Kirklees Care Services Directory 2015

KirkleesCare Services Directory 2015

in association with

Home support Housing options Care helpline Care homes

Milnsbridge Wharf

www.carechoices.co.uk

Information and advice on choosing and paying for your care and support

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Contents

3Visit www.carechoices.co.uk for further assistance with your search for care

Welcome from Kirklees Council 4

Looking for care 4

Assessments 5

Your support plan 5

Self-Directed Support 6

Personal Health Budgets 6

The Care Quality Commission 6

Commissioning services 6

National developments in care and support 7

Home care agency checklist 8

What support is available? 9

Support and care in your own home 9

Telecare and the Carephone Home Safety Service 9

Leaving hospital 10

Nursing care 10

Adapting your home 10

Equipment 10

Sensory Services for people with a visual or hearing impairment 11

Dementia care 11

Residential dementia care checklist 12

Support for unpaid carers 13

Shared Lives 13

Short breaks (respite care) 13

Residential care homes 13

Inspecting care services 13

Is a care home right for me? 13

Care homes checklist 14

Care homes with nursing 15

Paying for your care 15

Attendance Allowance 15

NHS Nursing Care Contribution 15

What will you have to pay for your care? 16

Self-funding advice 16

What if you run out of money? 17

Essential information keeping safe 17

Safeguarding vulnerable adults 17

Why your views are important 18

Useful local contacts 19

Listings 31

Home care providers 31

Kirklees care homes 34

Kirklees care homes with nursing 38

Index 40

Alternative formats This directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Kirklees Councils distribution of this publication does not constitute their support or recommendation of any of the products or services advertised within.

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Kirklees Council nor Care Choices can be held liable for any errors or omissions.

If you would like a copy of the text in this directory in large print, Braille, audio tape or in another language please call 01484 414933

To obtain extra copies of this Directory, free of charge,call Gateway to care on 01484 414933.

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4Welcome from Kirklees Council

This Directorys helpline 0800 389 2077 information on choosing and paying for care

Welcome to the 2015 Kirklees Care Services Directory which provides information for adults on a range of social care services that are available across Kirklees.

In line with the national agenda to personalise social care services and make sure people have choice and control over support to meet their needs, Kirklees is working with partners and other organisations to improve the way care services are delivered.

Part of this work includes the implementation of Self-Directed Support which began in April 2010. This way of working will help people who are eligible for social care support to decide how best their needs are met. This may include using the services detailed in this Directory, but could also include other services such as community and leisure activities

This Directory also includes information for people who do not have funding from Kirklees Council, and those who choose to pay for their own social care services. It provides information about the support available to family carers and is a helpful guide for people working in social care. It complements our Connect to Support website: www.connecttosupport.org/kirklees which lists a wide range of care services.

Kirklees Council provide a range of services to carers, such as assessing their support needs, helping them to take a well-deserved break, connecting them with a network of carers and helping them in emergencies when their care cover breaks down.

So, whether you are someone looking for information about home care, specialist equipment to help keep people independent, or you are a family carer needing a short break or emergency support, this Directory can help you make an informed decision.

It explains what help you might need to manage your own safety, security and health and provides useful information to help you feel confident in your own home and make the most of living in Kirklees.

The Directory has been produced with you in mind. However we know that there are many other organisations in Kirklees who can give you information and advice on how to live a full and happy life far too many to mention but we hope you find this Directory useful and interesting as a starting, and future reference, point.

We welcome your comments and details on how to send us these are on page 18.

For more information about adult social care, please visit: www.kirklees.gov.uk/careandsupport or telephone Gateway to care on 01484 414933.

Keith Smith Assistant Director Commissioning and Health Partnerships Children and Adults

The inclusion of services in this Directory does not constitute a recommendation or an endorsement by Kirklees Council. Most care providers listed are registered with the Care Quality Commission whose aim is to make sure better care is provided for everyone in residential care homes, nursing homes and peoples own homes.

The council recommends you view a care providers inspection report before making your decision. See pages 6 or visit www.cqc.org.uk

Information in the Directory was accurate to the best of our knowledge at November 2014.

To find out about social care support why not take a look at our website www.kirklees.gov.uk/careandsupport which is packed full of useful information or contact the councils Gateway to care on 01484 414933 and ask for an assessment of your care needs. You can do this at any time. This assessment will check whether you can get help from the council to support your care needs. Following assessment we will determine your eligibility for support and look at a range of options with you to meet your needs. Depending on the level and nature of

Looking for careyour needs this may include a long-term care placement in a residential home.

Please dont worry if you are not eligible as Kirklees Council staff are trained to put you in touch with other organisations that may be able to help. Or alternatively you could look at Connect to Support where you can get information and advice, purchase services that will help to keep you independent for longer or get in touch with voluntary organisations in your local community.

Web: www.connecttosupport.org/kirklees

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Welcome from Kirklees Council AssessmentsKirklees Councils aim is to help you live independently in your home for as long as possible. To help you achieve this and to decide whether you are eligible for services they will ask you questions about your circumstances and the things you need to keep your independence - this is called a person-led assessment.

For example they will talk to you about your:

health - including mental health, physical disability, sensory impairments, for example your eyesight and hearing and mobility, such as how far you can walk, can you manage the stairs to get to bed etc;

personal care or activities of daily living;

home environment and where you live;

social support and relationships including if you have someone who cares for you;

involvement in work, education and learning; and

well-being, abuse or neglect.

If you have a carer they will also be offered an assessment of their needs.

The council usually needs to take advice from health professionals. If you have other people involved in your care and support for example, your doctor, district nurse or occupational therapist, they will talk to them to get the

fullest picture of your needs.

You can choose to complete the person-led assessment or the council can complete it with you. Together we work out how much support you need.

The person-led support plan will record your desired outcomes and support needs. Kirklees Council will give you a copy of your plan. Depending on the outcome of your assessment, you will be allocated a personal budget, so you can buy the services you need. Depending on your financial situation it is likely that you will need to make a contribution towards your personal budget we will let you know how much this is as part of your financial assessment or you could use our online mini financial assessment tool to get an idea of your contribution: www2.kirklees.gov.uk/MiniFinancialAssessment/default.aspx

You may not want to manage your personal budget or buy your own services. You may ask another person or the council to do this on your behalf. The most important thing is that you have the choice to choose the services you need that are identified in your person-led assessment.

People who come under section 117 of the Mental Health Act 1983 will continue to be exempt from making a contribution to their support costs. This means that they do not have to pay for any of their mental health services.

Your support plan

Once your completed questionnaire has been agreed and your care professional has told you the resources and money you have available to support you, you should

make your support plan. You can have help to do this if you need it. Your support plan lists what help you need and what difference it will make to your life.

Visit www.carechoices.co.uk for further assistance with your search for care 5

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

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6 This Directorys helpline 0800 389 2077 information on choosing and paying for care

Self-Directed Support

Self-Directed Support is a way of providing social care to adults in their own homes. It involves identifying a personal budget - an amount of money designed to help you take control over your life, so that you can meet your care needs and manage your own support. Personal budgets are designed for people who live in their own homes and cannot be used to pay for residential care.

