crew Training Information

This function provides the Administrator with an overview of the training situation for the crew who has signed on.

If the crew did not attempt any assessment or view any manual after boarding the vessel for ONE month, the system will provide a warning with a red alarm text.

Conclusion

Thank You!