Knowledge management

in 30 minutes

Dr Judy Payne

Land of Information

Management

Sea of Algorithms

United States of Data

Management

Creativity Isles

Research Ocean

Innovation Land

Sensemaking Sea

State of

Organisational

Learning

Republic of

Collaborative

Working

Learning

Peninsula

Knowledge Sharing

City

● Data Mining

● Publication Town

● Lessons Learned

Backwater

● Intranet City

● Machine Learning

● Brainstormville

KS

KS

KS

KS

KS

KS

CoP CoP

CoP

CoP CoP

KS

KS

KS

KS

CoP

CoP

CoP

CoP

CoP

CoP

● Conversation City

● Storytelling

● Networking

● Wiki

PM KM tribe

Operational KM tribe

Myth-busting

1. KM in projects is somehow different

from KM elsewhere.

2. KM starts with ‘capturing’ knowledge

in documents and databases.

3. KM is the systematic management

of information and learning.

So what?

It isn’t helpful to think of project KM

as different from KM anywhere else –

because it prevents people learning

from general good KM thinking and

practice.

Knowledge

A body of understanding and skills that is

constructed by people and increased

through interaction with other people and

with information

AS 5037-2005 Knowledge management – a guide

Knowledge management A multi-disciplinary approach to improving

organisational outcomes and learning by

optimising the use of knowledge

Based on AS 5037-2005 Knowledge management – a guide

Knowledge management, aka...

Organisational

learning and

knowledge

strategy

Managing knowledge

work and innovation

Conversational leadership

Learning from

experience

Levels of knowledge management

task

project

programme

organisation

profession

What KM methods should I use? is a

bad question

What KM methods should I use? is a

bad question

Better questions to ask...

• What am I trying to achieve?

• What outcomes do I want?

• Which parts of the territory should I

be in?

Local authority transformation programme

5 years

Tranche 1

Project A

Project B

Tranche 2

Project C

Project D

Project E

Tranche 3

Project F

Project G

Benefits realisation

Programme definition

£ cuts £ cuts £ cuts

More questions...

• What prevents people from

talking to each other?

• What prevents people from

asking for advice and help?

• What prevents people from

sharing what they know?

How can we remove

these blockers?

Time.

Trust.

Fairness.

CULTURE AND

ENVIRONMENT ARE

MORE IMPORTANT

THAN KM METHODS

What could the local authority do?

PPM events to break down barriers

by getting people into the habit of

talking to each other

Identify valuable knowledge by asking

people what is important

Communities of practice to learn how

to work collaboratively by doing it

Online platform for

conversations without need

to spend time arranging to

get together

Change in-house qualifications to group

assessment to encourage collaboration

Knowledge fairs – something to

share, something to learn rich pictures or videos to

store valuable knowledge?

Use knowledgeable people

working long notice periods as

knowledge-sharing role models Recognition for knowledge sharing

Remove competition for

resources between projects

Social events to strengthen network ties

Beware of KM recipes...

CONTEXT IS

EVERYTHING

judy@hemdean.co.uk

@judypayne

This presentation was delivered

at an APM event

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