You can choose to spend your personal budget in one of two ways. You can either give the money back to the council and ask them to continue to provide all your care, this is called a virtual budget as no money actually changes hands. Or you can choose to have a direct

payment. If you choose a direct payment, the council will give you the cash to organise your own support.

You dont have to manage the direct payment on your own; you could ask Kirklees Council or a friend or relative to help you. Some voluntary organisations will also manage the money for you and use it to buy the things you need.

For more information please visit: www.kirklees.gov.uk/careandsupport or telephone Gateway to care on 01484 414933.

Personal health budgets

Personal health budgets were introduced nationally in 2009 and have continued to grow 636,000 people already have social care budgets and the NHS is learning from and building on this experience.

The budgets are already available for people who are able to get NHS Continuing Healthcare. A personal health budget is an amount of money to support a persons identified health and wellbeing needs, planned and agreed between the person and their local NHS team. The

aim is to enable people with long term conditions and disabilities to have greater choice, flexibility and control over the health care and support they receive.

Patients have had a right to ask for a personal health budget since April 2014 and this became a right to have from October 2014.

NHS care will continue to be free for patients at the point of use.

The Care Quality Commission

The Government has brought in a system that checks and regulates adult social care services. Registration is at the centre of the system.

Most health and social care organisations have to register with the Care Quality Commission (CQC). Organisations must show they are meeting essential standards of quality and safety across all the activities

and services they provide. The system will make sure that people can expect services to meet essential standards of quality and safety that respect their dignity and protect their rights.

For further information, visit: www.cqc.org.uk

Commissioning services

Care support services can be commissioned in part or whole by the council, if you meet the eligibility criteria. The councils contracts team works with home care and care home providers who have a contract with the council to make sure services are flexible and responsive to a persons situation.

Alternatively you can make private arrangements with service providers. Private fees for these services vary. A provider will give you a detailed cost breakdown of charges before you start to receive any services. Please make sure you check this out before making a decision.

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National developments in care and support

The new Care Act and what it means for youIf you havent already heard of the new Care Act, you may well do so soon. Its a new piece of law which will come into eff ect during April 2015, making positive changes to the way care and support is provided for adults and carers.

Many of the things the Care Act now makes statutory for councils are things we are already doing or working towards here in Kirklees, such as having a Safeguarding Board, outcome-based assessments and developing the local care market. It also introduces new duties to all councils, designed to make sure that well-being, dignity and choice are at the heart of health and social care.

The changes include:

Carers: For the fi rst time, carers will be recognised in law in the same way as those they care for, and more will be able to have an assessment of their own support needs.

Self-funders (people who pay for their own care and support): Will also be entitled to an assessment.

Safeguarding: Anyone at risk of abuse will be even better protected as the Act puts Adult Safeguarding Boards on a statutory footing.

Care costs: The Care Act introduces a number of changes to how care is charged for, who has to contribute, and a cap on how much people will have to pay towards their care. This comes into eff ect from April 2016.

The reforms also include council duties on prevention and well-being, information and advice, the national minimum threshold for who can get support; personal budgets, care and support plans and universal deferred payment agreements.

The Care Act will mean that a wider range of good quality services give you more control and help you to make more personalised choices over your care, resulting in even better care that works for you.

It is designed to ensure that people receive services that prevent their care needs from becoming more serious, or delay the impact of their needs; can get the information and advice they need to make good decisions about care and support; have a range of high-quality care providers to choose from.

HOW WILL I KNOW WHICH TO CHOOSE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077




0800 389 2077

WHAT ARE THE CARE OPTIONS?

WHAT IF MUM DOESNT AGREE?

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Home care agency checklist 2015 Care Choices Ltd

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agencies

What experience does the agency have in your particular field of need? Do they employ bi-lingual staff? Can they supply references for you to check?

Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate and look at their most recent inspection report on the CQC website.

How long has the agency been operating?

How many care workers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your care worker goes on holiday or is sick, will you be notified in advance that a different care worker will be attending?

How near to your preferred call time would the agency be able to provide your care?

How can you contact the agency in an emergency or outside office hours?

How hard or easy would it be to make a complaint and how are things then put right?

If this is a private contract ask for a copy of the agencys contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this.

Care workers

You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable care workers for your particular care are chosen. Can you talk to them before deciding?

Care workers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

You will have a care plan drawn up by the agency which the care workers will work to. Ask how often this plan will be reviewed by the agency.

Care workers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure make sure this is the case.

Paying

If your care needs do not meet the councils eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Notes

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What support is available? Support and care in your own home

If you need help to live independently in your own home, or you are finding it difficult to manage at home, family and friends may be able to help. Alternatively, you could consider using the services of a home care/support provider. Home care providers employ care assistants to provide help in peoples homes.

Care assistants can provide help with personal care such as bathing, washing and dressing, and/or meals. They are trained in personal care, moving and handling, food

hygiene, and infection control. They must be checked with the Polices Disclosure and Barring Service (DBS) and have had their references checked by their employers. If you require nursing care at home, some home care providers can provide this. Some people may also require assistance with other day to day needs.

A list of home care providers operating in Kirklees starts on page 31.

Telecare and the Carephone Home Safety Service

The Carephone Home Safety Service uses telecare products. Telecare products are communication devices which are installed in the home. They are linked to a team of trained staff at a local control centre, which operates 24 hours a day, 365 days a year.

The telecare equipment lets the staff at the control centre know when people may need help. It is wirelessly linked to a Lifeline Unit which is the control unit that raises an alert in the event that assistance is required.

The Carephone Home Safety Service is able to help people with many of their home safety problems. For example, if they have had a fall, a flood or the presence of carbon monoxide is detected, the telecare equipment will automatically alert the control centre. This means that help can quickly be summoned to support people through their crisis.

Specially trained staff will give advice and reassurance; or contact friends or relatives if urgent help is required. In circumstances in which telecare users need assistance but the situation is not felt to be a serious emergency, staff in the control centre will request a visit from the Mobile Response Service when family, carers, neighbours or domiciliary care staff are unable to attend.

The Mobile Response Service provides a fast and effective response to support people within their own homes in situations where they require urgent assistance with personal care needs, moving and handling, reassurance, help or advice. Mobile Response staff have been appropriately trained in the delivery of personal care including movement and handling techniques and infection control.

When needed, the telecare control centre staff will contact the emergency services on behalf of the Carephone user.

The Carephone Home Safety Service working alongside the Mobile Response Service enables users to remain independent at home and also provides reassurance to relatives and carers that should an incident occur help will be at hand.

The council does not charge for the telecare equipment that it provides but there is a weekly monitoring fee payable. If you wish you can request a financial assessment to determine if you are eligible for some assistance in meeting the cost of the monitoring fee.

For more information please contact Gateway to care on 01484 414933 or email: [email protected] or visit: www.kirklees.gov.uk/careandsupport.

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Nursing care

If you wish to arrange care for yourself, you can contact providers listed in this Directory. If you have nursing needs, for example you need a registered nurse to administer medication, you need to ask for a nursing

determination - an assessment of your need for nursing given by a registered nurse. The NHS will make a contribution to cover the nursing care element of your fees.


