KM Concept, Leadership and KM

First Team (The Sparks)First module

Presenters Idris Sowmya Hong Phet2/12/2015

Where From?Knowledge has long been recognised as an important asset. Management writer Peter Drucker coined the term 'knowledge worker' in the 1960s andFortuneeditor Tom Stewart highlighted the importance of 'brainpower' in the early 1990s. It was in 1995, that knowledge management truly captured widespread management attention. This saw the publication of the seminal bookThe Knowledge-Creating Businessby Nonaka and Takeuchi and the conferenceKnowledge for Strategic Advantageorganized by Arthur Andersen and APQC. We can trace the evolution of knowledge management through several overlapping phases:

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First Team (The Sparks)First module

Presenters Idris Sowmya Hong Phet2/12/2015Where From?Knowledge has long been recognised as an important asset. Management writer Peter Drucker coined the term 'knowledge worker' in the 1960s andFortuneeditor Tom Stewart highlighted the importance of 'brainpower' in the early 1990s. It was in 1995, that knowledge management truly captured widespread management attention. This saw the publication of the seminal bookThe Knowledge-Creating Businessby Nonaka and Takeuchi and the conferenceKnowledge for Strategic Advantageorganized by Arthur Andersen and APQC. We can trace the evolution of knowledge management through several overlapping phases:

2KM Concept,Leadership and KM

Presenter Ahmad Idris Noori 2/12/2015Where From?Knowledge has long been recognised as an important asset. Management writer Peter Drucker coined the term 'knowledge worker' in the 1960s andFortuneeditor Tom Stewart highlighted the importance of 'brainpower' in the early 1990s. It was in 1995, that knowledge management truly captured widespread management attention. This saw the publication of the seminal bookThe Knowledge-Creating Businessby Nonaka and Takeuchi and the conferenceKnowledge for Strategic Advantageorganized by Arthur Andersen and APQC. We can trace the evolution of knowledge management through several overlapping phases:

3BK - Before Knowledge Management (BC - 1995AD)Awakening and Emergence(1995-1997)Bandwagon and Relabeling (1997-1999)Growth, Segmentation and Consolidation (1998-2005)Re-evaluation and Redefinition (2001-2005)In Search of New Identity (2004 onwards)2/12/2015WHERE FROM?As we know Knowledge has long been recognised as an important asset.

Management writer Peter Drucker coined the term 'knowledge worker' in the 1960s andFortuneeditor Tom Stewart highlighted the importance of 'brainpower' in the early 1990s. But It was in 1995, that knowledge management truly captured widespread management attention

1- anyway but didn't call it KM. A stone age person showing a colleague how to hunt, Icelandic sagas and organizations such as the Royal Society were all examples of sharing knowledge for a purpose.

2- Knowledge management becomes explicit. It was featured at conferences and gained attention on management agendas. The end of this period saw a wave of many new books on the subject

3- Knowledge management was actively promoted as strategic tool, particularly by the large management consultancies, which used their own internal KM programmes as exemplars. As a consequence, it was 'hijacked' by IT departments, and many software and service suppliers relabeled their products and services as 'KM solutions'.

4- KM is increasingly pervasive - across functions, all sizes of organization. all sectors and all geographies. It's a combination of KM with everything: KM and risk, KM and marketing, KM and innovation, KM and quality etc.

5- Many companies embark on formal KM programmes for the first time, while others disbanded their central KM units.

6- As web-based and content management technology becomes more mature, IT-enabled KM solutions become more commonplace.42/12/2015DATA , INFORMATION & KNOWLEDGE Datais unprocessed facts and figures without any added interpretation or analysis. "The price of crude oil is $80 per barrel."

Informationis data that has been interpreted so that it has meaning for the user. "The price of crude oil has risen from $70 to $80 per barrel" gives meaning to the data and so is said to be information to someone who tracks oil prices.

Knowledgeis a combination of information, experience and insight that may benefit the individual or the organisation. "When crude oil prices go up by $10 per barrel, it's likely that petrol prices will rise by 2p per litre" is knowledge.

