Knowledge Management

1GROUP 01 KNOWLEDGE MANAGEMENT

MANAGING CORPORATE KNOWLEDGE

GROUP 01


We are Group number #01:1. Hanjaya. S (1032002085)2. R.R. Hutanti (1032202381)3. M.A. Kholik (1032202154)4. Bakhtiar A.S (1032202343)5. M. Salman. A (1032202116)6. Santi. M (1032201914)

HELLO THERE!!!


KNOWLEDGE MANAGEMENTKnowledge Management is a process that helps organizations identify, select, organize, dis-seminate, and transfer impor-tant information and expertise that are part of the organization’s memory and that typically reside within the organization in an un-structured manner.


KNOWLEDGE MANAGEMENTKnowledge management systems enables effec-tive and efficient problem solving, expedited learn-ing, strategic planning, and decision making.


KM DEFINITION

Developing organizational capacity and processes to capture, preserve, share, and integrate data, information, and knowledge to support organizational goals, learning, and adaptation.


DATA, INFORMATION AND KNOWLEDGE


What is KnowledgeManagement?Knowledge Management is the art of transforming information and intellectual assets into enduring value for an organization’s clients and its people.

The purpose of knowledge management is to:1) Foster the reuse of intellectual capital2) Enable better decision making3) Create the conditions for innovation

KM provides people, processes, and technology to help knowledge flow - to the right people - at the right time - so they can act more efficiently and effectively


What is KnowledgeManagement?


Why Manage Knowledge?

1) Prevent redundant effort2) Avoid repeating past mistakes3) Take advantage of what others already know


How To Do Knowledge Management ?


Knowledge Management Components


Goals of KM...Increase orders, revenue, and profits by:- Reusing materials and expertise- Avoiding redundant effort- Avoiding making the same mistakes twice- Taking advantage of existing expertise and experience- Making it easy to find information and resources- Communicating important information widely and quickly- Promoting standard, repeatable service offerings- Providing methods, tools, templates, examples, & data to streamline selling and delivering- Making scarce expertise widely available- Showing our customers how we use our knowledge for their benefit - Accelerating delivery to our customers- Stimulating innovation and growth- Enabling HP Services to leverage its size- Making our best problem-solving experiences reusable


Finding Solutions To Business Issues


1) Ethical Issues2) How much to integrate3) Role of IT4) Organizational adaptability5) Going Global6) The customer is king/queen7) Set CRM policies with care8) The lasting importance of knowledge management9) Implementation in the face of quickly changing technology

MANAGERIAL ISSUES


MANAGERIAL ISSUES


Four Simple Questions: 1) What was supposed to happen? 2) What actually happened? 3) Why was there a difference? 4) What can you learn from it?

After Action Reviews: Learning during


What was the objective of the project?

What did we achieve?

What were the successes? Why? Why? Why?!How can we

repeat the success?

What were the disappointments? Why? Why? Why?!How

can we avoid them in future?

‘Marks out of 10’

Retrospects:Learning after doing


“The top ten things”


Framework for building Frameworks

Large organisations don’t just need a KM project, they need a framework of their own. This framework builds an approach to knowledge management that is specifically tailored to the organisation’s environment, processes and goals.

The frameworks also do not provide a complete step-by-step approach to KM, and it does not replace the need for careful planning or analysis.


EXAMPLE of KM FRAMWORK


KNOWLEDGE MANAGEMENTLinking Past, Present, & Future


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Knowledge Management

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