Leaving hospital

The council can provide a service to patients, their families or carers which may make discharge from hospital quicker and safer. The council will come along and talk to anyone who needs help. Many people leaving hospital require little help, and may only need information. Other people leaving hospital may need the services mentioned below. These are known as enablement services and are made up of the following people:

Social worker - who visits you on the ward to assess your needs.

Domiciliary care co-ordinator - who plans and organises the agreed support when you are discharged from hospital.

Occupational therapist - who assesses your ability to undertake daily tasks at home and gives advice on how you can maintain and improve your independence.

Home support worker - who will help you to regain your independence by supporting you in carrying out day-to-day tasks.

The long term conditions service aims to:

Facilitate safe home support to people with long term conditions when needed.

Improve a persons quality of life and encourage self- care.

Work with health colleagues to identify people who require this service.

Identify people who are at risk of having to go back into hospital if they dont have the care they need.

Improve the care provided to people living in Kirklees with a long term condition.

Adapting your home

Do you have mobility problems? Adaptations to your home may help you to get around more easily. Your assessment will identify if you meet the criteria for an adaptation to your home or if there are other ways to help meet your needs. If it is agreed you need adaptations to your home a referral will be made to the Councils Accessible Homes team. Please contact Gateway to care on 01484 414933.

Equipment

The council and its partners help people to deal with everyday living more safely and independently. Occupational therapists and other specially trained staff can give you advice, assess your needs and those of your carer, if applicable. Depending on your individual circumstances, the council can loan or recommend equipment that will help you to:

Use the lavatory, wash or bathe.

Manage eating or drinking.

Get around the house or garden.

The Kirklees Integrated Community Equipment Service provides health and social care equipment for loan to people referred by a health or social care professional.

Please contact Gateway to care on 01484 414933.

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Sensory Services for people with a visual or hearing impairment

These are services for people who:

Have a dual sensory impairment (visual and hearing).

Are deaf or hard of hearing.

Have severe sight loss (blind).

Are partially sighted or experiencing significant visual impairment.

The council can offer advice and information covering a wide range of issues surrounding sensory impairment. Once you have been referred to a sensory worker the team will offer an assessment of your sensory needs

and social care needs. If eligible, the council will work with you to decide which services/equipment will meet your needs. The team also offer support to families and carers and can provide a separate assessment for carers of disabled people. If you need services that are provided by other teams (e.g. home care or day services) the council will work with you to meet your needs. The council also work closely with the voluntary sector.

For more information please contact Kirklees Councils Gateway to care on 01484 414933 or visit: www.kirklees.gov.uk.

Dementia care

If you are worried that your memory or that of someone you know is getting noticeably worse, or if memory loss is beginning to have a knock-on effect on everyday life, it is worth sharing your worries and seeking advice. Thats because memory problems can sometimes be an early sign of a medical condition such as dementia.

You should first have a chat with your GP, who will address your concerns or arrange for further investigation. You may be referred to a local memory monitoring service where a formal diagnosis can be made.

Bear in mind that there are many reasons for memory loss apart from dementia. However, the earlier you seek help the better as there may be support or treatment available that can help you.

Kirklees Council can provide information about services and support available for people with dementia and their families. This can include support such as home care, social activities, short respite breaks, assistive technology and equipment that will help you feel safe and remain independent at home, or residential and nursing care.

For more information please contact Kirklees Councils Gateway to care on 01484 414933 or email: [email protected] or visit: www.kirklees.gov.uk/community/care-support/health/mentalhealth/Dementia

Making Space Kirklees Dementia Service can also offer information and advice about services and support available in Kirklees as well as an opportunity to meet other families affected by dementia.

To contact them visit www.makingspace.co.uk or contact the local branch on 01484 483083 or email: [email protected]

Making Space Kirklees Dementia Service The Media Centre Northumberland Street Huddersfield HD1 1RL

A residential dementia care checklist can be found on page 12

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ResidentsThe best indication of a good home is that the residents appear happy and responsive.

3 How do staff support a resident who may be distressed or anxious?

3 Is the home clean and odour free?

3 Is there evidence that residents have their personal care needs met? For example, are residents nails well cared for and manicured?

AccessIf the person with dementia needs or is likely to need equipment or adaptations you may want to check:

3 There is adequate signage, colour and other cues for different parts of the home such as their own room, dining room and bathroom.

3 How does the home ensure the safety of the residents without restricting their freedom?

3 Does the home have a Personal Emergency Evacuation Plan (PEEP) for each resident and how is this kept updated?

BedroomsYou may want to find out whether the person with dementia can have their own room and whether:

3 Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

ActivitiesResidents should be stimulated without feeling stressed.

3 Is there a lively and well-run activities programme

3 Are residents supported to go on outings with staff?

3 Are reminiscence activities available?

3 Are residents able to compile memory boxes?

3 Do staff compile life story books including photographs, mementos?

StaffIt is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

3 Do they have any training and experience in dementia care?

3 Is there evidence that staff actively engage with people with dementia?

3 How do staff support residents to make the most of their abilities.

3 Will the person with dementia have a member of staff particularly responsible for their care?

3 Is there a member of staff you can talk to about your own concerns about the person with dementia and are staff well-informed about dementia and related conditions such as depression in older people?

Manager/head of homeA manager who is caring as well as efficient can make all the difference to a home.

3 Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

3 How does the manager create an environment where the lives of people with dementia are enhanced?

3 How are residents encouraged to play as active a part as possible in their own care and support?

3 How does the home keep individual care plans updated and how will the resident and their family be involved in this?

3 Is there a full assessment at home before a resident is admitted?

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 14.

Residential dementia care checklist 2015 Care Choices Ltd




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Shared Lives

Shared Lives is a scheme provided by Kirklees Council, bringing together Shared Lives carers recruited from the Kirklees community and people who need support to live independently.

The scheme helps many people, including people with learning or physical disabilities, mental health needs or older people. It gives them the chance to

maintain their independence and lead the life they want. Shared Lives is a flexible and unique arrangement offering support from a few hours a week to a short break.

For more information telephone 01484 414933 or email: [email protected]

Support for unpaid carers

Short breaks (respite care)

A carer can be a family member or friend living with you, or perhaps living nearby, who helps or provides care for you on a regular unpaid basis. These carers sometimes need a break. This could be for a few hours a week or for a longer break. Your carers needs and preferences for the type and length of break you have can also be assessed along with your own.

There are a number of options:

Support in the home can be arranged so your carer can have a break.

Short stays in a residential placement might be the best option if you wish to go into a care home yourself for a week or two.

For more information on services for carers contact

Carers Count on 0300 012 0231.

Carers Count 8 Upperhead Row, Huddersfield West Yorkshire HD1 2JN

Inspecting care services

All care services are required by law to register with the Care Quality Commission (CQC). Organisations must show they are meeting new essential standards of quality and safety across all of the activities and services they provide.

Homes are categorised by the type of care they provide

and are listed in this Directory, starting on page 30.The latest inspection reports for care homes and care

homes with nursing in Kirklees can be viewed at www.kirklees.gov.uk/carehomes where there is a direct link to the CQC website.

