KINSHIP digital Social CRM ( InsideView for MS Dynamics )
-
date post
19-Oct-2014 -
Category
Business
-
view
1.541 -
download
1
description
Transcript of KINSHIP digital Social CRM ( InsideView for MS Dynamics )
![Page 1: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/1.jpg)
KINSHIP digital Introduction to Social CRM
![Page 2: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/2.jpg)
Agenda
• KINSHIP digital Introduction • InsideView Dynamics Overview • InsideView Demo • Other opportunities
![Page 3: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/3.jpg)
Company Overview
3
KINSHIP digital is a social media consultancy that specialises in understanding, developing and protec9ng its clients’ reputa9on, brands, businesses and people in Social Media.
![Page 4: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/4.jpg)
Introduction KINSHIP digital is a social consultancy specialising in understanding, developing and protecting its clients’ reputation, brands, businesses and people in Social Media. We help our clients to: • Develop a set of proven rules and frameworks for Social success • Reap measurable, predictable results and significant ROI from their Social activity • Stay connected to their customers in a way that is both time and budget -efficient • Gain up-to-the-minute customer insights for increased sales, improved service, faster
product development and more effective marketing • Listen, understand and act on Social conversations on a large scale • Harness the power of Social to understand their customers, competitors, and their
market • Transform their existing operational systems and infrastructure into a differentiated
customer experience
4
![Page 5: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/5.jpg)
EXECUTEOPERATIONALISE THE SOCIAL BUSINESS CENTER OF EXCELLENCE
CUSTOMER SERVICE ü Rapid Social
Support Response ü Seamless Customer
Experience ü Peer-to-Peer
Crowd-sourced Support
DIGITAL PR & COMMS ü Online Reputation
Management ü Crisis
Management ü Proactive PR/
Comms
SOCIAL SALES ü Sales Insights ü Competitive
Intelligence ü Lead Response
Centre
SOCIAL MARKETING ü Social Marketing
Insights ü Rapid Social
Marketing Response
ü Social Campaign Tracking
ü Social Event Management
@Michae1Green"
Services
![Page 6: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/6.jpg)
6
for
![Page 7: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/7.jpg)
Reach the right person at the right time with the right message
What Sales Reps want?
| SLIDE :7
![Page 8: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/8.jpg)
…Increases sales productivity by delivering
relevant business and social insights when and where you need them.
8
![Page 9: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/9.jpg)
“All in One” Intelligence to Discover Opportunities & Engage People.
| SLIDE :9
Right Time Right Message
News Alerts Connections Company
Info Contacts Social
Networks
Right Person
![Page 10: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/10.jpg)
Do you really need more data?
10
![Page 11: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/11.jpg)
| SLIDE :11
When was the last time you
agreed to meet with someone who only
knew your name?
![Page 12: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/12.jpg)
DEMO
![Page 13: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/13.jpg)
1. Aggregated company and contact informa9on from many sources
2. Social Media and Social Profiles/Networking
3. Smart Tools • Smart Agents – “alerts” • Smart Connec9ons – beyond LinkedIn • List Building • Account/Contact sync into CRM
| SLIDE :13
Key Features in Demo
![Page 14: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/14.jpg)
InsideView For Microsoft Dynamics CRM
CRM 2011 and 4.0 | Within Accounts, Leads, Contacts, & Opportunities
• Company Info • Contacts • Alerts • Social Media • Social Networks • Family Tree • Competitors • Sync to CRM • List building
FREE! 5 minute Install Dynamics Marketplace Partner of the Year 2011
![Page 15: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/15.jpg)
Rich Executive Profiles
15
![Page 16: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/16.jpg)
Data Sync into CRM
16
![Page 17: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/17.jpg)
| SLIDE :17
Be the first to know…Watchlists for prospects, customers, and competitors
Daily Watchlist Email Alert
![Page 18: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/18.jpg)
Contact data, alone, gets you to the door.
u Inside the prospect’s world u Inside their social networks u Inside the issues that matter to their business
o Past the gatekeepers o Past the noise o Past your competition
InsideView gets you Inside.
![Page 19: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/19.jpg)
• Expert sales preparation (fast and effective) • Higher win rates • Faster CRM Adoption • Reduced spend on multiple data sources
CSO Insights, 2011
Key Benefits
“InsideView Users are more successful”
![Page 20: KINSHIP digital Social CRM ( InsideView for MS Dynamics )](https://reader033.fdocuments.in/reader033/viewer/2022051512/54446fddafaf9fac098b4930/html5/thumbnails/20.jpg)
InsideView Value Proposition:
20
It's about more than just business card data