Kirk YatsOffice of Scholarships and Financial AidCentral Michigan University

No formal retention office or plan

Times were good, enrollment stable and/or growing so no pressure or concern regarding retention and/or student success

• Scholarship renewal rates were not a concern

• No early warning system or structured contacts or campaigns

• We were comfortable with non-retainers

• Little concern for associating financial aid to student success

• Implemented MAP-Works in 2009

• Making Achievement Possible• Good first step

• Student participation was limited and self-reported

• Created Office of Student Success in the Division of Enrollment and Student Services

• 9 full-time Success Coaches• 5 part-time Success Coaches

• Virtual Peer Counseling

• CMYou Peer Mentor Counseling

Academic Planning Financial Planning

Development of Study Plans

Goal-Setting & Action Planning

Effective Note-taking Memory Enhancement

Effective Reading Time Management

Exam Anxiety & Preparation

Transition to College Life & Learning

Success Coaching is an exploration and discovery process that enables you to see yourself from a fresh perspective.

Just like a coach in any sport, CMU Success Coaches help you perform to the best of your ability.

Together with your coach, you will work to attain the highest standards of academic excellence.

• Students meet with Coaches at least 3 times a semester…more if needed

• Undecided FTIACs

• High Risk Students (pre-defined metrics)

• Murky Middle Students

• Academic Major Selection

• All Merit Scholarship recipients

• RE-Enrollment Campaigns

• Telephone outreach

• Personal meetings with advisors and success coaches

• Registration monitoring

• Re-enrollment campaigns

Renewable for THREE consecutive years provided the recipient…

• Maintains a 3.25 cumulative GPA

• Completes 30 new credit hours (Fall + Spring semester)

Renewal Likely ( 3.25 + gpa & <30 planned credits)

Two e-campaigns encouraging a meeting with academic advisor or success coach

Renewal Possible (3.25 gpa possible & <30 planned credits)

• Two e-campaigns requesting meeting with academic advisor

• Telephone campaign completed by academic advisors

• Personal meeting with advisor

Renewal Unlikely (3.25 gpa not possible / >30 planned credits)

• Two e-campaigns requesting meeting with success coach

• Telephone campaign completed by success coaches

• Personal meeting with success coach