Residential care homes

Is a care home right for me?

If you would like or need greater security and assistance with personal care such as bathing, feeding, dressing and help with moving, a care home may be the answer. Kirklees Council will assess your care needs. The assessment will be used to tell you about the care

choices you have. You will be fully involved in planning your care needs.

Please contact Gateway to care on 01484 414933.

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If you are being funded by the council you will be placed on a council contract which would cover the fees and contract terms element. A care provider may not alter fees without the councils approval.

Home 1 Home 2 Home 3

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Care homes checklist 2015 Care Choices Ltd

First impressions Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel comfortable and welcoming? Is the home fresh, clean and well-furnished?

Fees How much are the fees? Do the fees cover all the services available? Under what circumstances will the fees alter e.g.

annually or according to increasing needs? Is the notice to terminate reasonable?

Transport Is the home easy to get to for relatives and friends? Does the home provide its own transport?

Accommodation Are bedrooms single or shared? Is there a choice? Can you decorate and re-arrange your room

to suit yourself? Can you bring your own furniture and TV? Is there a call system for emergencies? Are there enough sockets in your room? Can you control the heating in your room? Can you lock your room and is there a secure

place for valuables? Is there a separate dining room? Bar? Are there toilet facilities within easy reach of the

communal facilities? Are there both showers and baths? Are bathrooms adapted to help people in and out

of the bath?

Accessibility Does the home have the right adaptations and

equipment to meet your needs? Are all areas accessible for wheelchair users? Does the home have extra wheelchairs and

walking aids? Is there adequate provision for people with sight or

hearing difficulties?

Life within the home Are there any rules and restrictions

(e.g. going out, time of return etc)? Can you choose when to get up and retire every day? How are residents involved in decisions about life in

the home? Is there a telephone where you can make and

take calls in private and comfort? Is alcohol served or permitted?

Are there smoking and non-smoking areas? Are there arrangements for religious observance? Can you handle your own money?

If not, what arrangements are in place? Does a hairdresser/chiropodist visit? Are residents accompanied on visits to the GP or

hospital?

Staff Do the staff appear clean, cheerful and respectful? Do the staff talk to residents and how do they talk

to them? Are the staff formally trained? Is there an adequate number of staff on day and night?

Visitors Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight?

Food Do you have a choice about meals? Is the food varied and interesting? Can the home cater for your dietary needs? Can you have snacks or drinks any time

of the day or night? Can you eat in your room?

Activities Can you continue to pursue your hobbies

and interests? Are there organised activities and entertainment? Are outings and holidays arranged?

How much do they cost? Are escorts available if necessary? Is a library service available? Can you have your own flower bed or help

in the garden? Can you stay in your own room if you want to?

Gardens Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet?

Contract terms Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? Are all procedures, such as complaints,

clearly spelt-out?

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Care homes with nursing

If you think your needs are too great to be met in a care home that off ers personal care only you may need a care home which off ers nursing care. A care professional or a registered nurse will visit you to look at what care you will need. This visit might be in your own home, a hospital if youve been ill, or a residential care home. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best solution for you, the care professional will give you information to help you fi nd a home which meets your care needs. The cost of the nursing care part of your fees is paid by the NHS directly to the care home. It is important that you get your nursing care needs identifi ed before you go into the care home with nursing. You may be entitled

to fully funded continuing health care. This will be looked at during the assessment process. You may want a carer, family member or friend to be part of this.

Please note: If the person needing care is in either a care home or a care home with nursing and has a diagnosis of dementia, please make sure the care homes statement of purpose says that it provides dementia care.

This Directory contains details of residential care homes and care homes with nursing in Kirklees starting onpages 34 and 38 respectively. You can also visitwww.kirklees.gov.uk/carehomes

Attendance Allowance

This is a non-means-tested, non-taxable benefi t from the Department for Work and Pensions (DWP).

Its paid at the lower rate of 54.45 a week if you need care by day or night and at the higher rate of 81.30 a week if you need care during the day and night. Everyone who needs care can, and should, claim Attendance Allowance.

Paying for your care

NHS Nursing Care Contribution

If you are a temporary or permanent resident who lives in a care home that provides nursing care you may be able to get the NHS Nursing Care Contribution towards

the cost. It is not means-tested and is currently 110.89 a week for the standard rate. This is paid directly to the home.




0800 389 2077




0800 389 2077




0800 389 2077




0800 389 2077

WHAT ARE THE CARE OPTIONS?HOW WILL I KNOW WHICH TO CHOOSE?



0800 389 20771. Kirklees P3-38 2015.indd 15 19/01/2015 16:40


What will you have to pay for your care?

What is capital?

The value of your home is included in the assessment of your capital unless one of the following still lives there:

Your partner (that is, your husband, wife or civil partner, or someone you live with as if they were your husband, wife or civil partner) or

A relative who is over 60 or disabled or

A child under 16 who you, or a former partner, are responsible for.

If you dont have more than 23,250 in capital and savings Kirklees Council will contribute financially towards your care costs. But only after they have carried out an assessment of your care needs.

YES - You do have to pay if you do have more than 23,250 in capital and savings. Ask Kirklees Council for a person-led assessment. Any care homes you consider must be able to meet your assessed care needs.

If, apart from your property, your savings are less than 23,250, Kirklees Council can help with your care costs for the first twelve weeks. After this time you can apply for a loan to help you whilst your property is being sold.

How much? You will need to ask Kirklees Council for a person-led assessment. This will identify your care needs and how they will be best met. Any care homes you consider must be able to meet these needs. Kirklees Council will also make an assessment of your financial situation. This sets out how much they will pay and how much you will have to pay.

Your choice of care home will be Ltd to those that accept Kirklees Councils agreed funding level. If you want to choose a more expensive home you would have to arrange for a third party - such as a family member or charity - to top-up the difference. You are not allowed to do this yourself if your capital is below 23,250. If you have capital between 14,250 and 23,250 you will pay 1 a week for every 250 you have above 14,250.

Twelve-week property disregard

The council will not take into account the value of your property for a period of twelve weeks. This applies if:

your former home is included in your financial assessment;

your other capital is less than 23,250; and

your income is not enough to meet your care home fees.

Kirklees Council will help with the cost during the first twelve weeks of permanent care in a home, provided your assessment has shown that this is the kind of care you need. This is called the property disregard period.

Deferred payment agreements After the twelve-week property disregard period, Kirklees Council may be able to help you while your property is being sold. They will charge any financial help they give against the value of your home. This means they will take back the amount they have paid once your property has been sold. However, they may limit how much they will pay. It may affect your entitlement to Pension Credit if your property is not seen to be on the market for sale and becomes treated as capital by the Department for Work and Pensions (DWP).

Do you have more than 23,250 in capital and savings?

Self-funding advice

If you have more than 23,250 in capital or savings you will have to pay for any care services you need, although if you need care in your own home or are considering moving into a care home, you will still be able to have a social care assessment by Kirklees Council. This person-led assessment will make sure that your needs will be met. Also, if you expect

your capital to fall below 23,250 as a result of paying for care, Kirklees Council may then help you with the cost.