Collection , oraganizing, summarizing, analyzing, synthesizing and finally decision making

Information become knowledge in the hand of someone who knows what to do with it peter drucker 52/12/2015DEFINATIONKnowledge Management (KM) refers to a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge.Knowledge management, or KM, is the process through which organizations generate value from their intellectual property and knowledge-based assetsKM involves the creation, dissemination, and utilization of knowledge

"Ensuring that workers can carry out their tasks effectively, by providingthe right knowledgeat the right placeat the right time.

"Knowledge management is the management ofinformationprocessesand people6Knowledge Management is the discipline enabling individuals, teams, and entire organization to collectively and systematically create, share and apply knowledge to better achieve their objectives.2/12/2015DEFINATION2/12/2015COMPONENTS OF KM People management

Process management

Information management1-Knowledge is created by individuals and cultural and behavioiral approaches help us in this regards to build and to manage the people 2-Processes contribute in the process of kM and four process should take place repeatedly which are 1- Socialization: sharing of the tacit knowledge through face to face communication or shared experiences example meeting 2-Internalization: It is the understanding of the explicit knowledge and it is closely linked to learning by doing by practicing 3- Externalization: is developing concepts and models to convert the tacit knowledge to explicit knowledge 4- Combination: is the combination of the various element of explicit knowledge to form more complex and systematic explicit knowledge 3- and information management is the storing and using of the information 82/12/2015FORMS OF KNOWLEDGE Tacit knowledge

Explicit knowledge

The distinction between tacit and explicit knowledge is perhaps the most fundamental concept of knowledge management. Such a distinction was first made by Michael Polyani in the 1960s, but it forms one of the central planks of Nonaka and Takeuchi's bookThe Knowledge-Creating Company. According to them, 'explicit' knowledge is formal and systematic[1]:

"Explicit knowledge can be expressed in words and numbers and can be easily communicated and shared in the form of hard data, scientific formulae, codified procedures or universal principles."Such knowledge is seen as "only the tip of the iceberg".

'Tacit' knowledge, on the other hand, is described as:"something not easily visible and expressible. Tacit knowledge is highly personal and hard to formalise. Subjective insights, intuitions and hunches fall into this category of knowledge.

Simply put, explicit knowledge is that in documents and databases, while tacit knowledge is that in people's heads.92/12/2015KM CYCLE

Is knowledge Management an Easy task?Leadership is Important in determining how willingly people will contribute their knowledge to help the organization .KM requires strong leadership. 2/12/2015KM AND LEADERSHIP Knowledge Culture knowledge Service

Presenter Sowmya2/12/2015Where From?Knowledge has long been recognised as an important asset. Management writer Peter Drucker coined the term 'knowledge worker' in the 1960s andFortuneeditor Tom Stewart highlighted the importance of 'brainpower' in the early 1990s. It was in 1995, that knowledge management truly captured widespread management attention. This saw the publication of the seminal bookThe Knowledge-Creating Businessby Nonaka and Takeuchi and the conferenceKnowledge for Strategic Advantageorganized by Arthur Andersen and APQC. We can trace the evolution of knowledge management through several overlapping phases:

122/12/2015KNOWLEDGE CULTURECulture Defined Culture is an integrated system of learned behavior patterns that are characteristic of the members of any given society.

2/12/2015CHARACTERISTICS OF KNOWLEDGE CULTURECulture is learned, shared, and transmitted from one generation to the next.

Culture can be passed from parents to children, by social organizations, special interest groups, the government, schools, and churches.

Culture is multidimensional, consisting of a number of common elements that are interdependent.

2/12/2015CULTURAL KNOWLEDGE CAN BE DEFINED BY THE WAY IT IS ACQUIRED

Experiential knowledge can be acquired only by being involved in a culture other than ones own.

Interpretive knowledge is the ability to understand and fully appreciate the nuances of different cultural traits and patterns.

