© 2009 IBM Corporation

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WebSphere Lombardi Edition (Teamworks) Overview

WebSphere Lombardi Edition (Teamworks)

© 2009 IBM

Instead of Manual, Ad-hoc Processing … 1. Informal Tasks and Communication (ex Paper or email)

2. Inefficient Working Environment Spans Systems

3. Inconsistent Prioritization

4. Incomplete or Inaccurate Data Flow Between Systems

5. Lack of Control Over System and Business Events (Exceptions)

6. Poor Visibility Into Process Performance

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Executive!Management!

Customer!Service!

Invoice!Reconciliation!Teams!

Account!Teams!

Account!Administration!1

2

3

4

5

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WebSphere Lombardi Edition (Teamworks)

© 2009 IBM

Automatically Prioritizes and Routes Work

Guides users through decisions

Standardizes resolution across geographies

Leverages existing systems and data

Monitors for business events and initiates action

Real-time visibility and process control

… BPM Provides Managed, Flexible Process

Executive Management

Customer Service

Invoice Reconciliation Teams

Account Teams

Account Administration

Process

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WebSphere Lombardi Edition (Teamworks)

© 2009 IBM

The Essential BPM Capabilities Modeling

Simulation+Optimization

Workflow

Rules

Business Data Mgmt

Human Interfaces

Event Monitoring

System Integration

Metrics

Analytics

Executive!Management!

Customer!Service!

Invoice!Reconciliation!Teams! Policy!

Administration!

Account!Teams!

WebSphere Lombardi Edition (Teamworks)

© 2009 IBM

IT

Application Infrastructure

Lombardi Enables Complete BPM

Corporate Strategy

HQ

Setting Direction Controlling Processes & Work

Improving Performance

Business teams need integrated technology to process improvement that provides a concrete connection from plans

to activities

•  Map your business

•  Model your processes

•  Prioritize efforts

•  Deliver business plan

•  Build process applications

•  Leverage existing infrastructure

•  Enable work collaboration

•  Optimize processes and teams

Expanding Adoption

WebSphere Lombardi Edition (Teamworks)

© 2009 IBM

How Does Lombardi BPM Work?

Process  Blueprint  

Process  Analy2cs  Real-­‐Time  Dashboards  

Your  Process  

Map   Model  

Process  Model  

Task  Lists  &  Forms  

End Users Operational Managers Analysts

WebSphere Lombardi Edition (Teamworks)

© 2009 IBM

Systems Events

WLE (Teamworks) “Shared Model” Architecture

Manager

Process ScoreBoards

Developer

Service Modeler Process Inspector

Shared Model

Process Modeler

Business Analyst

Process Coaches

Worker

Process Portal

Business Analyst

Process Optimizer

Workflow

Data Management

System Integration

Modeling

Simulation

Business Rules

Event Monitoring

Human Interfaces

Metrics

Analytics

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WebSphere Lombardi Edition (Teamworks)

© 2009 IBM

WebSphere Lombardi Edition Run Time

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WebSphere Lombardi Edition (Teamworks)

© 2009 IBM

•  BPM Analysts (1) •  Engagement Manager (1) •  Infrastructure Specialists (1)

•  BPM Analysts (1) •  BPM Developer (2) •  Engagement Manager (1)

•  BPM Analysts (1) •  BPM Developer (2) •  Technical Architect (1) •  Engagement Manager (1)

•  BPM Analysts (1) •  Technical Architect (1) •  Engagement Manager (1) •  Infrastructure Specialists (1)

•  Business problems •  Metrics/Goals •  Project charter •  Business case •  Estimates

•  Maps •  Flows •  Rules •  KPIs, SLAs •  Reports •  Forms •  Simulation •  Stub Integrations •  Org Model

•  Model Process and Service Flows

•  Build UI Shells •  Create Business

Data Model •  Prototype

Integrations and DB Design

•  Mock up Reports

•  Develop process to specification

•  Implement Services with Data Flow and DB Layer

•  Incorporate Integrations

•  Generate data to build reports

•  Finish remaining 30% of UI functionality with look and feel

•  Complete metrics and reports

•  Implement exception handling and error proofing

•  Environment Install / Config •  LDAP Integration

•  Deployment scripts/playbook •  Production Tuning

Week 1 Week 2-3 Weeks 4 to 10 Weeks 11 to 12 Week 13

Definition

Inspections/Tracking/Automation

Development Test Go Live

Infrastructure

Mapping

Infrastructure

Playback 1

Playback 2

Playback 3

BPM Projects from Inception to Production in ~90 Days BPM Methodology - Project Timeline/Roles Example

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WebSphere Lombardi Edition (Teamworks)

© 2009 IBM

Where does WebSphere Lombardi Edition fit?

•  Where and when organisations typically change their processes – 4 to 8 times per year.

•  Where there is currently operational “fire”

•  Where the organization is ‘One Sigma’ quality .... a 32% error rate

•  Where individual or group ‘heroics’ make the process work

•  Where end-to-end processes are poorly understood

•  We look for the ‘process pain’ that stop goals being delivered and prevents the value stream from working for the client.

WebSphere Lombardi Edition (Teamworks)

© 2009 IBM

Lombardi Is Proven Across Multiple Industries

Governmental agencies

Lombardi brings solid customer relationships and successful BPM implementations to strengthen IBM’s industry expertise...

Energy Insurance Retail Banking/FSS Ind/SCM Healthcare Telco

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WebSphere Lombardi Edition (Teamworks)

© 2009 IBM

Human Productivity Improvement is at the heart of all successful Teamworks customer initiatives.

With IBM WebSphere Lombardi Edition you can;

Build faster.

Work smarter.

Take cost out.

Improve continuously.

Find the problem areas.

Respond to exceptions faster.

Ensure regulatory compliance.

Increase the productivity of your people….dramatically!

WebSphere Lombardi Edition (Teamworks)

© 2009 IBM

•  Thank you and questions

•  Marek Zajac WW WebSphere Business Partner Technical Professional

marek.zajac@pl.ibm.com

Human Productivity Improvement is at the heart of all successful Teamworks customer initiatives.