If you are moving into a care home, you may be able to have financial help and support such as the twelve-week property disregard or deferred payment agreements detailed above.

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What if you run out of money?

If your capital is likely to reduce to 23,250 as a result of paying for care, you must tell Kirklees Council well in advance that this is going to happen. They will then be able to help with your care fees (provided your care needs assessment has shown that you need residential care). They will carry out a financial assessment to confirm the date from which your funds fell below 23,250, and the amount they will contribute towards your care. If the home you have chosen charges more than Kirklees Council will pay, you must find someone to pay the difference a top-up payment. Whoever does this, whether a family member or a charity, they should understand that the cost could increase, and that they will have to pay the top-up for as long as necessary. Alternatively, you may have to find a cheaper home Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself. Whatever your circumstances (whether you receive home care support or residential care)

Remember: It is just your own financial circumstances that are assessed, not your partners.

Your assessment will be made up of two elements, a care needs assessment and a financial one.

A care home with nursing will generally be more expensive than a care home providing personal care only.

Consider claiming: Income Support

Pension Credit

Savings Credit (if you are over 65).

Definitely claim: Attendance Allowance, worth 54.45 a week.

Moving into a care home with nursing? You may be eligible for the NHS Nursing Care Contribution currently 110.89. This is paid directly to the home.

Always seek advice: Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care.

For more information about paying for care please contact Kirklees Councils Gateway to care on 01484 414933 or email: [email protected] or visit: www.kirklees.gov.uk/careandsupport

Figures quoted here may change over the lifetime of this Directory. After April 2015, please contact Gateway to care for up to date figures on 01484 414933.

Safeguarding vulnerable adults

Essential information - keeping safe

Who is a vulnerable adult? A vulnerable adult is someone who is not able to care for or protect themselves from harm and exploitation. It might be because of their age, mental or physical incapacity, sensory loss, or physical or learning disabilities. It might be someone who is usually able to manage but is unable to do so because of an accident or illness. All people should be able to live their lives free from fear and harm. Some may find it hard to get the help and support they need to stop the abuse.

What kinds of abuse are there?

Abuse can: be an act which goes against your human rights;

a single act or repeated acts;

happen in any relationship;

result in harm;

take advantage of someones vulnerability.

There are six main types of abuse:

Physical for example, hitting, slapping, burning, pushing, restraining or giving too much medication or the wrong medication.

Psychological for example, shouting, swearing, frightening, blaming, ignoring or humiliating.

Financial for example, the illegal or unauthorised use of a persons property, money, pension book or other valuables.

Sexual for example, forcing a person to take part in any sexual activity without consent.

Neglect for example, where a person is deprived of food, heat, clothing, comfort or medication. >>

1. Kirklees P3-38 2015.indd 17 19/01/2015 16:40

18

Safeguarding vulnerable adults continued

This Directorys helpline 0800 389 2077 information on choosing and paying for care

>> Discriminatory abuse, including racist, sexist and other forms of harassment.

A vulnerable adult may also neglect themselves or deliberately harm themselves.

Its everyones responsibility to speak out.

If you have heard or seen something that worries you, or if you think someone is being abused, please tell us about it. Telephone Gateway to care on 01484 414933 or email [email protected]

Together we can stop it.

Why your views are important

If you, a relative, friend or guardian have a service from us, and have comments to make, good or bad, then please let us know. Kirklees Council and its partners have been working very hard to promote dignity and respect to everyone who uses their services. If you feel you have not been treated with dignity and respect they want to know. If you are not happy with the action taken, they can look into it as a complaint.

Who should I talk to? The best way to deal with a complaint is to talk to the manager of the service you receive. They will work with you to resolve the problem so you feel happier with the service you get. If you dont know who to talk to, the Customer Services Manager can advise you. They will make sure your complaint is looked into by the right people in order to provide the best possible outcome.

Send your comments to:

Customer Services Unit Tel: 01484 225115

Well-being and Communities Email: [email protected]

Kirklees Council Web: www.kirklees.gov.uk/complaints 30 Market Street, Huddersfield HD1 2HG




1. Kirklees P3-38 2015.indd 18 19/01/2015 16:40


Age Concern (now called Age UK) Calderdale and Kirklees

Offer day services at various venues. Services also include hairdressing, shopping and cleaning service, minibuses, and memory support. Tel: 01422 252040.

Mears Home Improvements Ltd Handyperson Service to all age groups, which is free for those over 60 who receive either Council Tax Benefit or Pension Credit. Over 18s who receive Disability Living Allowance will be entitled to free labour but will be charged for the materials.

Open Monday to Thursday from 8.45am to 5.15pm. Friday 8.45am to 4.45pm. Tel: 01484 845492 or visit www.mearsgroup.co.uk

Batley Resource Centre Offer many activities including volunteering opportunities, making new friends and travel support.

Open Monday to Friday from 8.30am to 5pm or weekend or evenings by arrangement. Tel: 01924 479082 or visit: http://yorkshirechildrenscentre.org.uk

The Denby Dale centre The Denby Dale Centre is a local community and charity organisation and aims to be a hub for community action in rural South Kirklees, especially in the development of much-needed social support for our local people affected by physical or sensory impairment, social isolation exacerbated by rural isolation, poor access to services and caring responsibilities. The centre operates throughout Denby Dale and Kirkburton. Tel: 01484 860077.

Dewsbury and District Pensioners Association A pensioners forum that fights for pensioners rights on topics including; pensions, housing, transport, public services, health and social care, lifelong learning, national insurance fund and any other issues affecting older people. Tel: 01924 439525

Emergency dental service Every dentist has to make arrangements to provide urgent or emergency out-of-hours treatment. Ring your dentists telephone number and you will hear a recorded message telling you how to get urgent treatment. If you are not registered with a dental practice call: 0845 122 0221 (for dental services).

Emergency numbers

999 for ambulance, fire brigade and police.

111 when you need medical help fast but its not a 999 emergency.

101 is the number to call when you want to contact your local police when its less urgent than a 999.

Emergency out-of-hours doctor service Ring your doctors surgery and follow the instructions on their recorded message.

Emergency out of hours duty service Kirklees Council Well-being and Integration. Tel: 01484 414933

Friend to Friend Provide activities for older people to help reduce isolation and loneliness. Groups meet in Holmfirth, Honley, Denby Dale, Meltham and Marsden. They also offer a telephone befriending service. Office opens Monday to Friday. Tel: 01484 687773.

Gateway to care Health and social care information, advice and services. Also carers support officers and Gateway workers help access to council services or voluntary and community groups.

Gateway to care, tel: 01484 414933 or email: [email protected] and [email protected].

Visit: www.kirklees.gov.uk and click on the health and social care link. >>

Useful local contacts

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>> Health and well-being Contact NHS Kirklees for information on:

local NHS services;

your health;

finding out all about NHS Kirklees;

getting involved with NHS Kirklees;

links to other health-related websites; and

Health centres.

For more information contact: Broad Lea House, Bradley Business Park, Dyson Wood Way, Bradley, Huddersfield HD2 1GZ. Tel: 01484 464000 or visit www.kirklees.nhs.uk

Huddersfield and District Pensioners Organisation A campaigning group for the restoration of the earnings link to the state pension and other pensioner issues, especially in health and social security.

