KNOWLEDGEKNOWLEDGE MANAGEMENTMANAGEMENT

For Capacity Building, Continuous Learning and Change Management

Dr. N. Sai Bhaskar Reddy, CEO, GEO http://e-geo.org

nowledge is a mix of experiences, values, information and insights that originates

and is applied in the minds of people. KNOWLEDGE MANAGEMENT is the

systematic process of finding, selecting, organizing, distilling and presenting information

in a way that improves an employee's comprehension in a specific area of interest.

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rganizational asset - Knowledge management turns knowledge into an

organizational asset that can be used by a broader set of individuals. Knowledge

management helps an organization to gain insight and understanding from its own

experience. Specific knowledge management activities help focus the organization on

acquiring, storing and utilizing knowledge for such things as problem solving, dynamic

learning, strategic planning and decision making.

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Knowledge can be captured as information in data bases, books and reports, guidelines,

visual aids and other means.

ffective knowledge management can

help in fighting rural poverty; sharing

our knowledge with others will multiply its

impact.

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Effective knowledge management helps in

better delivery of services to various

stakeholders in the following Capacity

Building areas.

TRAINING

SENSITIZATION & AWARENESS

IMPARTING SKILLS

FORMTION AND STRENGTHENING

COMMUNITY NETWORKS

FACILITATFACILITATIONION

RESEARCRESEARCHH

ACTIVITYACTIVITY

CAPACITYCAPACITYBUILDINGBUILDING

Discussion Paper K N O W L D E G E M A N A G E M E N T

IMPROVED COMMUNICATION

DEVELOPMENT OF ORGANISATIONS

INSTITUTION BUILDING

chieving Knowledge Management - Knowledge management involves identifying,

storing and sharing processes and can be achieved in many ways, ranging from

face-to-face communication to virtual conferences, from data sheets to whole

libraries. It means an organization choosing to manage knowledge depends on the type

of knowledge, its origins and its users.

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nowledge Management within ORGANISATION can be achieved through some of

these tools. KK Internet based Knowledge Sharing

Open distance learning

Online learning

Technology based learning

Video conferencing

E-groups. etc

* Information technology is one of the many tools that can be used for storing and

sharing knowledge.

ethods - The methods are formal and informal learning and training activities,

processes, and events via the use of all electronic media like Internet, intranet,

extranet, CD-ROM, video tape, DVD, TV, cell phones, personal organizers et cetera.

These tools are to achieve all types of Knowledge Sharing and communication.

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1. one to one

2. one to many

3. many to one

4. many to many

ctivities - Knowledge management: KM activities should respond to the demands of

people and provide relevant knowledge. Mechanisms such as knowledge-sharing

meetings, thematic groups, communities of practice, documents and data bases,

electronic networks, etc. should be used.

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Discussion Paper K N O W L D E G E M A N A G E M E N T

CT – Knowledge Management - The unit costs of computers, communications and

transactions are declining towards zero, and electronic transfer is proliferating.

Electronic databases, audio and video recordings, interactive tools and multimedia

presentations have become available to extend the techniques for capturing and

disseminating content. 

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Knowledge Sharing - Model

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KnowledgeKnowledgemanagermanager

PresenPresentt

HelpHelpDeskDesk

Staff Clients

Relevantknowledge is

made availablejust-in-time

Relevant best

practice

Relevant bibliography

reference materials

Relevant polices, guidelines,

procedures,GO’sMost

frequently asked

questions

Case studies

Most frequently made mistakes

in the past

Relevant sector data

Training Material

Most knowledgeable gurus on key

issues

Best analytical tools

Past Past Sea of paper

Electronic Knowledge

Tacit Knowledge

Information isoften low

quality andhard to find