KNOWLEDGE MANAGEMENTOF

Knowledge Management in TCS Pharma

Range of strategies and tools that try to

capture thisvaluable

knowledge

To deliver it to other

people whocan benefit

from it

To ensure that information

canbe acted on

swiftly to the firm’s

advantage

Need for KM

For organizations and institutes to be successful and

competitivetoday, they need to

continually engage in 2 activities

Find effective way to translate the institution’s ongoing experience into knowledge

Transferring and leveraging companies and institutions knowledge across time and space

Organization’s perspective in KM

Knowledge Creation

Knowledge Sharing

Successful and Effective Knowledge

Management

Technologies that can support+

Benefits of Organization from KM

1.

2.

3.

4.

5.

Foster innovation by encouraging the free flow of ideas and thoughts

Improve customer service by streamlining response time

Boost revenues by getting products and services to market faster

Enhance employee retention rates by recognizing the value of employee’s knowledge and rewarding

them for it

Streamline operations and reduce costs by eliminating redundant or unnecessary processes

Challenges of KMNot

having a specific

business goal

Getting employees on Board

KM is not static

Allowing Technology

to Dictate KM

Tools Used

Thank You