KM Group

KM Update

October 22nd, 2008

KM Group

•KM Brief•Business case•Facts and figures•Teamworks functionalities•Timeline•KMG Orgchart

KM Group

•Toward an updated strategy for knowledge sharing•KM presented as a corporate service, sponsored by BDP/KM Group•“Teamworks” is the KM system aiming at distributing knowledge horizontally across countries, regions and operational/functional units

KM Group

Three principles of KM 2.0:•Leave knowledge and intellectual property connected to the individual/s creating it•Flatten knowledge sharing mechanisms to make knowledge available ubiquitously•Establish a common, multifunction platform integrating with and supporting systems of record

KM Group

Business case:•Common system•Allows sharing of knowledge wherever created•Improves utilisation of knowledge, value added

•Staff cost effectiveness, protection of intellectual property•System cost effectiveness, web spaces•Service delivery cost effectiveness, thematic spaces•Business intelligence and analysis•Communication and collaboration, those we don’t know•Synergies with existing systems of record•UN effectiveness

KM Group

Groups Communities of practice

Knowledge sharing, e-discussions 508 CoPs *

Project Teams Project support 6000+ yearThematic Spaces

Advisor-experts + members approx 120

Usage *156,000 subscriptions, 75,000 unique users of which 18,500 UNDP *UNAIDS/UNEP/UNIFEM/UNFPA/UNV/ILO/FAOApproximately 30% of members of the practice and global thematic networks contribute at least once a year. 70% does not.

KM Group

Usage/average monthly metrics Page Visitors Entries Exits

Average Time

Single Access

PR Workspace 2007 Home 308 82 103 06:50 45CoP 29 5 8 06:29 1

CRs 23 2 5 02:51 1

PR Workspace 2008 Home 479 137 222 06:07 72CoP 54 8 25 08:17 3CRs 31 6 6 05:45 1

DG Workspace 2007 Home 583 158 39 03:07 75CoP 63 26 29 03:58 7

CRs 45 5 11 02:30 1

DG Workspace 2008 Home 772 207 316 04:26 96CoP 81 31 45 03:57 10

CRs 39 5 8 03:35 1

KM GroupPotential Teamworks

ClientsExpected usage frequency/type Volume

approx.UNDP Staff daily 7,000UNDP Affiliates often 3,000UNDP Centers daily 500

CTAs, national project staff daily 25,000SSA consultants, interns daily 10,000External Practice Contributors, Practitioners on demand 40,000

total 85,500

KM Group

•Teamworks core components:•Functional: •Users’ networking•Content sharing•Communication

Non functional:•Security•Authentication•Authorisation

KM Group

•Networking:•Users’ profiles •Thematic communities, ad-hoc communities•Virtual teams •e-Discussions, formatted summaries•Nominal cost internal/external blogs•Usage reporting •Request tracking•Interaction mapping

KM Group

•Content sharing:•Documentation, system of record •Search to return usable results•Rating and feedback•Multimedia, audio, video, images•Multilingual, possible machine translation•Business process services, workflow

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•Communication: •Instant messaging •Community posting through mail, devices •Video•Voice

KM Group.

•Teamworks will eventually replace:•Workspaces, by creating interactive authoritative spaces for thematic services.•Email lists, by creating social-network based communities of practices•Parts of the Intranet, by allowing home pages to be localised and contextualised.

• It will add content management and communication and provide ad-hoc spaces

KM Group KMG timeline

•Consultations with KMTL/KM Experts April/May

•Teamworks presented to OG June• 5 Consultative groups (KMTL, FoKM, KST, KMAG, COs) + 106 meetings and presentations, including OIST, PB, OSG, RBx, LRC, HRO, BDP, MDTFs, BRC and RCB, several UN Agencies• Strategy: zero-draft in progress, expected 31/10 - with costing •Technical: Functional specifications drafted.•Vendor pool identified. F.S. sent to Burton Group for costing. Zero-draft RFP expected 31/10•Circulation of Strategy/RFP for comments: 3 November•Presentation to OG: early December

KM Group

KM Group

Thank you