There is a 50 pence admission charge which includes refreshments and the membership fee is 2 per year. The organisation meets on the third Thursday of the month at St Patricks Centre, 2 Trinity Street, Huddersfield.

Kirklees Older Peoples Network Kirklees Older Peoples Network is an active organisation which enables older people (aged 50 and over) to be empowered and have an active and collective voice in Kirklees.

We organise 50+ Forums to bring people together with services to discuss key issues such as transport, health and social care, housing, and many more.

Kirklees Older Peoples Network c/o Volunteering Kirklees 8 Upperhead Row, Huddersfield HD1 2JN Tel: 077499 80250 Email: [email protected]

The Huddersfield Deanery Project Offer social and spiritual well-being and support to older people of any or no religious background. Provide advice and information and can link you to other organisations that can help you. They manage two luncheon clubs, Thursday Friends and Friday Friends.

They have two intergenerational groups, Bridge the gap one and two. These are school-based activity groups. They run winter warmers which give practical help in cold weather including free bedding. They have their own community gardening scheme and handyperson service. Tel: 01484 300094.

Interpretation services Offer information and advice to people whose first language is not English.

Kirklees Community Language Service, Tel: 01484 223326. Visit: www.kirklees.gov.uk

Kirklees Sensory Interpreting Service (British Sign Language) Tel. 01484 414767 SMS text: 07973 464202 Email: [email protected]

Kirklees Customer Service Centres Civic Centre 3, Huddersfield, Walsh Building, Dewsbury

Kirklees Local Organisations Directory This online Directory currently holds details of 3,000 local organisations and community services.

For more information go to: www.kirklees.gov.uk/localorganisations >>

w w w . c a r e c h o i c e s . c o . u k

Developed by the publisher of this Care Services Directory

With so many providers to choose from where do you start? www.carechoices.co.uk can help.

search care providers quickly and easily search by postcode/town and care type information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers

request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

e: [email protected] Follow us @CareChoicesLtd

NEED HELP IN YOUR SEARCH FOR CARE?

1. Kirklees P3-38 2015.indd 20 19/01/2015 16:40

w w w . c a r e c h o i c e s . c o . u k

Developed by the publisher of this Care Services Directory

With so many providers to choose from where do you start? www.carechoices.co.uk can help.

search care providers quickly and easily search by postcode/town and care type information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers

request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

e: [email protected] Follow us @CareChoicesLtd

NEED HELP IN YOUR SEARCH FOR CARE?

1. Kirklees P3-38 2015.indd 21 19/01/2015 16:40

We understand how confusing and emotionally

taxing arranging care services for a loved one can

be. A Care Directory can only take you so far on

this journey so we have published a further

information guide, Care Select.

Care Select has been written for the relatives of

someone needing care. It provides additional guidance

to the Directory and will delve into the practical and

emotional issues facing families and carers when

the time comes to find care.


WHAT IF MUM DOESNT AGREE?WHAT IF MUM DOESNT AGREE?



CAN WE AFFORD IT?CAN WE AFFORD IT?



HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?

WHAT ARE THE CARE OPTIONS?WHAT ARE THE CARE OPTIONS?



WHAT IF I MAKE THE WRONG CHOICE?WHAT IF I MAKE THE WRONG CHOICE?









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AGREE? WHAT IF MUM DOESNT AGREE? WHAT AGREE? WHAT IF MUM DOESNT AGREE? WHAT AGREE? WHAT IF MUM DOESNT AGREE? WHAT AGREE? WHAT IF MUM DOESNT AGREE? WHAT


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OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE



CAN WECAN WE AFFORD IT? CAN WEAFFORD IT? CAN WE AFFORD IT? AFFORD IT?

IT? IT? CAN WE AFFORD IT?CAN WE AFFORD IT? CANCANWE WE


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AGREE? AGREE? AGREE? WHAT IF MUM DOESNT AGREE? WHAT AGREE? WHAT IF MUM DOESNT AGREE? WHAT AGREE? AGREE? WHAT IF MUM DOESNT AGREE? WHAT AGREE? WHAT IF MUM DOESNT AGREE? WHAT WHAT IF MUM DOESNT AGREE?AGREE? WHAT IF MUM DOESNT AGREE? WHAT AGREE? WHAT IF MUM DOESNT AGREE? WHAT WHATAGREE? WHAT IF MUM DOESNT AGREE? WHAT AGREE? WHAT IF MUM DOESNT AGREE? WHAT

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WE AFFORD IT? WE AFFORD IT? WE AFFORD IT? WE AFFORD IT? WE AFFORD IT? WE AFFORD IT? WE AFFORD IT? WHAT IF MUM DOESNT AGREE?WHAT IF MUM DOESNT AGREE?WHAT IF MUM DOESNT AGREE?WHAT IF MUM DOESNT AGREE?WHAT IF MUM DOESNT AGREE?WHAT IF MUM DOESNT AGREE?WHAT IF MUM DOESNT AGREE?CHOOSE? CHOOSE? CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOWCHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOWCHOOSE? CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOWCHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOWHOW WILL I KNOW WHICH TO CHOOSE? HOW HOWCHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOWCHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW HOWCHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOWCHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW

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WHAT IF I MAKE THE WRONG CHOICE?

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IT? IT? IT? IT? IT? IT? IT? CAN WE AFFORD IT? CANCANCANCANCANCANCANWEWEWE WE WEWE WE

HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTSOF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

AS A READER OF THIS CARE CHOICES DIRECTORY YOU CAN CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY 9.95), JUST CALL OUR HELPLINE ON 0800 389 2077*

*While stocks last

WWW.CARESELECT.CO.UK

THE HANDBOOK FOR RELATIVES

ALSO FROM THE PUBLISHERS OF THIS CARE DIRECTORY

1. Kirklees P3-38 2015.indd 22 19/01/2015 16:40

T: 01484 429 492

E: [email protected]

As one of Huddersfields longest established and most respected Care Homes, Newsome Nursing Home provides the highest standards of personal and nursing care. Newsome Nursing home opened in 1986 and has provided exceptional standards of care for over 20 years. Situated in a quiet residential area of Huddersfield the home is well located being close to the town centre, boasting a friendly welcoming environment, attractive gardens and views over the area. The Home Manager and staff have established an outstanding reputation for providing quality care and the atmosphere within the home is a fine testimony to their affectionate and skillful approach.

Home Manager: Fiona Pollard

Newsome Nursing Home

1 - 3 Tunnacliffe Road, Newsome, Huddersfield, HD4 6QQ

>> Kirklees Dementia Action AllianceKirklees Dementia Action Alliance (KDAA) has been formed with an ethos to involve as many people as possible in order to help make a Kinder Kirklees and a more compassionate community.

It is a collection of stakeholders brought together to improve the lives of people with dementia in their area.

Members come from a range of organisations within the Kirklees community including bus companies, taxi fi rms, police, fi re and rescue services, retail outlets, the local authority, charities, care providers and health trusts, faith groups, local associations, schools and the business sector.