Definition:A knowledge Service can be defined as a source of support when establishing and maintaining the organizational knowledge strategy.An effective Knowledge service provides support to knowledge users and contributors in the organization to encourage knowledge sharing and better knowledge practices. 2/12/2015KNOWLEDGE SERVICE 2/12/2015STAGES OF KNOWLEDGE SERVICEGenerate (start knowledge service value chain)Transform (goods and service increase utility, value)Manage (permit transfer)Use internally (accomplish organizational objectives)Transfer (enable external use)Enhance ( increase availability, utility, value)Use professionally (sector derives benefits)Use personally ( individuals derive benefits)Evaluate ( organization mandate, resources)2/12/2015KNOWLEDGE SERVICE SYSTEM STRUCTUREKnowledge service

Value chain

Benefits.

Learning and Developmental Organization Applying knowledge to work

Presenter Hong2/12/2015Where From?Knowledge has long been recognised as an important asset. Management writer Peter Drucker coined the term 'knowledge worker' in the 1960s andFortuneeditor Tom Stewart highlighted the importance of 'brainpower' in the early 1990s. It was in 1995, that knowledge management truly captured widespread management attention. This saw the publication of the seminal bookThe Knowledge-Creating Businessby Nonaka and Takeuchi and the conferenceKnowledge for Strategic Advantageorganized by Arthur Andersen and APQC. We can trace the evolution of knowledge management through several overlapping phases:

192/12/2015LEARNING ORGANIZATIONDefinition:Learning organisation is an organisation skilled at creating, acquiring and transferring knowledge and at modifying its behaviour to reflect new knowledge and insights.2/12/2015FIVE MAIN ACTIVITIES OF LEARNING ORGANISATIONS : Systematic Problem Solving Experimentation with new approaches Learning from past experiences Learning from best practices from others Transferring knowledge quickly and efficiently 2/12/2015DEVELOPMENTAL ORGANIZATIONWhere the systems and values are reshaped on a regular basis to reflect the changing enviroment.

2/12/2015APPLYING KNOWLEDGE TO WORK PRACTICEIs the degree to which the principle of knowledge sharing is actively embraced by each member of the organization.Building knowledge- based practices which lead to change operation of culture, leadership and system. It should benefit both the employee and the organization.

Knowledge SystemsStrategic knowledge Leadership

Presenter Phet2/12/2015Where From?Knowledge has long been recognised as an important asset. Management writer Peter Drucker coined the term 'knowledge worker' in the 1960s andFortuneeditor Tom Stewart highlighted the importance of 'brainpower' in the early 1990s. It was in 1995, that knowledge management truly captured widespread management attention. This saw the publication of the seminal bookThe Knowledge-Creating Businessby Nonaka and Takeuchi and the conferenceKnowledge for Strategic Advantageorganized by Arthur Andersen and APQC. We can trace the evolution of knowledge management through several overlapping phases:

242/12/2015KNOWLEDGE SYSTEMAknowledge-basedsystem(KBS) is a computer program that reasons and uses a knowledgebase to solve complex problems. The term is broad and is used to refer to many different kinds ofsystems.2/12/2015In Particular, there is a need to build up on effective knowledge infrastructure which drawn on the various system that support knowledge management.

KM relies on the contribution of a range of different professionals including information technologists, librarians, systems managers, data base managers and HR specialists.2/12/2015Cont..

2/12/2015 STRATEGIC KNOWLEDGE LEADERSHIP Great leaders have always found ways to help teams deliver high performance.Behind every one of these successes is a great knowledge leader, someone who created the demand for their people and teams to share and transfer their knowledge across organizational boundaries.2/12/2015Cont..One of the challenges for anyone exploring KM is that many work focus on system development and ignore the real cultural and leadership issues which must be considered. Knowledge should be transformed from on individual source of guidance to an integrated developmental and effective tool for sharing expertise and learning more effectively.

2/12/2015ContStrategicInfluencingStrategicLearningStrategicLeadership TeamStrategicPlanning & ThinkingStrategic Leadership2/12/2015BENEFITSIncrease in collaboration, conversation amongst the employeesMaking the experts expertise available throughout the organization.Reduce loss of intellectual capital from people leaving the company.Reduce cost by decreasing and achieving economies of scale.Minimize redundancy of knowledge-based activitiesIncrease productivity by making knowledge available more quickly and easilyPromote innovationsGive equal opportunities to all the individuals to express and share their knowledge.

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2/12/2015Q&A