KM IMPLEMENTATION AND KM IMPLEMENTATION AND FRAMEWORKFRAMEWORK

KNOW WHAT YOU KNOW

Alwi Mohd YunusFaculty of Information Studies UiTMMay 2001

Brief Look: What is KM?Brief Look: What is KM? KM as the art of creating value from an

organization’s intangible assets - Karl E. Sveiby-

Knowledge Management is the process by which the organization generates wealth from its intellectual or knowledge-based assets.Bukowitz,Wendi R. and Williams,Ruth L.The Knowledge Management Fieldbook

Why Now?Why Now? Knowledge commands a premium price

in the market Avoidance of costly mistake Sharing of best practices Successful innovation Customer relationship management

[CRM] Downsizing - a great lost Mobile workforce-special requirements Global business Rapid changes

Corporate CapabilityCorporate Capability the skills and expertise of the staff; their ability to learn and to build knowledge; the processes which enable their skills and

knowledge to be applied and shared; the culture and values which encourage

knowledge building and sharing; the infrastructure (IT and physical), which

supports knowledge building, flow and sharing; and

the intellectual assets which the organization builds, maintains, organizes and exploits.

Knowledge MatrixKnowledge MatrixTable 1

Know what you know

Do not know what you know

Know what you do not know

Do not know what you do not know

The unlearnsThe unlearns

You repeat mistakes Work gets duplicated - reinventing the

wheel Customers relations are strained Good ideas don’t get shared You’re dependent on key individuals You’re slow to launch new

programs/services You don’t know the value of your

service

KM in Special LibrariesKM in Special Libraries

Focus on services Customer oriented Looking inwards-creating knowledge

databases Manage changes-cultural and

technological Create sharing culture Teamwork

KM in Special Libraries: FrameworkKM in Special Libraries: FrameworkFocus on services

SERVICES

Stakeholders

Resources

Organization

Processes

KM in Special Libraries: FrameworkKM in Special Libraries: FrameworkLooking inwards

Employee Profiles

Skills

Expertise

Research

Special Library

Yellowpages

Projects

Training

Steps of implementationSteps of implementation

Step 1 - Appoint CKO Step 2 -KM Audit Step 3 - Business Objective Step 4 - Implement KM system - Decide Knowledge-bases

- Pick System Step 5 - Awareness and Education Step 6 - Feedback and Analysis

FrameworkFramework

Step 1 : Scope of Implementation� Identify the CKO/Director - criteria� Assemble a team� Identify the Knowledge Assets� Plan out strategies – identify KM priority

area� Policy and Procedure

FrameworkFramework

Step 2 : KM Audit� Identify the team� Define the audit methodology� Identify the knowledge assets� Evaluate the assets, how they are being

used and how they can add value� Identify the flow of information� Identify IT systems in place� Identify the processes� Identify the culture and how do people

do their work - critical

FrameworkFramework

Step 3 : Business Objectives Always tie-up the KM initiatives with

your business objectives� Study the objectives� 1990 AA - Global Best Practices

failed due to information overload� Get clarification on the objectives

FrameworkFramework

Step 4 : KM System� Study the current available system. Can

it be used or do you buy a dedicated one.

� System design� System implementation� Training� Feedback

FrameworkFrameworkStep 5 : Awareness and Education� The first buy-in� Training strategy� Benefit of the system� Training schedule� Policy and Procedure

Step 6 : Feedback and analysis� Feedback system� Analysis team� Analysis methodology

Intellectual CapitalIntellectual Capital• Competence – The Abilities Knowledge (Theoretical) Skills (Practical)• Attitude – The Behavior Motivation (Richard Branson) Behavior/Conduct• Intellectual Agility – The Wits Innovation/Imitation Adaptation Packaging

Managing Human CapitalManaging Human Capital

KPMG Study in UK - 44% of organizations employees skills information is kept either in employee’s heads or on paper and only 9% of organizations allow electronic access

Objective – To Decrease Dependence on Experts

Recruiting in a Competitive Personnel Market

Managing Human CapitalManaging Human Capital

Expert Database- possible solutions

- HR Packages - Resume Oriented Systems - Build Your Own - create a profile - Real Time Analysis System

Managing Human CapitalManaging Human Capital

The HP Way (Bill Hewlett & Dave Packard)

- Friendship - Commitment to Innovation - Listening to Customers - Trust in People - Responsibility to society

Managing Human CapitalManaging Human Capital Corporate Yellow-pages Handbook Manuals Process and Procedure Training - face-to-face communication On the job training - experience Cross Functional Team Community of Practice External experts

Welcome to KM world..Welcome to KM world..

Remember…it is just the beginning not the end….

Thank you for joining me in this KM journey….

See you again…