Contact: Dementia Action Alliance Coordinator - [email protected] Mobile: 07854 028219Web: www.dementiaaction.org.uk/local_alliances/4731_kirklees_dementia_action_alliance

Kirklees Dementia Service - delivered by Making SpaceIf you, a member of your family, or a person who you care for is experiencing the symptoms of dementia, and you live in the Kirklees area, the Making Space Kirklees Dementia Service is here to help.

Our vision is clear - you have the right to continue doing what you have always done, for as long as possible - and our support services are focussed on supporting you to do so. We are here to help you live an active and fulfi lled life, with support services centred around your needs.

We off er the following services for people with dementia and their carers:

support;

information; and

peer support.

Making Space Kirklees Dementia Service The Media CentreNorthumberland Street Huddersfi eld HD1 1RL Tel: 01484 483083Email: [email protected]

We understand how confusing and emotionally

taxing arranging care services for a loved one can

be. A Care Directory can only take you so far on

this journey so we have published a further

information guide, Care Select.

Care Select has been written for the relatives of

someone needing care. It provides additional guidance

to the Directory and will delve into the practical and

emotional issues facing families and carers when

the time comes to find care.




WHAT IF I MAKE THE WRONG CHOICE?

CAN WE AFFORD IT?

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTSOF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

AS A READER OF THIS CARE CHOICES DIRECTORY YOU CAN CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY 9.95), JUST CALL OUR HELPLINE ON 0800 389 2077*

*While stocks last

WWW.CARESELECT.CO.UK

THE HANDBOOK FOR RELATIVES

ALSO FROM THE PUBLISHERS OF THIS CARE DIRECTORY


1. Kirklees P3-38 2015.indd 23 19/01/2015 16:40

Ray Street Enterprise CentreUnit C1, Ray StreetHuddersfieldWest YorkshireHD1 6BLEmail: [email protected]

Call us today: 01484 424 744

Care in the comfort of your own homeCare Counts is a team of highly qualified, passionate and uniquely trained people with an extraordinary gift for providing an outstanding level of personal care. Empowering individuals with the independence they need to enjoy the comfort of their own home. We aim to improve their lives and experience of everyday activities wherever possible.

Care Counts Its the care that counts

Care Cous

Nature of services provided:

www.carecounts.co.uk

Preparation and cooking of meals Cleaning, laundry, ironing & shopping Assistance with medication Support to use local facilities Palliative, End of Life care Group activities and outings

More than careWe believe that anyone who requires a little extra care at home deserves an extra special service, too. Our team is dedicated to ensuring every client is treated with the care and respect you would expect from a family member, matched with the highest level of training, qualifications and experience.

From domestic and personal care, to outings, financial help or simply a chat, the Care Counts team is always on hand to brighten the lives of every person we visit with our extensive range of services.

Scan the QR code to view our website

TestimonialsThe Care Counts team loves to hear the thoughts and opinions of the people we share experiences with every day, and wed like to say a big thank you to everyone who has taken the time to write to us. Were grateful for the memories weve shared and look forward to making new ones.

Some of our lovely feedback...The family of MM would like to say a big thank you to the caring staff who helped, not only with our mum with their excellent care, but also befriended myself and my brothers and sisters through what was a very sad and sometimes difficult time, up to the end of my mothers life. Wendy was always helpful and caring and made our mum smile even when she was very poorly. We will always be very grateful and would recommend your company to anyone in a similar situation.

Sincerely, D, J, J, A, P and P.

I went to Care Counts a few years ago.How Id manage without them, I really dont know. They come to our house both night and day and before they depart they make sure alls OK.

They look after us both, me and my wifeand help us both get the best out of life.They come in all weather, even the rainbut its not very often you hear them complain.

So all I can say to you people out there is go where it counts and get some good care.

I just wanted to say a big thank you to all staff at Care Counts who were involved in supporting Mum (K), and enabling her to remain in her own home until she sadly passed away. A special thanks to Darla who made a huge difference in Mums care, quality of life and support to our family.

Regards to all, L and family.

Just wanted to thank you for your patience and understanding. I know its your job, but I am very grateful to you and Lea, Michelle and any other member of your staff that has helped out at my mums house. My mum and dad arent the easiest of people but they have been excellent parents and always made sure we came first. You and your staff have been a great help to me and your input means that I can have a little more working life til the time comes when I need to devote more time to my parents. My brothers and me thank you all for the care you take and the patience and understanding given to my mothers care.

Very gratefully yours, A.

CARE VISITS AT HOMEWe care passionately

Call our professional team on 01484 649321 or 01924 766020

Good old fashioned service

For many people the questions about care do not arise until, suddenly, there is a need. Most of us think that there is a stark choice between living self-sufficiently, without care, and going to a residential home.

Bluebird Care allows our customers to live full,interesting lives and still stay within the comfort of their own home.

What we offer

We provide specialist and professional care for everyone; people who have learning or physical disabilities, short-term respite and postoperative support and, of course, care for older people.

Your care plan will be tailor-made for you. We will talk to you about just what you want and respect your wishes throughout.

Our staff

We provide excellent quality care for our customers. All our handpicked staff are fully trained to provide a safe, efficient and friendly service.

We continually train and develop our staff to make sure that they are fully up to date on modern methods.

Alternative

Bluebird Care offers a realistic cost-effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care just happens.

www.bluebirdcare.co.uk

Bluebird Care (Kirklees), 1st Floor Offices, 407 New Hey Road, Salendine Nook, Huddersfield, West Yorkshire HD3 3XETel: 01484 649321Fax: 01484 647314 Email: [email protected]

Bluebird Care, Options Centre, 7 George St, Dewsbury, WF13 2LXTel 01924 766020 Fax 01484 647314email: [email protected]

As a guideline, some of our services include:

Help with getting up or going to bed Preparing meals Trips to see friends and relatives, sightseeing or leisure activities Shopping Washing and ironing Personal hygiene Cleaning the home Assistance with medication Overnight care Live-in care

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Ray Street Enterprise CentreUnit C1, Ray StreetHuddersfieldWest YorkshireHD1 6BLEmail: [email protected]

Call us today: 01484 424 744

Care in the comfort of your own homeCare Counts is a team of highly qualified, passionate and uniquely trained people with an extraordinary gift for providing an outstanding level of personal care. Empowering individuals with the independence they need to enjoy the comfort of their own home. We aim to improve their lives and experience of everyday activities wherever possible.

Care Counts Its the care that counts

Care Cous

Nature of services provided:

www.carecounts.co.uk

Preparation and cooking of meals Cleaning, laundry, ironing & shopping Assistance with medication Support to use local facilities Palliative, End of Life care Group activities and outings

More than careWe believe that anyone who requires a little extra care at home deserves an extra special service, too. Our team is dedicated to ensuring every client is treated with the care and respect you would expect from a family member, matched with the highest level of training, qualifications and experience.

From domestic and personal care, to outings, financial help or simply a chat, the Care Counts team is always on hand to brighten the lives of every person we visit with our extensive range of services.

Scan the QR code to view our website

TestimonialsThe Care Counts team loves to hear the thoughts and opinions of the people we share experiences with every day, and wed like to say a big thank you to everyone who has taken the time to write to us. Were grateful for the memories weve shared and look forward to making new ones.

Some of our lovely feedback...The family of MM would like to say a big thank you to the caring staff who helped, not only with our mum with their excellent care, but also befriended myself and my brothers and sisters through what was a very sad and sometimes difficult time, up to the end of my mothers life. Wendy was always helpful and caring and made our mum smile even when she was very poorly. We will always be very grateful and would recommend your company to anyone in a similar situation.

Sincerely, D, J, J, A, P and P.

I went to Care Counts a few years ago.How Id manage without them, I really dont know. They come to our house both night and day and before they depart they make sure alls OK.

They look after us both, me and my wifeand help us both get the best out of life.They come in all weather, even the rainbut its not very often you hear them complain.

So all I can say to you people out there is go where it counts and get some good care.

I just wanted to say a big thank you to all staff at Care Counts who were involved in supporting Mum (K), and enabling her to remain in her own home until she sadly passed away. A special thanks to Darla who made a huge difference in Mums care, quality of life and support to our family.

Regards to all, L and family.

Just wanted to thank you for your patience and understanding. I know its your job, but I am very grateful to you and Lea, Michelle and any other member of your staff that has helped out at my mums house. My mum and dad arent the easiest of people but they have been excellent parents and always made sure we came first. You and your staff have been a great help to me and your input means that I can have a little more working life til the time comes when I need to devote more time to my parents. My brothers and me thank you all for the care you take and the patience and understanding given to my mothers care.

Very gratefully yours, A.

CARE VISITS AT HOMEWe care passionately

Call our professional team on 01484 649321 or 01924 766020

Good old fashioned service

For many people the questions about care do not arise until, suddenly, there is a need. Most of us think that there is a stark choice between living self-sufficiently, without care, and going to a residential home.

Bluebird Care allows our customers to live full,interesting lives and still stay within the comfort of their own home.

What we offer

We provide specialist and professional care for everyone; people who have learning or physical disabilities, short-term respite and postoperative support and, of course, care for older people.

Your care plan will be tailor-made for you. We will talk to you about just what you want and respect your wishes throughout.

Our staff

We provide excellent quality care for our customers. All our handpicked staff are fully trained to provide a safe, efficient and friendly service.

We continually train and develop our staff to make sure that they are fully up to date on modern methods.

Alternative

Bluebird Care offers a realistic cost-effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care just happens.

www.bluebirdcare.co.uk

Bluebird Care (Kirklees), 1st Floor Offices, 407 New Hey Road, Salendine Nook, Huddersfield, West Yorkshire HD3 3XETel: 01484 649321Fax: 01484 647314 Email: [email protected]

Bluebird Care, Options Centre, 7 George St, Dewsbury, WF13 2LXTel 01924 766020 Fax 01484 647314email: [email protected]

As a guideline, some of our services include:

Help with getting up or going to bed Preparing meals Trips to see friends and relatives, sightseeing or leisure activities Shopping Washing and ironing Personal hygiene Cleaning the home Assistance with medication Overnight care Live-in care

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Willow House ResidentialCare Home for Ladies

Telephone: 01274 872 624Email: [email protected]

Web: www.willowhouse-residential.co.uk

Address: 396 Halifax Road, Hightown, Liversedge WF15 6NG

Willow House is a family run business opened in 1985. We provide care and support, encouraging clients to live a full and independent lifestyle within this original Georgian house. We offer:

We encourage clients to feel that Willow House is their home

and not a care establishment.

AllfemalecarestafftoensurethedignityofourserviceusersRoomsdedicatedfortheelderly,frailorpeoplewithdementia.

Recentlyrefurbishedroomsandanaddedextensiontoprovide largepersonaliseden-suiterooms.

Permanent,respiteandweekendcareavailable.

Gardenswithheatedseatingareas,adjacenttoopencountryside.

Variedmealssnacksanddrinksprovidedin-between.

Largecommunalareasincluding2diningrooms,2loungesand2 heatedsunroomswithviewsoverlookingthegardens.

Longroyds & Pilling House Care Home

Piling House

Longroyds

Pilling Lane, Skelmanthorpe, Huddersfield HD8 9EQ Tel: 01484 861630 Web: www.hillcare.net

Home Manager: Stella Hunt Email: [email protected]

Longroyds and Pilling House are 2 separate, beautiful old houses built over a hundred years ago and still retain many period features. Set in the same large grounds with stunning views over the surrounding countryside they are conveniently situated on the fringe of the village of Skelmanthorpe.

Longroyds and Pilling House also offers five independent close care flats. These independent living flats offer a high standard of accommodation with the peace of mind that help is available 24 hours a day.

Quality is at the heart of our philosophy of care and consequently a high proportion of our staff are qualified to NVQ level 2 and 3. We also employ a dedicated activity organiser to ensure the home has many different activities taking place on a daily basis.

Longroyds and Pilling House are comfortable and easy homes to live in. Freedom of movement and choice is encouraged and privacy and dignity respected.

Residential & Dementia Care Home

A small extension is planned for 2015 to improve the homely atmosphere of the home, which was formerly a grade II listed building and vicarage to St. James Church.

Thornhill Care Home

Home Manager: Vicky Taylor Home Manager: Vicky Taylor Email: [email protected] Email: [email protected]

Thornhill Care Home was established over thirty years ago as Huddersfields only private nursing home. It has benefited from many changes over the intervening years, whilst maintaining its essential character, as a place of comfort and peace. The home provides the highest standards of nursing care where the people living there may be assured of complete personal and professional care, whilst maintaining their dignity, privacy and individuality. It offers residential, nursing and respite care to people over the age of 65 years and also includes a dedicated and secure unit for the nursing care of the elderly with dementia.

We provide care to all the people who use our service to a standard of excellence which embraces the fundamental principles of good care practice. Whilst ensuring that they live in a clean and safe environment and are treated with respect and sensitivity to their individual needs and abilities.

6 Thornhill Road, Edgerton, Huddersfield, W Yorkshire HD3 3AU

T: 01484 421287 www.hillcare.net

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A choice of elderly care options, here for you in HuddersfieldWe know that personalised care in a warm and welcoming care home, thats close to your family and friends is really important.

Thats why we offer long and short stay aged care options in Huddersfield. Whats more, you dont need our health insurance to stay with us.

Look for Cleveland House and Lindley Grange in the listings section.

Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded for training purposes.

To discuss your elderly care options at your nearest Bupa care home, talk to us today:

Call 0333 220 4756

Telephone: 01924 405 263 Enquiries: [email protected]

350 Bradford Road, Liversedge WF15 6BYManager: Carolyn Orman

Ings House is a small, homely, family owned nursing home which seeks to match the experience of the residents living in their own homes as much possible. The home provides nursing, residential and respite care. It is located close to the centre of Liversedge, close to many local amenities.

www.greenwoodcare.net

Knowle Court Care Home

Knowle Court Care Home is a family owned and run business established in 1987. We pride ourselves on providing the highest possible standards of professional care within a friendly homely environment.

Kirklees Care Services Directory 2015

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Transcript of Kirklees Care Services Directory 2015